Optus outages and service status in Blackwater, Queensland

Problems in the last 24 hours in Blackwater, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Blackwater, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  West Ham Fans Australia (@WHUdownunder) reported 2 minutes ago

  @villaminium They were absolutely fleecing us towards the end of that spill though… Had a mate who worked at Optus and he said there was hundreds of British customers who were only with them for the football package. Seemed an insanely stupid deal to let go of imo

• 
  leon (not kin) (@doingwritebyme) reported 2 minutes ago

  Hey @Optus how is it that I cannot pay you MORE money to add a device to my plan because of a "contract limitation" I was never told about to begin with. Worst customer experience I've ever had, will be cancelling all my services as will my friends and family.

• 
  glitch_sun (@glitchsun_) reported 3 minutes ago

  Just had the worst customer experience in my life from @Optus It took 2+ hours of dealing with barely legible Indians passing me from department to department. The worst was the ‘Tech Support’ woman who didn’t even know what 5G+ was and had to look it up on the website.

• 
  Lady Leo (@Dunhacking) reported 4 minutes ago

  @Optus Please fix your Pay By Phone service. Three failures so far today. Rang your Enquiries number and got shunted back to Pay By Phone.

• 
  andy lai (@andylaiz88) reported 11 minutes ago

  @Optus horseshit, 1/4 of Sydney coverage is still terrible.

• 
  Alison Kyteler (@ali_kyteler) reported 13 minutes ago

  @AnikaWells @Optus @acccgovau Verification emails with codes are taking 1–3 hours to reach Optusnet users’ inboxes, making them useless since most codes expire in 5–30 minutes. A search online shows plenty of people describing this issue. Result: locked out of accounts.

• 
  C (@coryidau) reported 16 minutes ago

  Just tried to call @VodafoneAU to find out why my SIM card flicked between No Service and SOS and intermittently on 5G. I tried to call and it from an Optus network phone and the message, "Optus wishes to advise that the number you have called is not connected". That number, the Vodafone Australia 1300 number

• 
  Max Thum (@maxxthum) reported 20 minutes ago

  Also, fix your inferior network @Optus. But knowing them, blame the end user. One whole hour and no connection.

• 
  Optus Help (@optus_help) reported 22 minutes ago

  @Kamoreyes Hi Javier - We apologise for any inconvenience this may have caused. It’s certainly not good to hear that you are experiencing issues with your brand-new phone. In many cases, problems like this can be related to software glitches, and a factory reset may help resolve the issue. If the problem persists after the reset, we would recommend visiting your nearest Optus store so that the team can inspect the handset for you. We understand it may take some time to visit a store, but this is often the quickest way to have your concern addressed and resolved. Aman

• 
  Jesse (@JesseValeri) reported 26 minutes ago

  @Teh_Jkr @Optus Phone plans are the ******* devil. Designed to keep you handing over money. Get a prepaid SIM card and never look back. Watch your wallet grow too.