Ring

Ring Outage Map

The map below depicts the most recent cities worldwide where Ring users have reported problems and outages. If you are having an issue with Ring, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Ring users affected:

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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 8
Frankfurt am Main, Hessen 8
Melbourne, VIC 7
Brisbane, QLD 7
Mönchengladbach, NRW 6
Berlin, Land Berlin 6
London, England 5
Hamburg, HH 5
Vienna, Wien 5
Düsseldorf, NRW 5
Los Angeles, CA 4
Sydney, NSW 4
Munich, Bavaria 4
Madrid, Comunidad de Madrid 4
Croydon, England 4
Köln, NRW 4
Birmingham, England 4
Bristol, England 4
Paris, Île-de-France 3
Glasgow, Scotland 3
Atlanta, GA 3
New York City, NY 2
Loveland, CO 2
Blue Springs, MO 2
Essen, NRW 2
Charlotte, NC 2
Seattle, WA 2
Saint-Cyr-en-Val, Centre-Val de Loire 2
Orléans, Centre-Val de Loire 2
Odenton, MD 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • mikeikeda Michael Ikeda (@mikeikeda) reported

    @ring how can I get escalated help? I’ve been on the phone going around in circles with your phone support for 2 hours now. 🤬🤬🤬

  • daputz Putzi (@daputz) reported

    @ring is there a problem with the live video since last Friday? Videos are being recorded when movement is detected, but live videos always gives a still picture and the clock is running, but video is actually frozen.

  • truth_hurts88 kim hamilton (@truth_hurts88) reported

    @ring my ring doorbell is offline Internet is fine as my other cameras are still working any suggestions

  • T_K_J_ KJ (@T_K_J_) reported

    @ingolohr @ring @daputz I am having the same issue.

  • GoLarge Keith Phillips (@GoLarge) reported

    Hey @ring can you help me please? My lights on my new Wired Floodlight Cam is continuously on. I’ve tried settings, schedules, motions, turning it off etc. (But it keeps coming back on) Anything else I can do?

  • McKenziParham McKenzi Gravesmill (@McKenziParham) reported

    @ring my stick up camera won’t turn on, we’ve charged the battery and replaced the battery. Still nothing. The blue light won’t flash. It’s about a year old, can you help?

  • BrandonAtkinsX Brandon Atkins (@BrandonAtkinsX) reported

    @ring why is it so hard to speak to someone who can speak clear English and that can actually help when you call? I’ve asked to speak with a supervisor several times and they give me some bullshit about being in a meeting.

  • AntonyOwner tony styles (@AntonyOwner) reported

    @ring Last week my alarm keypad went off line & a Ring technician helped me get it back. Today it has gone offline twice & both times it has also taken itself off my list of devices.The first time I reinstalled it but is it time for a replacement?

  • craig_westwood Craig Westwood (@craig_westwood) reported

    @ring chime is flashing blue, tried reset button but still flashing. Please help.

  • charlesmartelfr ★彡 Charles Martel 732 彡★ (@charlesmartelfr) reported

    @ring Not exited at all since you're taking down your Windows App!!! Very disappointed since it was the fastest way to see the video feed! Time to shop somewhere else for my Doorbell replacement!

  • g_venable Geni Venable (@g_venable) reported

    @ring My doorbell battery started draining in a day. Any idea how to fix this? All the settings are the same as they were before when it would last 2+ weeks without needing a charge.

  • daputz Putzi (@daputz) reported

    @ingolohr @ring Problem exists only on my iPhone. Wife's phone works. workaround is now using the Rapid Ring app on my iPhone.

  • daywalkerzrow eric daniels (@daywalkerzrow) reported from Athens, Georgia

    @ring someone knocked down my front camera yesterday I put it back up it has power but not showing anything. The battery was at 21% so I tried charging it and no charging ring at all

  • Robbinlynn Dr. not Ms. Robbinlynn (@Robbinlynn) reported

    Finally done with @ring terrible customer service. Because of their horrible advice I have no monitoring. Will be shopping for new systems soon

  • zakabitz zak abitz (@zakabitz) reported

    @ring Is one of the worst pieces of smart home tech there is. Never connects, rarely picks up on people that walk directly up to it, did I mention it never connects? Absolute trash.

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