Optus

Optus Outage Report in Mackay, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Mackay, State of Queensland 03/17/2026 06:35

March 17: Problems at Optus

Optus is having issues since 06:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (16%)

    E-mail (16%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • BelindaJoy79 Bea, maker of ruckus 🏳️‍🌈✝️ (@BelindaJoy79) reported

    Hey @Optus I have an idea. How about you make the next issue of our bills = $0. That will help make up for the cost of us needing to replace everything!

  • unorig Euan (@unorig) reported

    As an ex-Optus customer involved in their data breach, @optus has ask me to contact them through their app and include my passport or drivers licence to confirm my identity.

  • hutcho66 James Hutcheon (@hutcho66) reported

    @johnb78 @domknight @Optus Just have the telcos submit the identity document number and the phone number to a secure government system. But then if that government system ****** up it would be the government and not Optus in the ****. Mind you they probably would have just covered it up.

  • Fanatic4futball Skarezo Snr (@Fanatic4futball) reported

    @AmyRemeikis That's because they've leaked all their customer's records, everything they ever collected. They never removed old customer records. Optus are lying to us!

  • JasonCadee5 Jason Cadee (@JasonCadee5) reported

    @PeterHooley12 @Optus @OptusSport How’s on top of that my internet has been in and out for 6 week. No change to my bill or anything other then a “sorry” for the outage.

  • davenoosa77 idunno (@davenoosa77) reported

    @domknight @Optus It’s stored because it has value. This here is the problem

  • SmithEssays SMITHESSAYS (@SmithEssays) reported

    Hey, need help with your: ✔essay ✔research paper ✔Term paper Dm me the prompt/Instructions, I’ll write it for you. #APA #MLA I will take or complete your Online Class hw Math Statistics Calc Algebra Trigonometry. Sociology Bio Chem Hist Psych. #optus

  • hutcho66 James Hutcheon (@hutcho66) reported

    @johnb78 @domknight @Optus Or even design a system where the government does the identity check through an online service and issues an "telco ID" number for the telcos to store instead.

  • trentontheradio Trent (@trentontheradio) reported

    @cindyn @Optus As far as I can tell only emails. Those providers who are MVNOs on the Optus network who wanted to confirm they were not impacted apparently txt customers to inform them however.

  • ShazHaitch 🕯💧Shaz H 💉💉💉💉 (@ShazHaitch) reported

    @domknight @Optus There was never a need to store them.