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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (18%)
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App Crashing (17%)
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Website Down (9%)
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Errors (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Online Features | |
| Los Angeles |
Device Failure | |
 Sydney |
App Crashing | |
| Saint Paul |
Device Failure | |
| Oconomowoc |
Online Features | |
| Florence |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Sue
(@sueziemc) reported
Hi @ring Team. I've had video doorbell Pro for 5yrs, very happy with it but now the push button is breaking down and it appears to have condensation inside lens. Can I buy just a replacement doorbell box rather than a whole new product? Thanks
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Will Conway 🇺🇦🐩⚽♻️🌹
(@WillCon85220165) reported
@ring please lose the doorbell noise from your ad. It drives the dog loopy. If you could turn it down outside and give options on the tone, too, please? I know I've rung it and the tone is seriously annoying after a couple of streets' campaigning.
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Hannie Klein
(@chayzarit) reported
When's the last time your @ring camera went down? But question the cameras in AZ going down at exactly counting time, and you're an #ElectionDenier. Protect the Establishment at all Cost.
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GaymerPlayer
(@JbaumannD) reported
@ring Thank you so much. I knew coming here would lead to the right answer. Btw those posts are still going. Every 12 minutes to several in one minute to one every 2/3 minutes. Who ever that person is needs "help" 😵💫 Have a good evening
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Lorry Williams, Realtor Florida Homes Realty
(@LorryRealEstate) reported
@ring did your last update have a bug. Multiple locations solar panals not charging. Cars suddenly setting off camera as people. Not sure if you fixed the spotlight cam issue with the motion sensor.
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Richie Rees
(@rjrees) reported
@ring I am trying to share access to my ring devices and the options to do this on the receiving account don’t work, I tried to ring the support I ended up at a point I couldn’t continue from as the tones were no longer recognised. Poor user experience shocking customer support.
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NO PEEKING IF TROUBLE SPEAKING
(@netside) reported
@ring FIX PLAYBACK 🥴🥴🥴 KIND OF POINTLESS NOW 🥴🥴🥴🥴🥴🤡
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Doug Hansel - AA1UI
(@dhanselnh) reported
@ring Nope. That's not what we're talking about. There are multiple contacts to call. As you said "contacts" with an S. That's the problem. The other contacts are not being called before fire is dispatched!
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Isaiah White
(@IWhite81) reported
If there's anything I hate about the @ring community, it's the alerts about missing cats and dogs. I don't give one **** about your inability to raise pets. Stop inundating your neighbors with worthless events
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Ham and SQL
(@hamandsql) reported
@fallingrock @ring Use Zwave/Zigbee with Home Assistant... and integrate that with Homekit. You don't need Ring's hot garbage.
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Not important
(@Baskervilleme) reported
@ring Wired doorbell struck in B&W. Ran troubleshooting inc. rebooting with cust care, no fix, so said I have to reset it by pressing the button on the back. I'm 1200 miles away. Some use your cams at remote locations for security, so this is a massive failing in the software.
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NO PEEKING IF TROUBLE SPEAKING
(@netside) reported
@ring FIX PLAYBACK 🥴🥴🥴
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Ham and SQL
(@hamandsql) reported
@FruitKace @Bowiegrrl1 @ring Didn't Ring get in trouble for over-stating battery life expectations recently?
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TweeterPeasantFruitKace🌈
(@FruitKace) reported
Hey @ring why all the sudden won’t my door ringer stay connected? It never was a problem and now it’s constant. I paid a year in advance for a service that doesn’t work. And don’t tell me the cold does it bc the other cameras outside are fine.
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Cherie Cherry
(@BoomboomCherie) reported
@ring appalling ‘customer service’ and lack of assistance with an issue stemming from a FAULTY product which was sold to us - No compensation offered for the ridiculous inconvenience caused by your company’s incompetence
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Lou Gasco
(@lou_gasco) reported
@OnSolve Dallas Zipcode 75231 has been getting plagued by false reports of Assaults almost every hour for the past 4 days on @ring's neighborhood events. They claim the Dallas Police Department has reported it, but they didnt. Someone has hacked OnSolve. please fix this.
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C. Payne
(@CPayne58652764) reported
@AGA_PBinUK YES. Prop. Mgrs & Maintnce people, too. @Ring is real bad!!! They advertise in commercials about their police connections & surveillance. TI's can get privacy, safety/security violations just by the "Narrative" being issued....even if they don't "Opt" into police monitoring.
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Aliya Razzaq
(@aliyarazzaq) reported
@ring I’m trying to get my verification code to login to my account but just reaching a brick wall. Please can you help? I need this so I can use my Ring doorbell!
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SCP-096
(@D0P6EL64N63R) reported
**** program keeps removing a video of a thief on the app. STOP @ring
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Daryl Stephenson
(@Daryl_wxm) reported
@ring My question is why should I have to buy an extra bracket when a simple software update would solve it. Very poor answer.
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Daryl Stephenson
(@Daryl_wxm) reported
@ring really poor that you cannot mount a stick up camera upside down and rotate the image, if it’s not possible the correct bracket should be supplied! My basic camera can do it why not ring!
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Yayo🪬
(@hausofyay) reported
Reminiscing on how we had 40+ drunk people looking for my sister dog last night. Little ****! Thankfully @ring came through!!
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KP
(@phinskp) reported
@ring I feel like your customers would benefit from you telling them BEFORE their subscription $$ gets taken and also would help if the charge didn’t look like HKSNDIENIDISBDJDN
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Ham and SQL
(@hamandsql) reported
@danalundon @SimpliSafe Take a look at my tweets about my recent @ring experience. That should help you decide. Support is hiding in plain site. "DM us" and then they never respond, and they ghost you, or they just argue. Not a good experience.
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Bud DeF
(@BudDef) reported
Sadly, the @Ring does a better job of informing me of #crime statistics and occurrences than @councilofdc or @CMLewisGeorgeW4 does. Maybe because it's easier to bury your head in the sand than admit we have a problem.
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Jack Henriques
(@JacksShots) reported
@ring notifications from doorbell STILL not working after 2 years. Why can't you fix this???
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David Hepler
(@txswimdad) reported
@ring Your customer support is terrible. I've been a support plan customer for years. The runaround I received yesterday was simply inexcusable. Two and a half hours of my life I'll never get back. For a broken mount. Infuriating. My advise to folks in the market? Buy elsewhere.
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Ham and SQL
(@hamandsql) reported
@ring So they want me to go back to front line tier 1 support at @ring yet again...in 3 days of total customer service hell. "Fill out this tier 1 form." This is what they hide from the public, in DMs. Does @SimpliSafe endlessly send people back to tier 1 after a major issue?
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Jake 🎮
(@Jake_BHughes) reported
@ring Why is my Doorbell 3 always offline? It's been off since 6.30pm yesterday, that's 12 hours. When it is sometimes online it always has 'poor WiFi connection'. At this point it's completely useless and I might as well not have it.
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Ham and SQL
(@hamandsql) reported
@ring @ajassy Should probably have someone look into @ring and their customer service organization at this point. I'm a BPO industry veteran, and I know when CX strategy is simply not working. #customerisalwayswrong Ring's product and service failed us. It could fail you too. #ring