New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Welgo_ Welgo (@Welgo_) reported

    Two more days and I’ll be in Aeternum Until then, I’ll just sit in an imaginary character creation screen waiting for my ship to crash land in @playnewworld

  • DemocracyIsGone Politics (@DemocracyIsGone) reported

    @_Qui_xotic_ @playnewworld Games often launch on Tuesday’s so people don’t cry all weekend how the game and servers are broken

  • Sinnamon_Troll Sinnamon_Troll (@Sinnamon_Troll) reported

    @DeezlyOG @JohnPrahl @playnewworld I agree! My fingers have trouble spreading over a key board and quickly hitting buttons that are not next to each other. Controllers are the way to go!

  • 9khinn Matheus Novak (@9khinn) reported

    @playnewworld @P4wnyhof @Alienware pleaseee put this game in any streaming service (gfnow, luna, whatever). Let us with a bad PC to dream a little bit :D

  • Anubis9500 Anubis (@Anubis9500) reported

    @ItsSABER_ @playnewworld The current launch plan, means American may well end up playing before Europeans as they stay up late to name-grab and test builds while Europeans will either miss out or have to wake up early. This was not a good strategy if it has caused this creation and deleteion issue.

  • ItsSABER_ SABER #NWcreator (@ItsSABER_) reported

    @Anubis9500 @playnewworld fair enough all opinion I guess as for the second part of your statement though, as much as stress test "help" it is close to impossible to not have server issues due to the initial load all at once this is why almost all major games especially MMOs have initial probs on launch

  • ItsSABER_ SABER #NWcreator (@ItsSABER_) reported

    @Anubis9500 @playnewworld Problem is the choice they made is actually great long term it just has 1 major problem which is the whole name reservation thing in the long term global names allows for global server transferring and staggered launch means less server problems overall

  • ViperPrism Mike (@ViperPrism) reported

    @Uhtred1234 @playnewworld @Diablo They won't be game breaking bugs. The only thing I see happening is the servers have que time and/or server issues. Game was running a lot better than #D2R

  • DemocracyIsGone Politics (@DemocracyIsGone) reported

    @EyeSeeU8 @playnewworld If it’s from EVGA I would cap the frames as they have said there cards have manufacturing issues that is causing the over heating ended up not being a new world problem it can happen in many games sadly

  • dwight_lee1833 Dwight Lee (@dwight_lee1833) reported

    @Inctiz @playnewworld No I have the exact point, worked in IT for a long time, people that know what they are doing, launch on Tuesdays, as far from the weekend as possible without it being Monday. That way it ramps up more slowly, and there is time to fix critical issues before the big time Friday

  • unforgottenlive unforgotten (@unforgottenlive) reported

    @playnewworld Hi! I have an issue with my New World Creator profile and when I emailed you about it, you wanted me to sign up for another account instead of helping me change my email. I feel like I've been missing out now on a ton of info, news and codes :(

  • Anubis9500 Anubis (@Anubis9500) reported

    @playnewworld Release the game Globally at the same time to avoid the prblems you've created with creation and deletion of characters and the filling up of European servers. Or change the name lock to regional. Fix the problem you created, own it, don't role with it.

  • sharpy009tv Sharpy (@sharpy009tv) reported

    @playnewworld @QwerdyTV I wanted to mock the harvest time of a stone pick axe with "you could probably compose this while waiting for your big iron node to be mine" But honestly, if it wasn't for progress reset after beta theres no issues with it. Honestly has felt like the longest 14 days! I Wanna play

  • jbfreels jbfreels (@jbfreels) reported

    @playnewworld sorry, my twitter feed seems broken. 2 days before launch and I'm not seeing some more hype posts....

  • 9khinn Matheus Novak (@9khinn) reported

    @P4wnyhof @playnewworld pleaseee put this game in any streaming service (gfnow, luna, whatever). Let us with a bad PC to dream a little bit :D

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