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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (81%)
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Online Play (9%)
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Game Crash (6%)
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Glitches (3%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Holmfirth |
Sign in | |
 Hoogwoud |
Sign in | |
 New Prague |
Sign in | |
| Gulfport |
Game Crash | |
| Van Alstyne |
Sign in | |
| Denver |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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ArchangelSariel
(@Zurakiel) reported
@JagexSupport still cant access the report page or sign in
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Invicta Mar
(@CantMe98) reported
@lostxdan @RuneScape 1. To make them aware that your account is affected. 2. To email you once your account has been fixed of this issue.
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Richie
(@Battlehawks4) reported
@JagexSupport I am trying to login to my account for the 1st time in awhile and it is telling me to contact support. Can I get some help? This is through the app. On the website I can login to my account no problem.
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𝓛𝓾𝓴𝓮𝓑𝓑𝓐
(@LukeBBA) reported
@Baciandrio @Maati17 @RuneScape You understand runescape has a 99.9% uptime right? you understand that most games shut down for hour(s) just to do update right? Name 1 game that caters to tens to hundreds of thousands that been around for 20 years that hasn't seen a problem.
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christian
(@_ChristianLowe) reported
@MoistCr1TiKaL @OrdinaryGamers JaGeX has stolen my RuneScape account and no matter how much info I give them, I fail the recovery process. Their customer support is ******* god awful and I'm telling y'all so some sort of light will be shed on this issue, because it isn't just me
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𝓛𝓾𝓴𝓮𝓑𝓑𝓐
(@LukeBBA) reported
@Baciandrio @Maati17 @RuneScape and yet companies with a lot more money than Jagex still has these type of issues. sorry things dont go your way but time to wake up to reality. things dont always go your way
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mawkish cloying, sacchrine
(@worldmeter1) reported
I can’t remember why but I had a problem with the way RuneScape implemented billows. Its still here with me now, in a way
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XZYZ0R
(@XZYZ0R) reported
@TimVdLee @JagexSupport How did that happened? I'm already using it for like 2 years and I've got no issues with it so far.
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AlphA WolF
(@DennisAlphaWolf) reported
@JagexSupport Yea I've been redirected there a few times I understand whatever happened isn't an easy fix I was just hoping to get on the game and play today
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James Mcgarvey
(@JamesMc80533603) reported
@iSamiiee @Omy_aching_back @RuneScape So if someone pays for a service and doesn't receive the amount of service they paid for thats ok? STFU
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James Mcgarvey
(@JamesMc80533603) reported
@iSamiiee @Omy_aching_back @RuneScape Actually the community backlash motivates jagex to fix this faster. If we sat here and said nothing, I guarantee it would take longer to fix.
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Just Fifi
(@ItsJustFifi) reported
@RuneScape You can spot the future Karens/Chads in this post. None of them understand what it takes to work an enterprise level issue. If working in IT has taught me anything, have some patience, it will get fixed once a solution has been found.
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7 Burps
(@Omy_aching_back) reported
@iSamiiee @JamesMc80533603 @RuneScape If any person pay a premium subscription for a product and cannot get the product. Their server issue is not my problem. I pay for something. That is a binding contract in exchange. If they aren't or cannot hold up their end, THEY ARE IN DEFAULT OF THE CONTRACT.
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nobody
(@superlucci) reported
@JagexSupport Hello Jagex, this is me once again reaching out to you to let you know I havent got a response to my issue yet. I cannot login due to a hacker who bought memberships, and you think I owe an unpaid balance when I do not. This isnt a server issue. Already sent request
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Kyle
(@Kyle10877863) reported
@JagexSupport my account was hacked wednesday and locked i than summited the info to unlock the account and it was successful thursday i go to login im locked again somehow the hacker must have gained access again and i submited the same account recovery info and was denied?
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7 Burps
(@Omy_aching_back) reported
@iSamiiee @JamesMc80533603 @RuneScape Is it important to you whether I make money streaming or just play for fun. A contract is paid for And services are not rendered. Their server issue is not my problem. My contract with them for services IS my problem.
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Joshua Casey #StopSIESA #WearAMask
(@AutisticJoshua) reported
@_LadyLolita_ @LexaMayWolfe yeah, I was updating all my 2fa settings recently (switching apps) and when doing runescape I noticed that not only can you login with steam now. But you can also purchase membership with steam.
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JagexHelpElf💙
(@JagexHelpElf) reported
@eddie_fxt @JagexSupport from your usual location, usual computer and without using a VPN or proxy. If you have moved home, and/or changed your Internet Service Provider since creating your account, please also include details of those changes in the box at the bottom of the form. 2/2
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7 Burps
(@Omy_aching_back) reported
@RuneScape Will our accounts be available? I've spent a lot of time on this game to lose everything. This has happened to me on other platforms---unrecoverable error -- gee sorry, you lost it all. It's was why I went to RS, I promise it'll be why I leave them.
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Ben Shapiro
(@BShappy) reported
@RuneScape I am curious as to a detailed explanation of what exactly happened? I am not an IT person so server down doesn't tell me alot?
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Usman Rehmani
(@URehmani98) reported
@JagexSupport I made a new RS account named Frozen914 under the same email as my old OSRS acc, FirstAssault. However I can no longer log into my old OSRS account on the client, but I can log in the website when I login with Google. Please give me some advice how to save my acc.
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Juan Mariño
(@JuanMar55758073) reported
@JagexSupport hello, i have a question, i want to change my registered comminication email, i have acces to my rs account, i can play with no problems , but i dont have acces to the registered email anymore, how i can register other email?
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7 Burps
(@Omy_aching_back) reported
@RuneScape What is that support destination? Will It be on Twitter or our notifications for accounts that can't login?
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AdianTheTurtle
(@Alienated_Adian) reported
@JagexHelpFrost @JagexSupport I have tried that again and have given all the possible information I could and am still being denied. At this point I’m just going to have to start reporting the payments since I can’t even use the service
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7 Burps
(@Omy_aching_back) reported
@iSamiiee @JamesMc80533603 @RuneScape Service is service. I paid for an account. I'm not getting what I paid for and Twitter is the only way I can get anybody's attention. As a matter of fact, every time you troll-reply, RS gets tagged again. You're helping me out. I appreciate that.... Keep up the good work.
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Alex_lucas
(@Alex_lucase) reported
@Idontactuallye2 @JagexSupport Wtf!! this can be so annoying this was the type of issue i was having i thought I had lost my account when I got banned for 3 months and every attempt to have it restored failed until @cyber_hub_rescue on instagram who helped me recover my account his good he should help you too
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Kris Wharton
(@KrisRyanWharton) reported
@JagexSupport I've been through that whole process, twice, it gets me nowhere. I simply cannot submit a support ticket. I did get an email from Jagex, I guess that means they are aware of the issue. I hope my account will still be looked at as if I were able to submit the ticket.
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✨
(@bestlifequo) reported
@JagexSupport I can’t access my RuneScape accounts. It says Error Loading Profile, it’s been saying this for 2 days
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Trevor Patrick
(@TrevorUncharted) reported
@JagexSupport Seems like you are making excuses for ****** customer service. This twitter has no link to my account at all, so you have no way to have checked. Which means you are full of crap. Dummy up and do a better job!
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Sam
(@BurninLog) reported
@OS_Anthony_ Whatever you do dont login to runescape!! have a good hangover <3