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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Hughes Jayden
(@Ijafiya5) reported
@RubenHengstum @JagexSupport If it was banned There's absolutely nothing jagex can do for you However you could get help somewhere else Send a message to KODATECHK on Instagram to help retrieve your account They're good with account recovery and other related issues Cheers
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Ryan Lethbridge
(@kingman1991) reported
@JagexSupport hi runescape u have a bug in your game using runescape mobile basically I go into my bank merchant and it kicked me off the game completely and then I ha e to keep reloading it please fix
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Luke Anderson
(@luke_esdeath) reported
@JagexSupport can you fix your store plzzz every time i try go to it am meet with just a white screen
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Jack
(@QuestPointz) reported
@BrixtonHelps Na you good bro. Just hoping @JagexSupport can fix it
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LOREN🧸🧸❤️
(@Loren6177) reported
@WebbZerO @JagexSupport Clifftech1 on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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xi
(@axciom3356) reported
@HEADHOG1004 @JagexSupport There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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Christopher Pinto
(@Chrisoxication) reported
@JagexSupport you guys have an automatic rejection of the appeals to accounts. How many times should I enter the account ID and the exact same password that I use to sign in? I can only remember so many details as I created that account when i was 10. Username is lerrel6
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kk
(@fdsrety440) reported
@OsrsCho @JagexSupport Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to robfixx on instagram he helped me when I had similar issue
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Renka OSRS
(@OsrsCho) reported
@JagexSupport I changed the account linked to amazon prime but the 7 day membership went to the previous account, is there any way to fix this? I really wanted to play on my Iron
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bar
(@albrnshaii123) reported
@OsrsCho @JagexSupport Why don't you seek help from this genius He's got mine perfectly fixed when I have this same issue He's the best option you've got now. He's on Instagram: BEVANFIXX
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pevin
(@tolclng) reported
@TylerMorrales @JagexSupport Why don't you seek help from this genius He's got mine perfectly fixed when I have this same issue He's the best option you've got now. He's on Instagram: BEVANFIXX
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Jagex Support
(@JagexSupport) reported
@sebastianzdroa2 @RuneScape @Jagex Hello! We are aware of the issue and it should be resolved by now -Eliza
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Pareidolia
(@_Pareid0lia_) reported
@JagexSupport Hey I am unable to even login to the web page to reset my email. Gives me an auth app requirement on both the game and website.
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Tymitch
(@tymitch8) reported
@JagexSupport hey there! i had a question for yall, iv scowered the support forums for a email and i couldnt find one, i use a VPN and i think it may be the problem but my account keeps getting flagged as "stolen" and im trying to understand why, could you help me out?
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Stephanie Mitcheel
(@Stephaine_Mitch) reported
@wessiej43 @JagexSupport METROTOOLZ on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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Jace
(@normanjace_) reported
@_Pareid0lia_ @JagexSupport Write a complain to kelvtoolz on Instagram about your 2fa problem because my own sister also playing with me got that issue on her account and she can't access her account, it was that dude on Instagram that helped us to deactivate it, he can also reset it you want.
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Hidan
(@LordxxRush) reported
@JagexSupport Can I please just talk to someone? Idk why every other MMO out there has a ticket system in which a customer can talk to customer support or call them. But Jagex has to make it issue and link specific, and makes it unable to respond to appeals. This is just so *** backwards.
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Jeffrey
(@je_frey_44) reported
@_Pareid0lia_ @JagexSupport I advice you explore the services of kelvtoolz on instagram regarding your issue because you won’t get any response from customer service
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an
(@ahnpmd15871) reported
@TylerMorrales @JagexSupport No response here for quick help and get quick access and fix to your account I urge you to send a message across to BEVANFIXX on Instagram he will surely help you he’s a pro in this
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bek
(@sbk786551) reported
@Jokamutta @JagexSupport There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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Stephanie Mitcheel
(@Stephaine_Mitch) reported
@MichaelHewett94 @JagexSupport Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to #metrotoolz on instagram he helped me when I had similar issue
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John Broberg
(@JohnBroberg2) reported
@JagexSupport @DoTheJohnNguyen @JagexSupport when you gonna respond to my report so I can fix my issue here! It’s been at least a week or 2 now and haven’t heard a single word back yet
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Andrea de la Mora
(@andreadelamoran) reported
@Yacob_Legend @JagexSupport It's crazy that they do this every time, I've had my account banned 2-3 times now, I was finally able to fix it all with a guy I was referred to on Instagram with handle-ALPHA_TECHIE, the dude is an expert,maybe you should try him out too
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Murps
(@Murps_) reported
@foster615 @JagexSupport Anyone found fix?
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Pareidolia
(@_Pareid0lia_) reported
@JagexSupport I am getting an auth app code login when I try to sign in and I've never had an auth app before. I tried disabling it and the confirmation email never sends. Help please
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Jeffrey
(@je_frey_44) reported
@_Pareid0lia_ @JagexSupport Write a complain to kelvtoolz on Instagram about your 2fa problem because my own sister also playing with me got that issue on her account and she can't access her account, it was that dude on Instagram that helped us to deactivate it, he can also reset it you want.
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Jace
(@normanjace_) reported
@_Pareid0lia_ @JagexSupport I advice you explore the services of kelvtoolz on instagram regarding your issue because you won’t get any response from customer service
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Ahmed Saidani
(@ahmedsaidani2) reported
@OldSchoolRS @OldSchoolRS I do not have an account for outlook but I do have an Old School RuneScape account. The issue is Runecape staff want me to receive a code but I don’t have an account for outlook so I can’t play OSRS at all. Contact me please.
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Bencasson
(@ben_carsson) reported
@_Pareid0lia_ @JagexSupport I had similar issues but had it rectified by #kelvtoolz on instagram, you can try him, his the only viable option you got
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Geoffrey
(@Geoffre15978781) reported
@TheRealZZP @JagexSupport My account also got a permanent ban and support did nothing to help , not until I reached out to hughes_hack on Instagram helped me recover back my account . I confidently recommend his service and I can vouch for him.