New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • D3XT3R_DOG 🍪 Cookie Dogo 🍪 (@D3XT3R_DOG) reported

    @roxy_vixentails @playnewworld Quite true honestly, but with more servers and pretty much equal queue times ranging from 3-4k with an average of 3-4 hour wait time. Not including if the game for some reason crashes, disconnects, or has errors.

  • OggeJdoge Ogge Jdoge (@OggeJdoge) reported

    @playnewworld Play? More like sit in que for 3 hours, then get connection error when you are at place 20, then reque for 3 hours.

  • about0 Bohdan Kostrytskyi (@about0) reported

    @playnewworld Fix queue pls. It's not fun to wait for 6h.

  • Davychu Davy Moon (@Davychu) reported

    @playnewworld Seems like EU is a way bigger problem, any news on what you'll be doing yo get rid of 3000 player queues on 2000 capacity servers?

  • tanximus Tanximus_Prime (@tanximus) reported

    @playnewworld I took vacation for this **** game, i have 30h playtime - 50% are queue time. I didn't click on PLAY after the "too many requests" bug, but then i got a lost connection msg-4 TIMES today! And no i don't have connection issues, cause the bad game d2r runs...So you pay my vacation?

  • BabaGraPL Kinya (@BabaGraPL) reported

    @playnewworld Awesome! Although I don;t have any problem with playing and have lots of fun, many of my friends refunded game because of queues :( I wish you could communicate with your community a bit better and more often :(

  • RinaldoTjipjes Rinaldo Tjipjes (@RinaldoTjipjes) reported

    @playnewworld Fix current servers, not just add more. Increase the cap, double it.

  • konamad420 Jamie Armstrong (@konamad420) reported

    @playnewworld STILL waiting to log into EU, haven't managed to log in since release, this is getting beyond a joke! I've been stuck in queues for almost 2 evenings now and still 200th and expecting a crash or error any moment!

  • ElectusMusic Oliver (@ElectusMusic) reported

    @Amarooo12 @Trane63 @playnewworld oh damn, didnt even know that was an error. sorry i couldnt be of any help after all..

  • eldarioth Eldarioth (@eldarioth) reported

    @s4dsack @playnewworld yesterday, 3 hours in Q. Loads up, get to town.. BANG.. crash to desktop, back in to a 3 hour Q :(

  • fluckedu ALSARHEED (@fluckedu) reported

    @playnewworld Yeah im waiting 2k queue. And now i get the error message thx NEW WORLD 🌎

  • TheLastSane1 Michael Wells (@TheLastSane1) reported

    @playnewworld I log in today, after fixing a connection error I get into queue and I am 666 in line. Yep think I might just wait a little bit to log in xD

  • RagingJackal Jackal (@RagingJackal) reported

    @playnewworld Address the actual issue. Queues and the server cap.

  • pluddz hemligman (@pluddz) reported

    @playnewworld @P4wnyhof How about you add a feature that lets you keep your place in the queue after getting the error message saying something about "too many requests"? I've gone from 1.6k spot to 3.3k, then 20 minutes later I went from 2.8k to 3750 and once more to 4k..

  • MaxBetButton Start Whacking (@MaxBetButton) reported

    @playnewworld How do I get a refund? I purchased through Amazon and there is no refund option. I don't want to deal with the rtx3090 black screen problems I've had the entirty of your games existence. Through beta and all....

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