Optus outages and service status in Kununurra, Western Australia

Problems in the last 24 hours in Kununurra, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Kununurra, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Reardon (@WayneReardon) reported 27 seconds ago

  @hakluke About 20 years ago I was with Optus, and back then if you were late paying your bill Optus would disconnect your SIM so you couldn't even receive calls. To get it connected again you'd have to ring Optus and they'd tell you it would be back on within 4 hours. That never happened, so you'd have to ring them over and over again until it eventually got done. After wiaitng for over a week for my phone to be put back on and again being told it would be back on within 4 hours, I said "no, I'll wait on the phone with you until it's done. He then passed me to another team who enabled my SIM again while I was talking to him. Anyway, that night I noticed that when my Dad who has a private number rang me, it showed his phone number with a hash tag before and after the number. This happened with every private number and I realised that when my SIM was turned back on, something went wrong and I was able to see private numbers. It was the greatest thing ever! I would get telemarketers all the time who would abuse me when I'd tell them to stop ringing me, but now I had their number to call back. You should have heard how shocked the first one was when I rang him. I kept ringing him and he begged me to stop and kept asking "How did you get this number? I don't even know this number". That ended when that phone was stolen 2 years later, but it was great while it lasted. I've since had Optus tech employees in our pubs and ask them if they can do it, and they tell me that it's impossible, but I know it's not.

• 
  Optus Help (@optus_help) reported 5 minutes ago

  @Kamoreyes Hi Javier - We apologise for any inconvenience this may have caused. It’s certainly not good to hear that you are experiencing issues with your brand-new phone. In many cases, problems like this can be related to software glitches, and a factory reset may help resolve the issue. If the problem persists after the reset, we would recommend visiting your nearest Optus store so that the team can inspect the handset for you. We understand it may take some time to visit a store, but this is often the quickest way to have your concern addressed and resolved. Aman

• 
  The Thinkalorian (@TheRewster) reported 8 minutes ago

  @realRick_AUS Going OK. Hope the worst of the weather stays away because I'm about to head to Optus Stadium for the football... 😐

• 
  Jayden (@Ballzzzz16) reported 9 minutes ago

  @Telstra @Optus So you’re no help either, will be cancelling all Telstra plans and moving to Optus in the morning

• 
  DΛMΘ (@DAM01983) reported 14 minutes ago

  @Optus what's with your reception and your internet lately? Down to 4g and 2 bars on reception and my home internet keeps cutting out or not working Past a joke

• 
  _jbw41 (@jbw411) reported 15 minutes ago

  Contender for worst advantage call of all time at Optus

• 
  Raymond McKeown (@RaymondKeown3) reported 15 minutes ago

  @Kate3015 I wonder if when he rushed up to Singapore about fuel if he said anything about what he was going to do to Optus? They will react the Singapore Govt. in 1993 my company began building the Optus Network, I dealt with the team in Singapore, trust me they will payback.

• 
  Kamui (@SgtReapR) reported 16 minutes ago

  @Optus @Teh_Jkr Don’t be loyal anymore. You get nothing for being loyal, swap providers every chance you get. They all treat new customers way better than anyone long term. You could ring them and tell them you’re leaving but that’s a lot of effort that they don’t deserve.

• 
  Anssi Tal (@AnssiTal) reported 17 minutes ago

  @optus you don't allow me to cancel my mobile number and are forcing me to keep paying. I want to cancel, how can I do that? I left Australia last year. Your customer service agents say that to cancel I need to return to Australia and physically present at an Optus store.

• 
  Dayvd Allen (@DayvdAllen69876) reported 19 minutes ago

  Home internet is down, BUT, according to Australia's "Lightning Fast" NBN... There IS no outage... Yeahhhhhhh.... The "Not Online" indicator light says otherwise. Optus are now "confirming" there's a problem... 🙄