New World Outage Map
The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
New World users affected:
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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tesk
(@iamtesk) reported
@playnewworld Honestly fix your servers first, say there is a war in a hour or two and the que to get back in the server is 4 hours afkin makes sense
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zzzzzz
(@VekVok) reported
@playnewworld please..there is no reason for me to get 90 ping from europe to europe.. can you address fixing the server latency issues??
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Azerox
(@Azerox050) reported
@playnewworld Crash at 1230 and still waiting to get in again. Should have some prevention if you login in 15 min you don't have to queue again.
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Reklaw
(@83Reklaw83) reported
@playnewworld Today's new world experience for the last five hours. 1st login attempt, 600th in queue get kicked out at 200. 2nd attempt, 900th in queue, get kick at 400. 3rd attempt 1100 in queue, get kicked at 550. 4th and current attempt 1200th in queue.
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Arb
(@Arbnvr) reported
@playnewworld can you fix your stupid ******* game or can we request refunds?
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Aroc
(@arocafella) reported
@playnewworld server overflows would fix everything for everyone. If you don’t know how to do it ask Arenanet for help.
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Christopher Ament
(@ChrisAment) reported
@playnewworld The solution for all these new issues should not be to overzealously automate banning, and then tell players it takes 3 days to investigate. Auto ban programs are a good way to lose innocent players. Who wants to play a game after that bad impression?
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Muse DoubleR
(@Muse_DoubleR) reported
People's New World game with last Gen CPU's & GPU's is freezing midgame for no F reason - Then you have to wait on an endless Queue again and again and again! Fix this @playnewworld PLEAAAAAAAASE!!!
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KiLowaste
(@kilowaste) reported
@playnewworld Is there a plan to roll out a hot fix for the Amrine instance? I want to progress that quest line and unfortunately it’s still quite laggy.
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Sillon
(@Kanamon27) reported
@NostreTweets @playnewworld AFK people is not a problem, is a symptom of the real problem. Kicking them while they are running is ok but cant put the blame on them when you learn your first day that if u disconnect you have to wait hours to log in again. Servers are the real problem. Players are a minor one
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KANDIS 🍔
(@botkandis) reported
Dear @playnewworld your game is great, but how do you not have DC/Error protection already, queued for over 2 hours, was almost in, to get back into an even longer queue because the queue just dissapeared for no reason…
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Thirty
(@ThisIzThirty) reported
@playnewworld Shouldn’t be asked to be patient or to wait for transfers. We paid for a complete game and they knew this was an issue. They had over a million pre-orders and only opened with 183 servers that have a 2k player cap. Do the math. They knew they were short. We’ve gotten no apology
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CampbellKingdom
(@CampbellKingdom) reported
I know I've been ignoring you but I got a new girlfriend and her name is @playnewworld I'd have liked to see more updates with the delay we had but all of the performance issues I had in the open beta are gone.
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Il Gobbo de Zena
(@precok980) reported
@playnewworld I find it absurd that still to play I have to remain in queue after I have changed servers and created a character I can no longer go forward to the queue when you solve this problem? I would like to play the money you took
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rob asrtyy
(@RAsrtyy) reported
@playnewworld got banned for 24 hrs? For what? Guess I'll be getting my money back Got banned cause I said 'Amazon fix your ******* game' well we see how you take criticism huh? I will never touch this game again thanks Amazon for ******* up gaming! Literally unplayable
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