Optus outages and service status in Orange, New South Wales

Problems in the last 24 hours in Orange, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Orange, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Boutros WSW (@bootyz333) reported 38 seconds ago

  Lets see some accountability and your entire leadership team should step down immediately even before completion of investigation, im looking forward to signing up to a class action @Optus #OptusHack

• 
  GourmetMale - I need mustard (@GourmetMale) reported 2 minutes ago

  @Shleeable @glengyron If a "team of thousands" were involved then Optus has FAR bigger problems. And the process you describe is ultra-waterfall. Which goes back to who's ultimately at fault here. How you maintain quality is TDD, CI/CD, and the right culture and agile mindset.

• 
  Geoffrey Constable (@MisterSiegfried) reported 5 minutes ago

  @emmaandollie @DrKate_Miller @Optus Yes, the Optus customer interface is terrible, but I’d always managed to find out what I needed without using it much.

• 
  Derek Fitzpatrick (@DerekFitzpatr19) reported 9 minutes ago

  @Optus @RunnerSA18 I haven’t been a customer of yours for years - so why am I included as a victim in this too? WHY HAVE YOU STILL HELD ONTO MY DATA WHEN I WAS NO LONGER A CUSTOMER?!?!

• 
  🌹TennieBam🖤 (@BamTennie) reported 11 minutes ago

  @filmackay @Jeremy_Kirk @RonniSalt The data was yes…stolen privately but Optus has an obligation to their massive customer base to have to report it. No doubt it will be interesting to see the investigation outcomes.

• 
  CHB (@_CraigHB) reported 11 minutes ago

  Email from Optus late last night to say personal data was compromised, just had someone try multiple attempts at accessing and changing my superannuation login

• 
  💧Sociable Socialist aka Stephen ✊🏿😷 (@Neopseudo) reported 17 minutes ago

  @loz_obi @Jeremy_Kirk @OAICgov I’m not defending them however there’s a lot of ppl out there getting multiple smartphones, tablets etc delivered every year or so Fraud is a huge problem so they now demand photo ID that has to be matched Optus should be penalised big time for such a cockup, no excuse for this

• 
  Papi (@handovgod) reported 19 minutes ago

  @Optus @RunnerSA18 Absolutely appaled by your customer service team. You have upped my monthly bill without NO notification, leaked my details and your team cannot help??? NOT THE CUSTOMER SERVICE I WAS EXPECTING especially this week!! So so poor

• 
  Dawg & Gunn (@DogGunn) reported 19 minutes ago

  @NewtonMark @AlboMP Fair enough. This is all on Optus, but while the metadata requirements are shocking and should never have been implemented (I doubt they're even useful), they are not the cause of this. From what I've seen reported, the recording of these details precede metadata laws.

• 
  Riff Jet (@TheRiffJet) reported 19 minutes ago

  Optus CEO Kelly Bayer Rosmarin needs to resign. @Optus #OptusHack #Optus Patronising side shifting Incompetent idiot of a leader.