Optus outages and service status in Singleton, New South Wales

Problems in the last 24 hours in Singleton, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Singleton, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

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  Mohib Ullah Shareef (@Mohib_Leo) reported 4 minutes ago

  @1amsharky @DeafMango ENG had better bowlers last time around. This time they don't have quality bowlers. They did really well in the last Ashes down under when they got bouncy decks in Optus, MCG. If theres a flat deck then it would end up in draw as neither teams could take 20 wkts on those surfaces

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  Optus Help (@optus_help) reported 5 minutes ago

  @tazmancblue Hi Paul, I'm sorry to hear you're having trouble trying to Message us over the My Optus app. We haven't received any reports or are aware of any issues that could be affecting the My Optus app at this stage. So that we can investigate this issue further, could you kindly send us a DM with more information? -Nic

• 
  Optus (@Optus) reported 5 minutes ago

  @jnj_pro Hey, J. Customers who log in using email & password also need to perform Multi-factor authentication (MFA). We recommend enabling biometrics in the My Optus App for a faster and secure login, where no extra codes are required. From the 1st of Jan 2026, no conversation history will be stored/available in the My Optus app or My Account online. We understand that this change is a pain point for you, and we've flagged this as feedback for the relevant teams to review. - Dillon

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  TrueAussieMum (@aussiemum30) reported 6 minutes ago

  @Optus The reason I ask is my account is now overdue by 8 days, I'm able to pay the bill in 2 days in full however when asking for help or letting optus know of concerns with overdue accounts and financial difficulties the automatic payment system set up on this account restricts the help i can ask for online

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  THE Purple Herring (@PurpleHerring1) reported 6 minutes ago

  God the Optus turf is crap

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  James Parker (@JamesDwho) reported 9 minutes ago

  @optus_help @amaysimAU It appears in the last few months receiving MMS was broken on devices that don't have SMSoIP (over IMS). Is this a known issue that is going to be fixed? MMS media can be sent but not received via LTE/NAS. SMS send/receive works. Only an @Optus problem.

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  Suey (@sueytweets) reported 12 minutes ago

  @Candour100 @blu_boys @Optus I can confirm this is great! I use it for personal & work I only pay $300 a year upfront per plan so it works out at $25 a month & I never run out of data or calls

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  Chris Aitchison (@ChrisAitchiso14) reported 14 minutes ago

  Does it make you sick to your stomach when you are an Optus customer for a long time, How long you have been a customer for and how they have mistreated their customers by WAYYYY Overcharging for their pre paid internet services. We get the shittiest deals even though WE PAY IN ADVANCE just to have out DETAILS LEAKED TO THE DARKWEB.I Got no apology and it works out we pau more money and PAY UP FRONT, no invoices but OPTUS prepaid Customers just ***** in the *** with a ***** comparable to the Governments they keep ******* us with!!!

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  carl108⚓️ (@c108_c) reported 17 minutes ago

  @ImissFrosty Two Vic sides- right? And took a pandemic for said finals to even be at Optus- right? If you just wanna talk ****, have at it. But my point is telling us to learn how to handle hostile crowds at the G is tricky when we get fk all opportunities to do so.

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  Mark Symons (@SymonsYahoo) reported 18 minutes ago

  @ronInBendigo A clear sign that corporate management wishes to frustrate and alienate customers. No just due to the decision but principally due to the inevitable decline e to disastrous levels of customer service and systems reliability. The much reviled Optus is a case in point: dreadful customer service and numerous life-threatening outages as a result inadequate staff processes and failed procedures. I would love to see the risk assessments carried out by both companies, in relation to both real and reputation risk.