New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • ArkoTVtwitch ARKO.TV (@ArkoTVtwitch) reported

    @playnewworld Join the queue 4 times, error 4 times, so **** you 4 times

  • fred_syme Fred Syme (@fred_syme) reported

    @TheBDLG @playnewworld Do you get preferential server access? Failed to start playing at all in 6 hours here. (Not unexpected, WoW, EvE and DDO had similar issues)

  • CuckiTheDucki Mark Barnes (@CuckiTheDucki) reported

    @GeorgeGoGaming @playnewworld It’s just the same issue of queue times. It’s going to happen lol. Being stuck in queue and getting kicked from queue sucks but that doesn’t mean that servers are rough and they’re in bad shape. Still a win for a launch imo.

  • agentetino nelson justino (@agentetino) reported

    @playnewworld so nice got in queque in 1500 at 400 i get a error and now i am at 2555 so nice why u still not fix this 1h waiting for nothing, can i get a refound because i dont want to play a game that i only stay all time in queque and not in game

  • be_Antal Loonloon (@be_Antal) reported

    @playnewworld Such a disaster of a game. 3 hours in a queue just to get some stupid error and be put into 3700 spot AGAIN.

  • Kenjorato Javier Morato (@Kenjorato) reported

    @playnewworld well... Maybe you should change the game's name to "New Queue" . More than 1 day to resolve the enqueue time issues in some servers...

  • WhoisRoxis Roxis (@WhoisRoxis) reported

    Having a long Queue is pain but getting kicked out of queue randomly is ******* stupid. Please fix your Queue system @playnewworld

  • HeosPL Waldemar Ładoń (@HeosPL) reported

    @playnewworld 4h of waiting and DC, Thx for nothing. EU central servers are broken.

  • Seb_jungmin Sebastian Jung (@Seb_jungmin) reported

    @playnewworld can you please adress the issue of playing getting kicked from the queue, do to "too many requests"

  • OhChizy Chizy ⭐ (@OhChizy) reported

    @nievequemada @playnewworld xD, 4 hours ago there wasn't a queue, but i had to do something so i quit the game, few minutes later i hop on and boom issues xD but I asume a lot of people are done with working so those peeps wanna play New World and that causes mostly the huge queue sadly :c

  • Evilwish3 Ewilwish (@Evilwish3) reported

    @playnewworld why your game kicking out people of the queue stating internal error, I have got in the queue at 8000+ and waited approx 6 to 7 hours to reach 1000 and it kicked me out and now I'm back in the queue at 4000, will I be able to play the game like this?

  • Vaelys Vaelys (@Vaelys) reported

    @playnewworld More than 5K queue + login crash regularly that put you back in queue after everyone... Situation s even worse than yesterday right now in EU :(

  • VelRathis Vel'Rathis (@VelRathis) reported

    @playnewworld Would be good if you could also fix the 408 errors when trying to buy marks of fortune on steam.

  • HyperPixieGames HyperPixie (@HyperPixieGames) reported

    @Dubs_gamer @playnewworld Oooo nice, I’ll have to check it out! Does the service cost any money?

  • ByNickff ByNick (@ByNickff) reported

    @playnewworld You have just lost a player and surely I am not the only one who will leave the game until they fix the queues and the capacity / stability of the servers, thanks to this I know which servers I do not need to hire #NewWorldMMO #NewWorld @AMZNGameStudios

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