New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • PoiNtX19 EZ (@PoiNtX19) reported

    @playnewworld verify integrity of game files ... etc, I do not know what else to do and I do not see solution by new world in any, side, I do not think it is something so difficult to fix, how many more days are we going to have to wait?

  • CamBunsTTV CamBuns (@CamBunsTTV) reported

    @playnewworld Can we please get a fix to this "Failed To Join Login Queues" I have been in about 30 failed queues since 10 A.M. Est time. its currently 10:30 P.M. Everyone that has the "too many queue requests errors" are telling me just click OK and leave it.. Nope! not working

  • SSSSNak33 Snak3 (@SSSSNak33) reported

    @playnewworld WHEN WILL THEY SOLVE THE LOCK AND CLOSE GAME PROBLEM WITHOUT ANY EXPLANATION ???????????????

  • HighLordgg Trace "HighLord" Wayne (@HighLordgg) reported

    @playnewworld Got into the world after my long queue time. Shrine to a new location to get to questing. Take two steps (lag detected) placed into queue (1800th) without being kicked to menu. At least I have something to look at in the background xD

  • c4rnagebr C4Rnage (@c4rnagebr) reported

    @playnewworld Wtf, i have failed to login on queue 6 times in a row, this is so ******* annoying, fix that ****

  • its_Nikolaj nikolaj (@its_Nikolaj) reported

    @playnewworld please fix your game Ive waited for 2 hours to play only for the game to crash 5 min into playing it

  • Nat_44 Nat López (@Nat_44) reported

    @playnewworld I've been able to play every day in high pop server. Queue time is long but no issues after I'm in. I don't care about waiting cause before NW there was no other game to play and I would still waste my time on other games I wasn't enjoying. 🤩

  • PoiNtX19 EZ (@PoiNtX19) reported

    @playnewworld I have that same error ( Failed to join login queue. Please try again ) I have in total 34.2 h in the game that the only thing I do is the queue to enter, but the error comes out again and again, from the first day that is happening to me, and reviewed everything, firewall,

  • SPSinBOS SPS (@SPSinBOS) reported

    Man, @playnewworld ... sit in queue for 3 hours just to reach double digits and then be booted for an error "validating pak files" ?!?! Rejoin queue only to be thrown back at the end and not in my previous position. That's rough 😔

  • Sh4d0wKn1ght117 𝓢𝓱4𝓭0𝔀𝓚𝓷1𝓰𝓱𝓽117 (@Sh4d0wKn1ght117) reported

    @playnewworld Just sat in queue for 4 hours and then I get booted from the queue and then it puts me back in at 1800 and the wait time is another 4 hours. That’s so bullshit, fix the damn game jeez

  • ashenpunkgaming Ashepunk 🏳️‍🌈🏳️‍⚧️ (@ashenpunkgaming) reported

    @archivistelly @playnewworld Depends. If they don't fix the massive queue on my current server I am moving off it. I will only be able to play during the weekends if the 5 plus hour queue continues.

  • SabtheWanderer Sabahe “the Wanderer” (@SabtheWanderer) reported

    @playnewworld please help players who are on the more populated servers either with larger server population, or free server transfers. Getting a 1200 queue because you have to logout to fix a bug is disheartening. After just waiting 4 hours to get on.

  • Z0mbiella 🍂˚✧₊spoopy stacey⁺˳✧༚🎃 (@Z0mbiella) reported

    @playnewworld Please implement people's spot being held on a server for a short duration, if they crash, so they don't have to wait in queue all over again. Multiple group members have crashed when coming out of Amrine. :/ #NewWorldMMO

  • revan619 Revan619 (@revan619) reported

    @playnewworld Hopefully you can work on increasing server size as that is the main issue. Telling people to play on a different server to their friends and company isn't a fix

  • MatthewMilby Matthew Milby (@MatthewMilby) reported

    @playnewworld Great game, If i could actually play it. Amazon has infinite money. FIX IT ! Que for hours and hours.

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