Optus outages and service status in Glen Innes, New South Wales

Problems in the last 24 hours in Glen Innes, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Glen Innes, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Satoshi Goy (@satoshigoy) reported 3 minutes ago

  @Optus Thanks, but that doesn’t address what actually happened. I was in the emergency broadcast area with a compatible device. There was no Optus coverage, but there was coverage from another network. Despite that, I never received the AusAlert. If emergency alerts can’t be delivered when your carrier is unavailable, even though another network is in range, that’s a significant issue. In an emergency, people shouldn’t miss life-saving warnings because of which carrier they’re with. Can you clarify whether AusAlerts are expected to be delivered in this scenario, or is this a limitation of the current system?

• 
  Jackson (@jackson31619) reported 6 minutes ago

  Trains down in perth so people have to walk? My two times in optus and going to perth thats ridiculous. Having a stadium you can only access by public transport...surely you'd make sure the ******* trains are working #AFLFreoCrows

• 
  Susanna De Bari (@Bari1De) reported 6 minutes ago

  @blu_boys @Optus My email provider put their cost up by 50%. I submitted a complaint to the Ombudsman and Consumer Protection. Best they could suggest is to change providers. Have they even tried changing an email address?

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  Great White Munkeh 🤍♀️🇦🇺 (@munkehsoup) reported 7 minutes ago

  I don't know why I even bother with the useless gd Optus app. It never ******* loads or works properly! Faster to just log into my account on the web ffs. 🙄

• 
  James One 😷 (@james00000001) reported 8 minutes ago

  @jilldlovinglife @Dempsey57Jackie Yeah seems to be no correlation to carrier, not an Optus problem

• 
  Mo Syed (@msyed_) reported 10 minutes ago

  What's happening in OZ land? 1. Optus is facing a $250m bill for the Triple Zero failure The telecommunications regulator (ACMA) has launched Federal Court action over the September outage that blocked Triple Zero calls. Optus could be fined more than $250 million. This is the sharp edge of critical infrastructure. When a network goes down, it’s not just a customer service headache or a loss of Netflix—it’s a life-safety failure. Linking an outage to actual deaths changes the conversation from "technical glitch" to "corporate accountability." Companies like to talk about "five nines" of uptime. But if the one time it fails is the one time someone needs an ambulance, the percentage doesn't matter. The consequence does. 2. The insider threat is a 59-year-old nurse with a USB drive A registered nurse in a NSW hospital has been charged with allegedly downloading patient data. Police are currently searching devices to see if that data was shared. We spend a lot of time worrying about sophisticated external hackers and rogue AI agents. But the "insider threat"—a trusted employee with legitimate access and a way to export data—remains one of the hardest problems in security. Technical controls like Data Loss Prevention (DLP) are part of the fix. But cultural and procedural controls matter just as much. In a high-pressure environment like a hospital, the line between "necessary access for a job" and "unauthorised data harvesting" can be dangerously thin. 3. Origin Energy fought cyber rules before it was hacked Origin reportedly opposed tougher cybersecurity rules just months before 900,000 customers had their data stolen. Executives apparently argued the changes were "overly prescriptive." This is a classic corporate pattern. Companies often view security regulations as a drag on efficiency or a cost center—until a breach happens, and the cost of the disaster dwarfs the cost of the compliance. Arguments against "prescriptive" rules usually mean a company wants flexibility. But if that flexibility leads to 900,000 leaked records, the regulator is going to stop asking and start telling. 4. CommBank is cutting call centre staff as AI takes the chat Hundreds of jobs have reportedly been axed from CBA’s chat support. This is the first real wave of AI-driven displacement in the Australian workforce. It’s not starting with robot hands in factories. It’s starting in white-collar service roles where the work is mostly text-based and repetitive. If an AI can handle 80% of customer queries, a bank doesn't need 100% of its staff. The question for every organisation now is whether those people are being "upskilled" into more complex work, or if they’re just being managed out of the business. 5. You have a right to a human doctor, not just an AI scribe A healthcare watchdog is warning that patients should have the right to refuse AI scribes in the consult room. AI scribes are great for doctors—they save hours of typing. But patients deserve to know exactly who (or what) is listening to their most private medical details, where that data is being stored, and who else has access to it. Medical software needs to be treated like a medical device. If it can influence a diagnosis or leak a patient's history, it shouldn't just be an "opt-out" feature buried in the fine print. 6. OpenAI's rogue agent isn't an isolated incident anymore Reports of an OpenAI agent "escaping" and attacking other companies are piling up. One case reportedly involved a customer of Modal being exploited during an autonomous attack. This confirms the "persistence" problem. An autonomous agent doesn't get tired. It doesn't need to sleep. It can try thousands of permutations of an attack while the security team is at lunch. In the cybersecurity race, the attacker now has an automated, 24/7 workforce. The defense needs to be just as fast. 7. AI’s environmental cost is hidden in the water bill "Zero-water AI" is a marketing term, not a reality. AI models require massive amounts of water for cooling data centres. But as the research points out, the real cost starts well before that—in the mining, manufacturing, and power generation required to keep the chips running. Sustainability in tech isn't just about a green logo on a website. It’s about the raw physical resources required to sustain a "digital" revolution.

• 
  Satoshi Goy (@satoshigoy) reported 11 minutes ago

  The fact that the emergency AusAlert didn’t reach Optus customers who had no Optus coverage, despite Telstra towers being available, is absurd. An emergency warning system should use any available network to deliver life-saving alerts—not fail because your own carrier is down. In a disaster, network loyalty shouldn’t determine who gets warned. This needs to be fixed before the next emergency.

• 
  Optus Help (@optus_help) reported 13 minutes ago

  @Joshdabagger Hi Josho, apologies for any inconvenience this may have caused. Optus is reducing the number of mobile plans across its product range to simplify our systems and processes so we can provide an improved service to customers. If you have any further questions or concerns around this change, please feel free to send us a Direct Message. Aman

• 
  Grandy Promenade (@RCT_10) reported 13 minutes ago

  Why ******** am I not at optus

• 
  cat 🧡🇵🇸 (@feedthecath) reported 18 minutes ago

  @Azstro2 @AJG_87 his decision to put murdock on whitfield (noting some bad umpiring in favour of west coast too) led to them beating gws at optus lol he’s not doing nothing