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Optus

Optus Outage Report in Tom Price, Ashburton, Western Australia

Why is my Optus service not working?

Problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Tom Price, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Tom Price, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Optus

Optus is having issues since 01:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 38% Internet (38%)
  • 29% Phone (29%)
  • 15% E-mail (15%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • tamhus8
    Tamhus (@tamhus8) reported

    @Jeremy_Kirk You should log into the @optus account portal and monitor the XHRs that occur while viewing mundane things like data usage. The API serves up the entire customer record in clear text incl payment card, address, identity, DOB etc with every request. Like a 12yo wrote their website

  • erik_petersen
    erik petersen (@erik_petersen) reported

    @Jeremy_Kirk @latingle @ClareONeilMP Since the early 1970s, encryption has been used to protect sensitive information, so wtf is Optus doing storing drivers licence & passport info as plain text. A security audit would highlight this. Fix it by copying fields to encrypted values in less than a week. I wish!

  • _judge_moody
    msw (@_judge_moody) reported

    Hey @Optus - a credit doesn’t help me, a ex customer whose data got stolen.

  • mrickards1
    Michael Rickards (@mrickards1) reported

    @abc730 @ClareONeilMP OPTUS security and privacy protections have been poor for a very long time. I left Optus some years ago because of this. A person who knew I had an account readily impersonated me and hacked just by knowing my name, address, date of birth, despite an account PIN number.

  • MarcusMMcIntyre
    Marcus McIntyre ⏩ (@MarcusMMcIntyre) reported

    So where is this hundreds of millions of dollars in fines for Optus @ClareONeilMP? Surely we're not morons with a low limited number right? For a major corporation who leaked around 40% of the Australian populations information? We're not that stupid right? #optus #optushack

  • couch_specimen
    CouchSpecimen (@couch_specimen) reported

    @newscomauHQ O'Neill says “Responsibility for the security breach rests with Optus", well ******* I would've thought the responsibility rested with the hackers.

  • KindRegardz
    msinformation (@KindRegardz) reported

    @nickbonyhady It's all compounded by at least 15years (that I could see) of Optus whinging re 'excessive regulation' by Govt. Calls for Govt. to now fix this shitshow are seemingly, unjust. Optus outsourced its network management to Nokia in 2017/18 and shed 170 jobs as it did so.

  • KateA_au
    Kate A (@KateA_au) reported

    I have been an Optus customer for 6 years. I keep hearing about emails being sent to Optus customers whose data has been compromised, but I haven’t received one. I don’t know if that’s a good thing or a bad thing?

  • MarcusMMcIntyre
    Marcus McIntyre ⏩ (@MarcusMMcIntyre) reported

    So where is this hundreds of millions of dollars in fines for Optus @ClareONeilMP? Surely we're not morons with a low limited number right? For a major corporation who leaked around 40% of the Australian population's information? We're not that stupid right? #optus #optushack

  • LevonJP
    Levon J Polinelli (@LevonJP) reported

    @abc730 @ClareONeilMP 7 months dealing with @Optus incompetence, brought in the Ombudsman and finally fees waived for their gross errors, only for them to pass it on to debt collectors when I changed providers. Took them til today to notify my all my data was leaked. They don’t deserve to operate.