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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (28%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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George
(@George30240389) reported
@RuneScape can't log into my account. Haven't been able to for about a month. The client says signing in then will either freeze to just the grey box with no text on steam or on the runescape client it will just return me back to the login page. How can I fix this is frustrating
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Mateus
(@Alemaozitcho) reported
@RuneScape Jagex please help me, i've received an e-mail that my account was restored, but i still can't login, and i don't find where to send a ticket, please i need help.
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spencer mcpeake
(@spencermcpeake) reported
@JagexSupport Thank you! If someone would be willing to help me further, it would be much appreciated. I just want to enjoy the game again and this issue is just holding me up. Would hate to waste 25% of my first month of membership being able to do practically nothing
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☁️ Cloud ☁️
(@squibw0rd) reported
@jagexsupport Hello! I dyed an augmented piece of Malevolent armour and added it into my keepsake box. However when I go to confirm the outfit, it tells me the item is no longer keepsaked. How do I fix this? Thank you!
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Jekhyll
(@Jekhyll2) reported
@JagexSupport I know I use the right password and email because ive tried the password reset and it said it was the same password, also I use the steam client with auto-login
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Sue Campen
(@SueCampen) reported
@KeyudaO @JagexSupport I had the same logging in , after trying every single thing that was suggested, I finally took the Google Authenticator off my tablet before giving up for the night. Much to my surprise when I tried to login to the 'change password' page the following morning it let me in
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david
(@StrahleDavid) reported
@RuneScape @JagexSupport I have a problem with my account position being reset upon login and no money in my bank. Please dm me. I can't submit a request due to error code 15
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Carizle
(@CZCarizle) reported
@JagexSupport hey i deleted an email address linked to one of my accounts, but i forgot to change it before hand, what can i do? i can login still but cant change the email address
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Christian Macias
(@xxchris007) reported
@OldSchoolRS Wish I can play but I keep getting the same error code to log in. I put in so much money on that account I can't even do a support on it.
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Sylok, The touched
(@Undeniablefool) reported
Im about to go be a full time runescape player because the game is 2 decades old and the only thing truly broken is its player base. Its like every new game you look forward to anymore is just in a state that would sink a company 15 years ago.
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zjohnor
(@osrs_zjohnor) reported
@JagexSupport Maybe you should fix favouritism towards certain players and corrupted mods. Just because a user knows a jmod they should not be favoured first, I played this game since 2004 and I cannot believe that your system is so fked up.
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xooW
(@xooWbtw) reported
Which costs me a lot of money just to run another account and then buy members on it. I could get the job done too if my profile were reset on RS3. And just share 1 account/login detail within the 2 games (and share the membership). @JagexSupport
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Carson Crusenberry
(@CrusenberryC) reported
@JagexSupport Ironman acc not working on login with usual email.
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Housy5
(@Housy51) reported
@JagexSupport Once again... not working as i said before i DON'T thik it's a connection issue
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LethalDNA
(@07Lowi) reported
@JagexSupport Hi, I have no more acces to the phone that has the authenticator to my account and my Email adress is not working. Tried to change the email adress but it redirects me to the authenticator again. How do I disable the authenticator.
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Rickylil
(@Rickylil2) reported
@Unknown43529847 @JagexSupport 😮OMG!!exactly what happened to me, like i got banned wrongfully and I tried contacting their service but they always gave me a robot reply not until i got contact with @cyber_techunluck on instagram who got me back into my account he should help you out not their ****** service
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DaniloDiaz
(@DaniloD08661863) reported
@tyler7161 @JagexSupport I had the same kind of issues with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @cyber_guru12
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Sayne
(@SayneHD) reported
@TimsGamingNatio @OldSchoolRS No there is just literally no reason for having such bad servers unless you're EA. It's 2020 and we're still rocking house hosted servers. I can't name a single other MMO that has so many server instability issues.
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Mateus
(@Alemaozitcho) reported
@RuneScape Jagex please help me, i've received an e-mail that my account was restored, but i still can't login, and i don't find where to send a ticket, please i need help.
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Philip Riusech
(@PRiusech) reported
@JagexSupport Yes I’m getting an error on log in it’s saying that I’m entering the wrong information but I’m 1000% sure I’m not.. yes I already tired resetting my password and no I’m getting any emails
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LethalDNA
(@07Lowi) reported
@JagexSupport Can you guys help me with this problem or can you re direct me to someone who can
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Tanner James Mckee
(@TannerJamesMck1) reported
@JagexSupport why do yall not have live chat support instead of this? And why is it taking a whole week to unlock my damn account and nothing yall tell me to do helps solve this issue literally
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xooW
(@xooWbtw) reported
@JagexSupport Is it possible for you to reset one of my RuneScape3 accounts to a brand-new account? I play OSRS mainly with those login details, and I have membership on it. I don't want to create a separate account with members just for RS3, because I won't play that much either
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Zak_45
(@KlanVr) reported
@OldSchoolRS Oh amazing. Fix too many log in attempts glitch
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Bryson Nash
(@itsnashyTV) reported
@OldSchoolRS Not to sound like a broken record but whens group ironman coming out?
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Aljaž Kanalec
(@AljazKanalec) reported
@DitterBitter @_F_red Dude, this sword made me go back to Runescape after ~8 years, can't login, forgot email password😳
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Cloud Kai Griffin
(@griffin_cloud) reported
@JagexSupport So a mate of mine just made an account and brought members on it (osrs) however he's missed a letter in his email and now its an issue if he wants to change any details on the account. He has his card details for the purchase what can he do to get the email changed.
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Leo
(@JWorldFn208) reported
@RuneScape @JagexSupport I finally got my account back! How do I lower lag? I put my graphics settings at the lowest settings possible and for some reason I still lag. How do I fix this?
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tom van den hoogen
(@afcahoogen) reported
@JagexSupport il dont hope il quit the nice game but if its not posible to solve the problem il think i need to quit. I dont wanne start again it take's alot of time to get a lvl 90 acount
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Wesley slingo
(@wesley_slingo) reported
@JagexSupport hey, can I get some clarity on whether my account is affect by login lockout ? I think I'm still one of them, i would appreciate it if you could find out for me rather than sending me the FAQ page link, cheers RSN:Undermedesk