New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • bartolove_ Bartolove (@bartolove_) reported

    @playnewworld how to fix fishing pole bug?

  • DocScotch ScotchDøktoor (@DocScotch) reported

    @Uncivil_PUBG @playnewworld This is why I always wait a few weeks before playing a hyped new release MMO, they always under estimate the bugs and server loads leading to a bunch of problems

  • blackskullrebel doberman & chaos (@blackskullrebel) reported

    I don't have a clue how, but Amazon **** up run of New World with such huge queues on release day. 4 hours, 2 exception, 1 reinstall and 1 game crash. Terrible bullshit! And still waiting... @playnewworld you are the best of the worst

  • m4carbine_m203 The Specialist (@m4carbine_m203) reported

    i love the freaking queue times for @playnewworld day 1 launch and waiting over 20 mins plus to load into a game that had the same issue in beta... Not really impressed... Thanks

  • Joreftw Jore (@Joreftw) reported

    i would LOVE to hear what @playnewworld has to say about this problem, it pissed me off and there is no files on steam anywhere, but i do have played all day today... Forced to reinstall the game :'(

  • bigjoeshow Joe Hassert (@bigjoeshow) reported

    @playnewworld thank you for the connection error so i could go from 400 to 1800th in queue

  • DerrickChalmers SuitAndThigh (@DerrickChalmers) reported

    @playnewworld how have you all not fixed spawn rates?? I have to wait 2 hours to hunt a sheep? Why did you even delay your game a month if you won’t fix the problems

  • atticussDK Atticuss (@atticussDK) reported

    @playnewworld anyone else getting “lag detected” then getting booted within 5 minutes of getting into a server really frustrating

  • Ropoocha Ropoocha (@Ropoocha) reported

    @Gucio_lol @playnewworld The only way to solve your issue is, unfortunately, to reinstall the game. While equipping the said fishing rod, some crucial file probably crashed, and you got stuck with it forever. After a quick reinstall, all your files will be restored to valid state, and thus equipment too.

  • intoxicnt Donna Kay (@intoxicnt) reported

    Please @playnewworld, I’m begging you to do something about the disconnects in queue. I’ve spent 9 hours today to be booted from queue after getting halfway through every time. Please increase player caps and fix the queues.

  • OzzyGG Ozzy (@OzzyGG) reported

    @n0ted @playnewworld No, it was a error of the factory of the 3090 but new world had the fps illimited in the lobby and that made the 3090 go brrrrrr 🥵🥵

  • TgJetty TgJetty (@TgJetty) reported

    @playnewworld Any update on when this issue will be fixed? Been waiting damn near 3 hours in a que of just over 2k people just to play that’s kind of ridiculous..

  • DefianceCompany DEFIANCE (@DefianceCompany) reported

    @playnewworld can we please add d/c protection, It's beyond punishing to get an error mid queue or do d/c and get sent all the way to the back of the line🙁

  • Deadcem1 Deadcem1 (@Deadcem1) reported

    @playnewworld Hey gamers, My Twitch Drops arent working but its only the New Weapon Packs. The Pirate pack worked and came through right away. Is this a known issue?

  • mohamme52655359 محمد mohammed (@mohamme52655359) reported

    @playnewworld In short, you are lying, you said you were going to fix the beta problems and you didn't, and you knew the number of players and you didn't provide enough servers

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