Optus outages and service status in Auburn, South Australia

Problems in the last 24 hours in Auburn, South Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Auburn, South Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  J (@jcotteri) reported 2 minutes ago

  @SSendybez8 @MelbourneBlokee Exactly this. WTF. It’s worse than Stan/Optus

• 
  rob2511 (@KymRob25112) reported 5 minutes ago

  Telstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.

• 
  Mike Smith (@Dog_Meat_Man) reported 9 minutes ago

  @TVTV494601 @OliverTrenchard Things can be free and still be awful. Back when Optus sport had the rights their app was great. You’d happily pay the $15 because it was a good service.

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  Kloud 🇦🇺🇳🇱 (@WotKloud) reported 13 minutes ago

  @DenisNovak007 Production is poor I agree. That’s on the APL as a cost saving measure of course. Replays are average - replicating what Optus Sport did should be the goal IMO

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  Stewie (@stewiexgreen) reported 14 minutes ago

  @Optus My current internet sometimes struggles to stream video. Giving me worse internet for cheaper doesn’t sound like a great solution.

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  Wayne Reardon (@WayneReardon) reported 21 minutes ago

  @hakluke About 20 years ago I was with Optus, and back then if you were late paying your bill Optus would disconnect your SIM so you couldn't even receive calls. To get it connected again you'd have to ring Optus and they'd tell you it would be back on within 4 hours. That never happened, so you'd have to ring them over and over again until it eventually got done. After wiaitng for over a week for my phone to be put back on and again being told it would be back on within 4 hours, I said "no, I'll wait on the phone with you until it's done. He then passed me to another team who enabled my SIM again while I was talking to him. Anyway, that night I noticed that when my Dad who has a private number rang me, it showed his phone number with a hash tag before and after the number. This happened with every private number and I realised that when my SIM was turned back on, something went wrong and I was able to see private numbers. It was the greatest thing ever! I would get telemarketers all the time who would abuse me when I'd tell them to stop ringing me, but now I had their number to call back. You should have heard how shocked the first one was when I rang him. I kept ringing him and he begged me to stop and kept asking "How did you get this number? I don't even know this number". That ended when that phone was stolen 2 years later, but it was great while it lasted. I've since had Optus tech employees in our pubs and ask them if they can do it, and they tell me that it's impossible, but I know it's not.

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  leon (not kin) (@doingwritebyme) reported 22 minutes ago

  Hey @Optus how is it that I cannot pay you MORE money to add a device to my plan because of a "contract limitation" I was never told about to begin with. Worst customer experience I've ever had, will be cancelling all my services as will my friends and family.

• 
  Jod (@jodda32) reported 23 minutes ago

  When are we going to question how terrible turf is at Optus stadium ? Genuinely awful each week #AFLEaglesGiants

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  ǝllǝɥɔᴉɯ 🤷‍♀️ (@Mishelle0918) reported 26 minutes ago

  Two & a half hours on several chats with @Optus staff & still no resolve. This is fkn bullshit customer service when your staff “Frankie” has changed us to the wrong plan (for upgrade of modem).

• 
  Optus Help (@optus_help) reported 30 minutes ago

  @Kamoreyes Hi Javier - We apologise for any inconvenience this may have caused. It’s certainly not good to hear that you are experiencing issues with your brand-new phone. In many cases, problems like this can be related to software glitches, and a factory reset may help resolve the issue. If the problem persists after the reset, we would recommend visiting your nearest Optus store so that the team can inspect the handset for you. We understand it may take some time to visit a store, but this is often the quickest way to have your concern addressed and resolved. Aman