Optus

Optus Outage Report in Richmond, State of Queensland

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Richmond, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Richmond, State of Queensland 12/14/2025 11:35

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • naymles_wateva Naymles wateva (@naymles_wateva) reported

    @Optus Want new NBN connection but your store said to contact NBN. Your online Sales rep said (yesterday) he’ll call today. Been waiting an hour. And you don’t reply your DM. Is this how @Optus service is going to be like if I do get connected?

  • jimmythedragon Jimmy 🇦🇺🇩🇪🇿🇦🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jimmythedragon) reported

    @Optus I have been waiting for someone from your Chat Support to contact me since 10:30am this morning re: NBN issue. Please help. #optus

  • orampach Chakra💉💉😷 (@orampach) reported

    @Optus I did raised it many times about network issue Optus users have in Schofields ( Ruth , Landon street) . This was never resolved, instead users were suggested to opt best available network !

  • bigbradwolf Brad Wolfe (@bigbradwolf) reported

    @bonesybaxter @Optus Because it seems like they’ve outsourced everything offshore and nobody knows WTF they’re doing

  • colinmacgregor4 colin macgregor (@colinmacgregor4) reported

    Hi @Optus , are you aware that your technical support line is malfunctioning badly. We have been trying to get through since last Thursday but generally can only hear the call centre background noise but no-one speaks to you.

  • marksy12 💧Marksy☔️ (@marksy12) reported

    @Optus Absolutely shocking service last night on Optus chat. I was polite but I got the impression the poor service was deliberate. I have only been with #Optus for over 30 years

  • bonesybaxter bones (@bonesybaxter) reported

    @Optus how are you Australia’s Worst telco???

  • Brooke_MsQueenB Brooke (@Brooke_MsQueenB) reported

    @Optus Worst customer service I've received by any company in my entire life! Very disappointing after being a loyal customer for over 22 years with multiple services!

  • JustINtime8522 JustINtime (@JustINtime8522) reported

    @AFL How about stop charging 60$ per ticket to watch Eagles play over at optus where more then 50% gets taken to support these vic clubs

  • geoffbrian3 geoffbrian (@geoffbrian3) reported

    @FOXFOOTY Optus missed a trick by not putting a roof on but it all comes down to economics obviously.