New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • EnVyD_l_1 Corey H (@EnVyD_l_1) reported

    @playnewworld Yeah nothing like sitting in Q for 3 hours and getting an internal server error and having to start over.

  • bulbabrablo . . (@bulbabrablo) reported

    @playnewworld please address the problems in dungeons, some servers are completely blocked from evolving since the Amrine Excavation is unplayable. Currently playing in Taparloka.

  • KemurDuhLemur KemurDuhLemur (@KemurDuhLemur) reported

    @playnewworld please fix the spawn rate at Eldergate, as well as the snail drop rate. I’ve been fishing for about an hour and haven’t gotten one. Very frustrating.

  • SwiftDeth13 John Cody Modrell (@SwiftDeth13) reported

    @playnewworld so when you say you are "working on fixing the problems" do we get an ETA? Or is it more of a "go **** yourself" situation?

  • Navy_Wavyy Navy_Wavy (@Navy_Wavyy) reported

    @playnewworld Sat in q for 2 hours and got failed to join login queue really fun game wish I could play it :)

  • realArchie_Boi Archie Boi (@realArchie_Boi) reported

    Welp had to happen eventually, got a @playnewworld server error at like 400 in Q. Stream is getting pushed back another couple hours.

  • logan54936624 logan (@logan54936624) reported

    @playnewworld wanna fix your ******* server, waited 4 hours to get kicked out of que

  • overpowered234 Overpowered234 (@overpowered234) reported

    @playnewworld Did you guys change the decimal in the queue count to make it look lower? I joined the queue at 37 and it is taking just as long as when I was at 370 yesterday...Fix it don't hide it

  • rafwinter winter (@rafwinter) reported

    @playnewworld There is a bug going on the server i am playing (Brazil - Alatyr) that makes people imortal and the mobs from the first dungeon lagged and invisible. Please fix!

  • DodgeThis657 Daniel Walker (@DodgeThis657) reported

    @playnewworld I’m trying to log in to Vinblain US East. And I keep getting the connection error “timed out while waiting for server to spawn player”

  • RPGrizzy Ryan (@RPGrizzy) reported

    Yo @playnewworld I've been in queue for 5 hours. Idc about that. What I care about is it saying "failed to join login queue" when I'm about to be put in to the server after the 5 hour wait and now back in a queue of 2369. My guys.. what is this? That's another 6 hours min. Lol

  • JoeLouisDetroit Joe Louis (@JoeLouisDetroit) reported from Southfield, Michigan

    @playnewworld Nope. Seems I have to wait (again). Waited 3 months to now wait in a queue as number 1667. I was tolerating it yesterday on release day but come on. You knew yesterday that this was a problem. Maybe some servers on Azure since you can’t on AWS.

  • spok987 Daniel Ressurreição (@spok987) reported

    @playnewworld I'm here but the server TAMAG is impossible to play!!! Line over 1500 players less 3hrs in the line. If you didn't be disconnected!!! If your game don't crash!!!

  • evocybernation Evocybernation Gaming (@evocybernation) reported

    I have some news, the error popped back up... Except this time, it brought back up the queue screen! I didn't lose my spot either! Amazing job @amazon, @DoubleHelixGame, and @playnewworld! You guys/gals are on your game! Thank you greatly! #Gaming #NewWorld #MMO

  • shadethesin shadethesin (@shadethesin) reported

    @playnewworld why not come out and admit you havent fixed alpha and beta stability issues? we KNOW that the 2k player limit is a safety measure against such bugs, being more forthcoming about the issue and cause will do a world of good for how people are taking the problems

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