New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • MJ4ever11 Rheinland Haider (@MJ4ever11) reported

    @playnewworld GET A GRIP AND FIX THIS

  • SoyPico_ Manu 🌵 (@SoyPico_) reported

    @playnewworld Fix ur maintenance schedules

  • AshenBaloo praise the sun! (@AshenBaloo) reported

    @DaraVelour @paytonVW @playnewworld so ignore US WEST issues (5am or so anyway), and fix the eu ones bc of prime time?

  • Thimmee Tim Teigstad (@Thimmee) reported

    @playnewworld so i wonder what ever happened to the 5h maintenance.... this is twice in a row now that it "needed" to extend the down time. How disappointing, you would think that this firm had enough money to hire higher end coders. Even Valheim seems more finished. AAA problems............

  • Crazydude2205 crazy (@Crazydude2205) reported

    @playnewworld Nice so no playing after work again.. :( rly tired why they need to take the servers down for like 20 hours for a 80mb update.. what will they do when the update is 10gb?

  • izabalshots Fernando Aguirizábal (@izabalshots) reported

    @playnewworld I am intrigued by the company and customer loyalty system you use. You give the worst service to the largest population. And last but not least, the worst time for the European population. If it were badly thought out, I would think that respect for European people does not exist

  • michstuff Michstuff (@michstuff) reported

    @playnewworld STILL not working...... wth amazon

  • SycosisYT sus (@SycosisYT) reported

    @Brett_J_Wolfe @playnewworld Didn’t say they were fixing bugs and problems in “priority” order but I agree they could do it more effectively, there still pushing out patches fixing stuff.

  • EvilScotsman0 EvilScotsman0 (@EvilScotsman0) reported

    @Kaptein0le @SlimmrockTV @playnewworld Read the comment, we don't care if we get a patch a day later. Servers down during peak hours is dumb

  • jimssi78 jms78 (@jimssi78) reported

    @playnewworld bug fix 6hrs downtime???? US server works are u getting cheaper workers like chimpanzee in eu region?? Game didn't launch globally but maintenance is. Any good reason for it??? i won't stop playing this but if this going to be weekly routine.......

  • vLuffy75 Luffy75 (@vLuffy75) reported

    @CeresMage @playnewworld I mean many big game take 3-4 hours on weekly maintenance with less servers, look at BDO maintenance it's like 5 hours regular maintenance. I'm not working on it but i think it take time to be sure all 600+ servers work as intended

  • Scholli2016 NEO.at (@Scholli2016) reported

    @playnewworld the sad part is, once eu is up, there gonna be login Qs too, so add 20 mins to your waiting time xD

  • MeBeOrc Jack Smith (@MeBeOrc) reported

    @playnewworld So no fix for the last Faction rank's max tokens being 25k, when Chest and Weapons cost up to 50k? This has been reported for about 2 weeks now. But we have plenty of other endgame. RIGHT? Like portals? But Azoth staff is broken. Like Outpost Rush? Disabled because it's broken...

  • H3ms45 H3ms (@H3ms45) reported

    @playnewworld You're kiding right? Make maintenance at night when EU players are sleeping -_- It's the second time we cant play because of issues during update or maintenance, you need to sort this kind of problem.

  • Welushkacsgo Welushka🇨🇿 (@Welushkacsgo) reported

    @playnewworld Its nice that EU is last to fix, I guess US, SA,AP dont like EU! sadge 🤓🤓🤓

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