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Roku

Roku Outage Map

The map below depicts the most recent cities worldwide where Roku users have reported problems and outages. If you are having an issue with Roku, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Roku users affected:

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Roku players are a series of digital video & media players manufactured by Roku, Inc. Roku partners provide over-the-top content in the form of channels used to stream TV and movies.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ponchatoula, LA 1
Murfreesboro, TN 1
São Paulo, SP 2
Ankeny, IA 1
Media, PA 1
Newark, NJ 1
Livingston, NJ 1
Stuart, FL 1
Naples, FL 1
Township of Evan, KS 1
Mechanicsburg, PA 1
Gardiner, ME 1
Westland, MI 1
Fort Lauderdale, FL 1
Bellevue, NE 1
Atlanta, GA 1
Knoxville, TN 3
Rehoboth Beach, DE 1
Huntsville, AL 2
Imperatriz, MA 1
Homer, AK 1
Columbus, OH 2
Mississauga, ON 1
Livramento do Brumado, BA 1
Vancouver, BC 1
Roswell, NM 1
Charlotte, NC 1
Seattle, WA 2
Denton, TX 1
Chicago, IL 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Roku Issues Reports

Latest outage, problems and issue reports in social media:

  • 0U0S0E0R0
    wizard who hates ai (@0U0S0E0R0) reported

    @Roku @AMinecraftMovie @WBHomeEnt nobody ******* cares fix your load times

  • FesteredMr
    Mr Festered (@FesteredMr) reported

    @Roku what’s wrong with the Roku Channel. Freezes and very long to load. Only thing giving any problems

  • stuckathomemom
    Random Acts of Crochet Kindness (@stuckathomemom) reported

    @LeetOffice @Roku Someone just posted this How to FIX your #ROKU home screen: Go into: -Settings -Home Screen -Recommendation Rows ---> set to HIDE -Quick Access ---> set to HIDE Now everything is back to normal!

  • MatthewKeysLive
    Matthew Keys (@MatthewKeysLive) reported

    The biggest problem with our @Roku TV: It's not earning the company any money because it is stuck in an unfixable boot loop. I bought this TV at Best Buy three years ago. It was for an elderly family member. She loved it. Until she didn't. As I was packing for the StreamTV Show last month, she called me to say her TV kept rebooting itself. "It's stuck on the spaceship thing," she said. I had no idea what that meant. I gave her my Sony TV to use while I tried to fix the problem. And let me tell you something, I have tried literally everything. I searched online for a fix, and found a number of Roku TV users who have encountered the same thing: For no reason, their TVs just randomly started boot looping, and trying to download and reinstall the firmware through Recovery Mode was no help. Some people suggested holding down the reset and power buttons for a certain length of time. That didn't work. Others suggested draining "zombie power" by pressing the power button for a half-minute while the TV is unplugged. That didn't work. A few said connecting to a mobile hotspot while in recovery might work. It didn't. One person suggested hooking the TV into a router via Ethernet. Well, this TV doesn't have an Ethernet port. This is the second Roku-powered TV that has caused us an issue. The first was a Walmart Onn-branded TV that died after six months. I figured one of Roku's own TVs was a reliable replacement, because the company told us as much when it started making its own TVs a few years ago. Then, executives promised that shipping Roku TVs where the company controlled the entire supply chain would help it make better-informed decisions about how its users were interacting with their devices, which would lead to better hardware and software experiences. Ultimately, our issue likely boils down to this: Roku uses cheap hardware in its smart TVs and streaming boxes to keep costs low. Executives said as much earlier this year when they affirmed that the ongoing processor and RAM shortage was likely to be a boon for Roku's business, because the company's operating system doesn't require premium hardware to operate. But the decision to use cheap hardware also means that it is more prone to breaking, and that is a major problem for a company like Roku. The company's $1.1 billion platform business is inherently dependent on consumers having reliable hardware that allows them to interact with said platform. When streaming devices and smart TVs break, it not only prevents customers from using their platform, it leaves a sour taste in their mouths — and customers are prone to abandoning the platform for a competitor. Which, in my family member's home, is now what has happened. She's inherited my six-year-old Sony TV, and she loves it. She's not giving it back. It runs Android. There's a bit of a learning curve, but she's committed to figuring it out. "I'm done with Roku," she told me. "I hope Fox knows what they're buying." $ROKU

  • _Bob_S
    Bob S. (@_Bob_S) reported

    @Hisense_USA Installed @Roku app to @GoogleTV U7 and when I record to existing Tablo drive, Tablo error = "CANNOT RECORD, DRIVE IS FULL". Had to uninstall #ROKU app and power all off, on to fix. Tv confused.

  • Nauseum62
    Buttery Duck (@Nauseum62) reported

    @Roku It's terrible. Absolutely terrible. I should be able to arrange my home screen the way I want to.

  • BrianKemm
    Brian Kemm (@BrianKemm) reported

    @mrhappybw @Roku Boooo. Thanks for the intel. And, well, sigh. If I wanted to go through all the hassle (with no guaranteed fix), I’d just as soon start using a different brand if I have to log into everything again 🤡 These tech companies really are entirely out of their minds

  • JonKjackson
    TeRIFIER44 (@JonKjackson) reported

    @RhondaShear @Roku I cannot find a single thing about Up All Night. Please help.??!!!

  • shareastronomy
    Ken Hudson (@shareastronomy) reported

    I need to get off of @Roku here in the US. Changing the home page was the last straw. Any suggestions for an alternative? I could use some help.

  • Mx_Error
    Riot is Prideful θ∆🐺 | DNF -16 (@Mx_Error) reported

    HELLO CAN YOUTUBE ON THE ROKU NOT FUXKING CRASH @Roku @YouTube whixh one of ur faults is this because it happens all the time

  • ultramantis7
    Missouri_Gamer (@ultramantis7) reported

    @Roku FoxOne on the Roku Channel does not work; Fox apparently cannot stream the games to Roku. It isn't Roku's fault, but why am I paying $20 a month?

  • fmarqueze
    FrancisCOM. (@fmarqueze) reported

    @roku now it turns out that if I don't have internet I can't watch broadcast TV. What a terrible system, I'll never buy a TV with Roku again.

  • 4TravelDivaLisa
    Travel Diva Lisa (@4TravelDivaLisa) reported

    @Roku and @Tubi Therearesome diehard fans of Babylon 5 like me that are very disappointed that neither of you have this show in your line up. Please fix this ASAP!!!

  • AngelClaw316
    angel claw (@AngelClaw316) reported

    if u work for @Roku please know that i hate you

  • phshbone
    phshbone (@phshbone) reported

    @Roku new layout is awful. Switching back to just individual apps on my smart tv

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