New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Vayruss Carlos Gallego (@Vayruss) reported

    @playnewworld It seems that the month you took after the closed beta in order ti fix this kind of problems was in reality to induce a bigger hype and try to sell more games. This is the kind of message you are sending to the community.

  • bahadircolakkk Bahadır (@bahadircolakkk) reported

    @playnewworld FIX THE GAME

  • Highball_Stream HIGHBALL (@Highball_Stream) reported

    @playnewworld The main issue I see with limiting people to a single server is, anyone who is a big time streamer, if/when they join said server, the queue times are going to jump up every time. Most of the streaming platforms have selected a "home" but with them comes thousands of supporters.

  • DankApes Dank Apes (@DankApes) reported

    @playnewworld Which ofc, causes alot of issues if allowed, same reason the faction switches aren't allowed to a faction thriving from one dying. Food for thought, and just want clarification to pass.

  • _bolorny bolorny (@_bolorny) reported

    @ShowNwo @playnewworld 495,000 of them are in login queue

  • chadss1976 Chads (@chadss1976) reported

    hey @playnewworld instead server pop cap so low maybe increase it instead of spinning up new servers. if they crash then revert changes. would be nothing new to me for an mmo launch. people have friends they want to play with and not wait on a transfer to do so.

  • DDGEazy DDGEazy (@DDGEazy) reported

    Had to DC to relocate my router, was getting some bad lag... Now we wait and wait for server Queues..... @playnewworld

  • Yehosha777 Yehosha777 (@Yehosha777) reported

    @playnewworld Fix your queues!! Queues are apart of any new game launch. I get it. Getting kicked out repeatedly only to have to wait over and over again is unacceptable though. So glad I took a day off work to stare at a queue screen!

  • gyun_nah Gyun Nah 🦄 (@gyun_nah) reported

    @playnewworld Had a good morning @playnewworld but then the game error locked with crash report sent and now sitting at 1300 in queue.#PlayNewWorld

  • UnclePyron Uncle Pyron (@UnclePyron) reported

    My experience in @playnewworld so far: Create character, wait in queue behind 1083 other people to log in, finally get logged in and play for a bit, notice titles and achievements are bugged ans only say un-initialized, log out to try to fix, back in queue behing 889 others.

  • TheMissAtomic Miss Atomic (@TheMissAtomic) reported

    @JackBascom @playnewworld I've been in for over and hour now and I've had no lag or in game issues! it's just the queue time to get into the servers that's long but they've already added close to 20 new servers today alone to combat the wait times!

  • kshaheen Kareem Shaheen (@kshaheen) reported

    @playnewworld Hi please figure out the insane login queues so I don't have to lose more hours of my life grinding renown in WoW

  • niccoli00 Niccoli00 (@niccoli00) reported

    @playnewworld Though a 2 hour queue time after a crash sucks, this has been a much smoother launch than many other MMO I have played. Seriously need to get these queue times down tho, 2 hours... hopefully it doesn't crash before I get there.

  • jackobuddy Jackobuddy (@jackobuddy) reported

    @playnewworld are you aware of an issue where, after logging out and relaunching the game, the world list will not load and your character list will not load? The server list will eventually give a timeout error. Multiple of my friends are having the issue now.

  • wozzmatic Wozzmatic (@wozzmatic) reported

    Logged out of @playnewworld then decided to check what queue was like by trying to log in 30% bigger than previous login 5 hour queue I just can't commit to a regular stream schedule with this game so I won't I'm sorry If I can get a fast q ill play this, otherwise something else

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