New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • gowland_craig Hoopala (@gowland_craig) reported

    If you have an issue logging in, click ok to the error and leave it for a minute or two and it will requeue you at your previous spot. Could have told us this earlier @playnewworld Queues are huge due to orphaned connections #PlayNewWorld

  • XQPXFB_TTV xqpFPS (@XQPXFB_TTV) reported

    @MrClean_Pop @playnewworld It's not that broken, mainly just the long ques and some visual bugs. Which isn't hard to solve if you aren't trying to join the same server as a big *** streamer. Definitely a really fun game.

  • AdrianKEKW Angry Pickle (@AdrianKEKW) reported

    @MrClean_Pop @playnewworld Not broken just join a new server

  • Ronda_CSSbHard Runda (@Ronda_CSSbHard) reported

    @ElTony1620 @CtrlAltTaco @playnewworld 'even if they increase server capacity alot of people will want to join the server i am.' bro it holds more ppl tho, whats the problem

  • louis0nfire Lou Valentino (@louis0nfire) reported

    @playnewworld Please make fixing the achievement & title issues priority #2.

  • knauer_ulf Ulf Knauer (@knauer_ulf) reported

    @playnewworld So **** Waiting 3 Hours getting an Error. Waiting 3 Hours Again Same Error Again and now i need to wait 3-4 Hours Again. Thats Bullshit

  • hatimthedream Hatim Mansori (@hatimthedream) reported

    You guys have a great game with #NewWorldMMO . But, the way you designed the worlds leading to these long queue times will ultimately drive away a lot of players. Do you have any ideas to remedy this problem or will I forever wait hours to play? @amazongames @playnewworld

  • SWE_Motorizer SWE_Motorizer (@SWE_Motorizer) reported

    @playnewworld Stop thanking us for the patience! 3 hour que only to disconnect🖕🖕🖕🖕🖕

  • Mewgun Dan (@Mewgun) reported

    @playnewworld The queue isn't the annoying part for me, it's the errors during queue :/

  • 13kar Kar (@13kar) reported

    @HackmanWow @playnewworld To fix this issue, just click OK and DO NOT press the "play" button again, your queue will resume automatically in a couple minutes :)

  • ClarkDelke Delke Clark (@ClarkDelke) reported

    @playnewworld Please, fix taparloka. Bugged dungeon and invisible peaople with pvp open

  • Bludgen Turner (@Bludgen) reported

    @playnewworld not just the long queues! I've been waiting 2 days to play, I got close to 600 in the queue and then the error,, too many login attempts...over and over in every queue its impossible to get in!! back to 5k queue and repeat

  • AnotherDogMom Hayley Bonvillain (@AnotherDogMom) reported

    @playnewworld Suggestions to keep from lagging and crashing when reaching towns?

  • HyperFl0p HyperFlop (@HyperFl0p) reported

    I hope @playnewworld will allow me to play one day, sucks I have to wait 4-5 hours when I get home from work to get in… I know you are working hard to fix it💪🏼

  • pluddz hemligman (@pluddz) reported

    @playnewworld How about you add a feature that lets you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750..

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