New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Temaleth Temaleth (@Temaleth) reported

    @ElectusMusic @playnewworld I had no idea, thank you very much for letting me know. I do wish it would say so in the error message tbh, but thank you!

  • JayMatthis Jay (@JayMatthis) reported

    @playnewworld Can we get a fix for being kicked out of queue? I don't mind waiting, but waiting 3 hours to go from 3000 to 30 and getting kicked for no reason and back to 3000 and another 3h of wait to getting kicked again... Is frustrating...

  • s1m0nWasTaken s1m0n (@s1m0nWasTaken) reported

    Proximity does not work, Please fix 🙏 @playnewworld

  • Fearflam Peter Metz (@Fearflam) reported

    @overlord_king @playnewworld So the only issue I've heard for raising the cap is that the world isnt designed for that more than that. It would cause some balance problems for the idea of the game. That being said that should have been thought of way before now.

  • Vibrashun Vibrashun (@Vibrashun) reported

    @ItzmePickles @playnewworld Any fix?

  • Rendar_Hest H Petersen (@Rendar_Hest) reported

    @playnewworld Cant you at least open transfers for people on full servers now... 10 hours of queues isnt good enough. We have many people on our discord, that hasn't even been able to login yet!

  • BGaming87 Beardo_Mode (@BGaming87) reported

    @JonSnaw_1 @ZantyDesigns @playnewworld I waited on a 400 Q just picking the lowest pop server and then played for about a hour and game crashed and at in a 600 Q got in and played 20 minutes to have it crash again. I hope it’s better today as well

  • NoxcuseDE Mike (@NoxcuseDE) reported

    @geoffkeighley @playnewworld 700k player..and 500k only in the queue waiting 10 hours an more for an login

  • gabrjel90 Gabriele Olivo (@gabrjel90) reported

    @playnewworld It's time for what now?? Watch someome who plays 24/7 play cause they are the only ones that can log in. Broken queue that keeps crashing. 10h played on steam and yet been in game for 20 mins. What is this the 5th or so game you fail and close early? Stick to sending stuff..

  • VitaminDbottle Vitamin D (@VitaminDbottle) reported

    @playnewworld also there was a massive audio bug when I was playing yesterday. Audio cutting out every 10 seconds, made it almost unplayable. How do you fix this? - After I wait another 2 hours to get in, I don’t wanna be listening to choppy audio 🥲

  • Welfek welfek (@Welfek) reported

    @playnewworld sooo i just want to ask how you can do something for the 3000 que it's really for busnins thinks or just you want to say fu..... players why steel 2 day gone and we can't login on the game just can you explain some how or what ??

  • nevzlol Nikola Nestorovski (@nevzlol) reported

    @playnewworld im waiting a queue for 4 hours and when im on position in queue 1 i get an login failed ARE YOU ******* SERIOUS?? in 2 days i have played 15 minutes total... FIX UR **** OR GIVE ME BACK MY MONEY

  • matheus110794 lucas (@matheus110794) reported

    @geoffkeighley @playnewworld Please, help Alatyr SA Server, alot of problems and DG dont work!!

  • BGaming87 Beardo_Mode (@BGaming87) reported

    @MAlmarri777 @playnewworld Honestly game crashed twice on me and the second time my q was like 600 and just got off. Not sure if it’s server stability or hardware issues

  • Deadzed2011 Deadzed (@Deadzed2011) reported

    @Casperite2 @ImKableGaming @playnewworld I can't see that balancing things out. Entire companies would have to take the progress hit and move. The 2k limit is the problem, 3 factions 2 full companies per faction and your already at 1200 ppl.

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