Roku status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Roku reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Roku users through our website.

• Sign in (27%)
• Crashing (27%)
• Buffering (20%)
• Playback Issues (20%)
• Video Quality (5%)

Live Outage Map

The most recent Roku outage reports came from the following cities:

City	Problem Type	Report Time
Reno	Buffering	23 hours ago
Woonsocket	Buffering	1 day ago
Eustis	Sign in	1 day ago
Junction City	Sign in	1 day ago
Boynton Beach	Playback Issues	3 days ago
Mandeville	Buffering	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

• 
  no, i don't think i will, thanks (@a9ymous) reported 18 seconds ago

  @Roku stop continually making the Live TV interface worse, it's one of the reasons we got this RokuTV (pause/rw terrestrial TV). and fix your subtitle support, constantly having to go back to the main menu and unselect/reselect Always On.

• 
  Melanie Morgan (@MelMMorgan1) reported 59 seconds ago

  @fuboTV @Roku @AskAmex Amex, fuboTV and Roku will not cancel my subscription. They each say via bot chat that the other has to do it. But no one will. Can you just block payment? Or where/how can I get help to cancel my subscription?

• 
  Ben (@TableTopLiberty) reported 3 minutes ago

  @DIRECTV I did the trial and I have some feedback on what would win me (and I assume others) over from @YouTubeTV. I use @Roku and the left and right buttons for changing channels instead of rewind and fast forward is the worst. Also allowing 3 streams outside but only 2 from TVs is dumb.

• 
  Harvey Jackalope (@HarveyJackalope) reported 6 minutes ago

  @AppleTV and @Roku need to figure out why I can't watch @F1 without the Roku freezing and restarting after 10 minutes. Having no such issues watching on my phone.

• 
  Glenn 🇺🇲⚓️ (@gcanderson57) reported 9 minutes ago

  @PlutoTV I'm having a lot of issues with your app on my @Roku . The app freezes during commercials and I have exit to Home. My ROKU is running software version 15.1.4 Build 3321. Yes I've restarted the unit and no it doesn't help. Your app is version 5.45 Build 3 I've cleared the ROKU cache, removed & reinstalled your app.

• 
  Rikki Ratliff (@rikkiratliff) reported 9 minutes ago

  @james37144 @Roku It's working for a lot of people but as Glenn said on radio and on the Commuity page it still needs polishing but we tried to get it up in time to work out the kinks before the special.

• 
  drewisgod6372 (@Andrew94722910) reported 11 minutes ago

  Somebody help me find the Roku remote

• 
  The wanderer (@thewanderer2020) reported 12 minutes ago

  @Fightincowboy @Crunchyroll My back button isn’t working anywhere on any Roku remote. Multiple TVs with the same issue. @Roku

• 
  Lmn (@lmn071966) reported 13 minutes ago

  @Roku @AppleTV @TheRokuChannel No more subscriptions until you fix this live tv BS!

• 
  Bob S. (@_Bob_S) reported 15 minutes ago

  @Hisense_USA Installed @Roku app to @GoogleTV U7 and when I record to existing Tablo drive, Tablo error = "CANNOT RECORD, DRIVE IS FULL". Had to uninstall #ROKU app and power all off, on to fix. Tv confused.

• 
  Intellectual Honesty Is My Love Language (@goldenrule108) reported 16 minutes ago

  @F1 Roku app is broken. Can’t sign in.

• 
  💫👁‍🗨JaxBeachLady222👁‍🗨😘 (@JaxBeachLady222) reported 16 minutes ago

  @Mickultra12 @comcast @Xfinity I don't seem to have a problem with connecting but I have to unplug the Roku every day - then reactivate it and then plug it back in - Very strange. 🤔

• 
  Matt Pierce (@MattPierceblog) reported 17 minutes ago

  This entire @F1 and @Apple agreement has been fine broadcast wise but it's this entire bullshit around it being forced into another subscription, lagging latency when using a smart TV, and crap. Just give me my F1 app on @Roku with a single sign in and one reasonable subscription

• 
  PureBlood86 (@MAGAPureblood86) reported 18 minutes ago

  @Roku WTF?! Remote control batteries go dead every 2 weeks. Can we fix this? I've never seen anything like this in my life. Multiply this times 4 ROKU tvs in the house. Getting ridiculous. Is Amazone Fire any better? anybody chime in. Thx,

• 
  novafarm (@novafarm) reported 22 minutes ago

  Hey @comcast would you please fix your buggy Xfinity app on Roku? Volume issues have become unbearable the last six months.

• 
  cal poly (@itsnotjt) reported 23 minutes ago

  @NBCSPhilly @Roku change the app back to allow us to scan QR code. Also he time sign in. I’m sick and tired of typing out this long website link every day

• 
  ✘ 𝐖𝐈𝐋𝐒𝐎𝐍 (@RiseLordWilson) reported 25 minutes ago

  @Roku Day 9,000 of asking you to fix your **** *** private listening on your app.

• 
  Carly カーリー 🌙 (@ScoutCee) reported 25 minutes ago

  @peacock seriously needs to fix their subtitle problem on @roku. The subtitles just drop off and stop. I tweeted about this years ago. Luckily I am not hard of hearing but for people are, they cant watch the movie/show!

• 
  April (@MsWolfe8) reported 26 minutes ago

  @Roku Idk what is going on with this stupid TV ive only had a year! But I come home and all my streaming apps are gone and when I add them back Its giving me a error message!!!!!!! Never again

• 
  Old Cynic (@SorryImDeadTru) reported 33 minutes ago

  I have had @Roku streaming and TVs for over 7-8 years. I have currently 5 Roku TVs in my house. And I am about to dump them all. One about 6 months ago just went black screen. Fine it was cheap replaced it. Might have failed because of the issue in the recent class-action. But what is really getting me ready to leave the platform is Roku search. It always pushes the rental or paid options over what is available from the streaming services I already have. EVERYTIME. I'm looking for something to watch find a couple things in this app or that app, keep looking around decide XYZ movie is the best I'll find right now, but can't remember which out of the 5 I saw it in, go search and the options presented are paid. Half the time it doesn't even include the streaming services it knows I pay for. @Roku you are pushing too hard on your profit over the customer experience that has had me over the years adopt and standardize on. Example. Free on Peacock but these are the options you present.

• 
  we_are_disappointed (@disappointedAF) reported 35 minutes ago

  @OGCrimsonJester Just caught Big Trouble last night on Roku.

• 
  John Tanner (@Lordofdeath14Xb) reported 39 minutes ago

  @Roku hey guys if you could fix your ******* app every time when I'm listening to music on my phone through the app it disconnects so how about you guys get off your *** and fix the ******* app thank you.

• 
  Dannics (@DANNICSX) reported 40 minutes ago

  @rokudoesnothing @SpaceSama @gekiko_bathory Thank you Roku. I agree. dialing things back to drama doesnt solve things. doesnt matter from whom.i just got riled up and apologize. i hope others actually involved and knowing more who dials what can be of rightious help for both being this awful situation.

• 
  Brent Stewart (@BrentStewart17) reported 41 minutes ago

  @Roku where are you with fixing the issues with @MLBTV? I can’t even watch the @cubs game tonight.

• 
  JJJ (@JD99977) reported 43 minutes ago

  @Roku I had the worst experience with Aileen in support chat. She was very rude and unhelpful. I love Roku but this is making me very unhappy. I have an overheating device and she said she had to confirm it was overheating before she could help. I mean im telling her. 😞

• 
  Atul K. Verma (@atveusa) reported 48 minutes ago

  @Roku your streaming stick is not working and I can’t find a way to return it. Your support page is asking to speak with someone but the number is not connecting. Not a good support model I see

• 
  Sean N.🔫 (@dsean) reported 54 minutes ago

  I've already done all of the troubleshooting suggestions. None have worked. The only device your service has an issue with is a Roku stick 3600X on a Starlink network. Every other app works fine. It's just the Hulu app that has performance issues. And by that I mean the video and audio on both live and DVR'd shows are out of sync and usually crash after a few minutes (if that). The workaround is to go to a different TV or to use a different app - i.e. use Disney+ to watch shows because it works there but not on your app. A recent example is the new Librarians show. Works fine on the TNT app using Hulu's login (though I have to sit through ads). Completely unwatchable on the Hulu app. Barely plays off the cloud DVR with out of sync audio and crashes the app every 2 minutes or so.

• 
  Robby Thomas (@RobbyThomas2525) reported 54 minutes ago

  @Roku @RokuSupport i got a problem with playing video files from a NAS using the roku media player app i have videos that worked before but after i started using the format MPEG2 and AC3 and it's a .MKV file the video works but not the audio doesn't work it works on my

• 
  Rodrigo Torres Muñoz (@rodritorres_81) reported 57 minutes ago

  @DisneyPlus I'm havig this issue several times now, I't started with @Roku devices and @Roku Tv's at home saying we were not in the same household that I should update my household, so I logged off from all devices, nothing same problem 1/2

• 
  Nic (@LilNic000) reported 58 minutes ago

  Hey @DisneyPlus, why are subtitles not working today? First, I tried this week's episode of #OnlyMurders, then I tried the first episode of series 2 of #HighPotential, and neither had any subtitles. I'm in the UK and using a @Roku stick to stream. #Accessibility