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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (77%)
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Online Play (15%)
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Matchmaking (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
 Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play | |
| Borehamwood |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Huh?
(@Huh_Hmm_) reported
@JagexSupport Trying to upgrade to your new jagex accounts has completely locked my account and I am stuck behind "web server is not reachable" error on recovery. Please help
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obed
(@obed90561555569) reported
@Zachary57884819 @JagexSupport Go inbox #HARYPRIME1 on Instagram My account also bugged and support service aren’t doing anything about it, he successfully retrieved my account, he is the best.
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Ali Jassim
(@AliJass13182478) reported
@JagexSupport please help - ingame name: no1s rick - a 10hp HC ironman banned for RWT - it has to be a mistake.. the account is a skiller.. please check into this, also check the logs.. OBS: i'll be posting everyday untill you resolve my problem, thanks
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Celo
(@based_celo) reported
I just wanna tell these RuneScape nerds that I hate them and get banned again. I actually love those nerds. I just like being a problem
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Alexandra Mercy
(@xandramercy) reported
@DWade37933985 @JagexSupport I had same issues days back but @KatherineCoder7 helped me restored my banned account back and I can now login my account back as normal you can message her for help
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Nicolai Vatne
(@NicolaiVat87634) reported
@JagexSupport Even Google provided better customer service since the hack also dragged with it my email and credit card information, which is proved and stated in the post i sent to you last week.
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Purush
(@LazarkRS) reported
@TweetingJagex @openosrs_kyle If someone's house burns down I feel like they've bigger issues than their runescape account 😭 that said, it's probably smart to keep a set of those backup codes in multiple (secure) places similar to how you might leave spare keys with a relative or trusted neighbour etc.
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James
(@Ja_mes6817) reported
@Fvgb1337 @JagexSupport @josh_sharkie My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Joseph Hines
(@JosephH49430371) reported
@OldSchoolRS having an issue recovering an account. unable to access the email that belongs to my account because i don't know which one it is. can someone reach out to assist?
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Sharkie
(@josh_sharkie) reported
@terriblepker @JagexSupport 5000 hours of Runescape to be defeated by this...and they don't even have customer support to discuss the issues...maybe this is a blessing in disguise to part ways with a company that doesn't care for its long time players.
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Sharkie
(@josh_sharkie) reported
That's it boys after almost 15 years of runescape and 5000+ playing hours Jagex perma bans me because of a flawed automated system that falsely bans players with no humans actually looking over any issues. GG
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Andrew
(@OGVentriloUser) reported
@JagexSupport How am I suppose to reset my password when I am on Jagex account open beta.... I appealed a ban and it was accepted it requires password reset to login.
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kirurakev
(@kirurakev) reported
@JagexSupport Hello! I wanted to do some sealed clue scroll (hard)'s today but the game told me I already have an active hard treasure trail. I looked through my bank and I have none that are opened nor any puzzle boxes or caskets. Any suggestions on how I can fix this?
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Filipe Oliveira
(@AssistentedaMEO) reported
@JagexSupport 5th day, I still have hope.... Got banned wrongly on my Ironman, please fix it. Nando Mendes
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TylerPatato
(@TylerPatato) reported
@Ezdi47 @JagexSupport What’s happening is you have to use your email that was used for Jagex account. It’s not your original user login anymore.
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Andy Payne
(@razdexpep) reported
@JagexSupport i need a real person please help me with this im stuck in this cant login loop now my account finally got recovered? but i need to get an email to my account but the whole reason i sent it is im not getting the emails? wth am i supposed to do?
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shanmukhavbhat
(@shanmukhabhat) reported
@JagexHelpFrost @OGVentriloUser @JagexSupport I am so sorry about what happened to you but I know a guy who can help. Superb_cr4ks on Instagram is the best in relation to any cyber issues
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christy tesnado
(@christytesnado) reported
@AshleyH79401757 @JagexSupport I'll advise you to drop a quick message to kelvin_limit on Instagram regarding this issue he can help you out with your account.
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jefsen kristiawan
(@jefsenxg) reported
@TheDogBoy5 @JagexSupport You are not facing this only got this problem yesterday but was referred to VAN_KAYLA5 on Instagram and he was helpful
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mapple
(@mmpppaadlq) reported
@AshleyH79401757 @JagexSupport The system of this stuff sucks nowadays, idk how they want us to pull through, but thanks to Kelvin_limit on Instagram who helped me on this issue last month.
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Mod Ash
(@JagexAsh) reported
@forsaken_sergio The Support team doesn't hunt people for that - it's a pretty standard thing to do. They're JagexSupport on this platform if you need to ask them more about it, or if you run into trouble.
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Blessed
(@Ble_ssed741) reported
@Fvgb1337 @JagexSupport @josh_sharkie Sadly, bans are unappealable here Especially permanent ones However I'd suggest you reach out to #kelvtoolz on Instagram I'm pretty sure they can help remove the ban and unlock your account cos they helped me fix something similar recently
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nansik gurung
(@NansikGurung) reported
@RyanDavey19 @JagexSupport Support services sucks I had similar issue support service weren’t helpful @reid_360 helped. Try them out…
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Arlen
(@Arlen9301219361) reported
@EnvyPlayerosrs @JagexSupport Account suspended is usually as a result of violating terms and conditions but if you think you’ve not broken any rule and was banned by mistake, send an inbox to AIRMACKS_TECH on Instagram for quick review and assistance
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Angela Williams
(@faimamm) reported
@HaakonWebb @JagexSupport Dm clone_techs on Instagram he fixed all problems when it come to banned, shadow banned and all kinds of social networks.
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Dima Unique
(@dimaunique782) reported
@Melron18558895 @JagexHelpFrost @JagexSupport I faced similar issues last month with my Instagram and Facebook page both support teams where unable to get back my account 😔, not until I came in contact to this guy on IG #SKIDOTOOL you should contact him too
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Judith
(@Judith789436757) reported
@AshleyH79401757 @JagexSupport I got similar issue, I sent an appeal to their support service the couldn't solve my issue A friend then referred me to @joe_recover9 who assisted me thanks to Them I am also recommending you to them there service are so helpful
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James
(@Ja_mes6817) reported
@fmange1mann @JagexSupport Why not try #kelvtoolz on Instagram they can fix issues like that.
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Boss Rowland
(@rowland_boss) reported
@osrs_rune @JagexSupport Send a message request to SPYROFIXX on Instagram he will help you out I’ve had this issue before now and support was of no help to me…
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taghatsine toju
(@taghatsinetoju) reported
@JagexHelpFrost @OGVentriloUser @JagexSupport I was so upset when my account was wrongly suspended until I was referred to superb_cr4ks on Instagram and he was able to resolve the issue Immediately