Roku Outage Map
The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Roku users affected:
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Buffering
Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 5 |
| Phoenix, AZ | 4 |
| Buffalo, NY | 3 |
| Dallas, TX | 3 |
| Hamilton, OH | 3 |
| Birmingham, AL | 3 |
| Columbus, OH | 2 |
| New York City, NY | 2 |
| Minneapolis, MN | 2 |
| Jacksonville, FL | 2 |
| Portland, OR | 2 |
| Round Rock, TX | 2 |
| Cranberry Township, PA | 2 |
| Philadelphia, PA | 2 |
| Las Vegas, NV | 2 |
| Orlando, FL | 2 |
| Seattle, WA | 2 |
| Rehoboth Beach, DE | 1 |
| Mechanicsburg, PA | 1 |
| De Witt, IA | 1 |
| Tucumã, PA | 1 |
| Park Hills, MO | 1 |
| Redwood City, CA | 1 |
| Laconia, NH | 1 |
| Gassville, AR | 1 |
| Blacklick, OH | 1 |
| Ogema, MN | 1 |
| Acworth, GA | 1 |
| Omaha, NE | 1 |
| Wapakoneta, OH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Roku Issues Reports
Latest outage, problems and issue reports in social media:
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Corey Kyle
(@STLCardzFan1) reported
@HBOMaxHelp The app is not working on my Roku Tv or Roku streaming stick. I removed the app and downloaded it again.
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Alt Sauron
(@darklordtweetz) reported
@pkafka @benyt At least it wasn’t just my HBO. Had a couple problems last week too with HBOMax on Roku.
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Ivan's Ooze
(@ritorepulsive) reported
@hbomax @HBOMaxHelp The app is not working on Roku! It keeps telling me to close it before I can even get to the main menu.
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Night of the living CHONK 🧟♀️ Ashley McGuire
(@OhioCatLady) reported
@HBOMaxHelp @LucifersLiege23 I have restarted, rebooted, deleted and Redownloaded and still not working on Roku
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Tyler DeMarco
(@LoveYourHate337) reported
@HBOMaxHelp I cannot access HBO Max. Constantly get “An unknown problem occurred. Please contact your TV provider.” I’m streaming on a Roku. Please help.
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Linda
(@runswbasenjis) reported
@Roku Wow! Just received the email that you've updated my Roku ... and now my HBO Max will not play due to an "unknown error." Please advise as to when this will be corrected.
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Blake's Buzz⚡
(@blakesbuzz) reported
@Comics_Finance @InnsmouthTide I got it to work on my chromebook but the roku app doesn't work
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Donna Varano
(@DonnaVarano) reported
@HBOMaxHelp still not working for me on Roku. Checked for updates, restarted, uninstalled, restarted, reinstalled and still same error.
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Tammy Vent
(@tammyvent) reported
from
Fenton, Missouri
@HBOMaxHelp still not working on Roku. Keeps closing. And yes I restarted everything so please don't tell me to do that
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ObviousDistractionPhoto
(@ObvDistraction) reported
@WendyWells @hbomax Is yours giving you an error as well? I’m trying to watch on my Roku and it says an unknown problem occurred please contact your TV provider but works fine on my phone
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Spinster Spice
(@SpinsterSpice) reported
Hey @hbomax - now that you’re on Roku (yay!) could you fix your crash problems? No point being on a platform if there’s no access... 😒
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luke
(@Gayyym3r) reported
@runswbasenjis @Roku It’s overrun with viewers right now bc of the new #MareOfEasttown premiere. Mine is also not working. It has nothing to do with Roku.
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el Jefe
(@JeffMiller64) reported
@HBOMaxHelp @LucifersLiege23 Rebooted to Roku and still not working.
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mitch dowden
(@Mitchy_COLE2433) reported
@HBOMaxHelp Ok I appreciate the kindness but the problem seems to only be on my Roku in my bedroom and I can’t access the Home Screen with my continuing watching list on my PlayStation, I can watch the app on my phone just fine so idk if it’s all the same issue, I wasn’t trying to watch Mare
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Nita McGrew
(@faireunvoeu) reported
@hbomax App on my Roku TV keeps crashing w/ the error "Close HBO Max An Unknown problem occurred." Both HBO and Roku apps are up to date. I've restarted my tv and zip, nothing. Please advise. Thanks.
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