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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (80%)
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Matchmaking (20%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Sign in | |
| Pittsfield |
Sign in | |
 Johannesburg |
Matchmaking | |
 Manchester |
Sign in | |
 Melbourne |
Sign in | |
 Gaspé |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Josh
(@roonscape420) reported
my computer is so bad that a world needs >500 people + 20ms connection for me not to lag on old school runescape
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Michael Sb Aguilar
(@Sb_michael) reported
@JagexSupport @JagexSupport Thanks! I found this info very usefull, I logged on my hcim at my cousin's house. that info about different ip was right. now, how could I be able to play again from my home? is there anything I can do to fix this loggin problem I got with my current ip? thank you!
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$PYE $SafeMoon $AuqaGoat
(@SleepyPvm) reported
@OldSchoolRS Another **** quest with **** rewards in a **** area that no one Asked for. Also not challenging the least bit. Slap a $100 amazon voucher to people you don't pay to make a login screen better than your own Artists can. Tune in next time for "we are running out of ideas' 🤔
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Luke Read
(@LukeRea03732739) reported
@osrsremak @JagexSupport @JagexSupport still yet to hear back from you. If a streamer gets unbanned for rwt ban THIS PROVES the system is flawed. Please check my account. This is absolutely atrocious customer service unfairly banning people that have no broken TOS. Disgusted.. #freebluecarkey
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JoshMarksman
(@marksmanjosh) reported
@OldSchoolRS When are you going to fix this disgusting lag
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Nistly
(@MattNist) reported
@JagexSupport I’m trying to log into a different account though, Im not trying to change the login credentials for that account. It’s auto logging in a disabled account so I just get that it’s disabled and I can’t untype that login info.
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CuteKitty/Kirsty
(@Cute_Kitty92) reported
Still can't play Runescape with texture issues I can't even pvm or do clue scrolls it's been like this for a week now there's a few people affected including myself I think I'll wait until its fixed which idk when that'll be
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Maker
(@mkr_OSRS) reported
@OldSchoolRS "If you need a little inspiration, look no further than the previous winners of our login screen competitions for the Song of the Elves and Kebos Lowlands! And there's always the classic, of course!" @JagexSarnie the hyperlinks in this section don't seem to be working
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Official Communications
(@JagexAyiza) reported
@MediumDalton @OldSchoolRS Just to follow up I hear you should have just had a voucher emailed to you with some extra to make up for the delay, alongside 1 year of membership applied to your account. Once again we're really sorry this was missed! Please reach out to me directly if there are any issues.
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Anokaylife
(@anokaylife) reported
@JagexSupport hello I can't login to an account I have because my old phone with the auth. Broke. I have my email, my password, and username but I can't change the auth because the email won't send to my account. Reset password sends and username sends but not auth.
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Farsan
(@CuckedFarsan) reported
@JagexSupport I'm trying to log into my account via the game client, but it keeps saying "Invalid Credentials". I can log in to the website no issues, and I've triple-checked that my credentials are written correct. I can log in to my main account no issues, not my ironman though
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James Wedekind
(@putter9000) reported
@Jagex_Mark I'm having problems with runescape and the Authenticator app. Would you be able to help me?
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Celio
(@CelioTweets) reported
@OldSchoolRS Redesign the login screen to allow case sensitive passwords
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Mathew Hennessy
(@MattHennessy) reported
@JagexSupport hi my account rsn: kitchenguy69 got hijacked today. I’ve gotten the password changed and got my inventory and bank valuables stolen. Now after getting into the account once via mobile I can’t sign in because the hijacker set up an Authenticator.
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Undertripleh
(@Undertripleh) reported
@JagexAsh @JagexSupport second time i tweet hopefully a reply my account was 2 day banned for "Macroing" and i am Login Locked and i am loging into steam client idk if your bot detected the people spamming me or what but something is not right.... (Undertripleh)
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dev
(@_Automations) reported
@OldSchoolRS Instead of changing the look of the login screen, how about you change the functionality so we can have case-sensitive passwords with symbols? lol.
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Kevin
(@Kevin62641629) reported
@JagexSupport Thanks for your reply. Unfortunately changing the email requires me to login and I'm currently locked out and so can't log in. Is there another option?
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Julio
(@julioagustinm) reported
@who_is_sane @JagexSupport Contact * flexible_tech * on Instagram I was having that same problem he help me fix it .. someone ask me to contact him and he did a great job..🙏
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6.0 Version ****
(@ularoa) reported
i miss being able to login to my runescape account
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Luke Read
(@LukeRea03732739) reported
@JagexSupport @JagexTrident - Hey, please look into this. I never RWT'd or broken a single rule in my life and i've spent 100s of dollars on your guys monthly memberships. I love this game. Years was funneled into my maxed pure "bluecarkey" and it's taken away from me without explanation
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bms
(@rsn_bms) reported
@JagexSupport @Jagex Answering once to a ticket and then ignoring it for 10 days+ isn't solving problems. Neither is that customer support. Maybe instead of content or MTX set focus on your customer support.
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dodos
(@dodos67454623) reported
@IantoRoberts @JagexSupport My account got banned also I tried contacting the support service but got not respond so I went online and search for a hacker then I got referred to a amazing one via WhatsApp +1 (508) 901‑9382 and I got back my account hit them up via WhatsApp
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Sir_Phil
(@Ehminent) reported
@Austin14384515 @OldSchoolRS Go inbox sure_service01 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Ali
(@Clynnch_) reported
@OldSchoolRS fix ur **** ******* game u dumb ******* idiots
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Sir_Phil
(@Ehminent) reported
@BerryLoenen @OldSchoolRS Go inbox sure_service01 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Nancy
(@NancyOSRS) reported
@MediumDalton @OldSchoolRS I emailed them several times for my Darkmeyer login screen prize and it turns out my emails were filtered through their spam system so none of them made it through. Luckily, I asked a JMod to ask the OSRS team about it and that’s when they finally responded in January 2021.
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Kevin
(@Kevin62641629) reported
@JagexSupport Thanks for your reply. When trying to do that I get error 15, which is apparently linked to high traffic, but I have tried this several times over several days and always get that message
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Farsan
(@CuckedFarsan) reported
@JagexSupport Yeah the issue resolved itself after waiting a few minutes. I've just never seen "invalid credentials" being an error message when I put in the correct credentials.
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✨N͢a͢u͢s͢✨
(@CloakedNaus) reported
@JagexSupport Did you even read what I wrote, I can't submit a ticket because Error Code 15 prevents me from doing so, it's a catch 22
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Ramen God
(@WrudimAron) reported
I correlate the current crypto market crash with the current Classic RuneScape market crash. Something not adding up 🥲