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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Dawson Hawk Hay
(@DawsonHawkHay) reported
@OldSchoolRS When are you gunna fix my rs3 acount boys im almost a month in since March 4th and no word yet horrible customer service not impressed at all.
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James Lee Fentress
(@James_Fentress1) reported
@JohanCaroJ @RuneScape @Jagex I don’t believe it was to waste time. I was in the beta and it truly was to see what is missing. The main issues are being discussed in discord that we had to join. Mod Hooli and a lot of others are in the discord discussing the problems and working to fix them.
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Rebecca W.
(@MoonKitty013) reported
@JagexSupport 1/2 Your previous responses were not great so let's try this again. It has been almost a month since the login lockout issue started. I still have not been able to play. Before you tell me to check for updates, I have. I already made tickets too. No replies to that.
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Anh Nguyen
(@Gamerrules5013) reported
@RuneScape, I still haven't received an invitation to the login Lockout restoration emails since the last received email on March 11th, 2021. May I ask when will it be the last wave of emails send out for this issue? Username: BurnBright21
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Anh Nguyen
(@Gamerrules5013) reported
@RuneScape, @JagexSupport, I still haven't received an invitation to the login Lockout restoration emails since the last received email on March 11th, 2021. May I ask when will it be the last wave of emails send out for this issue? Username: BurnBright21
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Aaron Becks
(@Aaron_Becks) reported
@OldSchoolRS They should hurt to step on, but I think the problem is that they take something like 10 fish every single tick you are on them. If there was a slight delay after getting hit the first time to when you can get hit again, so that it’s less unforgiving, I would be happier.
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Daniel
(@Danie3378) reported
@JagexSupport As I previous replied, I cannot submit a ticket because that brings me a man error 15 to fix error 15
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Ripper
(@Ripper77657139) reported
@JagexSupport the issue continues because someone is trying to hammer access to my account. The Steam / Mobile clients are dogshit and lack features that help make the game accessible to me
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Lithe
(@LitheOnYT) reported
@JagexSupport i have had my account locked due to account lockout issues, but today I am able to login to the website and OSRS! My bond had lapsed through the lockout and all my bonds are on RS3 which I am still locked out of. And is it safe for me to play OSRS now?
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jagexhelpplz:)
(@jagexhelpplz1) reported
@JagexSupport hi i have had my request granted and changed the password but it is still asking for the authenticator which is lost due to my phone breaking ? if you look at previous replies it was never a password issue and i outlined that ?
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Dakota
(@dktarvas) reported
@JagexSupport HI, I recently tried to play Runescape Mobile and I can login and such but then the game crashes about a minute later, doesn't seem to resolve itself after reloading the app again.
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Johan Caro J
(@JohanCaroJ) reported
@RuneScape I get the impression that the beta is to burn time, I want to know how long this problem continues and more importantly, how are they going to redeem the lost time, why is there a lot of experience and a lot of money to date? !! @RuneScape @Jagex
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nora
(@noraalovesanime) reported
@OldSchoolRS it's very fun (: i like playing with my friends only frustrating part is that I continue fishing even after the thing is gone. oh and also the lag on the world's but im sure that will get better. it is v enjoyable c:
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xJames
(@xJ4MEZ) reported
@JagexSupport Well I still can’t login, so am I still on your radar as not being able to get in?
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Renan Rozzetto
(@RRozzetto) reported
@JagexSupport in view of the major connection problems in the runescape accounts, which will make 1 month that many people are unable to play runescape in their accounts, the affected players will receive something in return, loyalty points,1 month membership,or there is nothing?
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Green Man511
(@GreenMan511RS) reported
Ello @RuneScape Just a quick question. On RS Mobile, the private chat feature does not seem to work I have gotten confirmation that the messages get sent, but they don't show, is this because i have toggled on split chat? Or is it something else? Is it a known issue?
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Green Man511
(@GreenMan511RS) reported
Ello @RuneScape Just a quick question. On RS Mobile, the private chat feature does not seem to work, I have gotten confirmation that the messages get sent, but they don't show, is this because i have toggled on split chat? Or is it something else? And Is it a known issue?
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Daniel
(@Danie3378) reported
@JagexSupport Trying once/ twice every couple of hours, all 4 times error 15
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odisho
(@odisho1996) reported
@RuneScape @runescape have some question what if us eho could not join the beta test and could not be able play or look would we still login back if the game login issue is done ?
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i8 2 l8
(@i8_2_l8) reported
i wish the flames at tempoross would cause knockback or have a delay between burns. the only gripe i have with the boss is if you lag when the fire strikes or even missclick on to one for just a short time suddenly ive lost 20 harpoon fish and my tools. @OldSchoolRS @JagexAsh
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Dawson Hawk Hay
(@DawsonHawkHay) reported
@RuneScape When you gunna fix my rs3 acount bean locked out since March 4th and no customer service at all not impressed gunna lose a customer of 20 years here soon.
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Andrew Olsen
(@AndrewO55742503) reported
@RuneScape So, when do those who never received an invite to the beta get an update? I haven't received any communication since your initial email on the issue. An update would be nice without having to take to social media, you have all of our emails on file, email chain with updates plz?
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Cody Golisch
(@CodyGolisch) reported
@JagexSupport FIX THIS I WAS NOT BOTTING AND YET IM BANNED FOR ONE DAY?! IF MY ACCOUNT WAS CONPROMOZED BECAUZE YOH DUMBFUCKS CABR SECURE YOHE PLATFORM ILL HE CANCELING MY MEMBERSHIP
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Fart Shartly
(@FartShartly) reported
@Jar_of_Swamp @JagexKieren @OldSchoolRS Uh, I've played since spring of '04 when RS2 launched, but go on, keep projecting your unhappiness onto others. I think that the state of the game is good right now, it's people like you who are the problem. Go play another MMO if you can't find anything you enjoy.
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YorkshireBeanie
(@YorkshireBeanie) reported
@GaylexTechxx @JagexSupport Why? When its a jagex issue and not a problem I've caused.
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Dawson Hawk Hay
(@DawsonHawkHay) reported
@RuneScape When you gunna fix my rs3 acount bean locked out since March 4th and no customer service at all not impressed gunna lose a customer of 20 years here soon.
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Dominic Uwuidia
(@Okaska12) reported
@Omar_Ramo_ @JagexSupport Kindly DM Drain_hacker his legit, my account that was hacked got to open in 20min so I guess their service is the best
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Daniel
(@Danie3378) reported
@JagexSupport As I previous replied, I cannot submit a ticket because that brings me an error 15 to fix error 15
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Dawson Hawk Hay
(@DawsonHawkHay) reported
@RuneScape When you gunna fix my rs3 acount bean locked out since March 4th and no customer service at all not impressed gunna lose a customer of 20 years here soon.
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Rebecca W.
(@MoonKitty013) reported
@JagexSupport 2/2 All I want to know is either when the game will be working for me OR when I will be able to go into my account to stop renewal on my membership (Because I can't bc of login lockout etc). You guys have a bad track record w/ me replying properly, so yeah.