Is RuneScape down?
Some problems detected
Users are reporting problems related to: sign in, online play and game crash.
RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 18: Problems at RuneScape
RuneScape is having issues since 07:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (27%)
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Game Crash (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Heidelberg |
Sign in | |
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Vaccie
(@itsVaccie) reported
@JagexSupport @JagexSupport Can't even send account recovery requests due to an error saying "please enter valid email adress or username" tried both linked email and username
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Carlos Javier Escalona
(@Carlxspace) reported
@JagexSupport Do you have a hard time doing that or are you fired for solving a problem for a player?
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Lost🌑
(@shiver070) reported
@james_gilyeat @ev3y1 @OldSchoolRS Mine crashes so much when I’m in high populated areas and I use the new iPhone 12 when I get on mobile. The only way it doesn’t crash is when I set my FPS to 30 instead of 60. The game looks like **** but I don’t crash.
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gekketilburger
(@gekketilburger) reported
@JagexSupport im having a serieus issue. my email of my acount @gekkketilburg got hacked. i dont have any acces to the email of my acc anymore . i submitted a email recovery and it got approved but in the email i got sended its a changing password email greetz from
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👹Kraaagoth👹
(@kraaagoth) reported
@MaiLonKohk @MaitoBanaani @OldSchoolRS Also, I want them to remove safespots that's why I'm openly talking about it because if you have to safespot a boss, it's broken mechanically, and hopefully this changing of environments will make it so that safespotting wildy bosses is no longer a thing.
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Mod Breezy
(@JagexBreezy) reported
@Demonheadge @RsPrincessClo @RuneScape I've had a quick look to see if it's related to the puzzle box issue but i can see the map on your account just fine. This may be a cache issue so i'd recommend clearing cache and trying again
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Carlos Javier Escalona
(@Carlxspace) reported
@JagexSupport I lost the authenticator and I do not have access to my email account and I do not receive the email to give my data to see if they can return it to me, can not you facilitate the service a little?
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Carlos Javier Escalona
(@Carlxspace) reported
@JagexSupport You give a terrible account recovery service
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Exstasis
(@ExstasisRs) reported
@JagexAllstar @RuneScape @JagexSupport Glad to hear, I've managed to login with the standalone rs client however can't with steam. Could it be linked with all the DNS attacks from today?
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Mod Allstar
(@JagexAllstar) reported
@ExstasisRs @RuneScape @JagexSupport we're looking at this. Third party logins are currently not working as expected so we're hoping to resolve soon
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Velocity
(@Farlocity) reported
@JagexAllstar @RuneScape There are also some issues when hopping worlds - the loading time is a lot longer than usual and there are times where it just stays as a black screen until we reopen the client. Any info on this? Thank you!
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CALABLE
(@_CALABLE_) reported
@JagexSupport I have followed your support page regarding missing emails and every option that’s given is not working. I would really like to not lose this account that I’ve put so much time into. I really do appreciate it
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V6lurOz
(@V6lurOz) reported
@JagexSupport I'm having trouble with a name, that shouldn't be taken.
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AtiMus57
(@AtiMus_57) reported
@MrJusticeUS @JagexSupport Have you been having issue contacting customer care about your hacked or disabled account you don't need to worry just slide to our in-box we can help you.
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Swagula420
(@LordFrakula) reported
@RuneScape I got 99 agility so I haven't done the Anachronia course in a while but did y'all fix the issue where that one rope obstacle wouldn't load?
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tengak tengak
(@tengak7228) reported
@Keithsteinebach @JagexSupport Hurry up and contact @Cyber_hacker1 on Twitter they have the best service for this, i got my account recovered successful through through their service.
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Liz
(@Twilight_Crisis) reported
@JagexSupport Thank you for getting back to me. I do that once a week and it still does that, and I just did it now. I'm using Chrome. I've tried other ones in the past, but I always get some form of trouble from them.
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Rubby Ecktuh🧙♂️🐻
(@Dyeaddict1) reported
@JagexSupport @Chai_Pilo_RSN May player test some updates talking about rs3 at this point 2bosses in a row where its broken or when it came out it didnt had all te stuff on logs at the start of a update. iam not sure if you guys do player testing at all but it can help alot but thats me
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Vaccie
(@itsVaccie) reported
@JagexSupport Made account in steam, linked an email to it. However when i try to log in to the linked email it gives error saying invalid credentials everytime. I have changed emalis and passwrods several times and unlinked steam. Only way to log in is with Steam API.
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Outcast J
(@james_gilyeat) reported
@ev3y1 @OldSchoolRS I'm a sole mobile player and I've never had my client crash
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lewis
(@ev3y1) reported
@shiver070 @james_gilyeat @OldSchoolRS I’m on the 11 plus, sounds like the same problem, **** am I playing in 30 FPS at olm loooool
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Maybe: Emily 🤷🏻♀️
(@emilyy0711) reported
@JagexSupport I have attempted to recover my account but my password reset was denied. My account is around 13 years old and created at school so of course I don’t remember specifics but I have transaction IDs and other info but y’all still refuse? How do I fix this problem??
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👹Kraaagoth👹
(@kraaagoth) reported
@OldSchoolRS Okay now THIS we can talk about. This is much better, the problem is if you poll it, it will fail due to spite voting. So, now what?
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Vaccie
(@itsVaccie) reported
@JagexSupport Found the issue. Upon trying to link the account i had typo on my email. It gave me an error and i changed it. But it seems like it kept it and only sends some info to that email. Is there anyway to change that?
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Carlos Javier Escalona
(@Carlxspace) reported
@JagexSupport I simply need them to send me an email to my other email account to deactivate to deactivate the authenticator but they can't do that? Bad and terrible service
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Man (level-3)
(@RSNZephyre) reported
@JagexSupport the information you have given me was false, from what i’ve been told countless streamers have had this same issue and was resolved with ease. i’m willing to cooperate with any jmod to give evidence that i was the original owner
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Vaccie
(@itsVaccie) reported
@JagexSupport Every change and requests and purchases all connected back to the email the login should work on.
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Trashii
(@SakkiWakki) reported
@MrJusticeUS @JagexSupport There's no how the support team can attend to everyone, so I don't blame them anymore because my friends who works with the team recommended me to an IT expert on Instagram #onlinesupport00 who in 30 minutes trouble shoot my issues and fix it, the support team are also humans.
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Joshua Hoffman
(@ThisisMainTV) reported
@OldSchoolRS I've never had as much fun as i've had in leagues. Please consider a 6 week in game timer, this could balance those who are casually / competitive. I want to play as much as anyone else, and we should be able to play as much as everyone else. I truly believe this fix
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kirara ara
(@YungCatgirl) reported
@Flashlightly i got 8 so like unless RuneScape has a memory leak or something i don't know how it would get full enough to crash