Optus outages and service status in Richmond, Queensland

Problems in the last 24 hours in Richmond, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Katrina Larsen (@KatrinaLarsen) reported 6 minutes ago

  @optus_help I’m not entering my personal details to one more Optus representative. This needs to be escalated to the Ombudsman. No one can respond or communicate with me about this issue. And there has been absolutely no effort to restore services.

• 
  andrew_chang (@andrew_chang) reported 7 minutes ago

  @optus_help @Optus the optusnet email service seems to be down again. I can’t send or receive emails. Why does this happen every few weeks?

• 
  MorgoSmisho (@morgosmisho) reported 14 minutes ago

  @Optus ordered a phone upgrade and eSIM. Got the email saying the order number would arrive next. But nothing. Told the order wasn’t processed ‘yet’. Had this before. They say order again and you end up with 2 accounts. When you cancel one, it incurs fees and a debt agency. Scam.

• 
  Optus (@Optus) reported 14 minutes ago

  Thank you for contacting us and highlighting this issue. I'm sorry to learn that you're having trouble activating your service. If you can find someone to share their hotspot with you or access free Wi-Fi, you can download the Optus App to resolve this. If that's not feasible, an Optus representative will be available in-store to help you sort this out. - Robyn

• 
  Crumpet of Patriots (@CastIronBalcony) reported 15 minutes ago

  @JohnWinstHoward Ah, Optus must think I've still got my data roaming on? ****. Must follow up. Thanks

• 
  Peter Lewis (@Peter_Lewis747) reported 17 minutes ago

  @Sueberry2 @blu_boys @Optus Not full Telstra network, limited Telstra network access. Only Boost has full Telstra network access.

• 
  Dave (@Dave87990998) reported 18 minutes ago

  Always who loss has more planning than winning team so be prepared for a heavy fight which freo have never seen in 2026 80% optus stadium games went favourable so now is the real challenge first time in 2026 @freodockers

• 
  KB 🐈 (@chdyctt) reported 22 minutes ago

  @blu_boys @Optus We had to call the call centre to clarify the new plans. It was an appallingly bad experience. Now.... the 5 of us are considering what we do.

• 
  Optus (@Optus) reported 24 minutes ago

  @saline Hi Samela, so that we are on the same page, you have an Optus service and your service is getting cut off at night, especially when you call your colleague Brenda? If you are an Optus customer having issues with your service then please send us a direct message with more details of the fault so that we can assist you further - Kartik

• 
  Jackson (@jackson31619) reported 24 minutes ago

  Trains down in perth so people have to walk? My two times in optus and going to perth thats ridiculous. Having a stadium you can only access by public transport...surely you'd make sure the ******* trains are working #AFLFreoCrows