Ring Outage Map
The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Ring users affected:
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Online Features
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 3 |
| Atlanta, GA | 2 |
| Poplar, England | 2 |
| Elk Grove Village, IL | 2 |
| Safety Harbor, FL | 1 |
| Camberley, England | 1 |
| Royal Oak, MI | 1 |
| San Francisco, CA | 1 |
| Herndon, VA | 1 |
| Santiago de Querétaro, QUE | 1 |
| Philadelphia, PA | 1 |
| Plainfield, IL | 1 |
| Dallas, TX | 1 |
| Miami, FL | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Berlin, Land Berlin | 1 |
| Vigo, Galicia | 1 |
| Rio Rancho, NM | 1 |
| Pretoria, Gauteng | 1 |
| Warsaw, Województwo Mazowieckie | 1 |
| Orpington, England | 1 |
| Wellington, Wellington | 1 |
| Cleveland, OH | 1 |
| Sacramento, CA | 1 |
| Walsall, England | 1 |
| Lichfield, England | 1 |
| Zapopan, JAL | 1 |
| Phoenix, AZ | 1 |
| Mechernich, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jen Rodrigues
(@jenannrodrigues) reported
@ring installing the ring doorbell and it’s not picking up my wireless internet service. Help.
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RJ Link (he, him)
(@rjlink927) reported
@ring Ring... how flexible are the lights? What if one light needs to be pointing to the side and the other pointed down to ensure I'm not blinding my adjacent neighbors by pointing the lights to a specific path. They don't look as shielded as the olds ones.
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Kyle Heath
(@kylesheath) reported
@ring I have a delivery for my ring doorbell out with the courier and you have the wrong address. They keep trying to deliver to the other side of the UK. Can you help me get this sorted as someone is going to get my doorbell!
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John Huckle
(@JohnHuckle8) reported
@ring can anyone help please, why do the notifications NOT work on my doorbell app?
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John Babayka
(@JBabayka) reported
@ring It’s the same issue every other person is having with the ring pro - freezing video, video jumping or no video at all. I wish I would’ve done research and known this before I purchased it. I would never have bought the pro
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John Huckle
(@JohnHuckle8) reported
@ring After all the trouble I am having with Ring and as of yet not sorted by Ring, will upgrading to Ring 4 from my Ring 3 make any difference?
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beny
(@benylevy) reported
DO NOT BUY a doorbell from @ring. There's a battery in it that can go bad. You can hire someone to check the transformer, but end up needing to replace the unit. You can replace unit and still need to hire someone. But a replaceable battery to spend $2.50 instead of $500+? Nope
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®️h0️⃣nd🅰️
(@Rhondasam) reported
Follow up to the careless poor customer service at RING. So they shipped 2nd replacement about 4 days ago (said it’s 2 days) sent me a fed ex tracking that doesn’t exist! @ring @JamieSiminoff where is it?
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Hannah Jones
(@Hannah_Jones201) reported
@ring is your system down again ? My ring has been offline for 4 hours and now has come off my account and I can’t reinstate it back
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Andi Hoyt
(@AndiHoyt) reported
@ring we have called customer service 4 times in the past 3 weeks about a missing order with no resolution. We have not even gotten a promised email and keep getting the same script. This is terrible customer service and frankly ridiculous.
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Sarah Mead
(@TheSmeadster) reported
@ring I've sent 2 DMs already and both times you tell me to ring customer support. Who then tell me they've no news on when the bug in the latest update will be fixed. I know I'm not the only one with this problem. What is the story with the bug??
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old woman
(@shaniat89456347) reported
@MagicalBombFB @ring And they always send you some canned bs when you try to get any help. Yeah Ring technology is very 1990.
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c.h
(@ch44345188) reported
@ring Good afternoon I wonder if you can help me. On the doorbell the two screws that attach it to the wall they are not staying in as the fixings have come away from the doorbell is this under warranty please.
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Cale D. Hawley
(@cdhawley) reported
@ring having trouble viewing video history and opening a live feed. Phone signal and signal to the ring device are both strong. This happens more often than it should. What is it again that I’m paying for?
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Tom Rademacher
(@Tom_Rademacher) reported
@ring 2/2 Box says choice of additional faceplate. I write, you say I will get digital coupon on setup. Nope. Then I write and it will be in welcome email. Nope. Then ‘send picture of box’, then call service. Service says it’s Amazon’s problem. NO IT IS NOT. What is going on?
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