Optus Outage in East Fremantle, State of Western Australia

@Optus Attempted a reinstall and still having problems.

@Optus how can a former customer get in touch to sort out the data you let the hackers steal?

@VodafoneAU you seriously have no idea how to look after customers. Absolutely hopeless. I'm paying for a service that doesn't work....repeatedly. My work depends on you delivering a service that I pay for, incredibly bad and disappointing. Checking Optus and Tesltra options 😞

@markje4 @cheryl_kernot I only became an Optus customer when they bought out Virgin and I left them a couple of years ago. I was told they will delete all past customers details when this is all sorted but as it's an ongoing issue they don't know when that will be. Fanfuckingtastic

@dave_it @Optus @Rita_Saffioti I think they mean the size 6 font number located on the right hand side of the back of your license. I’ve never ever been asked to supply this number.

@Optus I have spent hours on your help app. Conflicting message, SMS My data has been compromised, confirmed by the help desk. Ask for an email to confirm, was told my account hadn't be compromised, had to send screen shots of earlier messages twice to show you had told me I had

@WCSkinClinic did you send me a text with a link? As a former Optus customer I’m wary.

@ObeeWhen @GrrrumpyPants There was a queue of people with similar hack issues. I don’t know how much business Optus is doing these days. I walked out in disgust.

@dodo hi there, is dodo customer affected by Optus cyber attack?

@Mellie747 @rogueytwinkles I'm an ex customer so no account. I was with Virgin before Optus took them over. Guess I'll just have to wait

So how do the @Optus hackers demand a ransom? What will they ‘return’? Data that they have already copied? The damage has been done and is irreversible.

I'm an #Optus customer, so if a hacker now has my #Optus email address, all I have to do is change to Telstra, or other Server and voila...one problem is solved! 🙌🙌🙌

@ianbfarquhar @shamathahaven And why when I haven't been a customer with Optus for 3 years do they still have my details and now so does someone else

@drzax What is the suggestion then? All I’m seeing is the media looking to crucify @Optus for… yes a serious incident, but one that happens almost weekly in terms of big breaches.

Optus said ‘yes’ to making customer details public.

@prairiegirl0028 Optus is like that right at the top. All open and freezing from the wind. Glad I'm down closer to the action now. Not sure we'll remain dry tomorrow night though in new seats. Unless of course it doesn't rain.

@OptusSport @OptusSport @Optus wtf is going on I’m constantly having to switch channels due to streaming issues had to cast from my phone 2nd game I’ve watched and had same issues with the wolves game

@Optus dealing with your customer service team when I'm enquiring about SWITCHING over to Optus is painful and excruciating!! I'm really curious to see how you deal with existing customers and actual complaints

The Optus Stadium will never, ever be suitable for square games. Ovals simply dont work 💩 #CPF #lufc

If I told you me and @KGthaComedian we're hanging upside down from the roof of the Optus Stadium, would you believe me?

@Optus customer for 8 years and had the worst experience in a optus store , trying to send my phone trough insurance claim , whle on the phone Got accused , offend , abused ( my only lucky was the store manager that was in store and was on my side) still noone could find my phone

@Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.

@ShitFuckery1 Whenever I've had a problem with teleco companies it's always with Optus, they're atrocious will push it until the ombudsman is about to hit them with a fine and then they cave, and nothing has changed since Binchicken took hold of the reins

(1) How has @Optus handled the #DataBreach? 1/. #PR advised "radio silence" - less said the better 2/. Send subtle messages out via the Government 3/. Deflect customers with overt phrasing on support calls 4/. Wait until the timing is right to launch the 'positivity campaign'

all i want is to buy a new phone but all the optus employees are so rude and make me anxious 😞

Is it possible for a telecommunications company to have worse Customer Service than Optus ? If you don't have an Optus App, or use their website...they don't want to deal with you. letters. Emails and phone calls are NOT acceptable 😵‍💫 Management doesn't care !

Why is Optus so bad at customer service ? It's like they don't care if the service is so bad that you leave ?😯

never thought i be involved in 1 class action let lone 3 for me & 371 staff my businesses provide for yet here we be @medibank @ANZ_AU @Optus & ZERO adequate assist from all. see you in court. #threatnotjustpromise 💯💯

I'm currently with Optus for my mobile and would like to stick with a non-Telstra network for it, because our home internet is Telstra and my reasoning is that if the home net is down the phone net will be up and vice versa do not @ me with why this is faulty logic pls.

Well my internet just ate ***. Wtf? Like Optus doesn’t suck enough that I got rear ended with their leaked ****. ****** shitknobs.