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Optus

Optus Outage Report in Blackwater, Central Highlands, Queensland

Why is my Optus service not working?

Problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Blackwater, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Blackwater, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Optus

Optus is having issues since 09:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 38% Internet (38%)
  • 29% Phone (29%)
  • 14% E-mail (14%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Moothu22
    Moothu (@Moothu22) reported

    @Optus After a few more phone calls someone finally helped and are apparently sending a technician to help. Though the fact that I was constantly hung up on or asked to get a new plan and spend more money and not helped before hand was still very frustrating as a customer.

  • mattyofthebell
    Matty (@mattyofthebell) reported

    @Optus How about sticking to your core business? Might help don't you think?

  • TweetZakAttack
    Zak (@TweetZakAttack) reported

    @VoteLewko @StuddertNatalie @AlboMP There is always more than 1 issue that causes a breach. Zero day alone isn’t enough. You’re using Optus as an example, there weren’t even hacked. They left an API wide open.

  • 50to39
    Donna Longhurst (@50to39) reported from Sydney, New South Wales

    The latest Optus ad deals with their cyber attack. Fair enough. My problem is they use the term 'learnings'. A word that doesn't exist in the English language. Lessons is the correct term, or 'what we have learnt'. If they can't get something that simple right, I wonder....

  • billygraveslfc
    William Newman-Graves (@billygraveslfc) reported

    Hey @Optus is calling out your absolutely woeful customer service on here the only way to get a complaint addressed? 3 weeks now and no resolution.

  • Georgeathert13
    Mask of Sanity (@Georgeathert13) reported

    @Telstra It's just that I'm with Optus ATM, but I'm planning on going to Telstra next week. They will release me from my contract with them because they can not provide service. I've checked Telstra in my area is OK

  • AllanSpence20
    Allan Spence (@AllanSpence20) reported

    @NortonSupport why you charge me $2000 then $3999 for the Optus medians hack. are you not support the prevent this. GARBBAGE

  • VB_82
    Vytas Birstonas (@VB_82) reported

    @juniperjessi @libyanfighter90 @datenasrin And look at what happens when you give your ID to legit companies like Optus, never mind some random WL you've never met. Same with deposits, I've actually pre paid nearly a year's worth of visits before, but never for the first meeting

  • Hope_d2704
    Hope Douglas (@Hope_d2704) reported

    @Optus I need help from your amazing Twitter team AGAIN! I can’t get a response from a case manager on an overcharge and I keep getting emails saying my service will be limited tomorrow. I keep reaching out to them but no response 🙁

  • promise_bts7
    adrian⁷ (he/they) (@promise_bts7) reported

    @piedpiper147 Are you a traumatised optus customer too 🥲