Optus outages and service status in Killarney, Queensland

Problems in the last 24 hours in Killarney, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Killarney, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

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  Jay Jay (@JayJay1094727) reported 10 minutes ago

  @deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!

• 
  Ashtyn (@Ashtyn1212897) reported 11 minutes ago

  Hi @Optus me again, I know you’re not too busy working on your network to reply, given you let customers genuinely die due to network issues, so how about using some time to answer why your remediation staff are using customers private information illegally? #optus

• 
  Timothy Paul Craven (@TimothyPau92025) reported 12 minutes ago

  @Defiantclient2 @Telstra Well, sounds like Optus and TPG have realized that putting these areas on the coverage map is just going to cause more trouble than its worth.

• 
  Someb0dy (@Someb0dy455556) reported 13 minutes ago

  @DarkWebInformer Australia since Optus data breach, has been the best place to do hacking. Seriously, companies here are dumb as ****, people in power that should know better, have IQ of a potato 🤦 Idk how they get hired, Australians data will continue being leaked left and right 🤦

• 
  Ang (@tracksuitpant) reported 16 minutes ago

  @LawrenceWongST Lawerence if you get us some diesel I will continue to overlook what an abysmally ********* mobile & internet service provider Optus is.

• 
  Juan Calderon (@JuanCal41039133) reported 16 minutes ago

  @optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.

• 
  ‏‎آســــᷦــᷧــᷤــⷶـــاز (@sjq_76) reported 18 minutes ago

  @TheBarmyArmy I have never seen such an ugly stadium before. MCG and Optus are 1000 times better than this ground.

• 
  TommaHawk79 Games (@TH79Games) reported 21 minutes ago

  why did @Optus remove manuel payment option from thier website its effing annoying when my pay comes b4 the auto payment day & i need to pay **** & know what i got left for other important stuf its DUMB! Now i gotta bother your support agents when i could just click a button ffs

• 
  Tanya (@wade396) reported 22 minutes ago

  @optus_help OMG when are you going to properly fix your Optus Webmail server takes forever to log in can’t delete takes 10minutes to delete 1 email then if I log out can’t get back in this is the 3rd time this week. Yes tries different browsers same same.

• 
  Ashtyn (@Ashtyn1212897) reported 26 minutes ago

  @Optus Maybe shift a little focus to also protecting the privacy of customers also, given your remediations team seem to think they can abuse customer information, mistreat customers and then refuse them the right to a review that was agreed to in that $100M fine you copped?