Optus Outage Report in Matheson, Glen Innes Severn, State of New South Wales
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
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E-mailProblems in the last 24 hours in Matheson, State of New South Wales
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Matheson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (38%)
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Phone (29%)
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E-mail (15%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Craig
(@ch200673) reported
@Optus your customer service is an embarrassment. 2 hours to change a phone plan. Not sure if it has even been actioned as the line has disconnected TWICE and I refuse to call again. I will not be paying for excess charges due to your staffs incompetence!
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Ranita
(@inquiringreader) reported
Optus how did you allow another provider to disconnect my NBN and allow them to claim that I requested that change? I never gave permission and that supposedly new account is not even in my name. Now a week trying to reconnect back to Optus and getting pushed around. #optus
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Travis Walsh
(@walshy05) reported
@itsLisa__ @LentilsLove Apparently it means nothing 😒 Also optus are charging an extra $4 a month and their service has been appalling
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Kevin Jeffery
(@kayjay1954) reported
So, to message Optus for help logging in to my account I have to login to my account...
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alwaysfactual
(@alwaysfactual) reported
@Optus Why don’t you allow me to register? Why is it taking so long for my SIM card to be activated? How can it take two days to port a phone number? Why would I not report this appalling customer service to the TIO and the ACCC since I also use this number for my business?
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JustMe
(@OneTiredPigeon) reported
@ScallywagRay @RACV_Official Ha! Thats easier than the experience i had with Optus! I verified my dets, then they wanted to send me a OTP- to an optus email ive never knew existed. Cant send to my mobile because its in a joint acct, cant change email because they need to send OTP! So i need to go to a store!
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Wes Mountain
(@therevmountain) reported
@nicknamesnuts This never makes sense to me either. Like, what % of people calling have called Optus etc enough to mentally catalogue the paths?
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Risky Squatpump
(@iampoopsmcgee1) reported
@xglossd I went with Optus for this reason. @Telstra are garbage. Even though Optus has slightly worse coverage I don’t care when I get more data and pay 2/3 the price each month. I’ll look again when it’s time to renew my contract later this year.
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Lachlan
(@lachlanjhodson) reported
For the extra $4 they’re now charging me a month I better be getting my Optus tech support from Gladys herself.
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..Emma..
(@emmamaree_x) reported
@Optus please reply to my dm urgently I need this fixed and don’t want to be slapped with a late fee when it’s the system that is down (I’m traveling so can’t get into a store to pay)