Optus outages and service status in Whyalla, South Australia

Problems in the last 24 hours in Whyalla, South Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Whyalla, South Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DamagedByDan (@DamagedByDan) reported 3 minutes ago

  @optus 4G collapsed along Dynon Road, Footscray, as per usual ever since 5G started. Can’t even watch cable news. Before 5G used to get 70mbps up and down, now 4g average about 10Mbps dn (tonight even less) and about 1 to 3 up. How is allowed?

• 
  🇺🇦Hans Orph🇺🇦 (@HansOrph) reported 4 minutes ago

  @Optus TLDR: after being run around for two days and 47mins, the frustrating lack of the lack willingness to own a problem and solve it through their the lack of either ability or care from staff in the call centres. Along with being told it would be an additional seven days..1/2

• 
  nikitarenwood (@nikitarenwood) reported 12 minutes ago

  @Optus @ollierafc This happens all the time and the customer service team does not care or offer any help

• 
  Fenix (@SpiderStrange_) reported 14 minutes ago

  @87off41 @JadShreyLuv you have never seen him playing in optus and mcg, right? that's not my fault.

• 
  Mad Hatter ♠️♥️♣️♦️ (@MattBrady1980) reported 15 minutes ago

  @Optus Been over an hour now… Great to see how a 20+ year customer is treated. At this rate I may as well just save my time and go with another provider.

• 
  🦺 Benedict Harris (@benedict303) reported 17 minutes ago

  @Optus we were on the phone to OPTUS for THREE HOURS to some operator in India, we just wanted to move to a faster NBN plan, and they could not migrate our old account over. NIGHTMARE and Optus are outsourcing their support to useless people in India

• 
  ColonialYobbo (@ColonialYobbo) reported 18 minutes ago

  Internet services provider is not solely @OPTUS, and even your damn website APP for submitting incidents stalls. Less focus on sponsorships, more focus on infrastructure and upgrades might help you actually retain customers and offer a decent service.

• 
  KatyCatJess (@Katy_Cat_Jessie) reported 19 minutes ago

  @Optus told me i could have s refund on my nbn bill after i told them i was going to ACCC and then conveniently the chat got disconnected (my mobile service also with optus. cant wait to be finished on that contract!) then its off to literally any other provider

• 
  harleyw (@harleywattsconn) reported 21 minutes ago

  @ThoughtVacancy @wayne_kag @AlboMP It is a problem and it bloody well exists!!! Ever tried cancelling Optus Sport, BigPond Broadband or Foxtel? Try listening to Optus's "give me the simple life" hold music for 2 hours.

• 
  Ruben Nunez (@rubenm2016) reported 22 minutes ago

  @Optus Seriously, I’ve been trying to organise to payout my phone over the past two months through your chat. I’ve been told now twice that “it would appear on my next billing cycle” and never does and then I am told “again” that I need to wait until next month. What a joke