New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Jp_quadryceps Jpied (@Jp_quadryceps) reported

    @playnewworld I keep getting kicked out 2-3 times from queue and loosing my rank in the queue, please @PlaynewworldFR at least do something so we could keep our rank in the queue when being disconnect from your hands issues

  • Ira_Everynight Ira Everynight (@Ira_Everynight) reported

    @playnewworld amazing job! Three times kicked from the queue... Position 1200, then 3100, and now 5000... 5 ******* hours doing nothing. Wonderful game! Can you fix the problem with the servers at any time this year? Thank you!

  • sukankuluttaja Jani Koivunen (@sukankuluttaja) reported

    @playnewworld Alright thats it. first wait 1.5 hours to get in 420 was que. Then game crash, now queline is over 1000. Good bye, im back to world of warcraft

  • darcy67 Darcy (@darcy67) reported

    @playnewworld any chance yo can fix the queue issues?

  • urchyu Bobby the Sixpacknot (@urchyu) reported

    @playnewworld @playnewworld could you perhaps open the free character migration asap? New servers does not address the main issue, where people are tied to their starting servers and characters. And making new character on a new server isn't addressing the issue enough, time wasted.

  • schmandvoll Schmandvoll (@schmandvoll) reported

    Please @playnewworld let me reenter the waiting queue if I get kicked out. Today I‘ve waited for over 8 hours once again and got kicked out with an error message three seperate times. This is so frustrating.

  • IronEarth5 IronEarth (@IronEarth5) reported

    @playnewworld EU queue times are already higher than this time yesterday and I'm encountering login errors. Is anything being done that you can announce? (Preferably before peak times) New servers perhaps? :I #NewWorldMMO #QueueWorld

  • philipp_thaler Philipp Thaler (@philipp_thaler) reported

    @playnewworld Keep getting kicked out of queue. Going down to position 10-50 -> an error occured, go start back in line. Your queue should at least remember someone for 5 minutes...this is riddiculous.

  • TAKOMAN12 TAKOMAN (@TAKOMAN12) reported

    @playnewworld Second day, same problems. +500 queu already in EUW. No new servers. No news. No answers. Amazing how you are destroying the hype. Really amazon with all your resources you can't do nothing? Just unbelievable.

  • Like_Bukowski Vesper (@Like_Bukowski) reported

    @EpsilonCalvoVil @playnewworld Launching a game with bugs and server problems. Blizzarzon.

  • arthur_wren Arthur Wren (@arthur_wren) reported

    @playnewworld I need help, I have been trying to login into the game since morning 8am till now 9pm! I have been disconnected many time without being in the game. I honestly need some help here. ID Arthur Wren Server: Utopia

  • spinksjp John (@spinksjp) reported

    @playnewworld seriously are you guys taking the mick. it took over 5 hours to login on a 60 person queue , I finally get in run around for 10mins go make a sandwich get kicked and now I'm back in a 167 person queue guess I wont be on again today.

  • Essmaine10 Jack (@Essmaine10) reported

    @playnewworld Please fix the sheep this quest is horrible

  • Josh1P theescombiens (@Josh1P) reported

    @playnewworld is there accually a tangible plan to fix the queues?becuase adding new servers is not working

  • AdamShwaginz AdamShwaginz (@AdamShwaginz) reported

    @Drorith @playnewworld WE DIDN’T WANT ANY TROUBLE

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