Spotify Outage Map

The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Spotify users affected:


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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 18
Mexico City, CDMX 15
Madrid, Comunidad de Madrid 12
Lima, Provincia de Lima 12
São Paulo, SP 10
Barcelona, Catalunya 9
Guayaquil, Provincia del Guayas 9
London, England 9
Quito, Provincia de Pichincha 8
Santiago, Región Metropolitana 8
Bogotá, Distrito Capital de Bogotá 8
Valencia, Comunitat Valenciana 5
Bengaluru, KA 5
Guatemala City, Departamento de Guatemala 5
Lyon, Auvergne-Rhône-Alpes 5
Rio de Janeiro, RJ 4
Melbourne, VIC 4
Nantes, Pays de la Loire 4
Helsinki, Uusimaa 3
Medellín, Departamento de Antioquia 3
Sydney, NSW 3
Vancouver, BC 3
Guadalajara, JAL 3
Liverpool, England 3
Québec, QC 3
Zapopan, JAL 3
Los Angeles, CA 3
Cartagena, Región de Murcia 3
Villeurbanne, Auvergne-Rhône-Alpes 3
Ottawa, ON 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spotify Issues Reports

Latest outage, problems and issue reports in social media:

  • pratyusha_bvs Pratyusha Bvs (@pratyusha_bvs) reported

    @SpotifyCares unable to use my app since yesterday. It says no internet connection while I definitely have. Uninstalled and installed again but not able to login now. Also why can't you just let us with Gmail using no password!?

  • sanji1306 derya :) (@sanji1306) reported

    @SpotifyCares Hey Spotify! I don’t have the new Spotify Lyrics Feature on my normal Account. So I created a new account and it worked there for me.. but I’d like to stay on my old account. Is there anything you guys could do to solve this problem? Im using an Iphone🙃

  • vandergross Francisco Gross (@vandergross) reported

    @SpotifyCares Please help! 🙏🏽 Friend Activity is not working since days ago… 😭😭😭

  • KnutsV2 Harry Knuts v2 (@KnutsV2) reported

    @SpotifyCares Spotify Alexa skill is down please fix this

  • nayeonhyun1 nayeon (@nayeonhyun1) reported

    @SpotifyCares my lyrics are still not working. it works on the computer but not my Iphone

  • dilek_tu Dilek Turan (@dilek_tu) reported

    @SpotifyCares It does not work guys please do not promote the service you do not provide

  • kaitthecannuck Kaitlyn (@kaitthecannuck) reported

    @SpotifyCares Hi, I’ve tried all of these things and the problem persists.

  • idekwhatiamlol hahahaimnotokay (@idekwhatiamlol) reported

    @SpotifyCares my music keeps stopping at 10 seconds every time no matter what song I play, and won’t continue. I’ve updated, restarted the app, cleared the in-app cache but still not working

  • dilek_tu Dilek Turan (@dilek_tu) reported

    @SpotifyCares It does not work guys please do not promote the service you do not provide for everybody. My friends can see the lyrics however I can not see them. The funny point is we all use the same iPhone model. Is there anybody who can fix this issue for my account?

  • showtime_riddim s1 (@showtime_riddim) reported

    @SpotifyCares my first day using spotify. on ios(15), the app plays a different song than what i selected. in the web browser on desktop, it skips like 5 songs, plays 9 seconds of a song, then plays an ad. googling these issues i can see people have been having them since 2016🤷

  • brookl7nn pheonix (@brookl7nn) reported

    @SpotifyCares I am getting absolutely no help from anybody here.. just getting tossed around to read yet another article from them! I’m having trouble with my premium account not playing my downloaded songs offline..

  • ElieZailah Elie Zailah (@ElieZailah) reported

    @rayofwanda @SpotifyCares I had a huge blowout with them about it yesterday telling them not to fix what’s not broken and also by listening to others’ music I’m not robbing them or anything and i also said to them that they enjoy rotting people’s lives

  • Elsitamh Elsis (@Elsitamh) reported

    @SpotifyCares I'm having problems running Spotify on my OnePlus 8T the app just opens then froze and that's it, I rey need your help 🥺🥺🥺

  • JoRuns2 JoRuns2 (@JoRuns2) reported

    @SpotifyCares being charged for premium but cannot login online. Really frustrated and can't even get back to the bot. NEED TO TALK TO A PERSON

  • albxdosboy milo 5/90 DEMON SLAYER S2 (@albxdosboy) reported

    @SpotifyCares my friend also has a problem where it crashes right when they open it

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