Optus

Optus Outage Report in Matheson, Glen Innes Severn, State of New South Wales

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Matheson, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Matheson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Matheson, Glen Innes Severn, State of New South Wales 01/16/2026 17:50

January 16: Problems at Optus

Optus is having issues since 09:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (14%)

    Phone (14%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • liquidparanoia Gareth (@liquidparanoia) reported

    Hopefully I have now cancelled the pre-paid internet hotspot service I had to get with Optus. The survey at the end of the chat was a bit of a joke "would you recommend Optus to a friend", answered low and "why did you give that score?" Oh, I don't know...just that massive breach

  • JustABlokeTV Justabloke (@JustABlokeTV) reported

    Hey @Optus I shouldn’t have to spend hours and hours on hold in chat or the phone to leave you. I also shouldn’t be lied to as a customer… now I’m being told, you can’t even pass phone calls internally… how terrible is your customer service

  • beau_d_carter CUNTY HUNTY (He/Him) (@beau_d_carter) reported

    So now it’s 25th and it’s been 6 weeks and now your latest technician has informed me that I placed the initial upgrade incorrectly. It’s a different story each time. Sort your **** out. @Optus

  • TheEveX Eve X 🍎 (@TheEveX) reported

    I don't wanna be yelling at a phone company amidst the post-festival glow, but I lost my phone this weekend & instead of resting I am doing the Thing. Optus will be replacing my passport. If you need help navigating this shitstorm, their direct Data Breach line is 1300 136 664

  • 2FLY_TYE 2FLY TY (@2FLY_TYE) reported

    @Telstra Optus and telstra goes down so we get @elonmusk new phone and his #starlink

  • RedBlueThing Tom Horn (@RedBlueThing) reported

    Having a conversation with Optus customer support about this and it's making my teeth hurt.

  • Jenkins_Catkins Jenkins_Catkins (@Jenkins_Catkins) reported

    Hey @Optus Is there an outage atm? TIA. #optus #outage

  • p4ndr_ David (lvl 13 chaotic good bogan) (@p4ndr_) reported

    So is infosec at every major australian corporation with huge swathes of public data up to ****, or is it just Optus and Medibank?

  • ozsarsparella Bubbles (@ozsarsparella) reported

    @Miss_EmmyVans I didn’t get one but I’ve never had an Optus account. Reception is too crap here even w Telstra.

  • Pyewacket70 pyewacket (@Pyewacket70) reported

    @JennaPrice Was relieved I set up my mums Optus account with a stupid name and mismatched info so hackers will get a hot mess of useless data. Have done same with all streaming accounts.