Outlook.com status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Outlook.com users through our website.

• Sign in (69%)
• Website Down (16%)
• Errors (15%)

Live Outage Map

The most recent Outlook.com outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	9 hours ago
Toronto	Sign in	9 hours ago
Grand Rapids	Sign in	11 hours ago
Inwood	Sign in	12 hours ago
Hayward	Sign in	16 hours ago
Eichstätt	Sign in	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Outlook.com Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oktay (@OktayAykut1) reported 6 minutes ago

  @MicrosoftHelps Locked out of my account for 3 days. Reset doesn’t work, verification fails. Recovery email & phone are linked. No support. Please fix this. @Outlook

• 
  BennyTheJet✈️ (@bennythejet_55) reported 9 minutes ago

  @Outlook How about fix your ****** platform smh. Have had nothing but issues for 2 straight days. Can barely work because it doesn’t load worth a ****. Check connection with ISP. All good. You gonna reimburse everyone for these disruptions. It’s a joke at this punt

• 
  Craig (@cjl85718) reported 11 minutes ago

  @simoes_romeo @Outlook Yup. Just fixed it. From last login attempt - need to wait about 1hr. Then these steps: Delete outlook from iPhone mail. Then hard reset phone. Then reinstall Outlook. This worked for me - might help you. Good luck

• 
  Dr. Vishal Kumar (@vkfzr) reported 12 minutes ago

  @Outlook @MicrosoftHelps I’m unable to access my email account due to issues with two-step verification. The SMS authentication service is not working & I no longer have access to Authenticator app after resetting my device.This has locked me out of my A/c despite genuine user.

• 
  Mark Young (@2_youngy) reported 14 minutes ago

  @Outlook your emails are still not working!

• 
  MWBEATS (@mwbeats) reported 14 minutes ago

  @Outlook I keep getting the same message that MFA phone code verification isn’t available now - I need that to login to reset my password. It’s been 36 hours. Please help.

• 
  Nicky Cowell (@NickyCowell) reported 15 minutes ago

  @Gem83Col @Outlook @Microsoft Mine is also down but if you log into Hotmail via your web browser it should work. That’s the only way I can check my emails

• 
  NewsMän (@KueddeR) reported 17 minutes ago

  @MauricioHunt2 @Outlook I'm having the same problem. Four emails I sent to Hotmail in the last few hours were bounced back.

• 
  HIGHBURY HAMBURGERS (@choparteta) reported 17 minutes ago

  if anyone has a @Yahoo..deactvate it..they are pure scum..even when u enter ur password to login they block u..create with @Outlook

• 
  K Grimsley (@KazzaGrims) reported 20 minutes ago

  @Outlook two step verification not working. I cannot wait 24hrs for a reset on emails and typical no human contact to help 🙄

• 
  Sreeni (@sree9819) reported 22 minutes ago

  @Outlook I have been trying to get to a live agent for AGES regarding an issue with my account (which has been hacked) and I haven’t received a single helpful response! I am unable to jump on a chat with life agent anymore! How am I supposed to recover my account with no help!!

• 
  Timothy Nichols (@nichols_ti28279) reported 24 minutes ago

  @HollyKing810925 @Outlook Volan_xyber can fix this.

• 
  Timothy Nichols (@nichols_ti28279) reported 24 minutes ago

  @jorgemarketer @Outlook @MicrosoftHelps Volan_xyber can fix this.

• 
  Kimberley Treece (@T25Kimi) reported 27 minutes ago

  I am getting increasingly frustrated with the lack of response from @Outlook @Microsoft in relation to these issues being experienced. When will I get access back to my account???

• 
  Kiera (@kiera34670) reported 28 minutes ago

  @Outlook I have had no access to my emails for 3 days now, I have tried from my phone, I have tried from my laptop nothing is working. When you google the outage it says that the issue has been resolved. Please can someone help me. 🙏🏻🙏🏻

• 
  Ms.Tab00 (@MsTab00) reported 32 minutes ago

  @Outlook Posting while your servers are down is asinine behavior 🥴

• 
  ⚡️Rob Truss⚡️ (@robtruss81) reported 34 minutes ago

  @Outlook is the app still down in the uk ? Can’t log in !

• 
  Joe Robinson (@MrJoeRobinson) reported 34 minutes ago

  Anyone else having trouble getting into outlook / hotmail? Tried everything to sending links to other emails to recover email address but no luck. Anyone help? @outlook @Microsoft #hotmail #outlook

• 
  TONY SANDERSON (@EMANONF1) reported 36 minutes ago

  @Outlook Email still down here in the UK. How can I work like this?

• 
  Erick Salas (@MEGAARICK) reported 38 minutes ago

  Hey @Microsoft @Outlook I need help, someone logged in my old email account, I lost that phone number so there’s no way to recover it, I tried everything, but it’s not working and someone now added my old account to authenticator app, I need help please, I can provide all info.

• 
  Ms.Tab00 (@MsTab00) reported 39 minutes ago

  @Outlook y’all are out of line?!?!! Servers down for over 24 hours

• 
  Katlego Makgaila (@Katlego_Mack) reported 39 minutes ago

  Please fix the Outlook search tool @Outlook @Microsoft

• 
  onelove (@brummy1978) reported 41 minutes ago

  @Outlook locked out of account and verificatiin is not sending code to my phone get the code to back up mail but when i select phone get error frustrating

• 
  maximus (@craigmaxmus) reported 44 minutes ago

  @Outlook what is the issue with outlook email on apple devices . We ca not sign in to email ?

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 48 minutes ago

  @Outlook How is your app so terrible and preventing junk/phishing emails going into peoples main inbox? Useless and the worst at it. You must be making something from it.

• 
  Yogee (@misteryogee) reported 53 minutes ago

  My live/microsoft userid/email is in some leaked hack db and now I keep getting these Authenticator requests every few hours by someone trying to access my account. @Microsoft @Outlook @MicrosoftHelps is there a way to geofence my account and lock all access attempts from other countries. This can’t be just a problem unique to me

• 
  Luke Hearns (@LHearns2) reported 54 minutes ago

  Well @Microsoft .. guess I better sort out all my **** that I use a hotmail account for and get it changed over to Gmail or other option. 3 days down is a little much when finances/trips/etc depend on info sharing via email. #microsoft #outlook #hotmail @Outlook @MicrosoftHelps

• 
  N8 (@nathane10422899) reported 56 minutes ago

  The new @Outlook is terrible, you can’t even respond to original emails sent to you if someone that was cc’d sends a response to that email and you press reply as well it will never go back to the original email it will only respond to the person that responded. Terrible update

• 
  Chris Walker (@Cwalker6033) reported 57 minutes ago

  @Outlook please fix the issue, cannot log into my account, cannot reset my password, cannot speak to anyone at Microsoft. Poor support for a paid service!

• 
  MJ (@marifuenzalida) reported 59 minutes ago

  @hotmail @Outlook not working