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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Sign in (31%)
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Device Failure (25%)
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Online Features (19%)
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Website Down (12%)
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Errors (7%)
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App Crashing (4%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta |
Sign in | |
 Landgraaf |
Sign in | |
| Lakeland |
App Crashing | |
| St. Petersburg |
Sign in | |
| Ocala |
Website Down | |
| Lenoir |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Kev
(@zenmajoo) reported
@antonio750624 @FedEx @ring This seems to be an ongoing issue with them
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Joseph Wade
(@JosephMWade) reported
@ring You put my baby in a **** situation due to your crap product. I returned it. We're done now.
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AyeshaKC❤
(@ayeshakc) reported
@ring why does my ring doorbell keep going offline. It is picking up motion and recording that, it works when you press the doorbell, but live view doesn’t work. My wifi is ok. Please assist
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The Famous Scarlet Infidel. @GBNews' missing host
(@InfidelScarlet) reported
@petemorristwit @ring It's just a baby bear looking for it's mother. I would call animal services to help find her.
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Matthew
(@Matthew84042138) reported
@ring @ring_uk Very disappointing customer service on your live chat today, especially for someone who has been with Ring for along time. Looks like your customer service is getting worse and worse. How can I escalate this issue please?
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Dig-Deep
(@DigDeeper2014) reported
@ring Terrible service, was told via chat to just contact via telephone again even though I’ve spent one hour already on the phone and told there’s nothing you can do?
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SEVANNI BLACK ©™
(@OFFICIALSEVANNI) reported
@5after12 @DoorDash @ring Yes it does. There's a message feature. You probably tipped bad for a long drive.
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Sim
(@simd1ddy) reported
@Neilaj66 @ring I'm in the same boat. Saw a few people on Reddit post the same issue.
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AG
(@Aret75) reported
@Neilaj66 @ring Me too.. obviously a software issue affecting alot of people... need fix asap
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Nicholas Curley
(@nicholascurley_) reported
@ring @ring hi, quite a few people have tweeted about their ring devices going offline. My doorbell is also doing this. The rest of my ring security system (cameras, contact sensors, motion detectors remain online). Is this a known issue?
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Sue 🐾
(@SueEOs) reported
@TheMeltingPat @ring Same here. Some devices started randomly going offline about a month ago after working perfectly for a couple of years. I’ve seen others mention it, too. Yet another fix needed!
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Fireburns
(@Fireburns18) reported
@ring Why bother? Your support already failed to help me. Interestingly they didnt even bother suggesting uninstalling the chime.
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KingWolf277
(@KingWolf277) reported
@ring holy crap, those houses look a lot like the houses just 2 blocks down from where I live. I wonder if?...
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Gail Uy
(@gailybunny) reported
@ring and now it's offline!!
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Ian Middleton
(@IanMiddletonX) reported
@ring devices are pretty good, but their apps are total garbage. They really are letting their customers down with this rubbish. Do some beta testing and do us all a favour. You could start by fixng the 'sharing' option which simply doesn't work
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Jeff Rushing
(@Jeff_Rushing) reported
@ring I need help with a product. Is there a customer service number I can call?
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Stockdude
(@stockguyy) reported
@ring Lol same generic message that you always send. Im good. I’ll pass on wasting my time. The last time I DM’d you guys, I was told nothing could be done and had to call in. That resulted in more wasted time. Why don’t you guys just fix your ****** product or reimburse your customers
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Joseph Wade
(@JosephMWade) reported
@ring No. The person I called should have helped me. What makes you think I want to spend hours on the phone? **** you. Make a better product.
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Pat Johnston
(@TheMeltingPat) reported
Getting motion alerts for my camera out back but it's apparently offline somehow. No other device is having connection issues, including my second camera. Do @ring devices usually disconnect randomly like this?
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Murray Dillon
(@MurrayDillon) reported
@TheMeltingPat @ring It’s affecting a lot of users and Ring are aware, but no update on the Starus page yet. Keep on reporting it = fix
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Ben Keyes
(@saynoto6061101) reported
@ring We need help with all of our cameras, and doorbell. Nothing is working. Please help.
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RG | BuckeyeVet
(@IamBuckeyeVet) reported
Had a @VivintHome security system for 6 months now. Absolutely hate it. Cameras are trash, doorbell doesn’t pickup people half the time. Cancelling this **** and going back to @ring
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Neil Johnson
(@Neilaj66) reported
@ring Can someone help ?Intermittently my Ring camera keeps on going offline but still records motion. But when I try to go live it says it is offline
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Jake Boniface
(@JakeBoniface) reported
@ring Why do ring ignore customers in their forum? For 2 years people have been asking for notifications when their cameras go offline. It’s a simple implementation and massive security issue. My only thoughts are you don’t want people to know how often this happens?
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Liz
(@esoakley22) reported
Time to #inventandsimplify for your customers @ring. Moving into a new home and am unable to connect devices because they are registered to the old owner. Called customer service as requested and they were unable to help me. 1/2
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Dig-Deep
(@DigDeeper2014) reported
@ring Doorbell not not picking up activities correctly & fully tested over 3 months period. Called helpline and after 1 hour troubleshooting still refused to replace my faulty ring. Please help, as now have inconsistent security over my home. Not sure what I’m paying monthly for
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Joseph Wade
(@JosephMWade) reported
@ring thanks for the POS. It doesn't link, has caused undue amounts of stress, and your overall product is ****. I'm returning it to Lowes. I'm getting the Google bell.
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Asif Rahim
(@Asifrhm) reported
@ring Please help me unlink the device previously linked to another account.
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Murray Dillon
(@MurrayDillon) reported
@inetbampot45 @ring Yes lots of reports from customers of exactly the same issue : cams show as offline in the app and do not update the dashboard image and you cannot Liveview… but they are still recoding motion and snapshots in their timeline.
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🇺🇸Edward Seiler🇺🇸
(@cauzin_trouble) reported
So I'm having issues with my @ArloSmartHome go. Not even half paid off yet its missing motions. I've contacted customer service. Took battery out 5 times blah blah nothing. Tried via Twitter. No help whats so ever. So I will have to say I have 3 @ring cameras. Awesome