New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • GraulichS Graulich Salinas (@GraulichS) reported

    @playnewworld thanks for saying that the musket is not broken, now OPR is a real shooter. Why did you take the time to make 14 weapons if only 2 were needed, musket/rapier to break the game.....

  • AodanTV Aodan (@AodanTV) reported

    @Gazreyn @playnewworld Tons of MMOs have no monthly and have significantly bigger micro shops, but still compensate for major bugs/outtages. Shows good faith, instead if just saying, oh well, tough luck. There has been issues almost every week and I'm not even playing, just from reading their emails.

  • akitzu94 René (@akitzu94) reported

    @playnewworld Happy one Year still Game Crashes and Login Que thanks for nothing... This week the 3 War it kicks me out while porting in

  • FloridaNatic YearOfTheNapier (@FloridaNatic) reported

    @JonSnow_ii @playnewworld Obviously they have higher priorities than an optional playstyle for a niche audience. Yes I agree they should add it but they have more important stuff to fix first

  • ArtSerov1 TrickTree (@ArtSerov1) reported

    @playnewworld A year later could you please fix the auction house?! Im tired of every time I click to sell an item all of my sellable items reshuffle. Its really annoying

  • Tyler17Jon Jon N (@Tyler17Jon) reported

    @playnewworld And this is the first time I have ever been banned. I had never even been accused of cheating before let alone banned. I have appealed 5 times so far as I have heard others say it take quite a few before it gets to the correct team to resolve your issue.

  • rmichelson18 RickMickz (@rmichelson18) reported

    @Tyler17Jon @playnewworld I love NW and I think most of the people that give the game hate are mindless lemmings. However, their customer service in respect to appealing bans is outright disgraceful. I’ve seen so many honest players with thousands of hours get nothing but automated responses from AGS.

  • hoofhearted4 Hoof (@hoofhearted4) reported

    @delmontyb @playnewworld Yea... Never done that either haha. I actually don't know anyone who's done either, taken a day off for video games or a movie, only seen it on the internets. I just find it funny. The game will be there later. Usually issues day 1 anyways.

  • AodanTV Aodan (@AodanTV) reported

    @Gazreyn @playnewworld Nope, the recent exploit, about 2 weeks ago that disabled trading (8th time now?) Then about every week or two a region has server issues, most recently NA. Smaller games like PSO2:NGS that is F2P will typically compensate.

  • myzzand Too Edgyuki (@myzzand) reported

    @playnewworld fun while playing this ****, who cares for the new update when the core of the game is so bad not even a 3 weapon per year and some changed textures will fix this, I dont ask to one shot every1 I JUST WANT TO TANK you morons.

  • BigShow237 BigRob (@BigShow237) reported

    @xVivianx2 @XB1_SideSwipe @playnewworld I agree but the servers have a hard time handling 2200 rendered character and AI add in another 2200 mounts in the small concentrated island and the lag, rubber banding etc will be worse. Once the island is bigger players are spread out more the servers Amy be able to handle it.

  • chrom3o chrom3o (@chrom3o) reported

    @Dookage1 @playnewworld I’ve been having this issue since coming back and can’t find a fix. Any luck with you since?

  • SynthOverDrugs SteveLikesWrestling (@SynthOverDrugs) reported

    Until @playnewworld addresses the largest problem of their game, no amount of expansions will save it. And that problem is chest runs. They are bad for the community, bad for the economy, bad for the immersion, and just the worst example of modern MMO players.

  • DaEggSauc3 DaEggSauc3 (@DaEggSauc3) reported

    @playnewworld May I ask who thought it was a good idea to make "Fresh Start Servers" that allow transfer of existing characters? We're going to have the SAME issue that already exists. Mega companies will have their people transfer with 100k in each gov office to be 1/3

  • BluneS__ BluneS (@BluneS__) reported

    @playnewworld Had my first experience in a war last night. Hands down an awesome time and with some pretty rad folks @itshilarymason & dudelady. Only thing that irked me was within the first 10 mins I crashed and got stuck in a queue. Hopefully issues like this get fixed soon!!

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