RuneScape Outage Map
The map below depicts the most recent cities worldwide where RuneScape users have reported problems and outages. If you are having an issue with RuneScape, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
RuneScape users affected:
Check Current Status
Sign in
RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Pittsfield, MA | 1 |
| Johannesburg, Gauteng | 1 |
| Manchester, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
-
kyle miller
(@kylemil11770131) reported
@JagexSupport All I want is my account back...the whole issue is this: My old phone won’t even turn on..my Authenticator is on that phone..my email was from my school..it’s been disabled with no way of access.I was a teen when I made the account..I barely remember much as a result..I have pic
-
Violent Resolution
(@OSRS_VR) reported
@JagexSupport @KlanVr There should never be a situation that too many logins onto one account = locked out of logging onto the account completely... Block the IP attempting to login over and over, not the whole account..
-
Glawkthief
(@glawkthief) reported
@SpearsIsFaded @rstdbnz123 @OldSchoolRS No **** i did. U post this twitter for what? Pitty? U didnt even tag a mod to maybe help with your issue. Just a bunch of explaining on how dumb u were.
-
Adam Thompson
(@HighCotton7tree) reported
@JagexSupport I've tried every option on your website and am not given any options to contact customer support. Every time I try to I get an error code 15. Any time I try to reset my password, error 15 Recover account. Error 15. Any way I can actually email someone PLEASE HELP.
-
Thom
(@iareth0m) reported
@JagexSupport Furthermore, I also unable to access RuneScape's website on my phone. I'm pretty sure this is an IP ban because I have no problem accessing the website while connected to my data connection, and I can access the website on my phone using the WiFi connection where I work.
-
The Kruxed
(@TKruxed) reported
@OldSchoolRS I'm really confused on who tests all of this and then who signs off on all the changes. Every update there are issues and weird changes no one asked for nor needed within the game, meanwhile long standing issues don't get resolved lol I'm at a loss
-
Elliott Moulson
(@ElliottMoulson) reported
@JagexSupport please help, I have included every single bit of information I possibly could which clearly proves I am the owner of the account, however my recovery requests are still denied. Is there anyone I could speak to regarding this issue?
-
Megan Pinkerton
(@MeganPinkerto16) reported
@JagexSupport I know my login information, I need to change my password and I can not due to not having access to that email. Because I don’t have access to that email, I don’t have access to my original receipts from my account. Hence I keep getting denied.
-
Orangesoda65
(@orangesoda65) reported
@OldSchoolRS Are there plans to address the absence of customer service? This community deserves better.
-
J❤️E❤️R❤️S❤️E❤️Y
(@Jerseyolivia1) reported
@HunterStanton11 @JagexSupport Wow!!!are you fr? also got banned from my account for 3 months and I tried contacting their service but they always gave me a robot reply not until i got in contact with @cyber_techunluck on instagram who got me back into my account he should help you
-
DieGo10
(@go10_die) reported
@JagexSupport Hello Mod Pixel, as I already said in my posts, I am logged in in the right Account, it is permanent banned and I can't login into the game because its disabled. I appealed a ban and it got rejected because you tell me my acc is not banned. Now I can't appeal or log into the game
-
Max
(@MaxwellVerdi) reported
@JagexSupport Every time I get back on this game my account gets compromised. Google warned me so I instantly changed my password but was still unable to login and couldn't get in touch with anyone from your company so in that time I lost everything. Just refund my membership. I'm sick of this
-
kyle miller
(@kylemil11770131) reported
@JagexSupport I even included the date and conversation. I’m just so tired..I don’t want to spend 200 trying to fix a damaged phone just to disable the Authenticator..
-
Ben
(@benjamindmclean) reported
@JagexHelpFrost @JagexSupport Yes I have tried. Unfortunately it doesn't work, the links are still broken. I'll try the recovery process again.
-
Matthew Brown
(@Matthew31220462) reported
@JagexSupport Currently getting a Error 15 when trying to log into my account. 259000480068643790-252073095203064841 is the id number
Check Current Status