New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • dwight_lee1833 Dwight Lee (@dwight_lee1833) reported

    @Inctiz @playnewworld No I have the exact point, worked in IT for a long time, people that know what they are doing, launch on Tuesdays, as far from the weekend as possible without it being Monday. That way it ramps up more slowly, and there is time to fix critical issues before the big time Friday

  • 9khinn Matheus Novak (@9khinn) reported

    @P4wnyhof @playnewworld pleaseee put this game in any streaming service (gfnow, luna, whatever). Let us with a bad PC to dream a little bit :D

  • Julia_CaSsian Julia (@Julia_CaSsian) reported

    @Lokenplays @playnewworld No problem

  • DaugaardM Martin Daugaard (@DaugaardM) reported

    @playnewworld Anyone else bothered by misspelled server names? Game Devs have made their content so close to existing lore. But Hellheim, instead of Helheim (home of Hel, the goddess of death) That bothers me. Was it a copyright issue, or just laziness?

  • ItsSABER_ SABER #NWcreator (@ItsSABER_) reported

    @Anubis9500 @playnewworld Problem is the choice they made is actually great long term it just has 1 major problem which is the whole name reservation thing in the long term global names allows for global server transferring and staggered launch means less server problems overall

  • Tracelesstv Traceless (@Tracelesstv) reported

    AWS global outage a day before @playnewworld launch. 🔥 Please no dear baby Jesus.

  • FloofDoggo DoggoFloof (@FloofDoggo) reported

    @DFdezLois @DemocracyIsGone @playnewworld So weird, I skipped on the second beta because it was only three days… but sounds like it shouldn’t be an issue if multiple people didn’t have a problem. Must be a setting on my side. I’ll look once they open the client download today.

  • Anubis9500 Anubis (@Anubis9500) reported

    @ItsSABER_ @playnewworld The current launch plan, means American may well end up playing before Europeans as they stay up late to name-grab and test builds while Europeans will either miss out or have to wake up early. This was not a good strategy if it has caused this creation and deleteion issue.

  • Ki11s0n3 Justin Fuerst (@Ki11s0n3) reported

    @Philbotv @playnewworld I didn't take the day off, but I have Wednesday off. Which will work cause I imagine server issues at launch so hopefully by the time I get off work they'll be good to go for me.

  • Kellryth Kelryth (@Kellryth) reported

    @playnewworld Ok you know your servers are probably going to crash when Europe starts playing and North America starts logging in to reserve our names? It would have been better to region bind the names instead of having them account bound.

  • EyeSeeU8 EyeSeeU (@EyeSeeU8) reported

    .@playnewworld is the 3090 graphics card issue fixed for launch?

  • LVato31 LVato (@LVato31) reported

    One more day to login to #NewWorldMMO EU - ASGARD @playnewworld

  • Morace08 Richard Morace (@Morace08) reported

    Can’t wait for @playnewworld because @Blizzard_Ent clearly can’t fix their D2 servers… honestly just done with blizzard at this point they are trash.

  • Anubis9500 Anubis (@Anubis9500) reported

    @ItsSABER_ @playnewworld For me personally, it comes down to this. Why should I have my first play of the game on launch day affected by their miscalculation? They have not attempted to either own their mistake or fix it, which I consider bad form. At any rate, thanks for your comments.

  • Sulyce Loreseeker Sulyce (@Sulyce) reported

    @psk_sych3 @playnewworld Why did servers crash during New World's day-one launch? Campfires... Friggin' campfires...

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