New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bern, BE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • missenvy 💜 Miss Envy 🧁 (@missenvy) reported

    Welp, after over a week of trying to get @playnewworld customer service help for a few issues with no answers (other than typical tech support unplug/uninstall bs), I think I'm gonna have to delete my level 50 character and start over again. I don't want to but I get soo bummed..

  • Anthrage Michael Simonson (@Anthrage) reported

    @SerMedieval One of the reasons I decided to play @playnewworld after all, despite the massive change in direction during aloha, was because I was tired of all the bugs & issues in the MMO I was playing at the time. I wanted the quality of product I thought Amazon would produce. Not so much.

  • DorrianX Lisandro (@DorrianX) reported

    @playnewworld Having issues doing expeditions on Dominora not letting us in and consuming the tuning orb. Then not letting you fast travel after that until you do a full relog ***Please Help*** restart server or something. Other players having same issue. Thanks

  • Originalfen2 Originalfen (@Originalfen2) reported

    @playnewworld fix the lag fix the weapons we don't want more weapons we want a game that runs properly.

  • whenifacedeath John Wrevolta and Seven (@whenifacedeath) reported

    @playnewworld Hey ags will you please fix your game. I really love playing it, but all the glitches are just adding up. Like trophies. I never wanted to go into furniture. but now, since my friend can't trade me a trophy I have to make my own, or go without. I know you're trying.. but come on.

  • zswain Zach Swain (@zswain) reported

    @playnewworld @amazon PLEASE fix your game

  • R3LOADGAMINGG R3LOAD (@R3LOADGAMINGG) reported

    @playnewworld y’all going to fix that lag in wars??? Asking for a friend…

  • Maven Clint Evans (@Maven) reported

    @Gothalion @playnewworld I feel like there's approx 1-3 hours when I am happy with a fix before some new problem pops up. I might be insane to keep playing...ugh. I love it still lmfao

  • Shamrockburrows Johnathon Burrows (@Shamrockburrows) reported

    Just curious have you guys at @playnewworld fixed the issue where ebonscale and a couple others are able to actually do a war cause my company is small and took a long time to flag and wasted a lot of time in the process

  • TechnoplexTV Technoplex (@TechnoplexTV) reported

    @playnewworld I love your game, but you're absolutely killing it. Why did you release new content before existing issues were fixed? The PVP in this game is so laggy it's unplayable. Please don't become a joke. I want this game to succeed.

  • TheCamiimii Camiimii (@TheCamiimii) reported

    @playnewworld I have 9 corruption trophies to give to guild mates so we can do Myrkgard and we’re being gatekeeped by this ridiculous issue!

  • Suvat04 Suvat (@Suvat04) reported

    @playnewworld Really need to fix your server connection issues! I am sick and tired of not being able to log on to my main character and then try all your support tips to NO permanent solution. After replacing my Ethernet switch, checking router settings, your tips…NOTHING!

  • TGuvn0r1 Dan (@TGuvn0r1) reported

    Just had the worse experience in a war on @playnewworld the lag was so bad everyone may aswell of been statues! I love the game but that was shocking....

  • Kitana_Kombat ☆🦖🦕★Darth Kitana☆🦖🦕★ (@Kitana_Kombat) reported

    @playnewworld Better have that rogue outfit added to the mf store then and better make store outfits dyable like ffs and better fix the mf musket exploits. Opr is cancer .

  • germanocassese TekkenJlN (@germanocassese) reported

    @playnewworld We all expected more bug fixes but the fire and ice mage need to be addressed aswell in the patch. Fire and Ice need to be reverted nerfs. Make it playable again. Fix also the elite Hp and droprates. The million feedback on the forum is quite enough. @playnewworld

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