Optus

Optus Outage Report in Matheson, Glen Innes Severn, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Matheson, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Matheson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Matheson, Glen Innes Severn, State of New South Wales 03/18/2026 14:45

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (36%)

    Internet (36%)

  2. Phone (29%)

    Phone (29%)

  3. E-mail (15%)

    E-mail (15%)

  4. Wi-fi (12%)

    Wi-fi (12%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (1%)

    TV (1%)

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • mrphilmercer Phillip Mercer (@mrphilmercer) reported

    @Optus our @NBN_Australia is down AGAIN and your “support” app won’t work because a telecommunications company decided to do upgrades taking them off line in the middle of business hours.

  • Optus Optus (@Optus) reported

    @kingofdawalkoff Hey there, we're aware that some customers are facing issues with recharging their Prepaid service. Our team are working on this to be fixed as soon as possible. In the mean time, can you please purchase a physical recharge voucher in an Optus store? - Steven

  • Missxstatic Celia (セリア) (@Missxstatic) reported

    @Optus how long before the recharge service is back up and running? It hasn’t been working on the app, telephone or website for the past 5 days.

  • selina2twt Selina (@selina2twt) reported

    @Optus nobody got back to me with my chat support request! That’s appalling service!!!

  • alan_in_oz Alan Barlow (@alan_in_oz) reported

    @Optus please explain why you have cancelled my autodebit and expired my prepaid service - you say the autodebit was declined but I checked with my credit card and there is no record of any Optus autodebit. You cant penalise me for your failures.

  • The_Yummyness1 The Frank Of Franks (@The_Yummyness1) reported

    @Optus You gonna tell me that Optus does a physical $1 Top up? Also this is your error not mine, you gonna pay for my gas to go physically purchase a top up. FIX THE ISSUE!

  • sophie_bulldogs bulldogsette (@sophie_bulldogs) reported

    @Sighmaan @Optus Well even till now I’m told no issues

  • mrdanielmarch mrdanielmarch (@mrdanielmarch) reported

    @Optus worlds most rubbish internet service

  • aebaxter Al Baxter (@aebaxter) reported

    @alan_in_oz @Optus This is exactly what happened to me today as well. They say my "credit has expired" even though I was on autodebit for over a year and my service stopped working completely for no reason.

  • aebaxter Al Baxter (@aebaxter) reported

    @Optus Can't log into My Optus app, prepaid phone service seems completely down. Any updates?