Optus

Optus Outage Report in Richmond, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, State of Queensland 12/17/2025 08:40

December 17: Problems at Optus

Optus is having issues since 12:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (12%)

    Phone (12%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Kiyall hðvbrnt (@Kiyall) reported

    With the Optus scandal, the issue isn't just that a crime happened, hut the fact there was anything anything steal and able to be stolen

  • iamjinaldagli Jinal Dagli (@iamjinaldagli) reported

    @Optus hey Optus I am unable to get through your call center to move service. Therefore I have decided to deactivate the service. Agents put us on hold randomly and disconnect. This is frustrating

  • sara_k85 Sara without an H 🏆 (@sara_k85) reported

    @georgetweets2u @Optus We will get absolutely NOTHING out of this… except an email to change our password. Absolutely horrid!

  • WAppleyard Winston Appleyard 🌈 (@WAppleyard) reported from Melbourne, State of Victoria

    @alisoncroggon As I am also an Optus customer I await..

  • leighbentley 💧 Leigh Bentley (@leighbentley) reported

    @NobodyImpawtant @StephenJonesMP Once Optus verified my details to prove my identity and open my account, why did they need to retain my data? Legislation to prevent retention of personal data should be considered. Stop the problem before it starts.

  • jodiehastweeted Jodie (@jodiehastweeted) reported

    @themiasandrist That’s good to hear. I’m going to set up my sim, update all my TFA to the new number then cancel my Optus account.

  • JamesBingTheO James Bing (@JamesBingTheO) reported

    @charlietech @Optus It’s okay, the CEO cried… Never witnessed a weaker response to a data breach and that’s having seen Sony give it a red hot go in ‘14.

  • jolyonansuz 𝙹𝚘𝚕𝚢𝚘𝚗 𝙰𝚗𝚜𝚞𝚣 (@jolyonansuz) reported

    @simone_au @Optus Yeah I know, consider sunk cost fallacy and split. Give them nothing else. Bad relationship, leave it.

  • traynor_zac Zach Traynor (@traynor_zac) reported

    @7NewsMelbourne There's a strong clause for service cancellation arguing gross incompetence and bringing the service agreement into disrepute so ALL customers of Optus should do this. Won't save our data unfort. I sub managed to cancel this morning and move (back) to Telstra...

  • confudled confudled individual (@confudled) reported

    @Optus Ohhh this am isn’t going to go down well