New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Jzeusthegreat Gibsremains (@Jzeusthegreat) reported

    @astrophiliacxx @playnewworld @SerMedieval Same they need to fix it

  • KidHeinz Kid Heinz (@KidHeinz) reported

    Love missing two wars that I put hours and thousands of gold into because @playnewworld is having issues

  • BeatCoin12 BeatCoin (@BeatCoin12) reported

    @1800blockyeezy @playnewworld There is a "fix" but seriously... shouldn't need to change system files around to boot the ******* game.

  • Meadest_Viking Ricknar (@Meadest_Viking) reported

    @playnewworld @Steam Not sure if you guys know or not, but there's a bunch of us who can't get into the game because of an error. Started about 1 hour ago, after a steam app update. "Steam must be running to play this game. Make sure you are logged into steam, then try again."

  • TheRogerMyers Roger Myers (@TheRogerMyers) reported

    @playnewworld @SerMedieval Having an issue where I set up my controller to play and after a bit my controls are remapped randomly. Can you help?

  • buzz_litty Buzz Litty (@buzz_litty) reported

    @DelVaaca @creativem0dz @playnewworld Its very odd that only certain people are experiencing this right? All the people on twitch streaming no problem..

  • 3CarpeDeezNutz3 Carpe_Deez_Nutz (@3CarpeDeezNutz3) reported

    @playnewworld why am I getting a steam log in error when trying to play tonight? Says I must be logged in which I am and then does notI played a few hours ago!

  • sh0ts_tv Sh0ts (@sh0ts_tv) reported

    @playnewworld are yall aware of an error going on saying “steam has to be running in order to play”?

  • kcomparelli Kelsey Comparelli (@kcomparelli) reported

    @playnewworld any update on the "Steam must be running to play this game" error many of us are receiving?

  • SaltyWedges SaltyWedges (@SaltyWedges) reported

    @playnewworld hey guys can you please give us an update on the issues with steam? I just bought this game and I can't even open it lol

  • dbgoblin wack (@dbgoblin) reported

    @creativem0dz @playnewworld same issue

  • scottkruger13 scott kruger (@scottkruger13) reported

    Can’t login into @playnewworld keeps saying steam must be running or untrusted system file? Is there any fix for this

  • DoubleA_Wright Aaron Wright (@DoubleA_Wright) reported

    @Uglypanda89 @Nachitogara @playnewworld On the New World forums a Customer Rep said "Wait for EAC to create a fix"...

  • buzz_litty Buzz Litty (@buzz_litty) reported

    @DelVaaca @creativem0dz @playnewworld Lol so closely removed from when our main problem was having to sit in a queue..

  • TheWuba Tito 🐝♟🇵🇦#HIVESZN (@TheWuba) reported

    @astrophiliacxx @playnewworld @SerMedieval Been having the same problem, was able to join the war today and now if they don't fix it by tomorrow 6PM pst I spent 7.5k starting a war.

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