Outlook.com status: access issues and outage reports
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Full Outage Map
Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.
Problems in the last 24 hours
The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Outlook.com. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Outlook.com users through our website.
- Sign in (72%)
- Website Down (15%)
- Errors (13%)
Live Outage Map
The most recent Outlook.com outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Quito
|
Sign in | 1 day ago |
|
Quito
|
Sign in | 1 day ago |
 Campeche
|
Sign in | 3 days ago |
 Elizabethtown
|
Sign in | 3 days ago |
 Hackney
|
Sign in | 3 days ago |
 Colomiers
|
Errors | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Outlook.com Issues Reports
Latest outage, problems and issue reports in social media:
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Erick Salas (@MEGAARICK) reportedHey @Microsoft @Outlook I need help, someone logged in my old email account, I lost that phone number so there’s no way to recover it, I tried everything, but it’s not working and someone now added my old account to authenticator app, I need help please, I can provide all info.
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Joe Robinson (@MrJoeRobinson) reportedAnyone else having trouble getting into outlook / hotmail? Tried everything to sending links to other emails to recover email address but no luck. Anyone help? @outlook @Microsoft #hotmail #outlook
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Shardae (@Shardae_Shanice) reported@Outlook Can you help me log into my Hotmail account ASAP. Phone verification not working and account recovery is failing as it says 2FA is enabled. What have you done??? PLEASE HELP
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Rahimuddin (@mdrahiem) reportedWhen you can implement input focus in 2 steps out of 3 in the login form, what's the reason to not implement in the OTP section too @Outlook?
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Jane Darling (@janeydarling1) reported@outlook down again? This is ridiculous
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William (@dxgl_org) reported@eternalsparrow1 @USCPSC They are still selling fraudulent capacity 18650 batteries but CPSC is not taking them down on that. Also the remedy involves contacting an @outlook.com email so CPSC is posing a potential cybersecurity risk.
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Dr. Vishal Kumar (@vkfzr) reported@Outlook @MicrosoftHelps I’m unable to access my email account due to issues with two-step verification. The SMS authentication service is not working & I no longer have access to Authenticator app after resetting my device.This has locked me out of my A/c despite genuine user.
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Zemen Berhe, PhD (@zemensberhe) reportedMy outlook doesn’t work since yesterday on my iPhone and iPad and I see others have similar issues! What can we do @satyanadella @Outlook 🤔
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SpongeBob (@Jack_the_westi) reported@TBanton18 @Microsoft @Outlook I had the same problem a while ago, absolutely impossible to speak to a human at Microsoft to get support, finally I switched to Gmail, caused a lot of disruption because my old Hotmail is used to verify loads of passwords, annoyingly I keep getting reminders to log into Hotmail
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ATMOSARRISES (@XsinandtonicX) reportedBlocking my previous tweets @Outlook ? Why are there no alternative means of support for account access error? I signed in from a new device with a new phone number with my exact credentials ?
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TONY SANDERSON (@EMANONF1) reported@Outlook Email still down here in the UK. How can I work like this?
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Timothy Nichols (@nichols_ti28279) reported@rossiantony46 @Outlook Volan_xyber can fix this.
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James Alexander (@justjamess87) reported@Outlook how am i STILL not able to access my EMAILS??? Why are your services STILL DOWN?!?!?!?!?!?!?!?!?🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 Coming upto 48 hrs now! This is ridiculous and absolutely unacceptable. #outlook #outlookdown #hotmail ******* Joke!
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Oktay (@OktayAykut1) reported@MicrosoftHelps @Microsoft @Outlook Update: I finally managed to recover my account. I had to install the Outlook app on iOS and go through the “forgot password” process there. Somehow the verification (robot test) worked there, and I was finally able to reset my password. This just shows how broken the system is — the same process didn’t work anywhere else. Also, Microsoft’s support is even worse than the system itself. No real help, no human support, just useless automated responses. This experience was extremely frustrating.
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Tariq Ponir (@hyperactve) reportedMicrosoft @Outlook is beyond broken. I accidentally wrote a wrong email ID (external) which failed to deliver. Now, I am trying to send it to the correct id, but outlook keeps "correcting" me to the wrong one. No intuitive way to bypass this. This has to be a joke or something.
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Leaves Ahead (@acetipped) reported@Outlook when are you guys going to fix this email sync outage on iPhone?
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peter wilson (@wilsonpeter48) reported@Outlook help I need to send a video in an email buts it's telling me it can't can't due to size but I had this issue before and shrunk the video to nearly nothing but still won't work so how do you manage it pro do it
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Dee (@PlatinumEvents_) reported@Outlook The verification is not working for me when I try to log in via my laptop. Could you assist.
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MWBEATS (@mwbeats) reported@Outlook I keep getting the same message that MFA phone code verification isn’t available now - I need that to login to reset my password. It’s been 36 hours. Please help.
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Katlego Makgaila (@Katlego_Mack) reportedPlease fix the Outlook search tool @Outlook @Microsoft
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N8 (@nathane10422899) reportedThe new @Outlook is terrible, you can’t even respond to original emails sent to you if someone that was cc’d sends a response to that email and you press reply as well it will never go back to the original email it will only respond to the person that responded. Terrible update
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Julia Ullrich (@JuliaUllrich13) reportedWhat the heck is up with @Outlook?? Been locked out of my email for two days and all I get is “this verification method isn’t working right now” and then it says I’ve requested too many codes! Also can’t contact support cause I can’t sign in or access your chatbot :(
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jen (@JackalopePoop) reported@Outlook wtf is going on with email login -- why is the valid password with the special characters that you made me specifically choose not enough for me to login from the same exact laptop I use every day?
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eeeeeeee (@mattyhattycat) reported@Outlook @Kareem1702 It happens to me every week and you never respond on tweets or in messages. Why don't you just fix the issues, people have been complaining for months now.
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Timothy Nichols (@nichols_ti28279) reported@MartGHtTx @Outlook Volan_xyber can fix this.
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alli. (@lovemesomeALLI) reportedSooo anyone else's email still down, still not allowing them to reset their password? Saying 'too many codes try again tomorrow'??? W T F!!! @Microsoft @Outlook
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B. (@Drum_y) reported@nar1Thirty1 @justjamess87 @Outlook Still down here too
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Kyle Davey (@KyleDavey86) reported. @Outlook I am being told my account is locked out. I need to verify I’m a human with a press and hold button. I have tried this several times and it keeps saying try again. How do I fix this and is there an actual person to assist in getting me access to my emails again?
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Wildo Tango (@xx01010xxc) reported@Outlook you're #hotmail recovery is not working, I need human assistance
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princess (@princess420604) reported@Outlook are you aware of any glitches with shared calendars? I’ve lost 2 of my family calendars overnight and they can’t see mine anymore either. Have deleted them and readded. Still not working.