New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • PistolGrip856 Mikro_Transaction (@PistolGrip856) reported

    If @playnewworld doesn't fix this server issue FAST they better start giving people refunds or something. There's no chance in hell I'm sitting in queue for 4 or 5 hours while inconsiderate people in game are running in place while they're afk doing other stuff

  • mrmasspanic MassPanic (@mrmasspanic) reported

    @playnewworld for the love of all that is holy PLEASE fix Overseer Zane (Something to Prove, Bounty: Ebonrock Cavern)! Sitting for a total of a half hour (3 respawns x 10min a piece) with 20 other people and not being able to hit the mob to get a tag IS. NOT. FUN. #NewWorldMMO

  • Stoicy_ Trevor (@Stoicy_) reported

    @jay28453803 @playnewworld @Chadesh That's exactly why they added 28 new servers to the game. AFK running into walls does not even work, you still get AFK kicked and it's not always about the servers being bad, it's about the players who play on them having FPS issues too, it's a MMO..

  • StianMJ Stian MJ (@StianMJ) reported

    @playnewworld What the shits? Are we supposed to make a new character every time we login then to avoid queues? Well thats putting a band-aid on gushing wound... #NWSTATUS #NewWorldMMO

  • joerose1010 Joe Rose (@joerose1010) reported

    @playnewworld Many Companies and players are committed to a Server. Invested in. Are you kidding? Offering more servers will fix this? No. How did you account for this? Did you track how many pre orders there were?

  • JonUlf Jon Schwarzmannn (@JonUlf) reported

    @playnewworld @playnewworld @amazongames why not share actual *DETAILS* of what you're doing? We know you're new to gaming, but we've heard this lip-service **** for decades. Your "New World" is feeling like the same Old World MMO mis-steps that have bogged the genre since its inception.

  • AntlPop Matt Lowe (@AntlPop) reported

    @playnewworld is there a fix incoming for queue freezes? Had to queue 3 separate times this evening to try and play, and every time before I reach the end of the queue it freezes and stops counting down for 20 mins. Each time I have to re-queue again, while friends go straight in

  • valhalliant ⚔️VȺŁĦȺŁŁƗȺNŦ⚔️ (@valhalliant) reported

    Home with a sore face. @playnewworld servers down for 2 hours. Time to finish up watching "Squid Game". I'll see you in the Queue #loadtimes

  • Dastrothy Das (@Dastrothy) reported

    I have played 34 hours @playnewworld I would say I have a problem but I knew this was coming

  • TheAntisocial_ JoeBloggs (@TheAntisocial_) reported

    @playnewworld I'm sceptical as to wether this works or not. It didn't for me, i was at 500 ish, did this and was at 2,000 ish. Now i just got "Failed to join login queue" and i had to restart as it was frozen. Back of the queue again!

  • Decentralizd Degentralizd🖖 (@Decentralizd) reported

    5+ people I know were temp banned by @playnewworld's INSANE moderation policy or people can exploit and mass report to get bans regardless. FIX YOUR GAME.

  • snowbenssallam Naïm (@snowbenssallam) reported

    @playnewworld Any chance that you'll reserve spot for ppl that crash whilst ingame to not have to face a HUGE 2000 + queue and wait 4 hours + -.- ?

  • gushellvig 🇩🇪 Gustavo Hellvig 🇩🇪 🇪🇸 (@gushellvig) reported

    @PatMo84 @madagger @playnewworld ... i just play another game until fix it EASY

  • NickMcIntire96 Nick M (@NickMcIntire96) reported

    @playnewworld 4 hours in que, was at 180 looked back login error. click OK like you say and im currently back at 2007 which was higher than when I que'd up 4 hours ago. **** your server limits AWS

  • Rhellion Rhellion (@Rhellion) reported

    @LiamCJordan @playnewworld I've read multiple instances of that error, and that after you hit "ok" just wait. It will continue the queue / log you in but it takes a little while. Worth a shot.

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