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Optus

Optus Outage Report in Hillview, Greater Taree, New South Wales

Why is my Optus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Full Outage Map

Problems in the last 24 hours in Hillview, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Hillview, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 4: Problems at Optus

Optus is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • 38% Internet (38%)
  • 29% Phone (29%)
  • 15% E-mail (15%)
  • 12% Wi-fi (12%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • StuCrannie
    Stu Crannie 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@StuCrannie) reported

    @Optus I’ve been waiting 55 minutes for someone on your online help to respond, is there actually anyone there ?

  • johnmetalftw
    john metal (@johnmetalftw) reported

    Went to return the Foxtel box at p.o. due to $300 threat. Come home to see Optusnet and Foxtel down. I’d rather not contact as it would be a waste of time. Try Foxtel on the phone. Painful. Optus I wouldn’t bother.

  • steve_morgs
    Steve Morgan (@steve_morgs) reported

    @Optus can you please let me know what the problem is within postcode 4575 (Parrearra) - we have had NIL internet for several hours now Thx 🙏🏾

  • sophie_nomad
    Sophie (@sophie_nomad) reported

    @Optus The most unprofessional, incompetent telecom provider in OZ for the past 10 years. I will never deal with you again. Staff are all offshore & completely out of touch with the products & services or how they even how they operate.

  • sophie_nomad
    Sophie (@sophie_nomad) reported

    @Optus Please don't bother, the problems with Optus are way beyond your ability and has been this way for a decade

  • rugbycology
    ʙʀᴇɴᴅᴏɴ sʜɪᴇʟᴅs (@rugbycology) reported

    @Optus @ja_dut I have only ever had good service from the Twitter helpdesk.

  • Optus
    Optus (@Optus) reported

    @ja_dut I'm sorry your experience has left you feeling this way Braam. Just to clarify, that eSIM activation option via the My Optus App you've included that image of is for setting up a new service. Please send us a DM if you have any questions about this process. Jack

  • ja_dut
    💧Braam Du Toit (@ja_dut) reported

    And the winner of the Worst customer service in Australia 🇦🇺 @Optus On call since 7:48 am Bne time Guided to Web chat - took 2 hour’s to be told call the call centre Follow every step for Service activation Now transferred offshore to Billing dept! Incompetent and deceitful

  • digibaus
    Diana Gibson (@digibaus) reported

    @nbn @Optus nbm techicoan didnt show AGAIN this morning Thats twice this week. Anf neither of you care to let the customer know. Imagine if a Dr or surgeon did that to patients with no apology or autoreschedule. Will you make it happen third time #nothappy

  • AnnieW1303
    Annie W (@AnnieW1303) reported

    @Optus What about providing a service that works. We are up to 5 days without being able to make calls 🤬🤬