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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (78%)
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Online Play (11%)
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Glitches (5%)
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Game Crash (5%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Sign in | |
 Gaspé |
Sign in | |
| Regina |
Online Play | |
| Melbourne |
Sign in | |
| Langley |
Sign in | |
 Kitzingen |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Lynn Macher
(@Lynn_Macher) reported
@JagexSupport @RuneScape Still says that there is an error loading my profile and I still haven't gotten a response back to the ticket I submitted .. What do I do?
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Pollofrito
(@AaronSanz5) reported
@OldSchoolRS Could u fix the problem with the website i can't buy premium.
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GravyWow
(@GravyWow) reported
@JagexSupport Hello my account has been "deleted" since the game crash, I tried looking through the support page on the website however it is not even an option, or an endless loop of contact support but there is no one to contact. Help?
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Coopdog
(@cooperwolf1) reported
@JagexSupport Hey, it still says that there is an error loading my profile and I still haven't gotten a response back to the ticket I submitted
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Carlituzlituz
(@oranisthenew) reported
@jjordnxp @AndrewO55742503 @RuneScape my 17 year old account that i recovered this january is fine. the account i started from scratch in november is locked out. i think it was something with the log-in system. most of my friends that are locked out also used google or facebook login
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ѕαмαηтнα 🌿
(@iSamiiee) reported
@JagexSupport please just give me some reassurance that my 15 year maxed account isn't lost, getting the error about loading my profile when logging in, RuneMetrics says "that player can't be found" when I search my RSN. Idm not playing, I just don't wanna lose my account. 🥺😢😭
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odisho
(@odisho1996) reported
@RuneScape What about the log in issue error loading your profile ?
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Pollofrito
(@AaronSanz5) reported
@OldSchoolRS i'd like to buy premium please fix the website
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Trusty Rusty
(@whosfeelinrandy) reported
@JagexSupport Hi, I still cannot login into my account deekins request 3160894
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Loli Lylac
(@AmaranthLy) reported
@RuneScape Thank you for your hard work! I'm kinda in'trested in what technically happened, though. It seems so similar to tech issues that happened to us recen'ly. Especially the timing. ...will worry about diff'rences in my account once it's possible t' reach that point.
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Stak3n
(@Stak3n1) reported
@JagexSupport still no reply about my report ticket about not being able to login after 6 hours
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Stak3n
(@Stak3n1) reported
@RuneScape 6 hours still no reply from support about not being able to login :(
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Camping
(@Kid_Camping) reported
@JagexSupport Says "Error loading profile information" and link doesnt work says I'm blocked for security rules
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시계 | 그리고 우리가 세상에 있어서
(@stoppedclock321) reported
@Kyuobserver did you get hit with the runescape login bugs and issues
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Milangas
(@Im_Ambro) reported
@NightmareRH @JagexSupport Some profiles, aka accounts, have been reset to lvl 3, other rolled back to pre-double exp, and others are corrupted just like that. I'd start to worry bout them having a backup of some sort Chris... Or start being vocal about it because they're ignoring the issue.
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Jeffery Sons
(@SonsJeffery) reported
@JagexHelpL0ne @JagexSupport There's no typo. I cant get into my hotmail email to recover my account. I cant login my account because I put an auth on it. I have the email and passwords. The email is so old that its inaccessible. I've been calling Microsoft and yahoo to try to recover the email
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Tom Haines
(@TomH1026) reported
@JagexSupport Issue with creating new account. Says "Access Denied Error 15" "This request was blocked by the security rules"
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Mod Sarnie
(@JagexSarnie) reported
@PrayInquis @OldSchoolRS @JagexAsh This should be available now, let me know if this is still an issue.
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Wesley Hobson
(@wthp68) reported
@Sloan_Hull @RuneScape Yeah, my report ticket got through after about an hour or trying. I'm still waiting for them to fix the situation though...
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Miguel
(@Miggs_C) reported
@OldSchoolRS Bro what ISNT broken?
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Paul
(@Paul69376907) reported
@JagexHelpFrost @JagexSupport Error loading your profile. Please contact customer support.
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Fábio Lino
(@fdglino) reported
@RuneScape Maybe you should stick to a problem at a time. We already have seen what you do with your interventions. Have you replied to everybody yet?
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Sang
(@SangRS3) reported
@CantMe98 @RuneScape that's good I guess part of me still doesn't have faith that they will fix this properly but I really want to believe that
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Ajith Nair
(@hulk_nair) reported
@RuneScape How about letting us know whether the problem has been identified? What the problem is? Transparency in times like this really makes a lot of difference, would definitely ease alot of our minds
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Sang
(@SangRS3) reported
@CantMe98 @RuneScape that's good I guess part of me still doesn't have faith that they will fix this properly but I really want to believe that they will
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Invicta Mar
(@CantMe98) reported
@SangRS3 @RuneScape Let me see if I can get you a link, given Reddit is flooded with comments regarding the issue at hand.
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Poojam
(@Poojam_Official) reported
@JagexHelpL0ne @JagexSupport I really appreciate the reply, but the reason I'm contacting you here is because I've *already* reported the issue. Not to mention the button on the page you linked now takes me to an Error 36 page. What do I need to do?
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Jeffery Sons
(@SonsJeffery) reported
@JagexHelpL0ne @JagexSupport also when I hit the link you shared it gives me an error. says something about ipv4 and ipv6
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Carlituzlituz
(@oranisthenew) reported
@RS_Rynee @RuneScape oh really? remember when everyone got 15k oddments? compare the prices of portables since then. They dropped to an average 70k ea to being 30-35k Everyone that got 15k oddments got to buy 75 portable skilling packs, thats 225 portables. everyone insta sold them and prices crash.
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Chris Hood aka Hood
(@guy_kick) reported
@RuneScape I’m sure the community would like to know why this is happening. It would go along way with requests for information. Such as, you had a server crash and you are restoring or someone maliciously did this. Just a quick vague explanation not exact details.