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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (80%)
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Online Play (10%)
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Glitches (5%)
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Game Crash (5%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Sign in | |
 Gaspé |
Sign in | |
| Regina |
Online Play | |
| Melbourne |
Sign in | |
| Langley |
Sign in | |
 Kitzingen |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Damo
(@Slumptality) reported
@JagexSupport I am consistently getting a "malformed login packet" error whenever i attempt to join a game of cabbage facepunch, any help would be appreciated.
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CuteKitty/Kirsty
(@Cute_Kitty92) reported
@RuneScape @primegaming What about the texture issues? Why are you leave people affected in the dark about this? You did the same thing during the lockout
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J4mG
(@Odencey) reported
@JagexSupport How come you keep false banning people? There is no real customer service, other than automated messages! It's a good thing you unbanned Gergeosrs and EVScape, but what about us non-streamers without a voice? It's infuriating! Please look into my account: HSP
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Violent Resolution
(@OSRS_VR) reported
@KlanVr @OldSchoolRS @JagexAsh With your fix being "use steam".. can you at least make it so on Steam, you can switch worlds from the main screen......
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beth
(@letsmakeevil) reported
@Dominos43197955 @JagexSupport I'm sorry to hear that, that absolutely sucks. I'm so afraid to login, or even attempt to at this point. I feel like if they had a way to be contacted such as phone, and not just email, we'd be able to have our accounts fixed.
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jigginjohnny
(@jigginjohnny1) reported
@JagexSupport It says access denied error 15. I've tried the link 25+ times at different times during the day. 😔
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JJ Smith
(@J_J_Smith_) reported
@JagexSupport I have now changed ISP so after 3 weeks the permanent Error 15's have disappeared - confirming my suspicion that my previous IP address was being blocked. Still no joy with logging into my runescape account though.
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Mod Daze
(@JagexDaze) reported
@KeeterTweeters @RuneScape Yup these are exactly some of the problems we were trying to solve :)
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beth
(@letsmakeevil) reported
@JagexSupport hi there wonder if you can help me out. Seems a lot of people have been affected by bans recently that they haven't a clue about, me included. I've tried to appeal my ban and can still login but I have no idea what's happened, other than being sent a typical copy/
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shawn heller
(@halfbakedrs) reported
@RuneScape dear jagex,idk why after all these years you guys cant still correct the concept,that when i have a halberd and click 1 sq away from mob,but my char still runs into md,you ever gonna fix? or just screw it broken mechanic we'll leave forever?
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Jesse Lee Williams
(@Jessestwocool) reported
@JagexSupport I have an account called Jakes Fable that is banned, but when I try to Appeal a Ban, it literally says that it is in fact not banned... can you somehow fix this for me?
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Jessica
(@RedVesi) reported
@Dominos43197955 @JagexSupport Oh had the same issue with my account today I tried contacting banned but no reply I was referred to cyber_unlocker34000 on Instagram and within 30 minutes I got my account recovered and secured he’s a genius he’s fast and reliable
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Gray Harris
(@Graysonclash_) reported
@JagexSupport My account was wrongly banned. How can I get in touch with a real human to speak about this issue?
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🌸👑 Dragy 👑🌸
(@Dragy) reported
@RuneScape @primegaming Please fix duelist cap with risen walk again, it still turns invisible whe holding certain weapons like seren godbow
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Alex
(@GuldPoseidon) reported
@RuneScape @primegaming Fix the textures already.
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beth
(@letsmakeevil) reported
@JagexSupport Great so again, nothing I've said has been listened to. Thanks for wasting 14 years of my life when I have done absolutely nothing wrong. Show me evidence I have broken your terms? I don't believe this ****.
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Fraggadazz
(@fraggadazz) reported
@JagexSupport My account was Hijacked and then banned back in September. I got access back to the account and it remained banned. All my appeals have been ignored and no one has properly looked into the issue. Please could I get some help!
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Mya Lauren Annabelle
(@dreamer123888) reported
@SamJAthers @JagexSupport Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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J4mG
(@Odencey) reported
@JagexSupport We don’t because I’m still here with a banned account, while streamers get theirs reversed. I have already appealed my account, but I got the automated message. You are avoiding the false ban issue. Your bot detection has serious faults, which gets innocent players like me banned
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J-C Lachance
(@Y0ruTenshi) reported
@JagexSupport I'm having some serious account issues concerning receiving the automatic emails for verification. The system just wont send them to Zoho mail. I tried opening a ticket to solve it and now my account has been locked ;-;
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Mya Lauren Annabelle
(@dreamer123888) reported
@Baasje16 @JagexSupport Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Julian jose
(@Julianj84716715) reported
@Baasje16 @JagexSupport It was the same kind of issues I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @dark_hack7238
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NetTheory
(@net_theory) reported
@JagexSupport Hi, i am now having trouble logging into my OSRS account after linking my account with steam to try RS3. Can you help at all?
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Hot Mocha
(@QuiteHotMocha) reported
Is anyone else having issues logging in to @OldSchoolRS It keeps giving me errors connecting and it took me like 10 minutes to log in, tried to hop worlds and it's not letting me log in.
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Ava🜏
(@Avagardra) reported
The problem with runescape players is that they are really into crypto
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Dyose
(@Dyoseh) reported
@JagexSupport is there anyway to change login email or will it be a thing in the future? Currently useing old email
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Sunset Sissy
(@IllusionFunni) reported
@JagexSupport We meet again jagex, this time with an issue I seem to commonly have. I forgot my password again, but I do not fall for the account locking. Instead I try to reset my password. But for though website see me as unfit, and bestowed me error code 15.
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Ben
(@benjamindmclean) reported
@JagexHelpFrost @JagexSupport With providing my IP address, transaction IDs etc. I have successfully been sent a password reset link for my account. The PROBLEM REMAINS that I cannot login due to not having authenticator. I have requested another link but like the others, I'm guessing it won't work :(
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Dyose
(@Dyoseh) reported
@RuneScape is there a way to change login email
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JagexHelpStevie
(@JagexHelpStevie) reported
@nozq12 @JagexSupport No problem :) I’ll mention when I get the chance to flag it since we’re all in different timezones.