Optus outages and service status in Pemberton, Western Australia

Problems in the last 24 hours in Pemberton, Western Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Pemberton, Western Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tak 🇦🇺 (@NF_Tak) reported 2 minutes ago

  I went to cancel my service today, and they wanted me to speak with the @Optus loyalty team. I have been waiting for over 1 hour for this amazing loyalty service! I should have just cancelled when I had the chance.

• 
  Juan Calderon (@JuanCal41039133) reported 6 minutes ago

  @optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.

• 
  sir Krabs (@edhowes2) reported 7 minutes ago

  @CheapshotDai115 @CallofDuty @Treyarch Okay so if you add an Optus skin that’s completely fair? There’s Optus creatures in BO3 zombies so technically it counts… What about space suits? Moon was set in space so technically that counts… We’ve had ghosts in the campaign so how about ghost skins? See the problem…

• 
  Ashtyn (@Ashtyn1212897) reported 9 minutes ago

  @Optus It’s an insane state of affairs that Optus now has to specify “but this time we didn’t let any of our customers pass away by denying them the right to call emergency services”. Crazy that no other telco has ever needed to clarify that

• 
  WestralianOrtho (@WestralianOrtho) reported 9 minutes ago

  @InTheMixer_FM The problem in Perth is HBF stadium is shite and we don't have our own version of CommBank or Ammi Park so any major rectangular event defaults to Optus statium which is a terrible stadium for rectangular field sports.

• 
  Ang (@tracksuitpant) reported 10 minutes ago

  @LawrenceWongST Lawerence if you get us some diesel I will continue to overlook what an abysmally ********* mobile & internet service provider Optus is.

• 
  Alby T (@steele_sports) reported 12 minutes ago

  @ausstockchick They work for Optus help

• 
  ☀️Arun💫 (@Home_ArunK) reported 15 minutes ago

  @TeamHinduUnited The BS that they spread that they converted to Christianity because of caste Optus just Bull-Crap! They converted to Christianity because they are greedy and have absolutely no principles or self-respect. This has always been the case.

• 
  Tanya (@wade396) reported 18 minutes ago

  @optus_help can’t sign in to Optus Webmail every month what is going on now

• 
  MetOshi (@met_oshi) reported 19 minutes ago

  @RealMetroLounge @WindsorDebs Optus and Vodafone had to rely on Telstra, since Telstra owned the network. It wasn't until the government set up a service and bought back the network that things started to change