New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • MTotone Mike TOTONE (@MTotone) reported

    @playnewworld did you guys fix the gpu crashing i can barley play a hour before it crashes my gpu fans go full blow mode its kinda scary

  • Throad88 Throad (@Throad88) reported

    @playnewworld My game keeps crashing and i get a Error message and then when i go log back in my character is gone and i have to shut the game off to log back in to see my character again to play.

  • BeatCoin12 BeatCoin (@BeatCoin12) reported

    @Vulpix_At_Alola @AidanStronach @playnewworld First of all....there is no way you are running the game on EPIC in that res on a generic PC....and secondly...it's the best PC parts in the world that having issues...3080ti and 3090. What ******** are you on about?

  • Ali_Qays Ali Qays (@Ali_Qays) reported

    @playnewworld FIX the spawn times on quest boses for goodness' sake, its not bad enough to have to wait in a queue to get into the server but once you're in you queue again just to get a boss kill.

  • Vitokonuk Vito (@Vitokonuk) reported

    @playnewworld this new update is literally **** af. my friends gettin lag detected warning every 20 second

  • MindaugasMilius Mindaugas (@MindaugasMilius) reported

    @KamiKisu_ @playnewworld check and sync your pc time in order to avoid this error

  • SDydimus Sir Dydimus (@SDydimus) reported

    @SagireAuditum @playnewworld I am not really sure that cheaping out is the only variable here. NW might be exposing some manufacturer’s problems. I agree. But still…GPU numbers during the menu and during queue are not that normal. I don’t know. Hopefully everything will be alright

  • Rave1970 Ravedge (@Rave1970) reported

    @cursedddddd @playnewworld You are an entitled brat. Quit thinking because you spent money on a game that is a live service game that you own the company. Grow up

  • psychoKittyOG psychoKittyOG🍿 (@psychoKittyOG) reported

    So my stream had an encoding error while playing New World after servers came back online anyone else experience this @playnewworld

  • Robsharpe20 Rob sharpe (@Robsharpe20) reported

    @BigChiefSean @Clovha @playnewworld Go watch jaytwocents newest video, you can see the issue recorded by monitoring software.

  • nuevoo7 Caner (@nuevoo7) reported

    the game closes without any errors while doing dungeons. sometimes it closes in the city. i don't have such a problem in any other game and there are many people who have this problem. it happened to me twice today. when will you solve this problem? @playnewworld

  • Flintypaladin Vicko (@Flintypaladin) reported

    @Clovha @playnewworld It's an easy fix. You have to turn off V-Sync then put max fps to 60 it worked for me hopefully it works for everyone else

  • alfiecarver Alfie Carver (@alfiecarver) reported

    @playnewworld Please, fix the Scratchy quest. I've killed it 3 times (& waiting for respawn) only for other player to skin it first than me. Worst quest ever.

  • nuevoo7 Caner (@nuevoo7) reported

    the game closes without any errors while doing dungeons. sometimes i kicked in the city. i don't have such a problem in any other game and there are many people who have this problem. it happened to me twice today. when will you solve this problem? @playnewworld

  • Ancientswords Ancientswords (@Ancientswords) reported

    @pt_drak @playnewworld same... had no issues the 1st week. now since the update I can't even play anymore. Getting 50-60 fps, i move, my fps goes to 1-2, i stand still for 30 seconds, my fps goes back to 50-60, repeat. It's crazy.

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