RuneScape

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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

Problems in the last 24 hours

The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

RuneScape Outage Chart 12/05/2025 12:00

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Most Reported Problems

The following are the most recent problems reported by RuneScape users through our website.

  1. Sign in (77%)

    Sign in (77%)

  2. Online Play (15%)

    Online Play (15%)

  3. Matchmaking (8%)

    Matchmaking (8%)

Live Outage Map

The most recent RuneScape outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
BrazilSumaré Sign in
New ZealandNew Plymouth Sign in
United StatesPeoria Sign in
United KingdomCardiff Sign in
New ZealandNew Plymouth Online Play
United KingdomBorehamwood Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

  • Frumeo1 Frumeo (@Frumeo1) reported

    @JagexSupport Still waiting for a reply on my ban . I have done nothing and have received a perma ban. My account has obvisoily been high-jacked and used for botting or there is another issue. Please reply

  • odisho1996 odisho (@odisho1996) reported

    @RuneScape Still can't login into my main and f2p catching butterflyes it's just a waste of time because you don't get any reward mhm ?

  • stfusilly (@stfusilly) reported

    @EddieMenger @RuneScape It's been months since I logged on the game, when I tried to log on, it says "error, please contact customer service" what's going on?

  • DingDangJon Jon. (@DingDangJon) reported

    @zilluden @JagexSupport Yeaaah don't get in contact with the hack support guy. He's trying to get your login info.

  • That_One_Racer ThatOneRacer (@That_One_Racer) reported

    @JagexSupport I can’t login to change it because I’m getting blocked by an authenticator that I don’t have and I got denied an account recovery request.

  • dcantu61695 Dom (@dcantu61695) reported

    @JagexSupport so I had to buy a membership and then the true grind started I was enchanting for hours, I wake up to find that my acc is “temp banned” for using a 3rd party bot service, when I wasn’t just putting in hard work, Honestly kinda ruined my weekend

  • Trinkz_Tv TrinkZ (@Trinkz_Tv) reported

    @JagexSupport Is there a problem with authenticator disable emails? It keeps saying an email will be sent to disable my authenticator and no email is being sent. No emails are in my spam.

  • GIJojo2 GI Jojo (@GIJojo2) reported

    @JagexSupport I tried that before coming onto twitter, I just get errors telling me to wait due to too many attempts when its my first try.

  • Tha_Row Don (@Tha_Row) reported

    @Etisalat_Care Please improve your routing to Jagex (RuneScape) servers. We're currently disconnecting and lagging and Jagex confirmed it was due to Etisalat's routing.

  • PhysicistIsrael anthony 😎😎 (@PhysicistIsrael) reported

    @goldmin09012393 @JagexSupport Exactly what happened to me, my account got hacked for two month I tried contacting their service but they always gave me a robot reply until i got in contact with jaketools on instagram who got me back in immediately Dm him he should help with yours too

  • StickyyBunnz Hey (@StickyyBunnz) reported

    @RuneScape It honestly blows my mind how you’ve been ignoring us. You guys tweet **** like this acting like there isn’t a problem. You really don’t give a **** about us and it shows.

  • EddieMenger The Real Eddie (@EddieMenger) reported

    @stfusilly @RuneScape That’s not the error message I receive, but probably still related to the server issues. Your account is likely locked out and being “rebuilt from scratch” like the rest of them. Good luck, if my experience is anything to go by, you’ll need it.

  • JonImsorry ImsorryJon (@JonImsorry) reported

    @JagexHelpStevie @JagexSupport I can't login there because I can't authenticate

  • Frumeo1 Frumeo (@Frumeo1) reported

    @JagexHelpL0ne @JagexSupport I went away for 2 days came back to a permanent ban for majormacoring. I don't know if this was hijacking or a case of my broken keyboard flagging up on your system as it holds random keys down when I first load up my laptop. Please help

  • dcantu61695 Dom (@dcantu61695) reported

    @JagexSupport so I had to buy a membership and then the true grind started I was enchanting for hours, I wake up to find that my acc is “temp banned” for using a 3rd party bot service, when I wasn’t,I was just putting in hard work, Honestly kinda ruined my weekend

  • AmpsLotKid Amps (@AmpsLotKid) reported

    @JagexSupport you guys understand The issue has been resolved... The account got hacked and the issue was resolved last year. Ive since linked authenticator to it. Cheers. Hopefully you implement a more streamlined customer service than twitter someday.

  • Lingardoflagos 👑 (@Lingardoflagos) reported

    @goldmin09012393 @JagexSupport I was in thesame kind of issues, I was having with my account earlier today but I got it fixed by this lady on Instagram she is fast and reliable, I think you should contact him On Instagram Jaketools

  • Frumeo1 Frumeo (@Frumeo1) reported

    @JagexHelpL0ne @JagexSupport I've gone through the appeal system saying that Jagex have made a mistake because that is what has happened and got turned away. I have not used macros or would ever. I'm worried my broken keyboard holding down keys would flag up, is this a possibility?

  • DivineBlazeX J (@DivineBlazeX) reported

    @JagexSupport So my 1st ever account "beer34" was hacked and never got it back. I decided to jump back in again, only to be FOREVER locked out of my own account with authenticator because I dropped my phone at work and not even Apple can fix it. Needed email, not password recovery. I Quit.

  • Alexxandraa_4 Alexandra Christodoulos (@Alexxandraa_4) reported

    @JagexSupport I recently received hellpuppy pet and does not even 5 minutes after due to server lag is there anything that can be done about that

  • Reddertongreene Redd (@Reddertongreene) reported

    Been recommended by a friend to try out Runelite next time I stream Runescape. Gonna try it out and see if that works. Might even fix those odd lag spikes I was having too?

  • Breach01 Breach (@Breach01) reported

    @FearceDeity @RuneScape If your plumbing was out for a month, you'd be pissed too. Sure you have other options, but it's your plumbing, at your house, that you pay for. It's not YOUR water, but you pay to use it and have that service delivered. What's more sad is how much you care.

  • Alpaca_Crime Roman Snow (@Alpaca_Crime) reported

    @JagexSupport It says the temp ban cannot be appealed, The situation needs human to human conversation. But I want the strike off my account because I believe its been made in error

  • Alexxandraa_4 Alexandra Christodoulos (@Alexxandraa_4) reported

    @JagexSupport I recently received the hellpuppy pet and died not even 5 minutes later due to server lag is there anything that can be done about that

  • GrannySpanner Granny Spanner (@GrannySpanner) reported

    @JagexHelpFrost @JagexSupport It would not work at all on my phone so I've tried it on my PC. , I was trying to reset my password yesterday and I still haven't received a recovery email, despite trying to recover almost 24 hours ago now. 0 emails in junk and I can find old emails from Jagex no problem

  • Frumeo1 Frumeo (@Frumeo1) reported

    @JagexHelpFrost @Kelvin08942350 @JagexSupport This same thing has happened to me. I have never cheated but have been perma banned for majormacoring then rejected after appeal. I don't know how to fix this without proving it is not my doing.

  • frescobars FRESCOBARS 🌑🇧🇷🇨🇳 (@frescobars) reported

    @JagexSupport my infinite membership is not working

  • robwhit6191 rob whit (@robwhit6191) reported

    @JagexSupport @zackyahhh Jagex is a joke that's why I quit rs. Terrible service for people who pay them. I got locked from a account and they just said follow these steps and **** did nothing. Never got the account back.

  • Joseph28086153 Joseph (@Joseph28086153) reported

    @JagexSupport I *was* able to login but since getting a new phone, I can't disable authenticater due to "error 15" is this a known problem or what?

  • thevvorst fuze the hostage (@thevvorst) reported

    Oh my god I found the login info for my very first RuneScape account I made like 16 years ago I’m actually going to cry