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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (77%)
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Online Play (15%)
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Matchmaking (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
 Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play | |
| Borehamwood |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Rhys
(@Rhys59280812) reported
@JagexHelpFrost @JagexSupport Hi, thanks for a reply. Basically I sold a item to someone, they give me various items, On the trade the value was worth 52m but when I came to sell the item he had give me it was only worth 17m, I think there’s some sort of glitch? But I’ve now lost out big time?
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Mod Ash
(@JagexAsh) reported
@gainzgar1 Perhaps let the Support team know what the problem is - they'd be best able to advise you on billing matters. They're JagexSupport on this platform.
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Frank
(@FrankTudisco) reported
@JagexSupport I still can’t get in my account. I sent something through customer service and haven’t gotten a response. I can login just fine on the RS website but not the game itself
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Reud 🔞 (Commissions OPEN)
(@ReudArt) reported
Twitter has a huge bot/burner acct problem. Its worse than Runescape out there.
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anne
(@the_lamminator) reported
can’t login to RuneScape bc I made it with a throwaway email when I was 10 and I forgot my password. sad don’t text 😔
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Marius
(@Marius14889487) reported
@JagexSupport OSRSN: Labanaktis , please solve False Ban issue ASAP, seems that a lot of players encountered this error, and it’s not the first time I get this error. Time to reinspect your system, since it has issues. Thank You
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SnagADiscount
(@SnagADiscount) reported
@JagexSupport 2 many failed login attempts
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Adetola adedipupo
(@Adetolaadedipu1) reported
@JackDompierre @RuneScape Trying to contact their support is totally useless cause they’re not going to respond I had the same issue but I got it resolved with the help of cyberhack_081 on Instagram his fast and reliable
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Marco
(@gainzgar1) reported
@JagexSupport I am having an issue with purchasing bonds off the website it was saying my payment was unable to go through?
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Tetris
(@TetrisGG) reported
@JagexSupport Hey, just bought the Gold Premium Club on the wrong account. Would it be possible to transfer it? Already tried submitting a form but it's not working for some reason.
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Scarlett Rosenstein
(@Hisoka_Dragon) reported
@JagexHelpFrost @JagexSupport What I'm going through is I click on the app, it loads, then shows the login page, I click to login with email and password, it redirects me to a log in page for RS3, I log in, the apps loading screen appears again and I end up back where I started. On the app login screen again
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Shawn P
(@Talroma) reported
@JagexSupport My account was banned for "macro" while my i wasnt even playing the game. I know longer have access to the known login email address or the authenticator. I would love to be able to play on this account. Would their be any way we can get back my account?
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trae
(@betraeyd) reported
@JagexSupport I’m so fed up with account recovery. Because I can’t afford to keep my phone on, I always have to use other peoples phone numbers, or constantly deal with me changing numbers... I am trying to change my email on my account, but google won’t let me sign in.
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Brandon Brunet
(@BrandonBrunet4) reported
@JagexSupport need some help with a couple account issues that are not listed on the main website. There is no way to submit a ticket via the website
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treetop8832
(@Treetop8832) reported
@JagexSupport fix your ******* 2.2k worlds you clowns
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SwåzQůıd
(@GenicTm) reported
@JagexSupport So I wanted to create an account to play RuneScape and I got the "Error 15". Tried with Old School RuneScape, and that went the same... I tried creating account both on another device and using Mobile Data Connection. What else can I do?
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Blake Pearson
(@BlakePe35112569) reported
@JagexSupport I recently tried to login to my account after about a 2 week break from the game and found my account disabled. I checked my status and found the following: 01-Jan-2021Macroing Major (ban)Not Appealable 28-Dec-2020Bot Busting Moderate (ban)Not Appealable
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Daryll
(@MrRalky) reported
@JagexSupport just recovered my account today and i tried to login and it says im banned from macroing in osrs when i have never played osrs and i have 4200 hours in rs3 why am i banned when i just recovered my account today after its been locked?
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Jack Dompierre
(@JackDompierre) reported
@RuneScape I'm being denied with "Error 15" every time I try to hit "I forgot my password" i just wanna play on mobile again and last year my account got hacked so this sucks.
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James Jordon
(@JJordon100) reported
@JagexSupport I'm trying to unlock an account, but no longer have access to the registered email. The recovery system keeps telling me that it'll send an email to the registered email? How is that supposed to fix my inability to access the registered email...
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Morgan
(@Morgan46126829) reported
@JagexSupport please fix the rng in lms before i break every object in my house it is obviously catered to noobs, make a rank system or something ur literally trigger bating people with how ****** and un balaned it is ?????
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uncle derek
(@TheBakerman247) reported
Theres always something in the back of my mind saying, “play Runescape again” and I’m not sure medication is going to fix it
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Blake Pearson
(@BlakePe35112569) reported
@JagexSupport I recently tried to login to my account after about a 2 week break from the game and found my account disabled. I checked my status and found the following: 01-Jan-2021Macroing Major (ban)Not Appealable 28-Dec-2020Bot Busting Moderate (ban)Not Appealable
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Arakiel
(@Arakiel10) reported
@furiousG @RuneScape Just so you know you leaked your work number. Might wanna fix it. Up to you tho
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Oliver
(@oliverxll) reported
@JagexHelpFrost @JagexSupport That would be before then, because I could use the username as login after nov. 2010
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Rusty
(@alsonotdrenal) reported
my friend says to me "hey man im bored lets try runescape" and im like "ok" so we download it and our pcs both crash within 15 minutes of playing the game i love it here
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Dominique Strong
(@Dominiq10136577) reported
@JagexSupport a friend of mine has still been locked out of his account for almost 2 months now and has tried to get it fixed he has the to many login attempts on his account. What can help with this?
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Jonas 🇦🇴
(@SavimbiBTW) reported
@JagexSupport If I was having issues receiving emails, I wouldn't have received the confirmation email or would I?
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Holden
(@HoldenBman) reported
RuneScape really worries about adding new content but but still won’t fix their security. You’re telling me a fishing boss is easier to do than making passwords case sensitive and allowing special characters in the passwords?
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N Harmonia
(@Flunkis1) reported
@JagexSupport Ok so i;m trying to reset my password but i keep getting error code 15 and for some reason it seems like my ip has been blocked?