Optus

Optus Outage Report in Matheson, Glen Innes Severn, State of New South Wales

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Matheson, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Matheson and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Matheson, Glen Innes Severn, State of New South Wales 12/28/2025 09:30

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (%)

    TV (%)

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • shedidwhatnext Catherine with a C (@shedidwhatnext) reported

    @emmaandollie @Optus What a terrible email:"we are currently not aware of any customers suffering any harm"! Imagine an oil spill. And the oil company says "we are currently not aware of any environmental harm caused". Such empty weasal words, speaking to a company unable to take responsibility.

  • lincolnrobinson Lincoln Robinson (@lincolnrobinson) reported

    @Optus Seriously dodgy that you retain former customer personal data. Wake up call to improve your retention policies AND your security itself. Why make it even worse for yourself by exposing customers that aren’t even yours anymore?! Bring on a massive fine for your incompetence

  • RoyceRk2 Royce Kurmelovs (@RoyceRk2) reported

    I am also wondering at this point what kind of legal liability Optus has for exposing its customer base to the risk of harm - particularly if the data is sold and some number of its customers begin actually experiencing some measure of harm. /11

  • angus_gibbins Angus Gibbins 📷 (@angus_gibbins) reported

    @ariadne_quinn @MoarToast @Optus I'm surprised I don't have one yet TBH. I was with them for a year for home internet in 2017 and then was migrated across when Virgin Mobile was closed down (Optus was their parent company).

  • boggeley potato man (@boggeley) reported

    anyway, obviously i'm looking for a new mobile internet provider. incredible **** up from optus, they should fire everyone involved, and personally suck me off before expecting me to remain a customer

  • emmaandollie Polite proponent of Health & Safety 😷🍃🪟🌬💉 (@emmaandollie) reported

    @crimsonartist @Optus Ughhh it sucks. Will rely on other companies doing their proper checks before approving products etc

  • mshirlaw Matt Shirlaw (@mshirlaw) reported

    I’m guessing whoever obtained all of the Optus data wanted to narrow down the list to customers who still had an active account before offering it for sale on the dark net and has already conducted a huge spam campaign

  • RoyceRk2 Royce Kurmelovs (@RoyceRk2) reported

    And FYI Optus bills itself as a cybersecurity firm. One IT worker: "In my previous role Optus was trying to sell them selves as a cyber security firm not just mobiles & internet. We never took them up on offer or engaged with them, glad for my old team's sake they didn't." /13

  • dejanvasic85 Dejan Vasic (@dejanvasic85) reported

    @HelloSammyG @Jeremy_Kirk @Optus Your question about changing my mobile number made me realise it may actually be easier to issue a new license these days. No one has my license number they need to call. How about #optus paying for our new licenses instead of charging us even more for the Optus sports app!

  • RoyceRk2 Royce Kurmelovs (@RoyceRk2) reported

    New twist in the #optus hack: heard from frontline call centre staff - who have also had their data stolen - that the telecom has been swamped with complaints through its online form and are being made to call each complainant to "resolve the issue". 1/