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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (24%)
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Matchmaking (6%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in | |
 New Plymouth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Don
(@Tha_Row) reported
@Etisalat_Care Hey guys, can you please check Etisalat's routing to RuneScape servers from the company Jagex? For the past 2 months they have been lagging and disconnecting and the company told me it's likely due to Etisalat's routing. If you can check for issues, please tell me
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Oscar rönnbäck
(@ORonnback) reported
@JagexSupport Hello. I was affected with the problem you had. Now i can't login. Says wrong password but it's not. Csn you help me with this?
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Jose fernadez
(@Josefer33148670) reported
@JagexSupport There needs to be a solution to this issue, accounts shouldn’t just get permed banned at one, there should be strikes. Or at least a trial of some sort when things happen like this where the account holder did not commit this crime
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Craig Hobbs
(@CraigHobbs19) reported
@JagexAsh That’s the problem Ash @JagexSupport hasn't even replied to try and sort the problem out. It’s like they hand out a ban and then that’s it over and done with you don’t get a say in the matter.
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Patrick Piszczek
(@PiszczekP94) reported
@JagexSupport I have a weird issue on my RS3 account I can reset my password change it and still can‘t login any help would be nice
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DevinD0g
(@DevinD0g) reported
@JagexSupport Just for the record, I used my Password manager to store the first password reset, and when I couldn't login, I reset it for a second time, I manually typed a new password, and still had the same issue.
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TreeckoRS
(@Ferg_42) reported
@JagexSupport can you look into an account i haven't touched in years, the name of it is called Yoshi Kelt, i tried all login credentials i could think of dating back to that time, and i keep getting invalid credentials. im currently locked out of it.
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Conrad Jan Romaniuk
(@Running_lime) reported
@JagexSupport I would like to apologize for how I reacted before, I took a break to come back to my senses and roots and realized it all through a jog of memory, if you would forgive me, the issue at hand now is that since I broke my phone the authenicator app was on it.
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Patrick Piszczek
(@PiszczekP94) reported
@RuneScape @RuneScape I m havin a weird issue I can‘t login on my account it let me reset password and everything but I can‘t get into the game could I get any help ?
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Matthew Petersen
(@theMatherson) reported
@JagexSupport Can I email you guys directly? I can't access my account and it can't be solved through Twitter. I forgot the login name to the account but the solution on RuneScape Support didn't work. I want to give more details, but Twitter character limit. Please help!
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DevinD0g
(@DevinD0g) reported
@JagexSupport Hey Guys (IGN: SeaGrave) - I have reset my password twice. After resetting it both times, I receive the confirmation email, but I still cannot login to the account, with the message that the password is incorrect. Is this issue related to the email about data gaps?
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Wolves Pride
(@RsSupportSuck) reported
@OppAssTre @JagexSupport Dude shits been super fun been playing everyday so much things todo and with new content that isn’t broken for months on end like the new fishing boss is kinda dope
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Dylan Woods-Pope
(@DylanWoodsPope1) reported
@JagexSupport This didnt resolve my email issue, Could you disable my authenticator on your side so I can set it up again, on my side my authenticator is 100% broken and isnt giving me the right code but when I go to disable my authenticator I receive no emails.
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Meda
(@Onyx_Meda) reported
Jagex giving exclusive cosmetics to players with login issues is kinda lame. Then again, if the cosmetics were voluntarily obtainable through through an event or something, I'd end up avoiding them because Runescape is better when you avoid FOMO. Dailies, events, etc. are lame.
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Sarah
(@Sarah_and_Inca) reported
@JagexSupport I'm having trouble linking my acc and my email. My old email isn't recognised by the website as ever being linked to an account, and I've got a website account with my current/new email but won't let me attach/link my current username to it? Can login to OSRS fine
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Kenny
(@Kenny94447942) reported
@OldSchoolRS shut ******** up **** game, fix servers laggy asf deing at 6 jads, they all need to fire you mods for thrash work!
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Matthew Sayers
(@Ghully99) reported
@OldSchoolRS spent many hours doing karamja clean up with no gout tuber how broken is this?
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Mike Moreau
(@MikeMor49660604) reported
@LazyeyeOSRS @hshogan_writer @RuneScape I just use the exact same login information for both I dunno why they locked me out of osrs as well after 2 days or so lol
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veracsbunny
(@veracsbunny) reported
@RuneScape where can I put a request for Unable to Login problem? My account still can’t be accessed and I haven’t submitted a form.
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zuviel
(@zuvielrs) reported
@JagexSupport it appears that my account is still being effected by the login issues? Any way to check that for sure?
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Shawn Crigger
(@shawncrigger) reported
@csaba_kissi If it wasn't for Pascal and Runescape I never would have found my way into web development, I taught myself at night while I was an HVAC service tech during the day
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Chris Bishop 07
(@ChrisBishop071) reported
@JagexSupport having trouble logging in. Goes straight to account locked then when I try unlock it its says to many attempts made despite making 1 attempt. Also on the password rest I just get a page saying access denied when following the link.
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Fuzz_Puppet
(@JoelMcadie) reported
@RuneScape crashes while fighting fix when?
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rene
(@renepwnzyou) reported
@JagexSupport like when can i get my account back so i can start playing agian like this restoration thing is taking so long ive changed password 1000 times now and still same login issues
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JoseISwag
(@Draex_eleuce) reported
@JagexSupport Hi, thanks for banning my account for no reason and for not giving me more than predetermined messages, excellent jagex service
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Andrew
(@Andrew22942032) reported
@OldSchoolRS Now if a player gets on the boat a 1 minute countdown starts before game starts. No problem in popular worlds as many players are in the boat, but when soloing/small teams you always have to wait 1 minute between games. Could this be looked into? Water source outside too please!
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Crab_RS
(@Crab_RS) reported
@JagexAsh @RuneScape Hi today i am having trouble logging in to my Runescape my old main acc for almost i wanted to check if i was eligible for the 15 year cape but it wouldn't log me in.. said it may be protecting my acc any help would be great. Thanks Crab
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Joshua Burling
(@JoshuaBurling1) reported
@JagexSupport This is a mobile account. I've tried logging in on multiple phones the same error 15 code happens. I even pressed the contact us button in the link you posted and the error 15 page still pops up
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Mr Febreze
(@MrFebreze1) reported
@OldSchoolRS any plans for this economic depression we are in on osrs? prices are low, everything sbeing botted or gold farmed way to hard. any plans for future to fix this problem? prices r at there all time low as of the beginning of this year and lil before this year. any plans for fix?
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JagexHelpElf💙
(@JagexHelpElf) reported
@ImJustV_ @JagexSupport address and/or Internet Service Provider since creating your account. Jagex do not accept screenshots as evidence of account ownership as these can easily be stolen during a hijacking. Please also check your email permissions, as hijackers often change them 3/3