Optus

Optus Outage Report in Matheson, Glen Innes Severn, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Matheson, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Matheson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Matheson, Glen Innes Severn, State of New South Wales 02/01/2026 12:05

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • SometimesSooz Suzie (@SometimesSooz) reported

    @choiceaustralia From what I am reading online, number 1 on your handy list is the most problematic as Optus are being vague about what has been compromised, using vague words like "id documents". Plus down playing what is, for all involved, a very serious breach of privacy. #OptusAccountability

  • GDixon1977 Maranoa Girl (@GDixon1977) reported

    @adamliaw The exceptionally wealthy investors in Optus are too poor to compensate the suckers sorry clients who got ripped off in the hack. The investors invest only to make money not lose it. They outsource any loss or thought of a loss to the taxpayer.

  • sirgunner1886 Jai 🇮🇳🇦🇺 (@sirgunner1886) reported

    @andrew_the_pom @kepthallowed @Optus I think that's a pre- issue message which they haven't reprogrammed. When you say booted off, is it literally kicking you out of the chat? Either way, the stores are still available for support and/or guidance.

  • bernielak Bernadette Laker (@bernielak) reported

    @timburrowes As an Optus customer I would have cut them some slack if they had just been honest and forthcoming from the get-go, as it stands now I've no idea what my personal risk is, or what measures to take, other than find a new mobile phone carrier.

  • ReeDiamond2 Ree Diamond (@ReeDiamond2) reported

    @SenPaterson @Birmo James .. some of us haven't had the message or email from optus with the code they want us to add to Equifax. Does that mean we wont have a problem or does it mean that optus aren't keeping us up to date ? tks

  • imandings Andy (@imandings) reported

    @AuzzieKing I'm assuming the AFP downloaded the data leak that was made. I don't think the Optus email went to all clients, as colleague #1 didn't get an email, but colleague #2 did. Crap communication by Optus either way.

  • slscerri suzanne lorraine (@slscerri) reported

    @kristiesulliv How would I even know if my drivers licence has been part of the data breach. I've received a generic email from optus, my on line account looks 'normal', I've never added personal information to my profile but obviously optus obtained it when I switched.

  • PhoenixButerfli Lisbeth Stewart (@PhoenixButerfli) reported

    Remembering that the Australian Public Service (or at least some of their Agencies) uses Optus for their phones and internet, do you think maybe that was the real target, not random individuals? #OptusDataBreach

  • TeddJimbs Jedd Timbs (@TeddJimbs) reported

    @Optus so listen here right… you leak all of my info to whoever you got hacked/scammed by and then also want me to pay more than i already was for Optus Sport because you got the German league cup… How about you give me my discount on Optus sport because I’m a customer?

  • patmar33 Pat Mar (@patmar33) reported

    Just like to say I am not a member of Optus & have never used its services my phone & internet are with different providers.