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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (71%)
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Online Play (21%)
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Matchmaking (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood City |
Online Play | |
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
| Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Smith
(@Jake_SmithRS) reported
@JagexSupport I have changed the client to compatibility mode (Using Windows 11) and noticed that (persumably) when the client freezes for a tick, i feel as if that would have been the issue. i have checked tech help to search for other possible solution but nothing else matches my problem.
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Austin
(@Austin23905184) reported
@JagexSupport They have removed the email and changed the email without us noticing and that is the issue. So now we have to appeal. We still have access to the original email since that wasn't stolen. just the runescape account. please help
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Spoony Jeff UK
(@UkSpoony) reported
@JagexSupport Hi guys, can you please fix the constant disconnects on mobile? It's constant and ridiculous, I am sat next to the wifi router watching a film on my other mobile, so it's definitely the app, I died at mole and haven't been able to play properly, thank you.
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Jake Smith
(@Jake_SmithRS) reported
@JagexSupport The world i play on usually has not got too many players (around 100-ish) as well as a ping hovering between 11-13, my computer specs are way above the required specs so i am at a crossroad of pin pointing where my problem lies.
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Marcus Martino
(@marcus_martino3) reported
@JagexSupport @jagexsupport I’m having issues with disabling an Authenticator. Whenever I go to login and disable the Authenticator I don’t receive an email about disabling it but if I reset my password I receive an email… Please help.
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Danny B
(@Dannyyyxd_) reported
@JagexHelpFrost @JagexSupport Okay I got my password back. Now the issue is they disabled my Authenticator and I can’t login. What do I do
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Voice of Islamabad
(@suchbol11) reported
@lenasloyalty @JagexSupport I suggest you dm @TylerFxl to fix your account immediately
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Nadira Sukowati
(@NadiraSukowati) reported
@lenasloyalty @JagexSupport Dm @bevan_solutions now to fix your account immediately
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Champion's Cape
(@CapeChampion) reported
@OldSchoolRS If there ever is another DMM season what actions can be taken to avoid future issues like this? No more 1v1s?
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Jenny Bond
(@jennybond22) reported
@Rip_David_Osrs @JagexSupport I also encountered similar issues support service were just useles @willie_xoxo_ helped
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Coburn Cox
(@cob24c0x) reported
@legendkiller855 @OldSchoolRS Im in the same boat, just perusing Twitter to see if anyone else is having this issue
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Shamsal
(@soledelicacies) reported
@JagexSupport @Jagex any chance of a fix for guardians of the rift while on IOS?
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Aidan Jones
(@MisterJonesyy) reported
@RuneScape But when will we get it? That’s the real issue
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King_Jim_Z
(@King_Jim_Z) reported
@OldSchoolRS this was one of the worst timed updates you could have done. Gratz on alienating majority of people with limited combat builds. You drained pvp of activity and now ruined their accounts for pvm while they wait for you to fix pvp. Undo this and per usual undo the PJ timer.
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jack higgins
(@wambotuff) reported
@JagexSupport currently having issues with the new jagex launcher, is this correct account to ask for help ?
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Jane M. Mario
(@janemario121) reported
@MaryannGow @OldSchoolRS Their support team sucks, I was able to fix my account by the help of @pro_tech_hacker_ on Instagram
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Agent Level Up 🌻《TYR》
(@NFTHero2) reported
@0xsussboi @0xchillm0n I think whoever solves that problem is someone who can create an game that's immersive enough for players to value their in-game/digital assets higher than irl assets. Believe it or not, it's possible. En masse? I think so. Games that came close to it maybe WoW, Runescape, etc..
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Freddy Martinez
(@42Fredrick) reported
@JagexAsh how I get ban for a day don’t login and then get perm banned when I logged into my phone something ain’t right @JagexSupport
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Camo 😈🔥🎵
(@camothagoat1) reported
@iBeasley17 @JagexSupport Luckily they recommended @ethicalogs for my account and he help me fix my account is now working perfectly hopefully he can help you too.
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Danny B
(@Dannyyyxd_) reported
@JagexHelpFrost @JagexSupport I disabled that. I can login.. they took my bank
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Jake Smith
(@Jake_SmithRS) reported
@JagexSupport I resorted to restarting my internet router to see if that may have been a possibility even though i have nto experienced any internet issues. The problem is still persisting.
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Jaimie Bella
(@Jai_bella_) reported
@Bacardisaiah @JagexSupport @Rous_Cybertech helped me to retrieve my acc when I got issue and support services aren't responding
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Mary-ann Goodwin
(@MaryannGow) reported
@OldSchoolRS Still can’t login via RuneScape account button on android phone. Google play button works! Over 28 hours now. I’ve tried reinstalling countless times. Please fix!
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Stephen Griffin
(@booie24) reported
@OldSchoolRS Please fix wildy bosses
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Frances
(@frangalvin) reported
@allmightyjosh @JagexSupport Try @tylerfxl now to fix your account immediately
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Jenkletooth
(@jenkletooth) reported
@JagexSupport I’m trying to login to my old RuneScape account from like 2007. How do I reach customer support on a direct message?
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Frances
(@frangalvin) reported
@davowaser @JagexSupport Try @tylerfxl now to fix your account immediately
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CJoseph Will
(@TigokoW) reported
@JagexSupport Hi, I was wondering how can I get in touch with your legal department? I have an issue which I have a ticket open in regards to payment methods which cannot be resolved by a Jmod and would involve Legal and me signing waivers due to the nature of the issue.
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Deez Nutz
(@DeezNutzTHC) reported
@JagexSupport Can you actually reply and help fix RuneScape account issues?! It’s been like 2 damn weeks like wtf
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Mary-ann Goodwin
(@MaryannGow) reported
@OldSchoolRS why can’t I login since the update? Been 24 hours now which is 24 hours less of my membership…