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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Joseph Cooper
(@Josephcooper7) reported
@JagexSupport Why is my RS3 account "Josephbanjo7" disabled? I submitted multiple tickets without a resolution. I have spent $$$ on treasure keys and been a member since 2005. I haven't broken any rules since my mute in 2006. Therefore, can someone please look into this please?
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Obsidian Studios
(@ObsidianStudio2) reported
@JagexHelpElf @JagexSupport @OldSchoolRS not botting software but autocliker and that was many many years ago in a totally different account with a totally different pc, as i said now my problem is that i don't used anything but still get banned out of nowhere My only question is. Can I get back my account or not?
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Connor
(@Connnnor1993) reported
@JagexSupport is there anyone Incan contact to speak to directly via live chat/phone. I have had 5 denied requests for an email change and also done the no,no, maybe this will work. And I am still being denied and misunderstood. I know the login and email but email account is del
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國棟 Gwokdōng
(@DaemonReiji) reported
@LasagnaBryan @setosorcerer @OldSchoolRS Guessing the FOMO mentality. Personally, I have no real issues with untradable discontinued items either. But have no hate towards the model Jagex decided to use either.
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Richie
(@Battlehawks4) reported
@JagexSupport I'm not having graphical issues though? The app is crashing. I didnt have this problem before Android 11.
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Calum Stewart
(@CalumTuba) reported
@JagexSupport Once again I try to login this morning to be hit with 'to many login attempts (NOT from this IP). I can log in any of my other accounts. Resetting my IP or logging in via mobile data does not work either. 48page forum post with nearly no response from jagex.
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🔞✰ The Amazingly Horny Pheebs ✰ BLM ✰ 🏳️⚧️
(@_PheebsAD) reported
Went to go try out Runescape, and maybe Runescape classic. But their account creation site keeps Error Code 15-ing me. According to alot of people a common problem that the devs won't acknowledge or fix. So, never mind that then.
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Finn
(@Oh_My_Finn) reported
@Runescapeeee @skill_specs @OldSchoolRS True I didn't think it out, but there's probably some solution they can figure out to that problem!
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Shawn Trudeau
(@ShawnTrudeau1) reported
@JagexSupport Hey. I've submitted a ticket, with no response of course, and all I need is an osrs steam key because I'm being too many login attacked, you know, the huge flaw in your system, key would be appreciated thx.
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GaM3
(@GaM315) reported
@RuneScape Hi I need help. I created my RS account and I typed in a random email which I thought it was mine but it wasn’t. The account got created and I had to change the email to verify my account so I did. I really want to change the random login email to my actual l email.
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GaM3
(@GaM315) reported
@RuneScape .. when I login to RS I have to use that random email I created my account from. I really want to change the login email to my actual email. Thank you @RuneScape.
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Liam Hutchinson
(@Leeehutch) reported
@JagexSupport hey I’m having issues logging into my account 15 Metal 465. I stopped playing years ago and It seems my account is completely banned? Can you tell me cause I can’t login and I can’t use my email to recover it, both the username and email don’t work for recovering it
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Emilio
(@Emilio17673745) reported
@JagexSupport Hello jagexsupport, im still trying to obtain my account i have lost the authenticator due purchasing a new phone due to broken and was not able to shut off my authenticator the username is 4life nomore
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SlayMaster
(@SlayMaster10) reported
dear Jagex plz stop with that sweet talk and telling crap stuff. Plz fix your game. And dear Mod Ash plz drink less and work harder it is an fact that your game is broken. Fixx everythink first before bringing out updates because your game cant even handle an update @OldSchoolRS
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Ry
(@_Life_of_Rye) reported
@OldSchoolRS Can we fix s-pen features on mobile? Stopped letting me pan ever since the update
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Meekes
(@Meekes_) reported
@JagexSupport i can't login on rs mobile as it keeps saying my email or password is wrong, yet these are correct as i can login with them on pc.
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BLM | Tankinturtle
(@Tankinturtle) reported
@OldSchoolRS Is this related to the consistent world lags that have been happening over a month now? Never experienced a full crash but all worlds seem to be lagging very often since about a month ago
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Richie
(@Battlehawks4) reported
@JagexSupport my galaxy s20 updated to Android version 11 last night and now the app won't stop crashing. Do you know any way to fix this? I have cleared my cache multiple times. Thanks
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Nickypoo
(@NickypooRS) reported
@JagexSupport @JagexSupport can you look into my account atleast, just so you can see it was an error on rs3..
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BLM | Tankinturtle
(@Tankinturtle) reported
@OldSchoolRS @primegaming Cant get any help with a billing issue
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HyperKittyPlays
(@HyperKittyPlays) reported
@JagexSupport I have been an idiot and have lost the phone with my google authenticator on it! I have been trying to get it off so I can make a new one but I keep getting Due to a large number of requests, you have been temporarily blocked from using this service. Please help !
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Mod Nin
(@JagexNin) reported
@_Life_of_Rye @OldSchoolRS A fix will be coming for this in the new year
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arnas
(@2ZazZOSRS) reported
@JagexSupport hey i have a problem how do i remove my amazon and twitch accounts from my account when i dont have access to neather to them
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Sven
(@Sven10205792) reported
@JagexSupport i just recently received a new modem for internet => my ip changed a while ago is this a problem or I just write down the new ip or how to deal with this
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Sam Daws
(@SamDawss) reported
@JagexHelpElf @JagexSupport I haven’t correctly been able to inform the reasons behind the ban is my issue, I am guilty of the last offence on the account but I haven’t broken the rules up to that point and a perm on a 112 is harsh for what I did.
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Larn
(@larnthelizard) reported
@JagexAyiza @OldSchoolRS @Sick_Nerd I see no problem here
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blehbluh
(@YBerrick) reported
@JagexSupport Hey uhm, I just bought some keys... You took my money but I didn't get any keys... Gladly can provide the transaction... Please fix
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Sean Duffy
(@seanduffy_uk) reported
@ianspam @skill_specs @OldSchoolRS So when warding fails, that’s the poll system working, but when PvP updates fail that means the poll system is broken? Interesting, sorry but going to disagree. If something fails a poll it means an unsufficient majority of the player base wants it in the game, like it or not.
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Pascal
(@mdp1994) reported
@JagexSupport So, pretty obvious that wasn't the problem as I said I didn't recieve an email, not that it was in the spam folder. You should pay attention if you are on the support team. I used the change email request and that email worked. Sent it to another email address and I disabled it.
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Nexy
(@TheSexyNexy) reported
someone tried to hijack my runescape account and after a whole day of trying to get on i login and have 54 smithing and a free 1m. Nice.