New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • soup_hawk Soup_hawk (@soup_hawk) reported

    @playnewworld Also to everyone saying that increasing server capacity is going to fix everything, it’s not. More people on a server means more people fighting for loot and spawns. It’s literally only been 2 days so chill out

  • Gungre_ Gungre (@Gungre_) reported

    @playnewworld There honestly needs to be something in case you encounter UI bugs and need to relog to fix it. Like, I don't know, maybe a five minute window to get back in. These bugs have been in since beta and we've told you about them and they haven't been fixed.

  • KronkSwanson KronkSwanson (@KronkSwanson) reported

    Thanks new world I sit in queue for 2hrs then I try a new dungeon walk out of it and crash I was only on for 20 min! Is there nothing help with crashes @playnewworld I deserve to be pushed through the queue for your game crashing!

  • Magickmann1 Michael Byrne (@Magickmann1) reported

    @delmontyb @playnewworld Agree to a point Stable? Yep Smooth? Mostly, yeah. But have to disagree on queues not being an issue. They are when you cap the server at 2k and people just afk auto run against a fence pushing queue time to the HOURS and HOURS marks. Not to mention the self inflicted names issue

  • MixThaicred Mix Thaicred (@MixThaicred) reported

    @playnewworld Need to fire their game producer and realize they need to scale their servers. If they Scale their servers at the same time they add new players the issues will self resolved. I guess logic have abandon some game developers.

  • Veks344 Veks (@Veks344) reported

    @DjKosher31 @wintersjoe @playnewworld Design the servers better. Why is there always a shill willing to defend BS? Just like folks defending the blatant garbage of cyberpunk. How did they think 2k was a good idea? Never had this problem in any other even more popular mmos

  • rkuenle ryan 🗡 (@rkuenle) reported

    @Aceylah_ @playnewworld it’s some glitch don’t even waste your time once you get to spot 1 you DC praying it’s fixed tomorrow. dealing with it also.

  • FredAnd18647024 Fred Anderson (@FredAnd18647024) reported

    @playnewworld having game crash on you and throw you to the back of the queue is super fun maybe 5 min queue priority for people who were already online would be an idea

  • ImDstn Dstn (@ImDstn) reported

    @playnewworld just used my orb on amrine and the game closed by itself. Please fix your game

  • Ist64407026 Ist (@Ist64407026) reported

    @playnewworld The second day is even worse than the initial day. I got chance to play at the first day, but cannot login at the second day. Makes me annoying!

  • MixThaicred Mix Thaicred (@MixThaicred) reported

    @playnewworld Need to fire their game producer and realize they need to scale their servers. If they Scale their servers at the same time they add new players the issues will self resolve. I guess logic have abandon some game developers.

  • rsnleserenity Serenity (@rsnleserenity) reported

    Please let the queue problems settle or at least let us transfer to the new servers before the weekend. @playnewworld 🥺I shouldn't have to enter queue during work just so I can play in the evening... only to then have to re-enter a 2K+ queue after I step away for dinner.

  • CookeeIVIoNstER 🥛 CookeeIVIoNstER 🍪 (@CookeeIVIoNstER) reported

    @playnewworld Would be great to be able to transfer my lvl 19 from Plancta's 1154th position in queue to a lower populated server, cuz there's no way in hell I'm starting all over again because of queue, then possibly running into this problem again. It's like it's "locking" our characters

  • Trendd_ Jon (@Trendd_) reported

    @trespasser543 @ZarszGaming @playnewworld Got an error message when I was 34th in que after waiting 2+ hours this morning. Thank god Amazon is coming to the rescue though by spamming us with servers that nobody is playing on!

  • lordezera01 Jadson Rocha (@lordezera01) reported

    @playnewworld it's ridiculous, adding maps, without solving the error of those who already have, the NARAKA S.A server is generally locked in the quest of dungeon 25 and no one speaks, SINCE THE BEGINNING THE SAME BUG, ​​which I neglect with consumers.

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