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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (77%)
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Online Play (15%)
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Matchmaking (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
 Peoria |
Sign in | |
 Cardiff |
Sign in | |
| New Plymouth |
Online Play | |
| Borehamwood |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Frumeo
(@Frumeo1) reported
@JagexSupport Still waiting for a reply on my ban . I have done nothing and have received a perma ban. My account has obvisoily been high-jacked and used for botting or there is another issue. Please reply
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odisho
(@odisho1996) reported
@RuneScape Still can't login into my main and f2p catching butterflyes it's just a waste of time because you don't get any reward mhm ?
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⛄
(@stfusilly) reported
@EddieMenger @RuneScape It's been months since I logged on the game, when I tried to log on, it says "error, please contact customer service" what's going on?
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Jon.
(@DingDangJon) reported
@zilluden @JagexSupport Yeaaah don't get in contact with the hack support guy. He's trying to get your login info.
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ThatOneRacer
(@That_One_Racer) reported
@JagexSupport I can’t login to change it because I’m getting blocked by an authenticator that I don’t have and I got denied an account recovery request.
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Dom
(@dcantu61695) reported
@JagexSupport so I had to buy a membership and then the true grind started I was enchanting for hours, I wake up to find that my acc is “temp banned” for using a 3rd party bot service, when I wasn’t just putting in hard work, Honestly kinda ruined my weekend
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TrinkZ
(@Trinkz_Tv) reported
@JagexSupport Is there a problem with authenticator disable emails? It keeps saying an email will be sent to disable my authenticator and no email is being sent. No emails are in my spam.
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GI Jojo
(@GIJojo2) reported
@JagexSupport I tried that before coming onto twitter, I just get errors telling me to wait due to too many attempts when its my first try.
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Don
(@Tha_Row) reported
@Etisalat_Care Please improve your routing to Jagex (RuneScape) servers. We're currently disconnecting and lagging and Jagex confirmed it was due to Etisalat's routing.
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anthony 😎😎
(@PhysicistIsrael) reported
@goldmin09012393 @JagexSupport Exactly what happened to me, my account got hacked for two month I tried contacting their service but they always gave me a robot reply until i got in contact with jaketools on instagram who got me back in immediately Dm him he should help with yours too
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Hey
(@StickyyBunnz) reported
@RuneScape It honestly blows my mind how you’ve been ignoring us. You guys tweet **** like this acting like there isn’t a problem. You really don’t give a **** about us and it shows.
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The Real Eddie
(@EddieMenger) reported
@stfusilly @RuneScape That’s not the error message I receive, but probably still related to the server issues. Your account is likely locked out and being “rebuilt from scratch” like the rest of them. Good luck, if my experience is anything to go by, you’ll need it.
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ImsorryJon
(@JonImsorry) reported
@JagexHelpStevie @JagexSupport I can't login there because I can't authenticate
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Frumeo
(@Frumeo1) reported
@JagexHelpL0ne @JagexSupport I went away for 2 days came back to a permanent ban for majormacoring. I don't know if this was hijacking or a case of my broken keyboard flagging up on your system as it holds random keys down when I first load up my laptop. Please help
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Dom
(@dcantu61695) reported
@JagexSupport so I had to buy a membership and then the true grind started I was enchanting for hours, I wake up to find that my acc is “temp banned” for using a 3rd party bot service, when I wasn’t,I was just putting in hard work, Honestly kinda ruined my weekend
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Amps
(@AmpsLotKid) reported
@JagexSupport you guys understand The issue has been resolved... The account got hacked and the issue was resolved last year. Ive since linked authenticator to it. Cheers. Hopefully you implement a more streamlined customer service than twitter someday.
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👑
(@Lingardoflagos) reported
@goldmin09012393 @JagexSupport I was in thesame kind of issues, I was having with my account earlier today but I got it fixed by this lady on Instagram she is fast and reliable, I think you should contact him On Instagram Jaketools
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Frumeo
(@Frumeo1) reported
@JagexHelpL0ne @JagexSupport I've gone through the appeal system saying that Jagex have made a mistake because that is what has happened and got turned away. I have not used macros or would ever. I'm worried my broken keyboard holding down keys would flag up, is this a possibility?
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J
(@DivineBlazeX) reported
@JagexSupport So my 1st ever account "beer34" was hacked and never got it back. I decided to jump back in again, only to be FOREVER locked out of my own account with authenticator because I dropped my phone at work and not even Apple can fix it. Needed email, not password recovery. I Quit.
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Alexandra Christodoulos
(@Alexxandraa_4) reported
@JagexSupport I recently received hellpuppy pet and does not even 5 minutes after due to server lag is there anything that can be done about that
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Redd
(@Reddertongreene) reported
Been recommended by a friend to try out Runelite next time I stream Runescape. Gonna try it out and see if that works. Might even fix those odd lag spikes I was having too?
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Breach
(@Breach01) reported
@FearceDeity @RuneScape If your plumbing was out for a month, you'd be pissed too. Sure you have other options, but it's your plumbing, at your house, that you pay for. It's not YOUR water, but you pay to use it and have that service delivered. What's more sad is how much you care.
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Roman Snow
(@Alpaca_Crime) reported
@JagexSupport It says the temp ban cannot be appealed, The situation needs human to human conversation. But I want the strike off my account because I believe its been made in error
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Alexandra Christodoulos
(@Alexxandraa_4) reported
@JagexSupport I recently received the hellpuppy pet and died not even 5 minutes later due to server lag is there anything that can be done about that
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Granny Spanner
(@GrannySpanner) reported
@JagexHelpFrost @JagexSupport It would not work at all on my phone so I've tried it on my PC. , I was trying to reset my password yesterday and I still haven't received a recovery email, despite trying to recover almost 24 hours ago now. 0 emails in junk and I can find old emails from Jagex no problem
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Frumeo
(@Frumeo1) reported
@JagexHelpFrost @Kelvin08942350 @JagexSupport This same thing has happened to me. I have never cheated but have been perma banned for majormacoring then rejected after appeal. I don't know how to fix this without proving it is not my doing.
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FRESCOBARS 🌑🇧🇷🇨🇳
(@frescobars) reported
@JagexSupport my infinite membership is not working
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rob whit
(@robwhit6191) reported
@JagexSupport @zackyahhh Jagex is a joke that's why I quit rs. Terrible service for people who pay them. I got locked from a account and they just said follow these steps and **** did nothing. Never got the account back.
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Joseph
(@Joseph28086153) reported
@JagexSupport I *was* able to login but since getting a new phone, I can't disable authenticater due to "error 15" is this a known problem or what?
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fuze the hostage
(@thevvorst) reported
Oh my god I found the login info for my very first RuneScape account I made like 16 years ago I’m actually going to cry