Optus Outage Report in Sarina, Mackay, Queensland

Problems in the last 24 hours in Sarina, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sarina, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (38%)
• Phone (30%)
• E-mail (15%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nick (@borednicholas) reported 6 minutes ago

  The @Optus website still sucks. The NBN plans are as clear as mud. 5G is available to about 10% of Sydney. I can't be bothered.

• 
  Matt Boon (@mattjboon) reported 8 minutes ago

  @Optus - get a letter telling me I am entitled to Compensation from NBN service failures in 2019. Waste time calling - 3rd time - "technical issues use webchat"- get "As checked on the account here there is no any notification sent with regards to $xxxand the NBN service" #FAIL

• 
  Hannah Pemberton (@hanpemb) reported 9 minutes ago

  Hey @Optus - really not a good time for your service to be down while people are awaiting covid results (i.e. me). Any indication on how long the NSW mid north coast will have to wait?

• 
  Marcella Brassett (@MarcellaBrasset) reported 9 minutes ago

  I’ve spent all morning of my Xmas eve eve talking to @Optus After 3 months of trying to fix a billing issue, they still can’t understand problem. $45 in late fees as a result. I’m on hold, and typing into their feedback form: “your app and customer service is hell on earth”

• 
  Chris James (@__ChrisJames) reported 9 minutes ago

  @joshh_dp @liquidparanoia @Telstra Optus has something similar and it’s equally as bad.

• 
  happyplantemoji #BLM🌱 (@cottagecore_bi_) reported 10 minutes ago

  so Christmas is less than 3 days away. I'm 900kms from my friends and family, I have a replacement phone that doesn't work and @Optus is straight up refusing to fix/replace it. what a wonderful year. I'm so glad I'm now unable to contact my family on top of everything else.

• 
  Dave Adamson (@aussiedave) reported 17 minutes ago

  Studies show that most people expect a brand to respond to a customer inquiry within 45-60 mins on social media. Today I learned that @Optus takes 120 minutes to respond. Seems the social team is on par with the call team when it comes to response rates.

• 
  Lachlan Kingsford (@thelochok) reported 18 minutes ago from Melbourne, Victoria

  @Optus @jdkingsford is the account holder. Incidentally, he also has issues there - which (plus my multiple devices) should be a pretty huge hint that it's not my device. Is it the account holder who needs to talk to you?

• 
  Agent Arioch [Umbra] ✨ (@the_LoungeFly) reported 21 minutes ago

  @joshh_dp @Telstra Yup... I’m in the middle of central inner Sydney and on only 2 bar signal strength. I’ve been asking them for weeks to get field technicians to have a look at signal towers but nothing.. Vodafone and Optus in same area are full four bar signal strength. 😒

• 
  Lou Tosetto (@loutosetto) reported 23 minutes ago

  @JoelFishEcology @Optus It's insane! You're probably right. I had cable internet before this and it was the best! Maybe I should cancel the NBN and get more mobile data