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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (86%)
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Online Play (11%)
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Game Crash (4%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Carrollton |
Sign in | |
| Newton Falls |
Sign in | |
 Oshawa |
Sign in | |
| McAllen |
Sign in | |
| Richmond |
Sign in | |
 Cape Town |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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👑 Ramon 👑 #BidenHarris2020 👑
(@Raaamonnn___) reported
@JagexSupport It was no biggie. All I had to do was reset my WiFi. Problem solved. Thanks though Merry Christmas. 🙏🎄🎁🎁
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Max McCollin
(@MaxMcCollin) reported
@JagexSupport I know my login,I am having issues with my RS account and linking Amazon account. It's saying it's already linked but nothing is linked to Amazon or RS account. My Prime Loot says it's been claimed but I haven't recieved anything.I've been trying to contact Jagex for over a week.
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Extra Backup
(@ExtraBackup11) reported
@JagexSupport good evening, I am having trouble having the deactivation request for authenticator sent to me email. It is not sending whatsoever. Can you please DM me to get the issue fixed,I know my password, the authenticator is not allowing me to make any changes to my account
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Biol
(@BiolNay7) reported
Fix your game, can't even log in @OldSchoolRS
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zKusuriuri
(@KusuriuriZ) reported
@JagexSupport I've restarted runescape a feww days ago and when I tried to log into my account this morning it said my account was banned. I've been using another client (RuneLite) since the official one from your website won't install on my PC. Can taht be the problem ?
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Mishael
(@MishaelVeliu) reported
@JagexSupport Thanks for the reply, the issue got fixed, after 10hours got in again.
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Pro_web
(@Proweb43834040) reported
@JagexSupport can't login through osrs and rs3 mobile app on different accounts... But i can login through my pc..
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hamodi qassem
(@hamelame96) reported
@OldSchoolRS you gotta make a EU LMS world ....everytime i try to play LMS i its like 100 ping + ...were not all from UK or US...so u can try to atleast thing about others to start with ....this issue has been for too long...
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Ino
(@InoBoyMade) reported
@JagexSupport Hello I was trying to access my old account. Now for some reason I have two accounts under the same new email. Still cant log in to my old account over level 50. When I login it sends me to a new account level 1.
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Zane Camp
(@shimguya) reported
@JagexSupport i accidentally linked the wrong account to steam, i unlinked it and tried to connect the correct account, but its not working, can i get some help??
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Zach
(@Zach20096028) reported
@JagexSupport I know the info I just cant log in when it redirects me to ur website when I login on mobile
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GOTSpectrum
(@GOTSpectrumTV) reported
So it is looking like @RuneScape isn't wanting to work today, getting unexpected errors when trying to log in. so I will try to stream later.
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Ragsopth
(@Sam38629864) reported
@JagexSupport Nothing relevent in the mobile FAQS so tried posting on forums for some help but no reply. Can someone just help me fix it? If not will have to cancel membership and stop playing which would be really rubbish 😭
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ImDaddyDom
(@DaddyDomOSRS) reported
@OldSchoolRS Your servers are **** FIX THEM
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odisho
(@odisho1996) reported
@JagexPoerkie @JagexPoerkie hi i have problems to log in to my acc main i keep getting name password reset denied i even cant log in to runescape 3 page but i can see my name into hiscore something wrong going on plz help me if you see this it happen on 24 dec christmas eve :( ?
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David Thom
(@DavidTThom) reported
@JagexSupport Hello! Currently unable to login to my account since I cant remember the password (first time logging in, in years). I sent in a recovery request, wondering if some1 can look into it so I can get back in game sooner! Thanks so much and happy holidays
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CuteKitty/Kirsty
(@Cute_Kitty92) reported
I wanted to do some bosses one Runescape this evening but my Internet decided to randomly play up and disconnect me and that would be annoying when I wanted to kill some bosses
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C4 Life
(@C4_Life_Gaming) reported
@JagexSupport are there any known issues with the keepsake system? I put augmented ice dyed malevolent in them, went to wear them as an override and it said that i no longer owned them? i used 4 keepsake keys on them to make sure... What can be done?
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Kevin Sadof
(@HY_C4H8CI2S) reported
@JagexSupport Hi Jagex. I tried flushing my router and the Ipv4/Ipv6/dns. But my issue has not been resolved. I can use the worldhopper on other wifi's including mobile hotspots. But for some reason it won't work on this one. My sound came back with the flush too (audio is back)
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Sean Reavis
(@Blondie2112b) reported
@JagexHelpElf @JagexSupport I was able to refund, and subscribe directly through the Runescape website to avoid this issue in the future. Thank you for your help.
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odisho
(@odisho1996) reported
@JagexRyan @JagexShogun @JagexRyan hi i have problems to log in to my acc main i keep getting name password reset denied i even cant log in to runescape 3 page but i can see my name into hiscore something wrong going on plz help me if you see this it happen on 24 dec christmas eve :( ?
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jokerco
(@jokerco6) reported
@JagexHelpElf @JagexSupport So I’m just supposed to restart the game? I’ve never botted a day in my life this is the most absurd customer service I’ve ever encountered.
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ayymii
(@AmiiGracee) reported
@JagexSupport How do i find out what an email is as I've used sign in by user name for so long I've lost the associated email, pls help haha
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chari
(@richard_trc) reported
@JagexSupport keeps on saying too many login attempts, but I can login using a VPN tho
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Bryce Black
(@BryceBl88984810) reported
@JagexSupport please fix my new account I get I was playing alot but I dont work till monday if you check my acc I wasent botting I was even playing with clan members and chatting. Please stop making mistakes involving me in this crap. All I do is play the game. Is that bad?
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Bessie 👽🌹
(@chill_vibess420) reported
@JagexSupport Hi, looks like i still dont have my membership active yet when i purchased members yesterday. Never had this problem before. And yes i have an email saying i paid.
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Mishael
(@MishaelVeliu) reported
@JagexSupport So I left my pc on sleep for like 2 hours and when I came back I couldnt login my osrs account, I changed my password and new to me cant login to the osrs website, reset my Router, flushed dns, cant log in, it says too many login attempts, how can you fix this?
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AhmadAnsoori
(@KosMos12345123) reported
@JagexSupport Hi there. Some players have found my login email and keep spam logging it. I have changed my password and enabled auth. I was wondering if there was anyway of changing my username so it doesn't keep getting spammed.
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Callum
(@sozincognito) reported
@JagexSupport I tried to login to my main account after having not played since Jun/Au, I logged in to find my authenticator and RSN had been changed and I was perma-banned for a real world trading major on the 2nd of December even though I haven't touched the game since Jun/Aug
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Gianmarco Fonseca
(@SicknezOSRS) reported
@JagexHelpFrost @JagexSupport I can log in at Mobile but pvming on it is not very handy and steam is only for rs3 as far as I'm aware off and Im having the issue in osrs actually I tried just to check and yes it worked but I want to play osrs so.. I guess gotta wait it fix itself