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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (71%)
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Online Play (21%)
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Matchmaking (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood City |
Online Play | |
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
| Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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ferdinard
(@ferd_nard_) reported
@ConnorGeoghega9 @JagexSupport @JagexAsh My account got hacked few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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LOREN🧸🧸❤️
(@Loren6177) reported
@PackDup_TV @JagexSupport Clifftech1 on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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Bencasson
(@ben_carsson) reported
@TheRealE75 @JagexSupport I had similar issues but had it rectified by #kelvtoolz on instagram, you can try him, his the only viable option you got
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bek
(@sbk786551) reported
@Jokamutta @JagexSupport There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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xi
(@axciom3356) reported
@HEADHOG1004 @JagexSupport There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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Ahmed Saidani
(@ahmedsaidani2) reported
@OldSchoolRS @OldSchoolRS I do not have an account for outlook but I do have an Old School RuneScape account. The issue is Runecape staff want me to receive a code but I don’t have an account for outlook so I can’t play OSRS at all. Contact me please.
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HobbsBuck458
(@HobbsBuck458) reported
@johnher90677003 @JagexSupport No positive response will come from their support I can bet I got mine fixed by #allenfixx on instagram when I had this issue you should send him a message request right away
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kk
(@fdsrety440) reported
@OsrsCho @JagexSupport Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to robfixx on instagram he helped me when I had similar issue
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ni
(@imni8887771) reported
@Durbinat0r @JagexSupport Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to robfixx on instagram he helped me when I had similar issue
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Average modern white boi
(@FoxtrotValorant) reported
Logged into the OSRS website today, and tried to reset my password. After multiple attempts to do so, I was able to do it, but it said I was temporarily unable to use this service. How long until I am able to use services after the website tells me this? @JagexAsh @OldSchoolRS
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Bencasson
(@ben_carsson) reported
@_Pareid0lia_ @JagexSupport I had similar issues but had it rectified by #kelvtoolz on instagram, you can try him, his the only viable option you got
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LOREN🧸🧸❤️
(@Loren6177) reported
@WebbZerO @JagexSupport Clifftech1 on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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Pareidolia
(@_Pareid0lia_) reported
@JagexSupport I am getting an auth app code login when I try to sign in and I've never had an auth app before. I tried disabling it and the confirmation email never sends. Help please
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Jace
(@normanjace_) reported
@_Pareid0lia_ @JagexSupport I advice you explore the services of kelvtoolz on instagram regarding your issue because you won’t get any response from customer service
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Hidan
(@LordxxRush) reported
@JagexSupport Can I please just talk to someone? Idk why every other MMO out there has a ticket system in which a customer can talk to customer support or call them. But Jagex has to make it issue and link specific, and makes it unable to respond to appeals. This is just so *** backwards.
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AlecSweatpants
(@alecsweatpants) reported
I do not like Minecraft, yet I can cut trees and mine ore on RuneScape with no issue. Should I give it another chance?
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darker
(@musa_mallamawa) reported
@PackDup_TV @JagexSupport Hit up Allenfixx on instagram instead of wasting your time here support won’t help I’ve had this issue before he helped me out
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Jack
(@QuestPointz) reported
@BrixtonHelps Na you good bro. Just hoping @JagexSupport can fix it
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xi
(@axciom3356) reported
@Durbinat0r @JagexSupport There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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darker
(@musa_mallamawa) reported
@johnher90677003 @JagexSupport Send a message request to #allenfixx on Instagram he will help you out I’ve had this issue before and support couldn’t do ****
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Jeffrey
(@je_frey_44) reported
@_Pareid0lia_ @JagexSupport Write a complain to kelvtoolz on Instagram about your 2fa problem because my own sister also playing with me got that issue on her account and she can't access her account, it was that dude on Instagram that helped us to deactivate it, he can also reset it you want.
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soo
(@friedricch_) reported
@TheRealE75 @JagexSupport My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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LOREN🧸🧸❤️
(@Loren6177) reported
@ConnorGeoghega9 @JagexSupport @JagexAsh There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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Dakota Wayne Coslow
(@Dakotac2307) reported
@celenitytwitch @JagexSupport I'll advise you to drop a quick message to kelvin_limit on Instagram regarding this issue he can help you out with your account, cause jagex won't unmute you. I've been in your shoes before but I was able to get help from him.
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Luke Anderson
(@luke_esdeath) reported
@JagexSupport can you fix your store plzzz every time i try go to it am meet with just a white screen
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bek
(@sbk786551) reported
@ConnorGeoghega9 @JagexSupport @JagexAsh Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to clifftech1 on instagram he helped me when I had similar issue
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Renka OSRS
(@OsrsCho) reported
@JagexSupport I changed the account linked to amazon prime but the 7 day membership went to the previous account, is there any way to fix this? I really wanted to play on my Iron
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Ryan Lethbridge
(@kingman1991) reported
@JagexSupport hi runescape u have a bug in your game using runescape mobile basically I go into my bank merchant and it kicked me off the game completely and then I ha e to keep reloading it please fix
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kk
(@fdsrety440) reported
@tdflowers @JagexSupport Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to robfixx on instagram he helped me when I had similar issue
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Tymitch
(@tymitch8) reported
@JagexSupport hey there! i had a question for yall, iv scowered the support forums for a email and i couldnt find one, i use a VPN and i think it may be the problem but my account keeps getting flagged as "stolen" and im trying to understand why, could you help me out?