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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (70%)
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Online Play (25%)
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Game Crash (5%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Magee City
(@MageeCity) reported
@KabirHo57211634 @JagexSupport I’ve never gotten to appeal…. The minute I discovered the ban it was unappealable. The only response I get is the generic one and they have yet to genuinely look into it for me. Shittiest customer service for any MMO
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Cody bryn
(@paulmark1231234) reported
@Sean92437953 @JagexSupport I had same issue few days ago and support did nothing to help Not until I was referred to CYBER_CHROME1 on Instagram who helped me out with my account
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we the people!
(@wirlhood) reported
@bigguychimi @JagexSupport Sorry about that I don’t know if supprt couldn’t reply me if I had the same issue or not but I got help from @neathackzz on Twitter he helped me out too
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Aaron Payne
(@aaron__payne) reported
@JagexSupport whenever I sign in with my Apple ID, it logs me into a brand new character. I had been signing on through my Apple ID previously and can see receipts on my Apple ID for membership for the acct I was using so I am fairly confident it’s the correct acct. #Runescape
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B4D
(@B4DOsrs) reported
@JagexSupport Hi Eliza. This was an issue where I requested data access to my own account and received someone else’s. As such I don’t know the extent, but a leak of PII did happen. I’m also concerned that my data will now be sent to the wrong person. I’m happy to discuss more not publicly.
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1th
(@1th_RS) reported
@Demonheadge @RuneScape Mostly friends/clan/achievement help discord. Raid fc has trouble doing a regular raid, let alone feats lol
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Isabella Wallace
(@Isabell93331204) reported
@ImRoyalTea1 @JagexSupport I was facing same issues but I contact @frankcyberspy7 for help ...try him for yours
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Trey
(@Shooter_1up) reported
@RuneScape Part of the problems is having lamps, bonus exp stars, and training dummies in the game. When you can "skip" chunks of the game you end up missing out on some valuable experiences. You can basically buy your way to end game content, but won't know wth to do.
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QueenT
(@t_o_b_e__) reported
@DiddlyPickles @JagexSupport Send a message request to #allenfixx on Instagram he will help you out I’ve had this issue before and support couldn’t do ****
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Olympus07
(@Olympus073) reported
@JagexSupport anyway I can change my login email to a old account? I no longer have access to the email account and I have gotten password recovery emails from it? I don’t want my account vulnerable. I already changed the linked email awhile back.
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Scott
(@ScoootsMcGoots) reported
@JagexSupport if you disconnect in an instance and have proof of a pet drop that was lost, is that something that you would still give the player through a lost item report? I have proof of the drop both in screenshot and runemetrics. Just curious as it seems it's gone forever.
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DAN🫶
(@DANIELI72411668) reported
@SuccessfulMale1 @JagexSupport I had similar issues a week ago and the support system couldn’t get it fixed but I was fortunate to meet #allenfixx on instagram he helped me fixed it you should send him a message
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shizz
(@MuzzledRepublic) reported
@JagexSupport Hi, I would like to start playing again on an old account MuzzPP. I was able to login last night (with authenticator) and pay for membership. Email is no longer active though - and it seems my email change request locked my account.
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crèche
(@OluwafemiGbade1) reported
@DiddlyPickles @JagexSupport No positive response will come from their support I can bet I got mine fixed by #allenfixx on instagram when I had this issue you should send him a message request right away
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Nick Fiaschetti
(@The_Fiesch) reported
@chosyman Plz tell me you don’t have your RuneScape login info written anywhere at home
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Tim Beaton
(@Timbea12) reported
@MSFSofficial What do you giys mean how to fix? Its a online game. It could have been anything from DDOS to servers being down. As someone who has been playing runescape for years, if its a online game it will go down.
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matthewfalzon94@gmail.com
(@thebigdeal94) reported
@JagexSupport So I get contqcted by scammers thinking I'm falling for their account solving - stealing bullshit but absolutely no Jagex staff wants to solve my google <<<sign in with google version>>> locked account problem.
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casey swartz
(@WuTangClanLP) reported
@ChrisJGoodin Always got in trouble for doing my homework in class and not paying attention… just wanted to go home and play RuneScape till bedtime lmao
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Z_War_Time
(@Z_War_Time) reported
Unban my account! I didn’t do anything wrong this was a fault in your customer service system! @JagexSupport @JagexTrident @JagexJerv
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Beer_Bxngs
(@BeerBxngs) reported
@OldSchoolRS Terrible idea, you are splitting up the players among 3 different brackets now... fix the bots, not the game modes...
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Grant 🏳️🌈
(@Brummy) reported
@peacockbinch some runescape child got far too high in the civil service
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Nicholas Newsom
(@NicholasNewsom) reported
@JagexSupport any news on the iOS client fix when I can play in wifi again? It freezes the entire client, doesn’t dc, I can still right click things, but the client doesn’t budge. Please help.
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Dale Wilson
(@DaleWil41227793) reported
@JagexSupport My account has been locked, I still have the 2fa on my phone and the correct login details, I am not receiving the email to unlock my account, tried submitting an account recovery request twice, twice without a reply. Is there en email address I can contact please?
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matthewfalzon94@gmail.com
(@thebigdeal94) reported
@JagexSupport As you know there's two possible accounts related to a google email - one by written email and password and other by a one-click/press sign in aka 'sign in with gmail'. Well, the latter or 'sign in with gmail' for me has been locked and when I try to unlock it only
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Nahuel
(@Nahu1226) reported
@JagexSupport Please, we need to start fixing the "Too many attempts" log in issue. It's getting out of hand. Every day now. The system needs a good update or a change because it's getting the point that a lot of people, including myself are struggling to log in..
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eraj raza
(@feinforlink) reported
@JagexSupport Thank you for your response, I am still getting a denial. I’ve updated my appeal to include the location where I worked and where I lived. I would like to point out that my login email has my first name in it and I could provide my ID card and proof of prior employer.
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oi geezer
(@s40862179) reported
@JagexSupport and please don't blame my computer/internet provider for the link not working. Computer is new yesterday, internet is perfectly fine.
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Caterm
(@greenhero190) reported
@JagexSupport can anyone help to recover my account the forgot password emails are not working
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Albert
(@AlbertGz95) reported
@JagexSupport yo guys, my friend got locked acc long time ago, but him phone was broken and miss correo to, but he got pass and all, he will prove is him acc, he has 3b can u guys helm him? He cant open correo btw
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Kenny
(@Kenny94447942) reported
@OldSchoolRS @JagexTyran ******* dogshit game, entangle weak asf like you ******* mods are weak to fix it