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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (77%)
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Online Play (15%)
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Matchmaking (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
 Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play | |
| Borehamwood |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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🅱️is 🅱️rnold
(@ChrisECT_) reported
@JagexAsh @JagexSupport please help me address this issue. I’ve been grinding this game for 8+ years and was on my way to finally almost having a maxed account 🥹
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Jeffrey
(@je_frey_44) reported
@DropLmfao @JagexAsh @JagexSupport I advice you explore the services of kelvtoolz on instagram regarding your issue because you won’t get any response from customer service
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Pcis8000
(@Pcis8000) reported
@JagexSupport FYI still broken, this makes it literally impossible to earn Comp capes
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jacob Brown
(@darkpickels1) reported
@OldSchoolRS hey im sorry to bother u but my 2 accounts, y Fl3tch and Sticky42 which were both bonded during the most recent outage didnt get their 2 days members and i was wondering if i can still get that
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Jaeck
(@worldniine) reported
@JagexSupport I've recently tried recovering my account to swap the login email address, and it's been denied yet again. I do not have access to the original email address, I want to use the email address I'm billed from. It's asking me to provide information I've ALREADY GIVEN.
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I am Turbby
(@I_am_Turbby) reported
@JagexSupport @OldSchoolRS i appreciate you responding. i truly do but these generic responses doesnt actually help me with a legitimate problem. I already had the account stolen from me just to see that you guys are trying to penalize me for something that happened while i was already a victim.
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Lurk-Moar
(@Lurked_Moar) reported
@JagexSupport #Runescape been having issues removing authentiactor from my account, no email gets sent, also tried recover account twice and absolutely nothing from you guys. then this week i get promotional email to my correct account name and email, please help, its a 20yr acc
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RsOGpeeKayzYOU
(@RsOGpeekayzU) reported
@aaltPvP @JagexAsh @JagexSupport Quit using software against the rules if you don’t want to have account login details stolen. Stupid botters
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20
(@wedeail1234567) reported
@maximoabelardoo @JagexSupport METROTOOLZ on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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Sweetness
(@qryysfsgi) reported
@runthis_osrs @JagexSupport Hit up Allenfixx on instagram instead of wasting your time here support won’t help I’ve had this issue before he helped me out
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Jeffrey
(@je_frey_44) reported
@senken12 @JagexSupport My account got suspended few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Dakota Wayne Coslow
(@Dakotac2307) reported
@runthis_osrs @JagexSupport No positive response will come from their support I can bet I got mine fixed by #allenfixx on instagram when I had this issue you should send him a message request right away
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I am Turbby
(@I_am_Turbby) reported
@OldSchoolRS @JagexSupport this is wild too me that this is how you support your player base. By ignoring requests on a 3rd party website. Have been trying to get you to help for weeks to just be ignored. Horrible customer service.
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Greg Lenart
(@greg_lenart) reported
@JagexSupport So you took off the main email for me so I can change it now. Thank you. Been waiting so long for someone to finally do something. Your change email form dose not work. But if you took the main email off the problem should be fixed.. I'll give it a try quick
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Lurk-Moar
(@Lurked_Moar) reported
@JagexSupport #Runescape been having issues for a long time removing my authentiactor no email gets sent. tried to recover account now and never getting any messages back. you sent promotional messages this week to my exact account name and email though, wtf is going on? pls help
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bent
(@bentsmore) reported
@JagexSupport @_Kyle404 @Jagex Ya...hire customer service i was a paying customer for literally almost a decade...don't log on for years go to log on ... perma banned for no reason and no one to contact.
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cod
(@alkfalf) reported
@Decentraphund @voks_ @OldSchoolRS No, I will not play eoc-scape. If osrs get's a new skill I want it to be summoning. Because it was the most fun skill imo. If you got a problem if summoning comes into OSRS then go find a new game to play? Lmao that simple.
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Tommy
(@mctommyz) reported
@DropLmfao @JagexAsh @JagexSupport I had similar issues but had it rectified by #kelvtoolz on instagram, you can try him, his the only viable option you got
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20
(@wedeail1234567) reported
@maximoabelardoo @JagexSupport Why don't you seek #metrotoolz on Instagram for help, he's specialize in fixing this kind of issues. He's affiliated under ATVIassist, good at this and trustworthy
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Connor
(@Elconnor) reported
@JagexSupport @JagexAsh This doesn’t make any sense at all!! As I have stated, he has categorically never botted in his entire life!! This is not possible! This is why I have stated there is a MAJOR problem somewhere!!
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Jayson Tiler
(@jaysontiler) reported
@DropLmfao @JagexAsh @JagexSupport Why not try #kelvtoolz on Instagram they can fix issues like that.
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Dakota Wayne Coslow
(@Dakotac2307) reported
@Elconnor @JagexSupport @JagexAsh Waiting on jagex support won’t change anything cause its just some bot programmed to send you messages that aren’t useful I suggest you send a message request to #allenfixx on instagram he helped me resolve same issue a week ago
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Dilan Arce
(@Lostsoul__0) reported
@McSwirls7 @JagexSupport Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to clifftech1 on instagram he helped me when I had similar issue
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Courtney Henson
(@Quicotix) reported
@JagexSupport My login via steam has been locked and I attempted account recovery but it was refused. What should I do now?
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Graham
(@senken12) reported
@JagexSupport What would cause an account to get locked under suspicion of it being stolen? My friend's account got locked and has been waiting hours for an e-mail from your services to fix the issue. (account name: Nerd Stark)
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Fero
(@Ferociouz_OSRS) reported
@JagexSupport I am 100% the account owner… I literally changed the email to my osrs account years ago and ever since I was not able to get emails from Jagex… I wish there were actual live chats to solve my issue. #OSRS
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Cj
(@Eslihero_22) reported
@JagexSupport yeah but i waited 2 weeks and you guys messed it up so i got told i need to make a new one if possible so i have, surely cant make me wait another 2 weeks due to your error?
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Able
(@Able18005278) reported
@JagexSupport Seems like you guys are not messaging me back or taking care of it and are going to wait and just use like the amount of time or something as an excuse for why you couldn't fix it when the fault is on your app not my end just saying I reported as a bug and you are not helping
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Anon Ymus
(@Anonymusuru) reported
@JagexSupport hey it's been a week and no reply, I paid 1mo membership on the 6th but got two weeks only (last 20 hours left...), some kind of bug that happened after outage..
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DesertedYogurt
(@YogurtDeserted) reported
@JagexSupport I need to speak to someone on fixing an issue. My account was perm banned due to "Real world trading" I play this game every few months when I get the itch to play, and I read the rules and I haven't done any of these. all I do is farm xp. can someone help me?