New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nîmes, Occitanie 1
Saintes, Nouvelle-Aquitaine 1
Porth, Wales 1
Aßlar, Hessen 1
Annaberg-Buchholz, Saxony 1
Vagney, ACAL 1
Beckum, NRW 1
Cergy, Île-de-France 1
Sydney, NSW 1
Oldenburg, Lower Saxony 1
Linz, Oberösterreich 1
Bermuda Dunes, CA 1
Pelotas, RS 1
Thornton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • phreeze83 Tom Schaack (@phreeze83) reported

    @geoffkeighley @playnewworld at leas fix queue bugs if you let 99% of people hang in queue and NOT playing

  • Eddys_94 Eddy (@Eddys_94) reported

    @playnewworld F**k off, waiting 2 Hours on an Server queue, getting an Error and waiting again, Fix your fu**ing Problems, paying money for an trash server handeling game

  • Grimdarklul 𝙂𝙧𝙞𝙢𝙙𝙖𝙧𝙠𝙡𝙪𝙡 (@Grimdarklul) reported

    @playnewworld I enjoy the game, but waiting for 900+ spots in queue, just to be told "Failed to Login" is rather disheatening.

  • TwoStepsAway E Rossi (@TwoStepsAway) reported

    @playnewworld Have you added more EU servers yet? I have been in the login queue for more than 6 hours today. FYI EU is much larger than US East and West. Maybe have EU East and West.

  • Imbypp jeff pulver blocked me (@Imbypp) reported

    @playnewworld fix your goddamn queues

  • cooleecow Andrey Kulikov (@cooleecow) reported

    @playnewworld Id love to join that foght and blah-blah. But only thing Ive ssen for 6 hours (six!) Its a waiting for a login screen. And experied token error then (i guess i wait too long?). Ridiculous

  • gameadictive gameadictive (@gameadictive) reported

    @geoffkeighley @playnewworld New Queues, FIX THE SERVERS CAPACITY OVER 9000 @AMZNGameStudios

  • ke_jef Love-WORLD-Love (@ke_jef) reported

    @playnewworld 3hour queue, after 3 hours connection error now again a longer queue

  • GC_and_Tech Geek Culture & Tech (@GC_and_Tech) reported

    @playnewworld Game is great, once in no server stability issues, no bugs from the betas carried in to release, but more servers are needed for sure. At times there are as many players on the servers as trey are in the queue! Keep up the good work, get more server and DB hamsters from AWS! :-P

  • Living2die4 Pedro Gomes (@Living2die4) reported

    @playnewworld i just want to play the game.... fix the queues.... to be in the queue for me its enough beeing on petrol station... and now this??? God help us all

  • Its_ReubenA Reuben A (@Its_ReubenA) reported

    @playnewworld Been booted out of EU queue Sub-1000 3 times today to be put back to 3000+ each time. Fix this pls

  • Anna67943639 Anna (@Anna67943639) reported

    @hornyguardsiren @playnewworld My account also got hacked and support service aren’t doing anything about it, so I contacted cyber_heal on Instagram he successfully retrieved my account, he’s legit and reliable.

  • AreWarwick Warwickermaan (@AreWarwick) reported

    Smallest queue on EU servers are 2.6k... any update on what's happening? Unless you login at 8am and stay on all day your not playing the game at all. Everytime I wait in the queue I get disconnected and put to the back. I had a better experience in the beta @playnewworld

  • k_czepiec Krzysztof Czepiec (@k_czepiec) reported

    @playnewworld Hey, awesome game! Could you do something with EU servers? It's impossible to join queue... All queues has over 3-4k people... And queues drops people with login errors..

  • Yeegorka Egor Andreevich (@Yeegorka) reported

    @playnewworld Game has endless queue due to login errors, more people trying to join server then people playing, game has zero protection from people who use key hold to not get kicked while afk, and your only tweet today is about what a successful start you have. This is unbelievable.

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