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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (70%)
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Online Play (25%)
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Game Crash (5%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Jemsy V1.5 🏳️🌈
(@orjesm) reported
Anyway I played Runescape (not classic) on iPhone yesterday. The button is so wonky wtf. Had to lower the graphic down just so it wouldn’t lag and to avoid heating.
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PHILIP ❤️🇱🇷❤️
(@PHILIP980263) reported
@Veldtuh @esson000 @JagexSupport I had a similar hacked problem with my account until wiz_hackers on Instagram helped me recovered my account
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Abdul
(@Abdul33759129) reported
@JagexSupport I dont know why my appeals are getting denied when i have provided all the information according to your guidlines. Please check your system and rectify the issue. I am looking to login my account
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Viotex Frenziee
(@Viotex_FrenZiee) reported
@JagexSupport Thank you for the speedy response, I have already tried the below as I lost my old phone but still have the 30 days and counting but will be an issue soon, the email was delayed and multiple attempts now blocked, hoping to be unblocked pls and I can try it once and wait for email
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Julio
(@JulioCesarWhat) reported
It’s crazy that since my parents divorced ive always had issues with sleeping. Like even in middle school staying up till 4am biting my lips till they legit got swollen $ playing RuneScape. And years later I still struggle with insomnia from my anxiety and overthinking.
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LetsGoWitchHunting
(@LetsGoWitchHunt) reported
@JagexSupport The issue is, this was a Player Moderator mute, and there was nothing said warranting a mute. I wanted to know why I was muted. If I was falsely muted, there should be consequences to the person who did it.
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@marvell
(@marvell432) reported
@Carl05416725 @JagexSupport Hello, got the same issues been seeking for help for a long time but no response, customer support did not do anything, till I was recommend to an expertise on the job. Kindly message him on Instagram @G_brianzhackze Whatsapp -+1 (508) 955‑0457 He's 100% trusted and legit.
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ً
(@AdjectiveGabe) reported
@JagexSupport I’ve read through the help centre, could you DM me or give me an email address to further discuss my issue?
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Con
(@ConzTweets) reported
@JagexSupport hi is there a way I can change my username login as it's an email I no longer acquire
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Bem🐾
(@mychael_wh) reported
@easygoingmary @JagexSupport Sorry about your account, some weeks back my friend had issues quite similar to this but he was later recommended to some dude nnordhackk on Instagram and he was able to recover back his account. Send him a message
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kathryn
(@kathrynDaniels0) reported
@danielevans3 @JagexSupport Hello I had this same issue with my account send a message to @great_ghosthacker on Instagram do this and thank me Later.
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Bish
(@ineedsnails) reported
@RsElysianTime @OldSchoolRS yea same. if anyone knows how to fix it lmk
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Matthew Alan Bell
(@MatthewAlanBel1) reported
@JagexSupport As a Game designer myself I am highly disappointed in Jagex's Customer support poor service.
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Mohammed Alharbi
(@Mym_alharbi) reported
@JagexSupport hi jagex, my account on RS3 mobile just got hijacked like 50 mins ago and the one how took it stole most of the value items i have, can you help me with this issue ? i securied my account and changed my password, but what about the items ?
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Gareth McKay
(@GarethMcKay2) reported
@JagexSupport hi my requests are being denied within a minute to recover account even though I know the information is accurate could you please have someone contact me as your automated system is clearly broken and I have concrete proof the account is mine
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God of Stars
(@Astral_Titan) reported
@JagexSupport I’m having an issue I’ve reported in game a few times as it’s been going on for 2 weeks with no fix and hope that this Monday the problem is fixed but my typed chat is being cut off once the insertion point hits the end of my chat box window. Please Help!
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Christy Cloud
(@TheCloudTM) reported
@JagexSupport WTF type of support is "try again in 24 hours" I don't want to register an account in 24 hours, I want to register it now. Your service is failing. Jesus christ, and you wonder why people call jagex support bad.
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42
(@four2eu) reported
@DerekMK @OldSchoolRS They'll need to cater to UIMs one or the other here: -Either implement your suggestion (or similar), OR -Accept 0-risk bagging with the use of alts (which to fix would imply some sort of UIM exception)
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42
(@four2eu) reported
@OldSchoolRS If you aggro the alt (the UIM need not box), the PJ timer would never reset if the alt is attacking the UIM (say, splashing), making it impossible to ever have the UIM attackable (barring connections issues). Not only does this encourage alt-scape, it ~eliminates~ any risk
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Elysian Time
(@RsElysianTime) reported
@OldSchoolRS Anyone else unable to play using steam client since they updated it? Click play it says running then just goes back to play. Tried tons of stuff to fix it no luck
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RSWest
(@RSWest5) reported
@jagexsupport since may 21 you haven't told me WHY I'm banned, looked at my appeal, issued a refund, or stated how I could be banned stemming from actions on OSRS which I NEVER LOGGED INTO. Basic support issues. Why are you refusing to do ANY of these?
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PHILIP ❤️🇱🇷❤️
(@PHILIP980263) reported
@bleepbloopbeeps @JagexSupport I had a similar hacked problem with my account until Direct_service5 on Instagram helped me recovered my account
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Kidder Twecny
(@gwecnygidoder) reported
@Mym_alharbi @JagexSupport I had similar issue my Jagex account was also hijacked and I tried contacting the recovery service but no response from them,until my friend recommended @012TOOLZ ,They help me recover my account in just 30minutes.
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manny~hack
(@manny_hack100) reported
@KWags1997 @JagexSupport Kindly send me a DM to help recover your banned,hacked,locked,suspended account and also resolve all accounts issue etc...
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Jordan Gaarenstroom
(@Gaarenstroom) reported
@JagexSupport @JagexHelpFrost Hey, I'm having a huge issue with my authenticator. When logging in I'm prompted to enter it, I click I don't have access to it anymore and it emails me. By the time I get the email, it says invalid or expired.
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Janetcat
(@Janetcat6) reported
@JagexSupport My two accounts Kooky Katie and Kookytoo were falsely banned recently. One is a grandfathered account of 14 years. Should I keep this membership active while I try to get someone to fix this problem?
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️️ ️️️️️️️️️ ️️ ️️ ️️
(@BornForFiN) reported
@Demonheadge @Jagex @RuneScape Left click > forced confirmation, right click > has quick save for dumbasses who wants it sped up, problem solved?
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andrew marshall
(@andrewm86519318) reported
@JagexSupport can you check the login IP's as i havent been on for 8 months...
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Fatdog123ty
(@fatdog123ty) reported
@Eduardo84329355 @JagexSupport @JagexRy Hello it also happen my account for 2 months and I tried contacting their service but they always gave me a robot reply so i got in contact with recovery_recovery_account1 on instagram I saw his advert on tv he was the one who got me back into my account he should hlp you
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Christy Cloud
(@TheCloudTM) reported
@JagexSupport trying to register a new alt and getting "Sorry, there was an error processing your request. Please try again." wutdo Tried on 2 different machines.