Optus outages and service status in Spring Terrace, New South Wales

Problems in the last 24 hours in Spring Terrace, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Spring Terrace, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Optus Help (@optus_help) reported 9 minutes ago

  @Kamoreyes Hi Javier - We apologise for any inconvenience this may have caused. It’s certainly not good to hear that you are experiencing issues with your brand-new phone. In many cases, problems like this can be related to software glitches, and a factory reset may help resolve the issue. If the problem persists after the reset, we would recommend visiting your nearest Optus store so that the team can inspect the handset for you. We understand it may take some time to visit a store, but this is often the quickest way to have your concern addressed and resolved. Aman

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  M_a_r_ke (@Ma_rk_e) reported 12 minutes ago

  @OneNewsAu optus announced the partnership with starlink on July 12 2023 and telstra announced it on July 3rd 2023, Telstra starlink messaging started June 3 2025 optus? well nothing. "covers blackspots telstra never will" that might make sense if telstra also didn't get starlink messaging

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  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 13 minutes ago

  @ianclarkeAU If you have a business you need both, they never go down at the same time. This was the case with Optus and Telstra cable networks decades ago, if you had both and a firewall/router that handled either bridging or failover you were never off line. Mind you Telstra did get nasty in the early days because their billing system was lazy so you could send packets out on one service and pull down data on the other thus avoiding usage fees. 🤓

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  levi ed fletcher (@levied) reported 14 minutes ago

  @optus has the worst customer service. I have tried to cancel my internet 3 times now. Every time I get to my final sign off, the online person discontents, and you then have to go through the entire process again. I switch to @Starlink 2 months ago - very quick internet.

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  Rayyan Ahmed (@ruhejanaa) reported 15 minutes ago

  @Teh_Jkr @Optus @Optus I have 5 services with Optus and have been a customer for 12 years. My NBN internet has been really poor, yet I’m charged full price with no real offer. As soon as I get time from my busy life, I’ll be switching all my services.

• 
  Optus (@Optus) reported 15 minutes ago

  @LydiaAmesha Sorry to hear you may be experiencing issues with your Optus internet. If the issue is only persistent whilst viewing the SBS stream, it would most likely be an issue on their end. However, if you are facing issues with your Optus network in general outside the SBS stream, please send us a Private Message, so we can look into the issue for you further. -Jay

• 
  MaxGains Crypto (@MaxGainsCrypto) reported 19 minutes ago

  @FranMooMoo I would join, Optus had 30 yrs with them but still treated like crap

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  🥧 LollyBread (@LollyBread) reported 20 minutes ago

  @OneNewsAu Well he ****** up completely by choosing Optus as his partner - they are just the worst!

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  Brent king (@Brentki65120542) reported 20 minutes ago

  @rtralphy They are pulling down his statue at Optus stadium in Perth

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  Urbane Goblin (@urbane_goblin) reported 21 minutes ago

  Good. It took me 20 minutes to cancel my @Optus 5G for no reason other than they want to make it difficult