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Roku

Roku Outage Map

The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Roku users affected:

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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Knoxville, TN 4
Dallas, TX 2
Vero Beach, FL 1
Bakersfield, CA 1
Clinton Township, MI 1
Ponchatoula, LA 1
Murfreesboro, TN 1
São Paulo, SP 2
Ankeny, IA 1
Media, PA 1
Newark, NJ 1
Livingston, NJ 1
Stuart, FL 1
Naples, FL 1
Township of Evan, KS 1
Mechanicsburg, PA 1
Gardiner, ME 1
Westland, MI 1
Fort Lauderdale, FL 1
Bellevue, NE 1
Atlanta, GA 1
Rehoboth Beach, DE 1
Huntsville, AL 2
Imperatriz, MA 1
Homer, AK 1
Columbus, OH 2
Mississauga, ON 1
Livramento do Brumado, BA 1
Vancouver, BC 1
Roswell, NM 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • MatthewKeysLive
    Matthew Keys (@MatthewKeysLive) reported

    The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

  • Damian08993101
    Damian (@Damian08993101) reported

    @DeadCarnival @Roku It’s crazy how @Roku doesn’t realize that a clean interface is their one best quality. I am tired of having to turn off the same unwanted features over and over again. And with the latest crappy update, I’m stuck with a lot of junk that can’t be turned off. Awful.

  • pencil_army
    Pencil Army (@pencil_army) reported

    Hey, @Roku, how many times do I have to hide "Soccer Zone" from my Home Screen before it actually stays hidden? Or is this some new feature where I will have to continue to keep doing every day? Would be nice if you could get the Hide function to work.

  • ItIsPatsyStone
    Patsy Stone (@ItIsPatsyStone) reported

    @Roku You should be concentrating on making your site work. The app doesn't work & your website doesn't work either

  • RichCEOAlpha
    Vash (old account suspended) (@RichCEOAlpha) reported

    Bro @Roku I hate you I tried turning the brightness up on my tv but now its pitch black and I can’t ******* fix it what ******** #rokusbiggesthater

  • kylelambertkc
    Kyle Lambert (@kylelambertkc) reported

    @Roku Now, with this new thing, when I turn off the tv it comes back on. Also, many functions that used to work with Alexa are gone. This is not an upgrade, it's an inconvenience. I have three ultimate boxes all doing the same thing. I had better not have to start unplugging the TV.

  • meredithep
    Meredith Porterfield (@meredithep) reported

    @Roku @foxone I don't want to watch FIFA but I would like to watch other apps and would appreciate it if they actually worked on Roku. I have no problem with the apps on other devices. Just Roku

  • bigshelbss
    shelby #ExtendAdley (@bigshelbss) reported

    @Roku your new Home Screen layout is dogshit fix immediately

  • MAGALaura818
    𝕏༄༂PureBlood༂࿐𝕏 (@MAGALaura818) reported

    @Roku I HATE THIS NEW HOME SCREEN! IT'S TERRIBLE! CHANGE IT BACK!

  • Chris1John3
    Chris Miel (@Chris1John3) reported

    @Roku is not working this morning. Looks like it got hacked ? Anyone else ?

  • FoshayTower
    unQuestionable.com 🍌 (@FoshayTower) reported

    @Roku Would you please add support for Siri Shortcuts / automations? I would love for my tv to have a trigger phrase to go to a specific app after turning on at a specific time of day, and could make that work with Shortcuts

  • tundrawalker00
    Tundrawalker⍟⍟ (@tundrawalker00) reported

    @TucsonBlonde @Roku Amen. If you can't find soccer without Roku's help, you need to be placed in assisted care.

  • GojiraOmega
    Kaiju Cowboy (@GojiraOmega) reported

    @Roku @RokuSupport This was not worth the awful updates you made to this tech. I can't even organize my inputs anymore

  • phshbone
    phshbone (@phshbone) reported

    @Roku new layout is awful. Switching back to just individual apps on my smart tv

  • alexsears97
    alex (@alexsears97) reported

    @FehInsane @Roku Happening to me too. This update was terrible

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