Outlook.com status: access issues and outage reports
Problems detected
Users are reporting problems related to: sign in, website down and errors.
Full Outage Map
Outlook.com is a web-based suite of webmail, contacts, tasks, and calendaring services from Microsoft. One of the world's first webmail services, it was founded in 1996 as Hotmail.
Problems in the last 24 hours
The graph below depicts the number of Outlook.com reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 22: Problems at Outlook.com
Outlook.com is having issues since 12:00 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Outlook.com users through our website.
- Sign in (51%)
- Website Down (25%)
- Errors (24%)
Live Outage Map
The most recent Outlook.com outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Quito
|
Sign in | 5 minutes ago |
 Catlettsburg
|
Sign in | 26 minutes ago |
|
Rocky Mount
|
Website Down | 35 minutes ago |
 Stockholm
|
Sign in | 59 minutes ago |
 Ciudad Jardín
|
Sign in | 2 hours ago |
|
Charlotte
|
Sign in | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Outlook.com Issues Reports
Latest outage, problems and issue reports in social media:
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Ross Barker (@RossBarker79) reported@Outlook why is it no longer possible to communicate with a human on live chat or a telephone? You ai is horrific and cannot solve issues
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Tom sayer (@Jeffnel429545) reported@Microsoft @Outlook Fix outlook online and update your status page you jackasses
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Matt Ayoub (@mattayoub1) reportedCan someone from @Outlook please send me an email address so i can get my issue resolved? It’s been months. All my Hotmail is in a different language and no one i have talked to can help me. It’s making using my outlook email a living hell. I just need an email
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Sheheryar Muhammad Khan (@sheheryarmkhan) reportedThe Outlook app is broken on the S24 Ultra. Can't really use it since a few days now... @Outlook @Microsoft
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Ayah 𓂆 (@Ayoosh284) reported@AzizSafi17 @Outlook I have the same issue it started on Feb the 7th
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Monica Rangel (@MonicaLRangel) reported@Outlook Have been having issues with outlook all day today is there something going on?
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Bob (@Bob_of_Baghdad) reported@Outlook What’s going on with email Templates missing? This has totally destroyed our work flow. Please fix asap.
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🌼🇰🇼زعفرآنه🇰🇼🌼 (@zafraana86) reportedUnable to sign in to my Outlook account. Is there a current outage? Please advise when it will be resolved. @Outlook @Microsoft
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Nicole (@Nicole18068) reported@Outlook IM NOT RECEIVING EMAILS!!! ITS NOT WORKING!!
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Old Man Axlzero (@axlzero666) reported@Outlook do you idiots have any idea how ******* broken your customer support system is it does nothing to help customers your menus run people around in circles on the phone and leads to disconnected number you can access online chat support and if someone steals your email you
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suckafree (@xanaxanadu_) reported@Outlook How am I supposed to reset my password or recover my account when the phone number option isn’t working. I keep getting an error that reads “this method is not working right now”. I can’t log in to get any help or support and the Get Help page does not address my issue.
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Joel (@Joel94994231) reported@Outlook If the fkn log in system. I can't log in half the time says to many times login in use different browser. Just let me use a fkn password. I don't want 50 different methods. Ffs. Wake ******** up
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Suzanne Lanoue (she, her, hers) 🤎🧡🩷❤️💗💖💜💝💘 (@slanoue2016) reported@Outlook How do we get support from a live person? Nothing is working. My husband can get on his Hotmail account on his phone, but it's not working on any of our laptops. He doesn't have MS Authenticator set up, and it's confusing as to how to do that. When we ask to send a code to his phone, it never arrives. He's not sure about his password. When he tried it, it said he was locked out. He doesn't have a security key, etc. When we tried phoning for help, the automated thing just sends us back to the Web. Please help! This is maddening.
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🌄🐣 (@2689j) reportedAlso, @Outlook I had to put these in my junk profile myself. Are you not able to tell these are spam? Cuz if not, we should just shut y'all down now and save everyone some time and anguish.
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the man among gods 🧛🏿♂️ (@themanamonggods) reported@PatriotWalker @Outlook @Microsoft I'm going through the same issue here
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Cindy Bisset (@bisset_cindy) reported@Outlook I think everyone who has a complaint about Microsoft (because I can not be the only one), and their lack of customer service and related productivity issues should get together and let’s Sue them. I have paid multiple times for this ****
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Lewis Fox (@Lewi54ox) reported@Microsoft @Outlook tried signing into my account on my Xbox. Couldn’t so had to try sign in on my Hotmail. Couldn’t, tried resetting password on the app gave ALL MY OWN CORRECT INFO. Couldn’t, tried calling for help, got told to sign in online to reset password. Honestly🤬
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Cheekyman81 (@1_hsm) reported@Outlook I’m struggling to get any traction from your support teams to regain access to my Hotmail account. Recovery forms are not working. Who do I escalate to? I have had this issue for 1 month now.
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A R Pᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@altieri_palorca) reported@Outlook My case involves MAILBOX CORRUPTION, not deletion. I need this escalated to the engineering team. Only they can restore internal server snapshots. The attack happened yesterday — there is still time.
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Nick ✨ (@njamess10) reportedGod, @Outlook just keeps getting worse by the day..... what's going on @Microsoft?!?! It never fails to go down. It's NEVER been this bad.
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M$. FIT (@1BOMBDIGGITYBOO) reportedMy reminders ain’t reminding. Fix it! @Outlook
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Wendy Watkins (@WendyWendywat) reported@Outlook having real problems contacting customer support - how do I urgently get hold of someone please? URGENT
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J.T. (@Joseph3T) reported@Outlook customer service is absolutely terrible…
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Roni (@srijansen39) reported@Outlook @MicrosoftHelps Hi Microsoft/Outlook team, I recently created a Microsoft account and got an @outlook.com email by default. But every email I send to Gmail addresses lands in the recipient's Spam folder, so they never see it. This is causing major inconvenience— Fix this
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mother lee. (@heylee824) reportedthe search bar is not working the way it should @Outlook 😔
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Fred (@ch1vat0n) reported@claudeai Maybe Claude can help the @NASAArtemis crew to fix their @Outlook not working? Maybe trying classy elm will do?
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Sidhant Ranjan Shrivastava (@sidhantranjan) reported@MicrosoftHelps @Microsoft @Outlook I can’t log in to my personal Hotmail account. I receive the verification code on my alternate email, but after entering it, I get “Please try again later” for several days. Please help fix this issue.
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Cédric Krier (@cedrickrier) reported@Outlook can you fix your email server???? 🤬🤬🤬🤬
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Taz 泰秀樂 (@tazorack) reported@Outlook Fix outlook please it is very bad constantly forcing you to change your password. After changing the password it don't work again. Makes no sense. @MicrosoftHelps
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Blaine (@blainej7) reported@MicrosoftHelps @Outlook stop trying to cram your AI mess called CoPilot down our throats. You need to make a way to PERMANENTLY turn it off across all platforms and devices.