New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • ElGranJoe2 Rod (@ElGranJoe2) reported

    @FMVipera @playnewworld It’s fricking amazon, the owners of AWS. They’ll fix it out. Trust me

  • _tentaclemaiden Tentacle Maiden 촉수 처녀 (@_tentaclemaiden) reported

    @TheNeighSayer @playnewworld You literally just need to click ok when the error comes up and leave it for ten seconds and it puts you back into the queue at the place you left....

  • goodboykola . (@goodboykola) reported

    @playnewworld guys please fix this bug where bers spawn so fast people are abusing it u get 88xp every kill

  • NyanKafe1128 NyanKafe (@NyanKafe1128) reported

    @playnewworld Just a really needed quality of life change. If I get a fatal error causing the game to crash I should be first back in queue. I did not logout, I did not want to leave the game but now I’m sitting in queue while everyone is waiting on me.

  • 123sigve123 Ole Soljerr (@123sigve123) reported

    @playnewworld Please fix respawn when pvp. You dont get credited xp if the person you kill just spam respawn. Add a 5 second timer or something idk just please.

  • Sirius_Bond Florian Huwer (@Sirius_Bond) reported

    @playnewworld i´m stuck on position 11 on the waiting qeue for the start area for over 1 hour now....its getting more and more frustrating! i see streamers open their games and hop in instandly...why always streamers? why not the normal folk...fix it PLEASE!

  • JuusoVest Juuso Vesterinen (@JuusoVest) reported

    @playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.

  • altobuck ❌att Stewart (@altobuck) reported

    @playnewworld Nothing like buying a game and never being able to play it due to some error! 🖕🖕

  • KazhBBC Kazh_BBC (@KazhBBC) reported

    @playnewworld Im happy to see communication from you, you should also look at the stability when queuing, errors, crashes, that the game closes without throwing an error, that is also a problem

  • keezdawg keezdawg (@keezdawg) reported

    @Steadyhand0 @Aztecross @playnewworld I get that it’s a bottleneck/gateway issue and not always server capacity…ie not enough lanes to get people through…then issues with game services, engines, etc. Someone will figure it out…guessing the investment isn’t worth it given it only happens during launches and DLCs

  • SoloLevelerWoo SungJinWoo (@SoloLevelerWoo) reported

    @playnewworld I think you should consider some kind of Crash protection for players as I sat through the log in queue then crashed due to a bug and now im back in the queue

  • mitcheIlWL Mitch (@mitcheIlWL) reported

    @playnewworld CHARACTER QUEUE SCREEN KEEPS CHANGING CHARACTERS FOR NO REASON - THIS IS MAKING PEOPLE BELIEVE THE WRONG CHARACTER IS IN QUEUE - MAKING THEM BREAK QUEUE EARLY UNNECCESARILY TO FIX IT - NOTHING CAN FIX IT EXCEPT YOU THOUGH. COME CORRECT.

  • ddipsyy_ ddipsyy (@ddipsyy_) reported

    @Halt_Yipp @playnewworld The only true problem I can think abt rn is q times, im on the El Dorado server with 1500 player queues, getting in in about 30 mins. They are doing extremely well.

  • TheNeighSayer Michael (@TheNeighSayer) reported

    @leeparkinson3 @playnewworld It’ll get better I’m sure. First few days have been pretty rough. Problem is, once you join a server you can’t move your character off it onto a different server so if your server is full you’ve no choice but to wait.

  • deeyeezhang D.Zhang #BlackLivesMatter #StopAsianHate Free 🇵🇸 (@deeyeezhang) reported

    @Jack_J0n3s @playnewworld I’ve never had anything regarding to server lag too! Just the wait time gets longer in the afternoons when people got back from school or off work. Amazing game always itching to get back to it!

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