Optus outages and service status in Spring Terrace, New South Wales

Problems in the last 24 hours in Spring Terrace, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Spring Terrace, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JoshAtticus (@joshatticus) reported 6 minutes ago

  @itsiclassic Waaaaaay harder, my Galaxy S21+ died after I tried replacing the battery myself, and my carrier Optus made it hell to replace my eSIM, I had to wait in a store for 2 hours, and the store couldn't even do anything so they just let me borrow their store phone to call support 😭

• 
  Lady Leo (@Dunhacking) reported 9 minutes ago

  @Optus Please fix your Pay By Phone service. Three failures so far today. Rang your Enquiries number and got shunted back to Pay By Phone.

• 
  Mustafa Jones (@mustafa__jones) reported 11 minutes ago

  @SkullSpeedDeal I called Optus support the other day. The Indian guy on the phone literally couldn’t speak coherent English, misunderstood 5G and NBN, and sounded like he was calling from a scam centre which he probably was. Got escalated to an Aussie girl, problem was immediately solved.

• 
  AL (@asewell6) reported 13 minutes ago

  @Optus you are most annoyingly difficult business to deal with. 15 years a customer and being treated like joke comedy routine for two days to change an internet plan. Then they ring you after work while driving saying can read the code back from the app.

• 
  Jayden (@Ballzzzz16) reported 15 minutes ago

  @Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesn’t even know there is a problem and can’t give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon

• 
  Peter Lawson (@Borindas_Lament) reported 18 minutes ago

  @NBN_Australia Another internet free night because you and Optus won't fix whatever makes our internet drop out regularly. FTTP in 2026 but we'd get better connection in South Sudan.

• 
  rob2511 (@KymRob25112) reported 18 minutes ago

  Telstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.

• 
  Love those shoes🌈 ...Yes.... (@DWybar2) reported 19 minutes ago

  @optus_help Pointless. I've gone over this many times. It's been like this for a while now. It's leaving Me no choice but to have to move to another carrier. I've shown this to staff at the Bendigo Optus store. "That's pretty ****" were His exact words but NOTHING He could do.

• 
  Cryptonoda (@Cryptonia13) reported 23 minutes ago

  @alexblair_1 @Optus @SBS Optus your provider?? Joke of a telco, surprised they're not shut down yet.

• 
  Peter Colbert (@PeterJColbert) reported 25 minutes ago

  Here is the kicker. I was there b/c my father has Parkinson and border line Dementia which Abu knew at 383 George St. Abu tried to get the attention of the manager who was with a customer along with another Optus colleague and he brushed Abu away without even acknowledging Abu. Being also brushed off angrily by the guy at World Trade Square (witnessed by another angry customer) and had not opened the store at required time only shows Optus has a serious cultural problem which I’m sure Ben Fordam at 2GB will find interesting tomorrow when I email him.