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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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J
(@DivineBlazeX) reported
@JagexSupport Hey Kamila, as ive stated previously i dont recall my email i know my password to log in but because of my previous phone not working i cant disable authenticator. either need my email address or you to disable authenticator.
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Nanu
(@varunrao94) reported
@JagexSupport Hi Team, I have a weird issue when I try to login through the mobile app. It says "your account has been disabled or involved in serious rule-breaking". I'm able to login to the same(steam) account using my PC and was able to login through mobile few months earlier.
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The Real Eddie
(@EddieMenger) reported
@JagexSupport Why? This thread is specifically about your “Report Issue” button being missing from the link you keep sending me. I need you guys to know my acc name. Could Kamila get back to me please? I feel like that was the most positive interaction I’ve had so far about this issue.
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Williams_xra
(@Williams_xra) reported
@Kelvin08942350 @JagexSupport 🥴🥴🥴Wtf!!Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @cyber_techfix on instagram who got me back in immediately Dm him he should help with yours too
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Call Me Warlock
(@IpackAbowl420) reported
@JagexSupport My account wont let me sign in on mobile says im standing in mems only area but when I use a computer I can still log in?
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Farlon Muentes
(@farlon_muentes) reported
@Breach01 @FearceDeity @RuneScape probably a kid, because only a kid would care so much about people who gets angry about the quality of service of a company. a reasonable adult would understand why this is frustrating without explaining it to them.
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Hans Grobstok
(@HGrobstok) reported
@JagexSupport I’m actually more having a problem that when I request a appeal it’s trying it with the wrong account. I have two accounts on this email it says and it’s returning a username I had that got banned a long time ago.
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Daryl Dixon
(@OfficialHunsaw) reported
@JagexSupport why is my bonus xp for woodcutting not working on f2p now?
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Elve
(@Z_Elve) reported
@JagexSupport I'm getting the too many login attempts, the dumb hacker can't get into the account. They are just trying to lock it.
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Farlon Muentes
(@farlon_muentes) reported
@Mitias6 @momodoesdance @RuneScape what's hilarious is you are here complaining about people who have the right to complain. you are here because you have a "you" problem which is more pathetic. are you that bored of the game that you can't just play it?
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Anthony
(@Anthony86165707) reported
@JagexSupport I wish to remove my Permanent Ironman status. I have chosen this choice back in the day when i made this account for protection agains hijackers. To fix this problem in the future maybe, we should be able to protect the status with a pin or email/auth verification.
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nathan3227
(@nathan32271) reported
@RuneScape @Jagex @JagexSupport you have the worst customer service out of everyone on the entire internet and your automation infuriates me
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Edward
(@indycoltsfan016) reported
@JagexSupport I went through all that it still did not help. Is there a customer service phone number or email I can talk someone through?
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austin
(@ustin_welds) reported
@JagexSupport I’m getting a code 15 error saying it’s blocked by security rules after attempting to appeal a ban. Thanks in advance.
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TechN9neBk
(@techn9nebk) reported
@JagexSupport I tried to change my email address linked to my account and it locked the account? I don’t have access to the login email anymore due to it being a work email
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Wyatt
(@Dalec1995) reported
@RuneScape So we can push content for the game, and useless cosmetic overrides, but can't restore accounts...because of a holiday weekend? When are you gonna just tell us you can't fix the issue and the accounts are gone? It's been a month, either let us back in or tell us they're gone
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Daryl Dixon
(@OfficialHunsaw) reported
@JagexSupport why is my bonus do for woodcutting not working on f2p?
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LUler
(@KingAhmedeb31) reported
@JagexSupport Can you please Help? I can‘t unlock my Account, evertime i click on it an Error pops up and nothing works. Thanks in advanced
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jane miles
(@janemil89388712) reported
@ReeceCallihan @OldSchoolRS Contacting their support is just a waste of time I had the same issue with my account I tried contacting their support and i got no reply so I got referred to cyberhack_081 on Instagram and within 30 minutes he got the issues resolved he’s fast and reliable
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Alfred Alarcon
(@alfredplays1301) reported
@manchesteeer @JagexSupport I also have similar issue contacting support but nothing changed until my cousin recommend swiftoolz on Instagram to me and he help me recover my account back in 30mins. His an expert
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throwaway123455w545
(@throwaw85843292) reported
@JagexSupport my friend is having trouble completing a slayer task, no matter what he does the counter doesnt tick over. everything is correct on his end, the counter just doesnt work
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Williams_xra
(@Williams_xra) reported
@Frumeo1 @JagexSupport 🥴🥴🥴Wtf!!Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @cyber_techfix on instagram who got me back in immediately Dm him he should help with yours too
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CthulhuInACan
(@CthulhuInACan) reported
@JagexSupport I appreciate the response, but the request actually hasn't been resolved. The confusion may be due to me having filed a previous ticket (#3204950) on a similar issue that HAS been resolved, but I then filed another ticket (#3205233) a day later, which hasn't been.
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Josh
(@Josh50701305) reported
@JagexSupport good afternoon. I am having trouble connecting to my old-school runescape account. I am getting an error message of 15
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Anthony
(@Anthony86165707) reported
@JagexSupport The problem is, its permanent and mr ex cant remove it. But after so many years i got bored of ironmanmode and want to play with a normal account. Like i said, i have chosen this option to protect my account back then. But that was years ago in 2014~ Its either that or quiting rs
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Alfred Alarcon
(@alfredplays1301) reported
@ReeceCallihan @OldSchoolRS I also have similar issue contacting support but nothing changed until my cousin recommend swiftoolz on Instagram to me and he help me recover my account back in 30mins. His an expert
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Nickypoo
(@NickypooRS) reported
@JagexSupport Plus, I was banned pretty much instantly too, basically brand new account on rs3, so where was the time to 'review' lmao, this is a joke. 2 years for automated replies is ridiculous. Review it one last time, see the mistake, fix it.
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Williams_xra
(@Williams_xra) reported
@TheRealDillon45 @JagexSupport 🥴🥴🥴Wtf!!Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @cyber_techfix on instagram who got me back in immediately Dm him he should help with yours too
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Nickypoo
(@NickypooRS) reported
@JagexSupport Review it again and I bet it'll be unbanned for an error. Just look into it once for me, I know for a fact it was a mistake, I only traded my own account, gold was already mine.
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Braden
(@Rev_Braden) reported
@JagexSupport Who can I be in contact with regarding changing login name? I’ve had the login issues since late September last year. I have played on steam but it limits the content I want to access. @JagexKrax I’ve worked with you before and you’ve been the best support any help?