Optus Outage in Tinderbox, Kingborough, State of Tasmania

@Optus Can someone from Optus Australia please assist me with an ongoing issue. I'm WFH and continue to loose internet.

@Optus @mytribeof55555 You need to **** them off, their incompetence is next level

@Adelaid_H Oh **** that's nuts. I work at Optus and all the pros are listed as backorder atm

@Huawei_Europe Years ago #Optus have me a @Huawei loaner mobile phone while mine was sent off for repairs. It was the worst piece of junk I'd ever come across. I gave it back and bought myself a cheap, far superior @NokiaMobile . #Rubbish

Well I think I'll be staying with Telstra after all, after the garbage customer service I've received from @Optus this week. #notimpressed As a customer service rep myself, I know the value of good service. That ain't it, chief.

@OptusSport We'd love to enjoy @OptusSport however our @Optus nbn is down for 24-48 hours 👍

@Optus @NBN_Australia Currently on hold to Optus & online chat. We’ve been told the relocation request we put in doesn’t exist, even though it is in multiple chat threads with Optus who said they’d arrange this. They recognised that our service was previously working, just not with the speed boost WTF

@NBN_Australia An update: called @Optus who transferred us to @NBN_Australia who then told us that there is an outage in the Sandy Bay (Tasmania) area and that the internet would be on in 4 hours (9pm last night). 9pm has been and gone. Standard troubleshooting, eg reboot hardware, etc & nada!

@judi_francis @Optus Inbox me now for help

@Optus what the hell going on …I’m getting REPEATED messages by the dozen from my daughters iphone to my iPhone (TELSTRA customer!) Is this part of your hacked problem. Please help it’s driving us crazy!!

@Optus customer for 8 years and had the worst experience in a optus store , trying to send my phone trough insurance claim , whle on the phone Got accused , offend , abused ( my only lucky was the store manager that was in store and was on my side) still noone could find my phone

@Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.

@ShitFuckery1 Whenever I've had a problem with teleco companies it's always with Optus, they're atrocious will push it until the ombudsman is about to hit them with a fine and then they cave, and nothing has changed since Binchicken took hold of the reins

(1) How has @Optus handled the #DataBreach? 1/. #PR advised "radio silence" - less said the better 2/. Send subtle messages out via the Government 3/. Deflect customers with overt phrasing on support calls 4/. Wait until the timing is right to launch the 'positivity campaign'

all i want is to buy a new phone but all the optus employees are so rude and make me anxious 😞

Is it possible for a telecommunications company to have worse Customer Service than Optus ? If you don't have an Optus App, or use their website...they don't want to deal with you. letters. Emails and phone calls are NOT acceptable 😵‍💫 Management doesn't care !

Why is Optus so bad at customer service ? It's like they don't care if the service is so bad that you leave ?😯

never thought i be involved in 1 class action let lone 3 for me & 371 staff my businesses provide for yet here we be @medibank @ANZ_AU @Optus & ZERO adequate assist from all. see you in court. #threatnotjustpromise 💯💯