Optus outages and service status in Kalgoorlie, Western Australia

Problems in the last 24 hours in Kalgoorlie, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Kalgoorlie, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peter Colbert (@PeterJColbert) reported 7 minutes ago

  Here is the kicker. I was there b/c my father has Parkinson and border line Dementia which Abu knew at 383 George St. Abu tried to get the attention of the manager who was with a customer along with another Optus colleague and he brushed Abu away without even acknowledging Abu. Being also brushed off angrily by the guy at World Trade Square (witnessed by another angry customer) and had not opened the store at required time only shows Optus has a serious cultural problem which I’m sure Ben Fordam at 2GB will find interesting tomorrow when I email him.

• 
  Jeff Murray (@GeminiJ13) reported 10 minutes ago

  @eevblog Maybe Optus doesn't want you to leave and stop paying them, even if they are related to the network? I can only assume here that Dodo is less expensive than Optus, and that is the reason for you wanting to migrate.

• 
  Paddy (@Dabatsau) reported 11 minutes ago

  @Batman2242 Basically 2 mobile providers as Vodafone & Optus share a regional network but still have most of the cities on their own networks.

• 
  Mustafa Jones (@mustafa__jones) reported 11 minutes ago

  @SkullSpeedDeal I called Optus support the other day. The Indian guy on the phone literally couldn’t speak coherent English, misunderstood 5G and NBN, and sounded like he was calling from a scam centre which he probably was. Got escalated to an Aussie girl, problem was immediately solved.

• 
  rob2511 (@KymRob25112) reported 18 minutes ago

  Telstra....missed your recharge message because the service has been so fuckung bad for weeks that people's personal SOS devices haven't been working. Have been hotspotting with Optus device.

• 
  Joanne Jones (@JoanneJ37319580) reported 20 minutes ago

  The telecommunications industry needs a closer look by the Australian ombudsman or whoever regulates fees being taken for service not provided. Telcos with phone only service centres overseas are in the perfect position to rip people off under the banner of Optus/Telstra.

• 
  Tony Chatham (@tony_chatham) reported 21 minutes ago

  @Optus Do you train your Indian ‘Customer Service’ staff to be difficult, unresponsive and mendacious ?

• 
  ǝllǝɥɔᴉɯ 🤷‍♀️ (@Mishelle0918) reported 25 minutes ago

  Two & a half hours on several chats with @Optus staff & still no resolve. This is fkn bullshit customer service when your staff “Frankie” has changed us to the wrong plan (for upgrade of modem).

• 
  FreoLou⚓🤘🛫⚖️ (@FreoLou) reported 26 minutes ago

  @FreoPope @TheRealDoc4 @freodockers yeah, seeing a lot of complaints about getting in. Glad I stayed home. Regional footy is good and all but it would have been close to a sell out at Optus without the issues.

• 
  glitch_sun (@glitchsun_) reported 26 minutes ago

  Just had the worst customer experience in my life from @Optus It took 2+ hours of dealing with barely legible Indians passing me from department to department. The worst was the ‘Tech Support’ woman who didn’t even know what 5G+ was and had to look it up on the website.