Optus outages and service status in Whyalla, South Australia

Problems in the last 24 hours in Whyalla, South Australia

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Whyalla, South Australia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Reardon (@WayneReardon) reported 59 seconds ago

  @hakluke About 20 years ago I was with Optus, and back then if you were late paying your bill Optus would disconnect your SIM so you couldn't even receive calls. To get it connected again you'd have to ring Optus and they'd tell you it would be back on within 4 hours. That never happened, so you'd have to ring them over and over again until it eventually got done. After wiaitng for over a week for my phone to be put back on and again being told it would be back on within 4 hours, I said "no, I'll wait on the phone with you until it's done. He then passed me to another team who enabled my SIM again while I was talking to him. Anyway, that night I noticed that when my Dad who has a private number rang me, it showed his phone number with a hash tag before and after the number. This happened with every private number and I realised that when my SIM was turned back on, something went wrong and I was able to see private numbers. It was the greatest thing ever! I would get telemarketers all the time who would abuse me when I'd tell them to stop ringing me, but now I had their number to call back. You should have heard how shocked the first one was when I rang him. I kept ringing him and he begged me to stop and kept asking "How did you get this number? I don't even know this number". That ended when that phone was stolen 2 years later, but it was great while it lasted. I've since had Optus tech employees in our pubs and ask them if they can do it, and they tell me that it's impossible, but I know it's not.

• 
  Michael Ellis (@michaelje) reported 3 minutes ago

  @Teh_Jkr @Optus The more data is irrelevant. You cost more to service, they have to put prices up

• 
  AL (@asewell6) reported 7 minutes ago

  @Optus what disgraceful experience. Into the second day of trying to upgrade my internet. @Telstra do you want a new customer?

• 
  Kovac's (@YellowKovac) reported 9 minutes ago

  @Teh_Jkr @Optus I spent 2 hours taking to support to get the intro deals they have to save 30 bucks, but it's still insane how expensive it is when I don't need more data, especially since I lose reception in Melbourne

• 
  coop (@c0op111) reported 11 minutes ago

  why do bounces never go our away at optus

• 
  Phantom Da (@stopbeingguilty) reported 19 minutes ago

  @Ishaan071007 @1no_aalsi_ Aesthetics ke liye paisa nahi lagta. Sense lagta hai. BCCI is richest board in the world. May be the Vranasi Shiva inspired stadium will be good. But most stadiyms made by Indians look bad. Austrakias latest stadium in Perth. Optus, just see it.

• 
  Optus Help (@optus_help) reported 19 minutes ago

  @Dunhacking @Optus Hi there, we're sorry to hear you're experiencing issues with paying your bill and for the runaround experience trying to sort this. Please send us a DM, so we can take a look and investigate further. -Enku

• 
  Kloud 🇦🇺🇳🇱 (@WotKloud) reported 19 minutes ago

  @DenisNovak007 Production is poor I agree. That’s on the APL as a cost saving measure of course. Replays are average - replicating what Optus Sport did should be the goal IMO

• 
  Mike Smith (@Dog_Meat_Man) reported 19 minutes ago

  @TVTV494601 @OliverTrenchard Things can be free and still be awful. Back when Optus sport had the rights their app was great. You’d happily pay the $15 because it was a good service.

• 
  Anssi Tal (@AnssiTal) reported 21 minutes ago

  @optus you don't allow me to cancel my mobile number and are forcing me to keep paying. I want to cancel, how can I do that? I left Australia last year. Your customer service agents say that to cancel I need to return to Australia and physically present at an Optus store.