Optus

Optus Outage Report in Matheson, Glen Innes Severn, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Matheson, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Matheson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Matheson, Glen Innes Severn, State of New South Wales 03/20/2026 13:50

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • vaughan_k Ken 🐨🐨🐨 (@vaughan_k) reported

    @Tryndus @Telstra I had the same issues especially with @Optus if the answers are not on the computer screen they cancelled the message or pass you onto someone else.

  • vaughan_k Ken 🐨🐨🐨 (@vaughan_k) reported

    If @optus staff through the app didn't follow a script then maybe #customers would get help that they needed and not what staff gives that had nothing to do with customers issues?

  • MattM_78 Matthew #AtHomeYouMustStay Murphy (@MattM_78) reported

    Hey Perthites, if you haven't anything to do on the next 2 Sundays, get down to Optus Stadium from 4pm to 8.30pm. There is a Christmas Markets event with food trucks, general product stalls as well as various roving activities and two Christmas movies shown on the amphitheatre

  • vaughan_k Ken 🐨🐨🐨 (@vaughan_k) reported

    @optus more issues, for my post paid account it supposed to be $49 for 60GB, but it seems my other prepaid service was changed back to postpaid but 60GB was not removed so basically I got 120GB but I am not paying for 120GB only for 60GB.

  • KathJHanley Katherine Hanley (@KathJHanley) reported

    @Optus your tech support is a JOKE - your chat bot is next to useless, and the contact phone numbers just bounce you back to the chat WHERE NO ONE RESPONDS 🤬 been in chat limbo and not even a “you’re in a queue” DO BETTER

  • vaughan_k Ken 🐨🐨🐨 (@vaughan_k) reported

    @real_xye @Optus Or with each staff giving out different information for the same issues, staff not reading people messages, empty promises etc staff have proven they don't want to assist. And I thought they have improved #CustomerService I was wrong.

  • cramsay1976 Chris Ramsay (@cramsay1976) reported

    @Optus any NBN service outages in Brisbane western suburbs? Ours has been down for quite a while and we’ve done all the usual fixes for no result.

  • amb200560 BeezKneez (@amb200560) reported

    @justbyron @Optus Ummm wtf?

  • Lollypopgirl_28 lollypopgirl28 (@Lollypopgirl_28) reported

    Sooo I get to grab a new phone from Optus this month but can’t choose what one i want 😫 help me out 🥺

  • vaughan_k Ken 🐨🐨🐨 (@vaughan_k) reported

    @Optus @GunnersDwnUnder And Optus should be brave and admit that they do have network issues.