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New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • jasnightmare1
    Jas (@jasnightmare1) reported

    @playnewworld When will you solve the queue problem on all servers, including SA?

  • NOPEMUR
    NOPE (@NOPEMUR) reported

    @playnewworld Uncover 2+ hours in queue.... go fix it!

  • Fellow_Platypus
    Fellow Platypus (@Fellow_Platypus) reported

    @playnewworld Guys c’mon. The dialogue skipping still hasn’t been fixed. What ******** guys. Please fix this ****, I can’t listen to a conversation without skipping dialogue when I press the next button.

  • Karusso03
    Karusso (@Karusso03) reported

    @playnewworld What happened to a 6 month notice before shutting servers down? Oh the player base dipped from 40k to 500 people, crazy how that happened.

  • evanst812
    Tony Montana (@evanst812) reported

    @Kaelon @JoshStrifeHayes @playnewworld Inarguably the best PVP combat in an MMO. Problem is, MMO players generally don't enjoy PVP, and this game was originally made for PvP full loot type gameplay and shifted last minute to theme park. I put around 1k into the game during launch.

  • Alex_Kozinets
    Olexander Kozynets (@Alex_Kozinets) reported

    @MMORPGcom @playnewworld There were many talented people, but still: The game engine was rubbish Overall game was a buggy mess that they couldn't fix The game had no vision of tge playing loop Decisions and changes lacked consistency and were constantly contradicting previous changes It was inevitable

  • DenzelTwitch
    Denzel (@DenzelTwitch) reported

    @playnewworld If you guys don't revamp this game and fix it you won't have anyone trusting Amazon games going forward every release you have had was a flop. No Mans Sky did the right thing. Learn from them or hire them to fix your games.

  • im_just_kentaro
    imjustkentaro (@im_just_kentaro) reported

    Still at a loss for words over what #amazon did to #playnewworld. I thought maybe they would have shut it down years ago but to release this huge new update and make a solid effort to fix a lot of the issues with the game only to rugpull everyone is baffling.

  • Enomao86
    Enomao (@Enomao86) reported

    @playnewworld We have to unsubscribe from any Amazon service we have contracted as a form of complaint. And in the reasons section, put closure "New World : Aeternum"

  • TannamarieR
    Tannamarie Rousseau (@TannamarieR) reported

    @playnewworld Amazon realized you have to maintain a live service game and went "**** that".

  • MithraicDharma
    Mithraic_Path_of_Dharma (@MithraicDharma) reported

    @playnewworld Honestly you had a great game, could have kept it going if you adjusted the monetization model. Live service games always have me worried about bug companies just walking away.

  • GoodYomama
    YomamaCookGoodFood (@GoodYomama) reported

    @g0urra @npcsolananews @playnewworld Ive tried 3 times, only have 7 hours, i understand the 2 hour refund thing for steam but I had ever intention on playing the game more in till they announced the sudden halt in the game development and shutting the servers down in 2026

  • UfiikSensei
    Ufiik (@UfiikSensei) reported

    @666718 @playnewworld We would be ''so back'' if this queue problem were solved, but almost 2 weeks have passed and nothing has been done. It's sad to see such a good game with terrible management

  • DenzelTwitch
    Denzel (@DenzelTwitch) reported

    @playnewworld You really should do atleast half the amount of $ refunded back. I bought this game once and refunded when you watered it down and changed design plans. Bought it again to see if you would fix it even bought it for someone else.

  • MTNJaeger
    WhitePhosphor 🇺🇸 (@MTNJaeger) reported

    @playnewworld @amazon never using your service again and sure as hell won’t be touching an AGS game moving forward. Shady business practice with this choice. You guys really suck!

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