RuneScape

RuneScape Outage Map

The map below depicts the most recent cities worldwide where RuneScape users have reported problems and outages. If you are having an issue with RuneScape, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

RuneScape users affected:

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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lewisville, NC 1
Council Bluffs, IA 1
Bolton, England 1
Coraopolis, PA 1
Leeds, England 1
Dundalk, MD 1
Rastatt, Baden-Württemberg Region 1
Singapore, Central Singapore Community Development Council 1
London, England 1
Kansas City, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

  • TrentSteel19 Trent Steel (@TrentSteel19) reported

    @JagexSupport I have an old account with the username SkillerTrent which exists and I can see on HiScores. Somehow I created a new account under the same email address and I cannot log back into my old account...how do I fix this?

  • Jahi20581075 Jahi (@Jahi20581075) reported

    @JagexSupport Trying to get my old login information. I do not understand why it was denied by Mod Pixel because its an account I created. He instructed me to submit another login request and I did so. I've come to twitter because I have had positive results getting similar issues addressed.

  • Jahi20581075 Jahi (@Jahi20581075) reported

    @JagexSupport I just summited an appeal to have my account ban lifted. After verifying I was not a robot, I was immediately taken to the account login screen. I did not see a message saying my appeal was sent. Did my appeal time out because I took too long? Or is this normal?

  • fawaz_mounif Moe (@fawaz_mounif) reported

    @JagexSupport @FBTurboo you wont get it man i lost my 8 year acc , they said the same thing to me with a thanks at the end lol, what a horrible company and horrible customer service.

  • Carlxspace Carlos Javier Escalona (@Carlxspace) reported

    @JagexSupport I did not receive the email to be able to send the data to recover my account, Sometimes they have a terrible service to recover the accounts

  • Korekut_a コレクタ (@Korekut_a) reported

    @RSNZephyre @PoopDogg417 @JagexSupport Hard to tell who honest and who isnt. Thats the main issue also if they open this door for say you then they have to open for all and you and i both know people will take advantage of this

  • duskshadowbrony Glimmer/Dusk Shadow (@duskshadowbrony) reported

    @iSIR14 @RuneScape They ran into a problem yet ANOTHER time with it. So I'm guessing they're gonna stay silent until it's fixed. Cause you know, communicating with your playerbase over something you advertised but didn't provide TWICE *totally* isn't important and all.

  • Christo05647043 Christopher J (@Christo05647043) reported

    @JagexHelpFrost @JagexSupport Thank you but I've already been given this, fire fox, chrome internet explorer and brave all won't work on my pc or my wife's. I can connect on my phone if I turn off wifi yes however that still doesn't explain why my ip address is blocked and I don't always have service either.

  • KingNekoGaming1 King Neko Gaming (@KingNekoGaming1) reported

    @xkurtRS @JagexSupport It really feels bad how your account has been Locked I had same issue not until I was recommended to @cvnfvx and he got it fixed today hit him up and be happy again

  • 0xSept ‘ (@0xSept) reported

    @JagexSupport Also it isn’t old usernames. Those work perfectly fine. Account from 10 years + ago has never had a single issue it’s the email usernames with the @dot.cc or whatever. As the example i provided.

  • JagexAsh Mod Ash (@JagexAsh) reported

    @Timmys_Coffee I'd suggest letting the Support team know if you're having trouble, maybe specifying what the error message actually says. They're JagexSupport on this platform.

  • Pyrnassius_RS Pyrnassius RS (@Pyrnassius_RS) reported

    . @RuneScape You've have severely broken the slide puzzles. Please remove the click thru or at least give us an option to turn it off. Keep clicking too fast and it closes the pizzle and you walk off

  • Rdizzle921 Rdizzle92 (@Rdizzle921) reported

    @OldSchoolRS FIX UR SERVERS U CUCKS AND RERUN DMM, JAGEX IS OWNED BY A CHINESE PRIVATE EQUITY FIRM. SAD, THE BRITS ARE CONTROLLED BY THE CHINESE

  • 20NTY1 lewis (@20NTY1) reported

    @Alexand94584545 @OldSchoolRS I strongly recommend @bren_Solution he help me recover my hacked account when I have similar issue. Send him a dm ASAP is guaranteed

  • Italianknight91 Italianknight93 (@Italianknight91) reported

    @JagexHelpFrost @JagexSupport That is what I'm having issues with the email I'm useing I received a email for the account on Oct 1 and now it is only send me emails for an acc I dont use any more can you please help me because I have filled 2 forums out in a 1 week period with no response on getting my acc

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