Optus Outage in East Fremantle, State of Western Australia

@sparknzsport having the same Optus Sport problem accounted during last year’s football WC. They have the rights to RWC 2019 across the ditch. Good luck with that @DeanRosario

@TheWorldGame @LucyZelic Watching the first EPL game on Optus in Perth WA & the coverage is disgraceful! Give it a couple of weeks & Optus will be begging SBS to cover their arse & show the games as their network cannot cope! Pathetic Optus👺!!

@adrianbarich Geelong is old,flat, slow and fumbling. Optus Stadium is not the place to be that.

Geelong is old,flat, slow and fumbling. Optus Stadium is not the place to be that.

How good is it when @Optus' ridiculously out-of-date user area fails to recognise an updated direct debit, so they charge you a $30 overdue fee... despite them already having the correct payment details. Pathetic. Horrible customer experience.

Optus Stadium surface could be a big issue for the First Day/Night Test with Metallica and U2 scheduled to play at the stadium #ausvnz

Leeds v Manchester Utd."Friendly"Optus Stadium Perth. Crowd fights,Racial chants,Streaker. VERY Poor Form Soccer fans. @leeds @ManUtd @OptusStadium

Next time the nitwits at Nitwit Headquarters ( @AFL ) worry about crowd behaviour have a look at the soccer riff raff ( a minority of course ) at Optus last night !!! Fighting , so much filth language in front families, AFL does NOT have a problem ! Except the morons that run it

Living on the Optus Stadium train line has become the worst thing about my life. Currently sardined into a 4 car train with a bunch of British bogans going to the Man United game. God help me. I just want to go home 😭

Absolutely pissing down at my place. The houso's at Optus Stadium about 10 minutes from getting drenched.

@Optus You should no that during this time many of your staff have promised to call me back and this hasn’t happened either. I think this is the worse service I’ve ever received!

@Optus I called again because now the mini box isn’t working at all and the mighty box still has no ultimate channel pack. This is what we’re left with. I’m tired of waiting on the phone and I don’t intend to call back again unless it’s to cancel my subscription.

@Optus I called back again and had to wait over an hour while the guy was sorting the problem and he said the same, unplug, wait etc. we ended up re buying one movie and tv series we were watching again because the guy said he had credited our account which didn’t happen either.

@Optus I have spoken to your technical team over this period many times and nobody can fix the problems. First of all the multi room wasn’t activated. That problem got resolved but then I noticed the ultimate channel pack wasn’t installed although it was working on my mighty box.

@Optus I took out a month to month nbn service including a mighty fetch box with multi room mini box and the ultimate channel pack for $104 per month 8 weeks ago. Since then I have had numerous problems getting this service up and running. I have called your technical team many times.

@Optus I opened a month to month nbn account with you 8 weeks ago. It included a mighty fetch box account with a multi room mini box and the ultimate channel pack. I have had numerous problems since opening this account. The first problem was the multi room didn’t have the ultimate pack

@SirEothain @DevilPedro40 @King_KuntaPP Hardness of Optus was always going to be an issue especially first few years because of where they built it so close to Swan River

Where during my time volunteering in the WAFL I obtained a five year contract to work for the AFL. I now work at Optus Stadium at the sporting events and I just love being around sport and watching sports. But i never thought I would enjoy or associate myself with Netball. That

@GuidoTresoldi @OptusSport I must be lucky, I can have Optus YouTube and tweet at the same time with no problems

@Optus a resend Not able to bring my Netflix on my Mighty. Live chat not responding! Call 24/7 has gone from 45 - 60 min wait. Help! Help!

@AussieBallin @Ronnie2K @Beluba @NBA2K @NBA2K_MyTEAM If you are with @optus nbn - the problem is them not @NBA2K

@Optus Not able to bring my Netflix on my Mighty. Live chat not responding! Call 24/7 has gone from 45 - 60 min wait. Need help ASAP

@McZameth @Optus very annoying,you think theyd look after a customer like you,id def ring up and give a mouthful,hate that sort of thing..

@purrrplegrrrl Cheers. I'm primarily looking for Administration type work. I have a casual job in Customer Service at Optus Stadium at the moment but not enough hrs to get off the system.

@OptusSport @Optus reported twice about being unable to login to sports app and both times was assured should be resolved in 15 mins to 4 hours. Nothing yet, still unable to login to my account and missed all the games last night

@Optus I’m currently visiting my in laws and my wife called to complain cause the internet is very slow. Had the service for a month and made multiple complaints. By the far the worst customer service experience and decided to change services

@buerckner_robyn @DrJewmelon @KondininGroup No just on the Telstra network - but the antenna test results we gathered should be identical. Will check with Powertec as to an ETA on the Optus GO unit.

@Optus congratulations, I thought @Telstra was bad at customer service, but your sales team takes the cake. One week on and I still can’t get 2 phones and 2 ported numbers without every step being screwed up

@Retrogina I use OVO for my internet and it’s great. $65 a month for 100GB. They use Optus. Can cancel it at any time... which I will do when NBN becomes available in May 😊

@miinaus Ohhhhh this makes sense now. They offered to waive a lot of fees to sign me up to a plan with Optus. I didn’t realise they were shutting down Virgin though

@iiNet And no, the new set up isn’t working. I’ve got hundreds of work deadlines and now not even working internet anymore. Wait time for support is hours - I guess it’s hello @Optus #sooooofedup

@Optus @NBN_Australia Day #14 of the NBN service being down. NBN technician visits have been had, concrete has been cut up - still no closer to knowing when my service will be working again! #incompetent #customerservice

NBN told Telstra it was their problem to fix. Now having same problem with Optus.

@Optus You need to fix what ever is happening!!!! No internet or shit speeds for 2 days now fix it before everyone moves to Telstra

@TerritoryGal17 @Optus No. It means they will ask what's going on...why is it taking so long to fix...

Hey @Optus this internet keeps on off after 7pm, fix this issue. I am at Willetton WA

Optus logging me out on my phone app and wanna watch man united. **** sake

Have had no internet connection since Wednesday afternoon.Telstra said would be fixed by Friday25th 4pm! Still not fixed! Have small business to run. Outrageous! Been loyal Telstra customer for 23 years Very poor!Time to move to Optus! @telstra @networkoutage

@Optus after 5 VERY frustrating hours over multiple days wasted with your support- I was told my new apartment wasn't registered with the council- this was why you could not find me. Less than 24 hours after my initial contact with @iiNet I am up and running.A world of difference

@BrianMitchellMP @Galvin1920 @theTiser Forget the $900m that's peanuts. Try the several billion dollars that's been spent acquiring both the Optus & Telstra HFC networks. The Optus HFC was found not fit for purpose. They'll need to be a subsidy to replace the crap in the last mile with fibre.TI #NBN #auspol

@deniseshrivell @Galvin1920 Forget the $900, that's peanuts in the scheme of things. Try the several billion dollars that's been spent acquiring both the Optus & Telstra HFC networks. The Optus HFC was not fit for purpose. They'll need to be a subsidy to replace the crap in the last mile with fibre. TI

Once I’ve finished giving Optus all of my salary, I can’t wait to start saving! (Never use roaming when travelling kids. I never buy one and always regret it afterwards when I have $800 phone bills. Just buy a damn SIM card.

@Pacebouncy That's actually not a bad idea, richo bowled very well in the shield game last week at optus, it wouldn't be such a bad decision/gamble. Even if it's a one hit wonder just for that test

@Ready1976 Great photos Chris! One thing I didn't realise is just how bad the bore water stains on the seats at Subi Oval are. Hope we won't see that at Optus Stadium in years to come🤞

For the love of everything cricket, sunshine Perth and Optus (yes a phone customer too) please choose me!

@6PRbreakfast @OptusStadium Enough with the sunday shit already at optus. Way too many AFL games there on sunday, now odi too. People want to enjoy after the game, not take hours to get home with work next day

Thanks everyone. I spent an hour at @Optus and on the phone to tech support and they haven't been able to fix it either. I have to put my sim in another phone to work out if the issue is with the phone or network.

@Optus Well that sucks.

What a #terrible customer service from @Optus to recharge a prepaid line. We are in 2018 and you have to visit the store twice and call customer support twice to figure out how to do it! #EpicFail

@Telstra i will never order from your stupid website ever again. Nor will I purchase any iPhone from you again. You’re lucky Optus & Vodafone have terrible networks or you would lose all my business #failstra #preorderfail #iphonefail

@arrestedmind Optus must be bad if they're making TPG look good!

@Optus @TaArxidaMou @OptusSport Useless service from Optus. Can’t do 1080p when Kayo can do it easily. Pathetic.

Once again #optus service #fails

After 23 Years Being With #optus I’m Finally Parting Ways I’ve Had Enough Of Their Rudeness On The Phone And Really Not Giving A Shit With People That Have Been Loyal For Many Many Years I’m Taking My Wife’s And Daughter Plans With Me🖕🏼🖕🏼 That’s 3 People They’ve Just Lost

Optus 4G has been rubbish all afternoon. Not completely broken, just bad. I presume it’s DNS somehow.

Thanks Meg. She realised quickly what was happening - realised that Optus has her personal details and the caller was a scam. The guy hung up. Just want you to know bad guys are trying to tarnish your name. All the best. I’ll DM number he used.

@iammrdom @Telstra I’d have been on 15GB then they gave 15 bonus. I barely use the data. Most months not even 1GB, probably never hit 5GB. Optus has 12 month plan - $39/month, 10GB.

@Optus DM sent let’s see this one be ignored yet again!! Pathetic customer service and customer care.

@Optus Wes now been transferred 13 times, I’ve called 3 times. On chat 3 times and the current supervisor is just leaving me on hold for 20+ minutes so far doesn’t want to help

@Optus Thanks used the Optus home app and used the chat section and they found a nbn problem and did a ticket for me for the nbn guys to come and fix it. All sorted now service was awesome.