Optus

Optus Outage Report in Matheson, Glen Innes Severn, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Matheson, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Matheson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Matheson, Glen Innes Severn, State of New South Wales 12/13/2025 01:35

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Pezzamystic1 Pez (@Pezzamystic1) reported from Melbourne, State of Victoria

    @ACTINOSProject @Optus Same here 4G broadband and mobile service. I live in inner city Melbourne but still no NBN. TBH I'm waiting for 5G to rollout before NBN

  • tony_chatham Tony Chatham (@tony_chatham) reported

    @optus When the NBN is down, why can’t the modem be switched to interrogate the mobile network and thus leave your customers connected?

  • thewildc4rd sabrina⁷ ♡ (@thewildc4rd) reported

    @optus Coming from a long time telstra customer made move to optus. We booked NBN initiation date for 1.12 and was told modem would arrive before. Modem no was a show. When I called to follow up modem was told delay and no technician was coming bc my house was NBN ready (pt1)

  • Jian52201438 Jian (@Jian52201438) reported

    @Optus What is up with 4G at NSW 2050? Mobile broadband is absolutely atrocious since 2 weeks ago due to maintenance, which is now extended to 17/12. Why does maintenance take a month to perform and why am I paying for a service that doesn't work? This is clearly a network fault.

  • ACTINOSProject David Caldicott (@ACTINOSProject) reported

    @Optus I saw, Jono It’s pretty easy, mate- your service to Jerrabomberra is out. All we need to know is how long for. “We’ll get back to you in 3 days” does not represent an exemplar of customer service.

  • thewildc4rd sabrina⁷ ♡ (@thewildc4rd) reported

    @Fillydrunk The issue also is that lots of these things go through the NBN server which isn’t owned by neither optus nor telstra. But am still glad I can actually talk to a human at Optus - telstra has no humans taking calls and just directs everyone to their messaging service - that’s fked

  • montuvg montu (@montuvg) reported

    @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. Not able to use optus phone services. Very poor service. Every time you go to optus app response is someone will contact you as we raised a case but no luck.

  • thewildc4rd sabrina⁷ ♡ (@thewildc4rd) reported

    @Fillydrunk Telstra is horrible - always had slow connection with them + now you can’t get through to them at all bc their customer service is non-existent. Telstra is by far the worst of them all. Optus has been lots of help over the phone but they need to do better with this appt thing :/

  • tigeri6 Nick Wallis (@tigeri6) reported

    @MrPeterHolden That sounds like it should be a thing. But I don't have anything like that. Unless I lost it... Optus do send me weird junk sometimes (like that stupid FETCH box I never wanted nor knew anything about), so I may have missed it... hmmm

  • vaughan_k Ken 🐨🐨🐨 (@vaughan_k) reported

    @aadi_joshi @Optus They don't read #customers messages before responding, they give answers not related to a person questions etc & standard template response are emailed out as I was told I am not approved for post paid but to sign up for prepaid even those I am a prepaid customer.