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New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • tarellion
    Tarellion (@tarellion) reported

    Is it possible at all to change the login music to the original @playnewworld?

  • WolfpackCasey
    WolfpackCasey (@WolfpackCasey) reported

    @playnewworld I would really like to play your game, but the horrible coding just makes it impossible. Constant lag and disconnects. Game asks me to check my internet, while I have a Twitch stream running fine on 2nd monitor. How can you still not have this fixed?

  • GoldenProblemss
    Michael Davis (@GoldenProblemss) reported

    @playnewworld @primegaming If I buy the pack will you fix the Azoth? 👀

  • gunaguru23
    Israel Alejandro (@gunaguru23) reported

    @playnewworld Thank you for fixing the most important: Azoth Vials. Now, what are you going to do as a compensation, to retain players, for the problems that this bug caused to the players? Or it is OK for you guys to not retain a player base?

  • lLuanTV
    lLuanTV (@lLuanTV) reported

    @playnewworld honey, can you release a cosmetic kit so i can fix my character's face? his face is uglier than hitting his mother.

  • cc8f2371e5c8483
    Sherm (@cc8f2371e5c8483) reported

    @playnewworld I do not see any fix for the que counter showing the wrong number. 1 for example for an hour. Also no mention of any plans to help reduce que times. Come on peeps......

  • AntonioCaseiro
    Me_Myself_&_I (@AntonioCaseiro) reported

    @Av3M0rt3m @playnewworld I am having the same "problem"...I am storing them in a city... Maybe in the end we can trade them for tokens and then trade the tokens for buff food...

  • BenKross2
    Ben Kross (@BenKross2) reported

    @playnewworld Can you PLEASE fix the Gravity Well bug!!!! the ability only works 50% of the time..... completely RUINS my greataxe gameplay.

  • FWNiightmare
    FWNiightmare (@FWNiightmare) reported

    @playnewworld They ever fix the economy?

  • Bodycount69
    Bodycount (@Bodycount69) reported

    @playnewworld Are we going to get Azoth fix ???? Ever ???

  • Celinecarlier81
    Zingala (@Celinecarlier81) reported

    @playnewworld No product information found, cannot initialize gam. Please contact customer service for this product.

  • MattiaCrosara
    Brinjolf85 (@MattiaCrosara) reported

    @playnewworld fix the world tranfert

  • BigM_TV
    Reverend Big M (@BigM_TV) reported

    @playnewworld @BenKross2 It's the same issue AGS thought it fixed.

  • eleccytronics
    Eleccytronics (@eleccytronics) reported

    @playnewworld I like the event, unfortunately my friend is left handed and uses the cursor keys for WASD which cannot be mapped in-game. Anyone with this (careless coding) problem, one solution is MS PowerToys to map cursor keys to WASD. Too late to play the game by the time we found this out

  • edmontgomery01
    edward montgomery (@edmontgomery01) reported

    @playnewworld The azoth problem is what pushed this patch back

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