New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • TheAuspiciousT1 TheAuspiciousTurtle (@TheAuspiciousT1) reported

    @playnewworld Imagine playing a game where all your efforts are for nothing when you realize ppl are duping items for free gold. Making money out of thin air, ruining any chance of an honest player to compete. This has been an ongoing problem that still exists in their Fresh Start servers.

  • Licketysplit977 Licketysplit (@Licketysplit977) reported

    @lilbitdany @amazongames @playnewworld Hope if untrue it gets resolved for you. Or at least a chance to fix/ apologise if it was an error. However concentrate on telling your truth and and avoid deflecting with another half story.

  • MiddleOKnowhere Seth (@MiddleOKnowhere) reported

    @playnewworld you all need some kind of timing out contingency for when a PC crashes maybe 2 minutes. I was in an OPR, my team was about to win (we had 950+ points and counting), I crash. Log back in and no prizes. Probably my best score too . . . it's really ****.

  • EngoDoctorG Prof.G (@EngoDoctorG) reported

    @playnewworld hey, when I run the game, it opens and then says “unrecoverable error, no product information found, cannot initialize game” What should I do?

  • SouperSide SouperSide (@SouperSide) reported

    FIX LUCK. @playnewworld @amazongames

  • spiketheimpaler Richard Miller AKA SpikeTheImpaler (@spiketheimpaler) reported

    @playnewworld How about actual controller support for those who cant really use a keyboard for long periods of time due to physical issues

  • defmetal1 defmetal (@defmetal1) reported

    My hottake on the viewbot/embed stream discussion within @playnewworld atm. It's a Twitch issue, not a streamer issue. Streamers are working to pay bills etc, and they don't owe small streamers (like myself) any step up. If the option exists, people will use it. Twitch issue.

  • Nxusz sky (@Nxusz) reported

    @playnewworld yo disable musket its so fkin broken, feels like launch bugs exploits all over again wth

  • Horrlockz Horrlockz (@Horrlockz) reported

    @playnewworld Maybe fix shooter's stance before reminding me why I'm not able to play my weapon atm.

  • SplodedChicken Eric (@SplodedChicken) reported

    @playnewworld No obviously since I'm on the same PC and using Discord, Youtube, and Twitter; it isn't my internet having an issue.

  • VAA_McDudes Mc Dudes (@VAA_McDudes) reported

    @YaBoiWiilly @playnewworld Yes please also fix the stutters and freezes introduced this last update.

  • __dxmrT Mr T (@__dxmrT) reported

    @playnewworld fix the bugs!

  • jeannobregaa Jean Nóbrega (@jeannobregaa) reported

    @playnewworld Have you gous thought about change the last talent of the swordmaster tree to something like 'allow you to equip a sword instead of a shield'? Doesnt need to change nothing more on the tree, maybe fix the auto atk and the animations..? What do you guys think?

  • FpsAshh 『 Ash 』 (@FpsAshh) reported

    @playnewworld PLS FOR THE LOVE OF GOD FIX YOUR BOGGED GLITCHY QUESTS

  • Wildsmasher Wildsmasher (@Wildsmasher) reported

    @defmetal1 @playnewworld @dev_katyk Musket is completely broken wep in pvp hitscan and no bullet drop is joke and it just opens it up for aim bots and ton use them in top company's. This glich just makes it more apparent who is using cheats

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