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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (27%)
- Online Features (24%)
- Errors (17%)
- App Crashing (14%)
- Website Down (10%)
- Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Shawinigan
|
Sign in | 2 days ago |
 Charlotte
|
Online Features | 5 days ago |
|
Chicago
|
Online Features | 7 days ago |
 Münchberg
|
Errors | 7 days ago |
|
Kaiserslautern
|
Errors | 7 days ago |
 Swindon
|
Device Failure | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Bᴏᴏᴋsɴᴏʙ 🙃 (@b00ksnob) reported@Vnxe90 @ring @amazon Yep before outage everything was fine and hardwired was working not sure what happened but I'm really annoyed about this.
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Ian Collins (@IanColl1971) reported@ring Installed it Monday and now not working. Any idea when it will be sorted. Mine is wired yet saying battery is flat and no WiFi connection.
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Marco Tietz (@marcotietz) reported@ring That's pretty terrible.
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Martin Weedall (@martinw2000) reported@ring The service has been down for hours and the communication around this has been really poor. Understand things happen but surely keeping your customers updated is important.
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GenericUser (@G3nericUser) reported@Yota_Ninja @ring Poor show really for any large service.
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Tom Yams (@YamsTom) reported@ring Its not just an inconvenience the whole ******* app is down bruh
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andy fisher (@AndyQuietly) reported@ring I only bought mine today, shockingly bad resilience for a security system, explain to me why I shouldn't return these three cameras to the store as they are useless if your infrastructure can't cope?
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Mel Carden (@MissMelanieMurs) reported@beanjr_ @ring Mine is also saying this😩 also saying my chime has very poor connection
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Yota_Ninja (@Yota_Ninja) reported@G3nericUser @ring I was thinking the same thing lol. They've known about this quite large outage for some time, and this is the first public announcement of it... For such a widely used service, too.
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AwakenUnite #GiletsRougeUK ✊🏼🚩 (@AwakenUnite) reported@ring why is it that now when I do live view the microphone is automatically turned on, previously I had to turn it on to speak to those at my door! This is since the outage today, how can I sort this out to how it was
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guntrades (@guntrades) reported@akhan999 @RealJMurray @ring What a BULLSHIT - they did not plan for redundancy and failover because it is CHEAPER this way. And they don't care about outage - no penalties.
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Martin Mitchell (@martinmitch) reported@ring Will there be compensation for this outage?
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Beth Davidson (@bethgrossman) reported@schmassidy @ring Yes! Terrible, camera is not working, awful service right now
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NDHOMELOANS_COM (@GCottrell24) reported@ring you can send out emails all the time to inform me of deals and whatnot, but you can only tweet about a known problem?! How about keeping us informed! So is this system even safe anymore? If you got hacked, how much info was lost?!
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Lori Sierra Sun (@SierraSun628) reported@ring You don't realize how much you depend on it until there's an outage.
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Nigel Flowers (@nigelflowers) reported@ring @ring How about an update on what’s going on, rather than a generic “we are looking into it”. Had a power outage today and had regular texts from the network controller explaining what’s going on and an ETA for a fix. Keep your paying customers informed !
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ALEX MARLEY (@AlexMarleyUK) reported@Billy_5722 @ring They must have had a major issue and reset everything. But I just want everything how it was ASAP as I don't get Motion Alerts, Ring Alerts, and doesn't connect to Alexa. Firmware says unknown. Ring just says keep checking the Status website, but there is no change.
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Mel Felton (@jeepturners) reported@ring It's been out since ~6:30AM Pacific time. Now at 1:00PM you post something. Your support sucks and you not addressing a system wide outage until five hours in illustrates just how bad it is. Oh that and a 33% failure rate of your spotlight cameras.
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Cory Mueller (@MuellerCory) reported@ring @ring I can login to the app but I’m not receiving any notifications to my phone except for when a door is open. None of my motion detector alerts are working. When will this be fixed??? I can’t believe y’all dropped the ball like this the day before a holiday.
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Jay Murray (@RealJMurray) reported@ring Everything goes down so that is understandable. What is not acceptable is how long its been down. Thinking of canceling...
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Brad (@iHerbcustomer) reported@DouglasEBlake @schmassidy @ring I agree. I wasted my morning doing the same thing; even uninstalled the app which now I can’t log back into. Definitely need to find a way to provide notification to customers of a major outage like this that’s lasted all day.
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Neil Martin (@neilmartin83) reported@beanjr_ @ring Same here it’ll be the outage
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Evan Godwin (gAHdwihn) (@TheEvanGodwin) reported@ring You really should notify customers as soon as there's a widespread issue, be it email or text. The shear volume of wasted time trying to troubleshoot is insane.
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Vince (@Vnxe90) reported@b00ksnob @ring @amazon I think its still charging but just the app showing its not. Because before the outage everything worked fine.
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redlorryyellowlorry (@redlorryellow_) reported@ring Don’t have a problem with my pro doorbell
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TimbyWolf (@TimbyWolf) reported@ring do you know how long its going to take for you to fix your service my doorbell keeps saying the battery is dead (its fully charged) and my wifi signal is so poor my chime isnt working and the app is being spicy, HELP!
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Gingie S. Pumpkins (@VelvetMcIntyre) reported@jpolwort @AnthonyH1976 @ring Just checked - the error message popped up but the health stats were accurate. Closed app and re-opened and message was gone. Yay!
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Nick Webb (@nawebb) reported@Billy_5722 @AlexMarleyUK @ring Same problem here, all ring devices are showing RSSI of 0 when our Wi-fi is fine? Also battery showing 100% when it was less than 50 yesterday!
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JOSE C (@JOSEC84995526) reported@ring @ring bad bad. May switch to Wyze after this. Waited this long to tell us anything.
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Vince (@Vnxe90) reported@b00ksnob @ring @amazon I have the same issue. Doorbell is hardwired and app shows its on battery so no charging anymore.. powersource is battery now. Before the outage is was wired. I hope this didn’t broke the whole thing...