Optus outages and service status in Kilcoy, Queensland

Problems in the last 24 hours in Kilcoy, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Kilcoy, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Reardon (@WayneReardon) reported 2 minutes ago

  @hakluke About 20 years ago I was with Optus, and back then if you were late paying your bill Optus would disconnect your SIM so you couldn't even receive calls. To get it connected again you'd have to ring Optus and they'd tell you it would be back on within 4 hours. That never happened, so you'd have to ring them over and over again until it eventually got done. After wiaitng for over a week for my phone to be put back on and again being told it would be back on within 4 hours, I said "no, I'll wait on the phone with you until it's done. He then passed me to another team who enabled my SIM again while I was talking to him. Anyway, that night I noticed that when my Dad who has a private number rang me, it showed his phone number with a hash tag before and after the number. This happened with every private number and I realised that when my SIM was turned back on, something went wrong and I was able to see private numbers. It was the greatest thing ever! I would get telemarketers all the time who would abuse me when I'd tell them to stop ringing me, but now I had their number to call back. You should have heard how shocked the first one was when I rang him. I kept ringing him and he begged me to stop and kept asking "How did you get this number? I don't even know this number". That ended when that phone was stolen 2 years later, but it was great while it lasted. I've since had Optus tech employees in our pubs and ask them if they can do it, and they tell me that it's impossible, but I know it's not.

• 
  Nora B (@nora_batty_) reported 6 minutes ago

  @Rusken__ @Teh_Jkr @Optus Thanks, I’m with Optus with a fully laid phone and it just sucks. I’ve tried switching to amaysim, but it’s not working. Will look at Belong.

• 
  Optus Help (@optus_help) reported 6 minutes ago

  @timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan

• 
  Ben 🇺🇦🇦🇺🚴 (@thecattery) reported 10 minutes ago

  @_colourmeamused Ahh ****, likewise I bought or rather upgraded from me $10/ month Optus Sport version of Stan just for this

• 
  WanderingFist (@WanderingFister) reported 11 minutes ago

  @killermattk 4th q at Optus last night Saints fan "COME ON TOMMMM" Me (Freo) . . . YEAH COME ON TOMMMM. Saints fan - You don't have a player called Tom. Me - Yeah I know but there's 50k of us in here and it looks like you need some extra support. Saints fan *Gets up and Leaves*

• 
  Sreyansh Gandhi (@GandhiSreyansh) reported 11 minutes ago

  @Optus I have ported my number to Optus yesterday. Since I have ported in, I am not able to make calls to networks apart from Optus. It’s been two days since I raised the issue but it has not even been resolved. Please help me resolve it asap

• 
  Optus (@Optus) reported 12 minutes ago

  @billdogan Hey Bill, it's not good to hear you're experiencing different internet speeds on your devices. When it comes to reception, Optus is constantly upgrading our network to provide better coverage. However, multiple factors can affect this, such as your hardware capabilities, software update, the building materials used in your home, and other signal blocking objects in your area. I have also checked your address from our end, and it looks like we haven't had any reported mobile network issues in this area. Please send us a DM with your full-service address, so we can investigate further. -Enku

• 
  Val (@mightgetthere) reported 16 minutes ago

  @DevMohali @Ausbobsmit I have met some really nice Indians, and I have met some that want to rip us off every chance they get. I will never again deal with an Indian or a Pakistani in telecommunications. I’m not sure but I think Telstra and Optus are a bit gun-shy well.

• 
  Wellnesskoenig 👾 (@mogelonmuskmog) reported 17 minutes ago

  So sad I see we was yesterday 1.86 I was -12% my ton I see but was fomo csuse Optus told we have now leave no war more but anyway my plan was to+-0 change it but so hard man im down 8k more than just 3.800 I see

• 
  Michael Ellis (@michaelje) reported 18 minutes ago

  @Teh_Jkr @Optus The more data is irrelevant. You cost more to service, they have to put prices up