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Spotify

Spotify Outage Map

The map below depicts the most recent cities worldwide where Spotify users have reported problems and outages. If you are having an issue with Spotify, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Spotify users affected:

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Spotify is a Swedish music, podcast, and video streaming service that provides digital rights management–protected content from record labels and media companies. It is available in most of Europe, the Americas, Australia, New Zealand, and limited Asian countries.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 1
Zaventem, Flanders 1
Upminster, England 1
Provo, UT 1
Little Rock, AR 1
Nanchang, Jiangxi 1
Zapopan, JAL 1
Miamisburg, OH 1
Benito Juarez, CDMX 1
Boulogne-sur-Mer, Hauts-de-France 1
São Paulo, SP 1
Hayes, England 1
Falling Waters, WV 1
Barcelona, Catalonia 1
Poznań, Greater Poland 1
Santa María Chimalhuacán, MEX 1
Winnipeg, MB 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spotify Issues Reports

Latest outage, problems and issue reports in social media:

  • zoobz
    Mike (@zoobz) reported

    @SpotifyCares i am noticing sound gaps while listening to music streaming in the car or also on alexa. is this a known issue? it seems to just sound like it's cutting out? i would have thought it might be a bluetooth issue but alexa is being done through the device.

  • magda_zabinska
    Miss Magda (@magda_zabinska) reported

    @SpotifyCares since last app update, podcasts keep starting over after pause. iPhone 13 Pro V 15.4.1. App V 8.7.20. It’s broken!!

  • NerdxFerguson
    I Am The One Who Knocks (@NerdxFerguson) reported

    Only one week left before I leave @Spotify for @Tidal. Everyone at @SpotifyCares has been amazing but I just can't dedicate more of my time to bringing it to the company's attention there's issues with the software and algorithm, that's what I do for a living. Can't wait.

  • MarkCam73045972
    Mark Campbell (@MarkCam73045972) reported

    @SpotifyCares Already done that. No updates from Spotify in regards to the issue. we are paying for a premium service and not receiving it. Not good enough 😡

  • MrVentFactory_
    #ChoosePeace (@MrVentFactory_) reported

    Hi there @SpotifyCares. Why does the sound randomly stop playing in intervals on the Samsung TV? 😔 No other app does this so I know it's not the TV that's the problem. I don't wanna to move other streaming services please 😔

  • sophmariejones
    sophia (@sophmariejones) reported

    @SpotifyCares Spotify app is connected to my speaker and I can play songs with no problem (all devices up to date/restarted etc) - this is a specific issue with playing podcasts.

  • djvoxelmusic
    wear a mask pls (@djvoxelmusic) reported

    @SpotifyCares the "Add to queue" button is gone on Windows 10 desktop app. Tried a clean reinstall and issue persists. I believe this is a problem with the most recent update. I can still see and edit my queue on my Android device.

  • GalaParaskevis
    Της Παρασκευής το γάλα (@GalaParaskevis) reported

    @SpotifyCares That didn't fix the problem. :(

  • tbgeb_
    Ethan (@tbgeb_) reported

    @magda_zabinska @SpotifyCares I am having the same problem and I’ve tried all of those steps. It appears to only be a problem with video podcasts. I am running iPhone 12 Pro V 15.4.1. App V 8.7.20.

  • IkeyXVII
    Pseneca (@IkeyXVII) reported

    @SpotifyCares just did, did not help. this issue is universal across all devices. accounts of my friends and my other devices cannot see a handful of “public” playlists that i have, despite the fact that theyre public. What is going on here lol!!!

  • BarnetBlondie92
    Shannon Nicole (@BarnetBlondie92) reported

    @SpotifyCares iPhone 8, iOS 14.8.1, Spotify version 8.7.18. I know my phone isn’t exactly new, but these problems only started up the last couple weeks and my phone was old before then and it didn’t seem to be a problem.

  • foxyladytravels
    Lizzie Jones (@foxyladytravels) reported

    @SpotifyCares I was logged out of my account and can’t login again. Same thing that happened a couple weeks ago in March. What’s going on?

  • XataxataX
    XataxataX (@XataxataX) reported

    @SpotifyCares Rebooted the devices, checked and chosen uncontested 5Ghz wifi channel, removed and added the devices to our account and network, replaced network equipment, ensured latest versions. Issue occurs only on the Spotify skull using the Echo. Other audio streams work on the Echo.

  • sophmariejones
    sophia (@sophmariejones) reported

    @SpotifyCares Why am I STILL unable to play any podcast through my speakers? It's not an issue with amazon or google speakers, it's a bug with your system that many are aware of. Playing music works great, but I would like to be able to listen to podcasts elsewhere than my phone.

  • Snow75844878
    jakeys (@Snow75844878) reported

    Hi @Spotify @SpotifyCares - there is a completely unrelated song on @ENHYPEN’s Spotify called “Woke up” that pops up as their “latest release” but is NOT THEIRS!! PLEASE FIX THIS ISSUE ASAP

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