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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (28%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Grant Nathaniel Ames
(@g_ames18) reported
@JagexSupport i tried to log into my account and it says the session has not ended since last login. I have not played this account in over a month so i feel like someone has hacked it. I reset password and changed Authenticator but am still getting the same issue when logging in
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Hush
(@Hushvibe41) reported
@Fruut101 @JagexSupport Don’t trust any comments here i have been scammed twice 😩😩 if you need help write to CLEN_CYBER on instagram he is an unban pro. he fix mine
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Happy_Crypto_Me
(@Happy_Crypto_Me) reported
@JagexSupport I am sorry but this does not help my issue. I appreciate the reply tho. Is there any way I can email support directly where I can state my case including details like username/email in a more private area as opposed to here on Twitter? At least confirm if my account even exists
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Carina
(@Carina9tt) reported
@FuzzyHarpyBug @JagexSupport Same thing happen to here I wasn’t able to login my account regardless I have made several complain to their team but luckily I was directed to darkoo_codess on instagram by a friend and they help me fix my account back
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Max Shepherd
(@Max_B_Shepherd) reported
@Bewear1835 @OldSchoolRS I don’t think I have a problem with the rates as they are, but I do think you should be guaranteed a certain number of pearls after every game, I’ve sometimes gone 2-3 games in a row without any pearls at all! I have the needle but can’t use it, just want the lantern 😭
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Tristan Redfern
(@TristanRedfern8) reported
@JagexSupport When will you fix the mobile version of your game?
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Happy_Crypto_Me
(@Happy_Crypto_Me) reported
@JagexSupport Can we maybe just fix the issue where I dont even receive the reset password email? Also when I try to look up the account's stats it doesn't seem to exist anymore which might be the reason the information "does not match". Any help or insight would be appreciated, thank you <3
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TheRealMichael
(@TheRealMLehman) reported
@OldSchoolRS Fix guardians of the rift crashing for iOS users please. It’s Happened Four games in a row. It’s quite frustrating after waiting so long just to join a game.
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Tamyna
(@Tamyna13) reported
@JagexSupport a player used a glitch with the group boss to teleport me to the wilds instead of ed3. I lost everything due to a glitch. It's totally unfair that players exploit bugs to harm other players. lost all my pvm gears .... can you do something?
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Official Delta Phi
(@DeltaPhi16) reported
Hi @JagexSupport, I've run into an account issue, after some research I feel like it might be mistake on Jagex end. I've also DM'd @JagexTyran as a last resort. I would love to explain since I've alreade tried everything visible on your support page.
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TheRealMichael
(@TheRealMLehman) reported
@OldSchoolRS Fix guardians of the rift crashing for iOS users please. It’s Happened Four games in a row. It’s quite frustrating after waiting so long just to join a game.
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.
(@OliGarland1) reported
@OldSchoolRS Never mind. Even 15fps is causing a crash.
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Nathanyuelle
(@Nathanyuelle) reported
@JagexLight @Jagex How about access to customer service directly from the OFFICIAL RuneScape website
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Justin
(@Demon9083) reported
@JagexSupport I am having issues reseting my password when I try to do it by account name nothing happens. When i did it by email and logged it looked like my account was reset or something weird
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Tamyna
(@Tamyna13) reported
@JagexSupport a player used a glitch with the group boss to teleport me to the wilds instead of ed3. I lost everything due to a glitch. It's totally unfair that players exploit bugs to harm other players. lost all my pvm gears ....
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Mason Sullivan
(@MasonSulli0528) reported
@JagexSupport You say that but ive even attached screen shots of my emails transaction codes you name it. Plus its an original acc how else would i know the login.. but yet hmm some person in europe has the account
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Daijo
(@DaijoSai) reported
@Warcraft @WatcherDev Are there any plans to remove $25 server transfer (making it free like RuneScape) or removing/cheapen the $30 faction change (because we all know the faction problem to play with friends) Just wanna play with my friends, man.
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shaquan tucker
(@shaquan_tucker) reported
@RuneScape Im dungeoneering and i was at the part with the hook and rope and i got the items and when i clicked on the anvil and spinwheel nothing happend, i left to go through the rest of the place and still nothing fix the issues we keep having with the game.
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Lewis
(@siwel_d) reported
@OldSchoolRS Could we get some recognition and clarification on what’s being done about runecrafting app crashes on iOS? Rift guardians and ZMI both crash randomly when crafting runes currently.
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Mason Sullivan
(@MasonSulli0528) reported
@JagexSupport after countless attempts with your account recovery system my account is still hacked and used to this day. Ive even given proof of tranactions. And dates. But yall cant take 5 minutes to actually look into the issue why??
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TheRealMichael
(@TheRealMLehman) reported
@OldSchoolRS Fix guardians of the rift crashing for iOS users please. It’s Happened Four games in a row. It’s quite frustrating after waiting so long just to join a game. @JagexAsh
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Austin Morris
(@AustinMorris32) reported
@SaederRS @TpapaTV How does it feel to be the supreme god of runescape and also what happened to your login screen locked hcim
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javier
(@javier09625659) reported
@JagexSupport Good, after the update i had problems with performance, the FPS are constantly low, i have consulted with other players and some have experienced the same type of problem, some solution?
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Ndru
(@POOSEKING) reported
@JagexSupport Hi, Suddenly during login it began asking me for Authenticator code, but I never set an authenticator code. I then tried to go through the account support page and tried everything, denied twice account recovery even with all correct information. Can you help?
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TheRealMichael
(@TheRealMLehman) reported
@OldSchoolRS Fix guardians of the rift crashing for iOS users please. It’s Happened Four games in a row. It’s quite frustrating after waiting so long just to join a game.
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Don
(@Don85528226) reported
@JagexSupport Yeah i redownloaded it and still the same issue.
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Fruit
(@Fruut101) reported
@JagexSupport I woke up today to see my account was banned for 2 days, when I checked the status it said I was botting at 8 AM before I was even awake. I haven't shared my account either with anyone so unless it was hacked or something, could it have been an error?
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afcneat
(@afcneat) reported
@OliGarland1 @OldSchoolRS Use runelite, get a better pc, if ur pc runs osrs client at 15fps the client isn’t the problem lmao
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Darky Pvm Fralgar
(@2018Mardi) reported
@JagexSupport I suffered a glitch. I was out of the wilderness when someone used a spell on me that literally teleported me to the wilderness next to him and killed me with several of my valuable items. fix your games please gf 4b because player exploit glitch
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Opsc
(@TSm_0psc) reported
@moiseshidrogo @OldSchoolRS I had a similar issues but support couldn't help nor even respond to my mail...I met rojo_hacks on Instagram and he was able to fix my issues, he's credibility is top notch