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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (71%)
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Online Play (21%)
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Matchmaking (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood City |
Online Play | |
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
| Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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El WarLord
(@ElWarLord) reported
Those involved can’t acknowledge the verity of the case, that’s why when the issue is reported there isn’t a valid justification! @OldSchoolRS @RuneScape
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Benz rowe
(@benzrowe) reported
@ErikSalovaara @JagexSupport the only way you can get your account back as it was, then you will have to contact @Mikelhack3 for assistance he will help you fix your account or contact him on whatsapp +13172966488
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RS UNRELEASED
(@RS_NEXT_GEN) reported
An entire skill is broken (Dungeoneering), only a slither of available armour is viable, one of RuneScape’s most unique selling points are nerfed (quests - not just bosses but puzzle damage, traps, poison), there’s little reason to use weapon A over weapon B, etc. Very deflating
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Boy ***
(@BoyAss19) reported
@JagexSupport if you guys take 2 sec to look in to this you will see that i recovered my acc back fix this rsn Boy ***
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WCM
(@Michael57916427) reported
@JagexSupport (rsn: Bad Raven) My main account was hacked and perm banned for macroing. I was NOT even playing the game when I was banned, the account was phished. I attempted to log into a fake link and was DDoS attacked. My ban appeal was denied, is there any hope? Please help
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Sarah Cutler
(@sarahcutler001) reported
@Windy3D_ON @JagexSupport @JagexAsh My account got banned too...i tried contacting support service but no response so..I went online and searched for a hacker then I got referred to Lamohacks on instagram i was doubtful at first until they helped me recovered it.
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Iain Skaggs
(@IainSkaggs) reported
@JagexSupport Hi, thanks for the reply! I've waited 24 hours as recommended and tried to sign in again, however I am still receiving Error Code 15 when I try to access the login page. I've tried on Opera, Chrome, and Edge, and on two different computers and my phone.
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naomi
(@naomifoca) reported
@iantaylor54 @JagexSupport Hey i am recommending you to get help from this hacker who help me get back my deactivated social media account and activate my iPhone I am sure he can help you with your problem inbox him on instagram chat him up @theshadow_hacks
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Octane_Quinn
(@Octane_Quinn) reported
@RuneScape Anyone else having issues getting past the character creation screen? I customize my character and hit done, but it won't go past that. If I have to make a name, there isn't anything showing I need to.
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Alex A
(@AlexA55439296) reported
@numeropapapalv1 @JagexAsh @JagexSupport Same I had a legit account banned. Typical Jagex and their useless customer service
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Rendi
(@Rendi_Mento) reported
@RipperRooOSRS @OldSchoolRS @JagexSupport Account services would be impossible to prove/ enforce as anyone with a vpn would have the same result - and all transactions are done outside the account. Also if drop trading was the issue we would have likely been hearing about this long before just the last few weeks?
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Gray Harris
(@Graysonclash_) reported
@JagexSupport your account ban appeal system sucks. Let me talk to customer service if some sort pleeeeease.
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Amanaman99
(@Amanaman991) reported
@JagexSupport Hey thanks for your reply. Sadly I cannot fix the issue via your support page. It just tells me to make a new account. Could you help me fix this?
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sleeper
(@Dear_SleeperRS) reported
@JagexAllstar @RuneScape @OldSchoolRS hope it resolves the login and intermittent world lag issues 🤞
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Jenk.eth
(@JenkM8) reported
@JagexSupport it keeps telling me to login after every single page and it just looks suspicious. anyway i can just reach out via email or social media?
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John doe
(@Johndoe79890277) reported
@JagexSupport I'm needing help with a subscription issue
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Mateus Medeiros
(@med_mateus) reported
@JagexSupport I have been through all of these pages, I have provided all the information I remember for the account and nothing came of it. Could someone please check the system that sends email about email changes? I have seen many others with this problem.
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anthony 😎😎
(@PhysicistIsrael) reported
@JenkM8 @JagexSupport I had the same issue but it was solved by rex_tools1 on Instagram just contact them now and thank me later..
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Jenk.eth
(@JenkM8) reported
@JagexSupport Just did this and i get Error 15, I logged in around 2 weeks ago, purchased 3 months of members and 10 bonds and then went to login on mobile today and i spawn in a completely different area next to a bank with different items, a lost gilded scim and lost around 10m gp
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NitemareNati_Gaming
(@NitemareNati) reported
@JagexSupport I can’t appeal my ban even though clearly I am not the only person having this issue!!! Can someone ACTULLY HELP instead of generic reply’s I want my account back!!!! Or a damn refund on my 3 month membership that I was NEVER able to use because I was banned because I was HACKED!
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Boy ***
(@BoyAss19) reported
@JagexSupport (give us back our ironman accs) i got hacked and lost all my items, i was sitting 2 days straight to get my acc back, when i finally get my account back and grinding my items back you guys desided to ban my ironman acc for rwt. no reason at all this is just sad. fix it now!
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Derek
(@UnknownYunsen) reported
@JagexSupport Hey, I have a problem where I deleted my email a few years ago but didn't change it. Last fall I got a new phone and lost my authenticator. I can't log in because I don't have my old authenticator and I can't disable it because I no longer have my old email.
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Mateus Medeiros
(@med_mateus) reported
@JagexSupport How do I submit a ticket through that page? Whenever I click something related to my problem I just get redirected to one of the previously mentioned articles.
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Delete Maiden enthusiast
(@pur3gh0st99) reported
@OldSchoolRS Did you fix the issue where we randomly stop attacking vasa crystal?
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nightbwoy #BLM
(@nightbwoy) reported
@JohnHDee I saw you login to RuneScape earlier lmao
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naomi
(@naomifoca) reported
@AndrejColic @JagexSupport Hey i am recommending you to get help from this hacker who help me get back my deactivated social media account and activate my iPhone I am sure he can help you with your problem inbox him on instagram chat him up @theshadow_hacks
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Sarah Cutler
(@sarahcutler001) reported
@ATNjrock @JagexSupport @JagexTyran My account got banned too...i tried contacting support service but no response so..I went online and searched for a hacker then I got referred to Lamohacks on instagram i was doubtful at first until they helped me recovered it.
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Laura in AK
(@briar_queen) reported
@JagexSupport hey, I've been playing for a couple months on mobile, no issues, until I linked my email, now the app is healing me to validate my email... Except I'm not getting any emails from you... Not in my inbox, not in my spam folder. I'm a paying member! Fix it!
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Lionel Gregory
(@LionelGregory7) reported
@JagexSupport I believe the issue i'm having is the 3 emails i've had linked to the account isn't the original. Original has my old phone number but i don't have my phone and i've lost access to that email. Is there any way to fill out a more detailed recovery which allows more than 3 password
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tatum
(@Tatummktg) reported
@JagexSupport Hey there! I can’t seem to get access to my account and I don’t have access to the email anymore that I made it with. I input info like my first ever password, payment info and transaction number, but the reclaim account service still denies me