Is New World down?
No problems detected
If you are having issues, please submit a report below.
New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
-
Sign in (86%)
-
Glitches (7%)
-
Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
-
Cristiano ‘Theopt’ Marques
(@Theopt_) reported
@365Jerry @EllohimeTwitch @playnewworld Some people play CS non stop and it’s always the same content :) if you just want to craft or PvP I see no issue. If you want to do PvE yeah I agree
-
Ferret
(@Fearless_Ferret) reported
@WhoaFlyingChair @playnewworld The queue times are stupid BECAUSE of AFK timeout ********. Server cap increase would make the game unplayable due to major lag, we already see some of this in chat lag now.
-
Dominic Greenwood
(@SUITwearingBEAR) reported
@0sbos @playnewworld I found a fix…. You can animation cancel chopping a tree by back dashing using shift. This fixed it :D a man told me in chat cheers for reply Jake though. Pretty annoying bug if had to log out but easy fix so we good if happens again
-
op Volts
(@motylogic3) reported
@playnewworld Aztland server (US East) has many exploiters. Also game breaking bug that gives factions territory without a war happening. 30% influence for faction quest instead of 1%. I have 15 days played which isn’t possible. This server is messed up, please fix it
-
Charl Engelbrecht ♚
(@Zeus_dv) reported
@ayyyjono @playnewworld Try a program called Parsec, its like teamviewer but just has lower input lag :)
-
IStreamSandwich - Stephen
(@istreamsandwich) reported
@playnewworld Can I suggest you add a grace period for anybody who has a disconnect so they don't have to sit in a queue. For example, if my internet cuts out, I'll be kicked and have to wait hours to get back in. A 5 minute grace period could counteract that.
-
MendoXen
(@MendoXen_Afa) reported
@zlatkoty @playnewworld I dont think adding a lot more capacity without making the actual map bigger would bring other annoying issues the game. We are already fighting for materials as it is. In my opinion that is a reason why they dont want to increase the cap too much.
-
Blake
(@iiBlakePowersii) reported
@playnewworld I've got over 3 days of play time. Really in love with the game. The one thing I have to complain about (other than server queues, which I know you are fixing) is the compass stops tracking. I can't re-log to fix due to queues on my server. Any ETA on a fix?
-
OutRage87
(@OutRage87) reported
@playnewworld Put your efforts in to getting everything else sorted first. We don't care about AFK'ers, fix your incompetence first, pls thx.
-
ESOisBROKENagain
(@mina77413914) reported
@TESOnline When you giving us new servers? Games unplayable again and new hardware will not fix it either! So @playnewworld fancy a new player ?
-
Jinrozu
(@Jinrozu) reported
@playnewworld its easy to fix the server issue, just do one mega server and other serves as a channel’s do it like @NewsBlackDesert
-
Jay
(@Jay_Bartels95) reported
@playnewworld can you fix your game? Your bugs are ruining servers. Factions gaining tons of influence in minutes with very little people doing PvP quests.
-
ChazBoul
(@CvBoul1) reported
@TwitchSupport… I believe I’ve found & fixed the problem. I originally only seen two boxes linking #Steam & #Twitch to @PlayNewWorld… apparently upon finishing the 2 linking’s a third option appears ACTIVATING the previous 2 linking’s! I have since Activated & will Check back.
-
Say
(@SayKenzo) reported
@playnewworld imagine not having system to fast relog to fix a bug or crash without 6h que..............................
-
msaints
(@MSantosXD) reported
@playnewworld We can Ban player who paid the Game Andrés don't Want to wait 8 Hours to login after take a shower, or maybe we can Work and increase server cap, do a layering system. We better ban them so they only have to wait 2 hours. Nice joke.
-
FlynnWinch
(@AlmanaxWinch) reported
@theshockcable @HartPaco @playnewworld Yeaaah but no, you didnt disconnect in 30 sec or 1min, and the blame is not for people just stoping their moove for 3 min but talk about thoses who afk for hours sometimes 4-5Hours on a wall You are obviously doing your think in to much extreme way.
-
Yuuhi
(@yuuhi84) reported
@playnewworld Maybe first do something about the server capacity and don't work around it by kicking AFK players?? The issue here is not the afk but super long que becouse servers are only for 2000 people... And btw why we got Full game thats the Preview build? with only 2 new zones...
-
JaviB
(@JaviB01253134) reported
@playnewworld The worst measure you can do ever, punish your base players for a issue you created, if you do that i am refunding and stop play this. Players are not the problem.
-
Joe Rose
(@joerose1010) reported
@playnewworld You are simply putting a band aid on the problem. Sure, punish players that try and cheat AFK. But the real problem is 2-4 hour wait just to get in and play. Who the hell has time for that? Fix the REAL problem. Adding more servers wont help those that already have capacity.
-
Rich Henderson
(@Celtics_fan78) reported
@thegunee @playnewworld A) nobodies crying. B) whoppdi ******* do for your group. My 193 member guild who have level 30+ characters some of us don't want to waste that time. C) we shouldn't have to. It's on the company we paid to provide the service not us to work around their **** up.
-
Just call me Lio
(@Lioris_13) reported
@playnewworld Hey guys, have you worked with Steam to extend the refund policy? Really poor server issues are making it pointless to even have the game for people with jobs & families
-
msaints
(@MSantosXD) reported
@playnewworld We can Ban player who paid the Game and don't want to wait 8 Hours to login after take a shower, or maybe we can Work and increase server cap, do a layering system, or some gamedev work. We better ban them so they only have to wait 2 hours. Nice joke.
-
Bristol Steve
(@BristolSteve4) reported
@KoRnyRocks @playnewworld The limit on 2k isn't the issue we're discussing! It's lack of available servers at launch, and allowing multiple thousands of char to be created! 2k isn't the problem. Stop asking me to figure out the non problem.
-
GLadia
(@g_ladia) reported
@playnewworld Fix the servers, fix the translations, we can t swim, fix the quests that doesnt appear or translation. The AFK behaviour is linked to your issue with servers. Dont blame the players who try to play your game
-
philip blagdon
(@leeblagdon) reported
are people actually playing new world with 30 series cards without issue? @playnewworld like the card burning alive kinda issues? and when will this be fixed because I'm dying to play it
-
zantex
(@zantex14) reported
@DrSpacemanGames @Konshu @playnewworld We did. More slots on the server AND afk mitigation, one or the other doesn't fix the problem, you need to do both. Demand is too high, kicking people off the highway doesn't reduce demand for the highway, they just show back up and requeue.
-
Thomas Helms
(@Truzen) reported
@playnewworld I don't play New World, so this is just a comment from the outside, looking in, but what's the difficulty in increasing servers/server caps? Also, didn't @amazongames see the sales numbers and prep for this? It seems like AFK mitigation is fixing a problem of their own creation.
-
Morgan Johnson
(@MorganJ54498103) reported
@playnewworld The Depths dungeon is literally unplayable right now and what makes it even worse is its tied to a main story mission! You literally cant progress past it due to server lag and it requiring 5 people who also just lag out. When will this be addressed?
-
Ferret
(@Fearless_Ferret) reported
@cosmiclord7 @playnewworld Resources on a server are finite, you cannot just 'increase the cap'. That would just create major lag issues and make the game unplayable for those in the game.
-
Tim 💯😎
(@Wardawg_) reported
@brigi093 @playnewworld It's already lag fest. I have a 11ms connection with the server and the game adds 40 to it.