New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Hell80966565 Hell (@Hell80966565) reported

    @playnewworld You guys are doing amazing work but you need to fix compass issue when players group up and whole compass get f-ed up and also the issue with passives of ice gauntlet causing the ice spells stop after swapping weapon please!

  • GGUYlEQhJUbe827 zezi (@GGUYlEQhJUbe827) reported

    @playnewworld still havent fixed ping issues? People are getting double the ping they getin other games. Fixxxx ur ******* servers

  • ThatGuyMooses John Horton (@ThatGuyMooses) reported

    @playnewworld Fix Armone I’d like to continue with the story line

  • jat0rz jat0rz (@jat0rz) reported

    @playnewworld The game has been absolutely amazing. However... the lag we experience in the expeditions only makes them borderline unplayable. I know it isn't everyone.. but on our server they are all bad. It's halting progression.

  • daanxyz Daan (@daanxyz) reported

    @playnewworld Fix dungeons

  • KirkWentzel Kirk Wentzel (@KirkWentzel) reported

    @Nametakensucks @playnewworld I have the same problem harvesting. OMG it's like a compulsion. The damn blueberries around the shattered obelisk are the bane of my existence. They're like a siren song to mean.

  • KairraKattus Tamsin Battershill (@KairraKattus) reported

    @playnewworld I know Americans are great at timezones but taking EU servers down at 11am for approx 4 hrs is utterly unacceptable. You have all night and you do this during peak day time? Now our login queues will be substantial because it comes up at 4pm...

  • chiknnuggey chiknnuggey (@chiknnuggey) reported

    @playnewworld Did y'all finally fix the "Time out while waiting for server to describe world" bug?? I've been locked out of my main level 40 character for 3 days straight.

  • _TheCraftsman Cameron (@_TheCraftsman) reported

    @PapaPulse @playnewworld They put out a patch yesterday which fixed it on my server. We had 2 friends stuck who couldnt even log in because they were stuck on it and they too were fixed. Maybe try again? We ran Armine twice today and the level 35 once... no issues!

  • CringeyDad Cringey Dad Gaming (Dom Wolf) (@CringeyDad) reported

    @itsadamuk @playnewworld I'm not convinced capping FPS are 100% going to stop the issue. It seems the games engine is pulling high power levels from the graphics card, leading to them getting damaged from overheating. People who have capped FPS are still getting GPU damage from the game. I won't risk it.

  • Softuuu Softu (@Softuuu) reported

    @playnewworld So you guys released patch notes before the servers go down and included the fact that there is an infinite loot glitch, you've effectively given people 90 minutes of attempting to recreate bug that they may not have been aware of, was this intended....?

  • anitacoffeecake Hannah (@anitacoffeecake) reported

    @playnewworld Any update on fixing the desync issues in dungeons? It's so painful.

  • KairraKattus Tamsin Battershill (@KairraKattus) reported

    @playnewworld also, can you do something about the fishing bots? There's so many of them now, you know about this already so a fix shouldn't be hard.

  • Wav3Senpai Wave (@Wav3Senpai) reported

    @JeffBezos @playnewworld Yeah, t'he Game is good t'he servers are dog ****, Fix them and then call It a succes duuh...

  • Airlessmean 🎮Airlessmean 🎮 (@Airlessmean) reported

    IS ANYONE ELSE HAVING the issue of when over encumbered on NEW WORLD your character laggs and screen goes funny? proper glitching its weird #NewWorld @playnewworld

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