Ring status: device issues and outage reports
No problems detected
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (50%)
- Online Features (17%)
- Website Down (17%)
- Errors (17%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Website Down | 6 days ago |
 Addlestone
|
Device Failure | 10 days ago |
|
Newham
|
Device Failure | 1 month ago |
 Port Orchard
|
Online Features | 2 months ago |
|
Morecambe
|
Device Failure | 3 months ago |
|
Greeley
|
Errors | 3 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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chillijoncarne (@johnspack1) reported@ring my chimes not working and can’t be connected to new broadband ?
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East Austin Zaddy (@El_Jefe_Mayor) reportedIt’s probably just me but Is @ring a piece of ****?
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Maze (@MAZEHUD) reported@ring failed to resolve the problem with my device and ignored my attempts to contact them through their available support channels. As a result, I pursued my statutory consumer rights through the retailer, which ultimately led to a full refund. I encourage you to do the same!
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DonutOfDoom (@AnusOfDoom) reported@joegarra61 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯
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FACELESS SHEIN INFLUENCER (@sheininfluencer) reported@ring TERRIBLE SERVICE, SEND MY ORDER!!!
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🇺🇲*****, PLEASE!🇺🇲 (@HonkyPlease) reported@amazon @ring WHAT ******** IS THIS!!!
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LordWilsonVilla🏴🏴UAI (@LordWilsonVILLA) reported@ring can you please tell me how to change my phone number on my Ring account. And don't start by saying sign in to my Ring account because the system won't let me as it keeps sending the verification code to my old phone number which now belongs to someone else 🤬🤬🤬
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James 🌐 (@james_almeida) reportedBe careful ordering AI gear from @Amazon I ordered 2 DGX Sparks. The package arrived opened, items stolen, and boxes re-taped. My @Ring camera only captured a single frame of the delivery guy. He clearly knew what he was doing: stole $10k of AI gear and tampered with the camera so it shut off during the drop-off. How was thing not a package that requires a signature? Also it should have been Fedex or UPS. I reached out to Amazon support and now I have to wait 5 days for them to tell me what's going to happen. I'm without the gear I paid for and it's not clear I'm getting a refund. WTF @Amazon ?
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Helen D (@Helen_D_Snow) reported@amazon @ring I am writing to request assistance with a long-standing technical issue affecting my Amazon account. For several months (possibly close to a year), I have been completely unable to use the Customer Service Chat feature. Every time I attempt to start a chat, I receive the following error message: “Sorry, it looks like we hit a snag. Please select Try chat again. If you see this message again, you can try another help option.” This problem occurs consistently: On every order, not just a specific one. In the Amazon mobile app. Repeatedly over many months. Selecting “Try chat again” never resolves the issue. Because this has persisted for such a long time, I believe it may be related to my account or a backend technical issue rather than a temporary system error. The inability to use Customer Service Chat has made it very difficult for me to contact Amazon whenever I need assistance. I would greatly appreciate it if your technical team could investigate my account and restore my access to the Chat service. I have already contacted Customer Service multiple times regarding this issue. Unfortunately, the problem has never been resolved, so I am reaching out to your Executive Customer Relations team in the hope that it can be investigated by the appropriate technical team. If any additional information, screenshots, or account details are needed, I would be happy to provide them. Thank you very much for your time and assistance. I have always appreciated Amazon’s customer service and hope this issue can be resolved. Attached is a screenshot of the error message for your reference.
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Awake Not Woke (@awakenotwoke71) reported@ring what is going on with your app? Active subscription till next year but not showing on the app. Done all troubleshooting with the AI on your website n still not working.
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Shane Marshall (@semarshall2007) reportedPiece of **** @ring can’t event ******* record any ******* thing worth using unless it’s for there ******* use.
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Mikey! (@comrademikey) reported@ring Hi. I changed my phone number now I'm completely locked out of my account. I'm based in the UK so the advice on your help page is not relevant.
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jack (@ApeManitoba) reported@ring non-functioning customer service. I’ve spent two hours two different days on the phone trying to get a clear answer on transferring an account. Information that’s contradictory and hard to understand literally. A good company bad customer service
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MaryWV (@MaryWVwv) reported@amazon @ring Amazon needs to fix this absolutely crazy huge blunder! Do you need a dictionary?
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LastRealOneLeft (@Rivirunthecity) reported@ring if I bought ya ****** *** cameras I shouldn’t have to pay to use them. The whole subscription to **** I already paid for is so ******* old fix up of just shut ******** down.
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Wildwitch 🧙♀️ (@wild_witchy_) reportedYou see the worst and the best of human beings when you have a @Ring camera at your front window. I watched a woman kick a piece of trash into our front yard. 3 minutes later I watch a couple pick it up and clean it up.
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lisa (@lovemyboysdjr) reported@GlennPurcell2 @Notwokenow @ring Help. I need suggestions as what I should purchase. My indoor ring is very inconsistent
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DonutOfDoom (@AnusOfDoom) reported@ScooterMcNeice 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯
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Alexi atherton (@Alexi2088) reported@ring Thanks for the reply. The issue isn’t a lack of information, it’s that I’ve already spoken to advisers on three separate occasions and each call was terminated before my issue was resolved. I’ll send a DM, but this really shouldn’t have taken a public complaint to get assistance.
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nun u (@DeanAbraham8) reported@amazon @ring HOLY **** AN AMAZON DRIVER DELIVERING A BOX! thought u guys dumped them all off at the USPS to do. i mean u dump off how much at the po to do for u—- 80% of ur pick n choose heavy bs while u deliver the small. f u guys u would b jobless without the po.
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Mark Lawton (@marklawton500) reported@ring just had the most horrific customer service experience. Camera failed, but you've deactivated my device and the lights are permanently on causing a nuisance to my neighbours. You shouldn't have done this until the new device was installed. Customer service refused to help.
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zerofucks (@ZeroFucksOG) reported@therealDeFlock @ring @HomeDepot what in ******** is this bullshit?!
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Jewel S (@jewels_my) reported@ring Oh I’m sorry. You need to fix it on your side. Mine is perfect on this side. Hard wired is great for that. Any more excuses? You have messed with settings also. I took pets off my settings and now they are back on there. How dare you! So many things wrong with #ring not again.😩
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Jordan Aschwege (@derschwigg) reported@ring I've got a gen 1 doorbell and noticed it going offline recently. When I inspected it, it looks like some of the terminals are scratched and aren't making a good connection anymore. Is there any timeline for the spare parts kit coming back in stock or am I doomed to upgrade?
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Laura Waller (@MamaWaller85) reported@ring is there a current issue as my device has been offline all day and no problem with WiFi
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Desi H-1Bhenchods (@desitechsuppoat) reported@pcater64 @ring After they give you their fake USA name, right before letting them go say "TERRY MAKI CHOOT" then hangup before they have a chance to react. (yes it's very bad)
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j (@callmemurnz) reported@ring What are u not understanding…… the post code I put to make my order is not working on the tracking Royal Mail up. There must be a mix up on YOUR end or Royal Mail. Am I speaking Chinese?
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Amanda (@Amanda234712) reported@ring My ring cameras are offline
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Leo (@Leonajardinho) reported@Jouler8 @ring Paying $200 a year just to access footage captured by hardware you already paid for is bad enough. Adding opaque corporate content moderation on top proves Ring is selling control, not security.
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CMurphyGolf (@FixUrBallMark) reported@AlecBurnsGolf @ring Had a similar issue - QR code stated that the camera had already been issued to another person.