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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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ItsJustPar
(@SimplyPinnder) reported
@JagexSupport My friend hasnt played since 2012 ish, he is having trouble recovering his account, is there any way he can contact you?
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Alex De Freitas
(@__Joao_) reported
@JagexSupport This does not resolve the issue of ackowledgement or replies. Can someone look into this please
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Taylor | Marthh | GoA Apoc
(@taylorreali_) reported
@JagexSupport What can be done if I don’t have access to the email account that the account uses to log in, but I have the accounts login information? I can’t access my email to disable Authenticator and reset it up. :(
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kyle padberg
(@kylepadberg) reported
@RS_DocJoe @RuneScape Did you even read mine? The problem is there is no time frame at all. If they said that we shouldn’t expect to play this week, then ppl would care less a/b updates throughout the week. We just have no idea what to expect which is what pisses people off when they read theseupdates
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LVL 58
(@LVL58Designs) reported
@pettyWrath1 @black_cat64 @RuneScape I have 12gb ram. And a direct 200mb ethernet connection to my pc and I lag horribly, and freeze a lot of the time. So it's not a connection issue for me.
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Christoffer Kjørholt
(@ArmyChris93) reported
@JagexSupport it isnt. it tells you are able to multi-login. ive got banned for multi-login earlier when it was allowed, just because was seen as "suspicious" im looking for a honest answer, as jagex doesnt reply to these questions.. instead blames us for not looking into it!
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Amish Potato
(@TheAmishPotato) reported
@JagexAsh @JagexSupport I have been using the steam client since release and noticed with this last update whenever i press the "esc" key while my bolt pouch is open it will cause my client to instantly crash, as you can imagine its pretty annoying. The client looks great tho :)
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Areeoh
(@AreeohEdits) reported
@OldSchoolRS The new shooting stars don't give you exp unless you click through the dialogue and if you click off the dialogue it doesn't give you an option to go through the dialogue again so you lose exp, Pls fix
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Eo
(@EoOssi) reported
@RuneScape Can't you give a portion of players access to play again? Or is it still a problem for every player affected?
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header fan account
(@Iunarpuppet) reported
@RuneScape i need to login to submit the ticket but i cant login because you've locked my account sirs?
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Queendevonia
(@Queendevonia1) reported
@JagexSupport @RuneScape Hi, I submitted a ticket as my account is part of the Login Lockout but I have not received any further emails like you mentioned in yesterdays update. I am just hoping my account is on the list for restoration. Will we get individual ticket responses?
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Alchemical
(@AlchemicalOSRS) reported
@JagexSupport Can you guys confirm if my account is effected by the login issues, since I've had an email but haven't heared anything since 11th of march.. While I keep seeing they have send mails out.. to players who got effected by it..
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B0 T 0X
(@oscaper77) reported
@JagexSupport I'm unable to access my account fully. When I tried logging into it on my mobile yesterday I got to the point where it shows me the list of things under account like, status, messages, communications and stuff and then I go to change password and sends me an error with my ip info
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Trey
(@TreyFromDaBay) reported
@JagexSupport Nope, I’m using the correct login. But it still gets denied every time.
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ScapeDeath
(@Devinwitte) reported
@Stonersmurff @RuneScape I have to ask you what do you want from them? They told us what the problem is, they told us how they are going to fix it, and they said they don't know how long it's going to take. What kind of update can they give that would make you happy?
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xRosssi
(@xRosssi) reported
@JagexHelpFrost @JagexSupport Yeah I get the same error, I’ve reset the password.
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Pashmina
(@Pashminya) reported
@OldSchoolRS What an awful "fix" for Ironman alting @ Corp. Instead, just enforce a rule against Iron alting... we don't need arbitrary "fixes" like this that just end up hurting legitimate Irons.
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Wolf Pack
(@x_Wolf_Dad_x) reported
@JagexSupport Confirmation: content/ making sure rules are not broken If runelite is allowed or not if no plugins are added. It was mentioned multiple accounts can be logged and that trading wealth between them is allowed but at your own risk. This one has lots of questions. Many more
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HarleyQuinn
(@HarleyQ36581501) reported
@RuneScape Hurry up and fix your broken game now. I've been locked outta my main way too long.
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dijkie12
(@NoLimitLoser) reported
@JagexSupport I can't log in on my RuneScape 3 account even when I tried 3 times to change my password. It says: ''You may have used incorrect login information, please try again.'' Could you please help me? I've got this account for a long time.
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Kieran
(@RSCharms) reported
@RuneScape Does this mean we can’t login via account management on website? I can’t seem to log on to check inbox messages
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Shawn
(@nitrostolics) reported
@JagexSupport It says to contact if I havnt already reached out, but it takes me to a login screen that I can't get past to report the issue.
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dylan
(@black_cat64) reported
@MrNino_Rs @RuneScape yeah usually with like 200 or less players on a world the game was "normal" but now i'm just lagging regardless of player count or ping. 30 ping just feels like i'm on an eu world 🤨
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TxkyoSakura 🌸
(@TxkyoS) reported
@JagexSupport I can't even login to make a report about my account. Someone please get back to me
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Hobo Griffin
(@BigDogsBullocks) reported
@InnerFireGaming @DefianceGame not exactly. if it was a success it would have stayed for a very long time. just look at wow, runescape, gta5, eso etc the list goes on. the problem is these devs just did it for the money and didnt care about making a long worthwhile game
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decoy bg
(@decoy_bg) reported
@JagexSupport Hi Ania, I haven’t forgotten my login, I know my RS username and know the email and password. The associated player account with my progress seems to have disappeared entirely and was hoping someone could check that. I can DM my username and account info if that helps
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Shawn
(@nitrostolics) reported
@JagexSupport I am still needing help. I try to report via website but it won't let me login, game won't let me login. Please help, I want my account back. I paid for membership then was told the account is being repaired. It's been a week of not being able to play.
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Yolfie
(@Yolfie2) reported
@OldSchoolRS I did some Vyrewatch Sentinels and for some reason I didn't get 100 blood shards in 100 kills. Is there any way you can fix this. Thanks :) #wheresmyloot
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pettyWrath
(@pettyWrath1) reported
@black_cat64 @LVL58Designs @RuneScape it's just a less than split second lag, it's not really a problem for me
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Trey
(@TreyFromDaBay) reported
@JagexSupport Hi thanks. The problem is I can’t recover the account because I don’t have access to the emails anymore to change the password. Is there any other way I can recover it? Can you DM me and help me out?