New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • batucebiroglu Batuhan Cebiroglu (@batucebiroglu) reported

    @playnewworld You should have foreseen this. You need to increase the server capacities. This is how all your servers crash in the evening and on the weekend. You should have thought for that. We are waiting for 1700 ppl, and we cannot enter until these ppl leave the game. This is unfair!

  • ShekelsJewstein Jewstein Goldberg (@ShekelsJewstein) reported

    @FrostBite_FroG @playnewworld Well in beta server caps were at 10k players, now they're 2k players this is the issue

  • Porcupine111 Bohdan (@Porcupine111) reported

    @DeadSlugg @playnewworld Exactly man! U think in right direction. Que is everywhere in any new mmo launch. But that is the point. Amazon knew that, and this is a company who can afford fix problem like this. Does it so difficult to predict crazy load on server? Oh wait..

  • icheatzz Icheatzz (@icheatzz) reported

    Got in b4 anyone else > crash > 1300 in Q.. @playnewworld Dont care gonna outgrind everyone else anyways.

  • brianlitster Ghostadin (@brianlitster) reported

    @Manovvar @playnewworld I had the exact same thing, finally connect, move a few steps, LAG DETECTED, kicked back into queue

  • OhhLegit Nicolas (@OhhLegit) reported

    @playnewworld whats up with the servers? playing the prologue and everything is lagging enmies aren't where there supose to be i find my self hitting air and im hitting something so i randomly have to swing to hit anything at all

  • mal3k15 mal3k (@mal3k15) reported

    @playnewworld Refunded this trash fix your servers you fkn clowns

  • alhadidym Mohmaed Alhadidy (@alhadidym) reported

    @JuveeTifoso @sizablesnag @playnewworld umm, there is a diff between unexpected server issues and knowing there will be issue and ignoring it. you have worlds at 2k players max. you know exactly how many player are gona play the game so why not increase the capacity. so yes this is the company fault

  • nomeschia meschia (@nomeschia) reported

    @playnewworld 9000+ players waitin for queue 15+ servers just release the cap or if your servers are not ready -even after months- shot down and fix the servers, your support channel or twitter messages are not available too, at least explain something

  • uniswapdegen corey (@uniswapdegen) reported

    @JuveeTifoso @sizablesnag @playnewworld Don’t be a cuck for the company, there’s several ways to fix these issues it’s a botched launch nothing more nothing less

  • uffda2king Uffda2king (@uffda2king) reported

    @playnewworld So are you guys planning on doing something about the insane queue times. I think that we are a lot of players, that would like to know what your plans are regarding this huge problem. Do you raise the 2k server cap or add more servers? Whats going to happen?!?!?!?

  • fisosthelegend fisos (@fisosthelegend) reported

    @playnewworld Fix the eu servers first then bring more servers jesus

  • Sirfanel Sirfanel (@Sirfanel) reported

    @playnewworld Funny how streamers "paid" to promote the game have no issue at all logging in. While everyone else is stuck in the queue.

  • 1999_aep Matt (@1999_aep) reported

    @playnewworld Fix the Eu/German Server Capacities!!

  • ReadPete Calm Blue Ocean (@ReadPete) reported

    @Gonsec @sizablesnag @playnewworld True that - wouldn't expect Amazon to have server issues

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