New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • XinXuBai Xinxubai 。 (@XinXuBai) reported

    @playnewworld @FiercePC Why? Why? I am playing an ancient copy of level 65, and I did not use any errors! The last king? Suspended for 1 week? ? Is there any reasonable explanation? Is there a complaint URL? why why why? ? You can even swear not to use BUG

  • CdubFromMI Cody (@CdubFromMI) reported

    @playnewworld @AMZNGameStudios Just had confirmation that I was falsebanned by EAC, and now waiting on my appeal for my account to be fixed. This is an issue that is rapidly spreading it would seem. I have screenshots from your support confirming these falsebans from minutes ago.

  • killAlot_TV killAlot (@killAlot_TV) reported

    @playnewworld @FiercePC Game is broken and dead . Combine all the servers

  • SpadesCO_TV SpadesCO♠️ (@SpadesCO_TV) reported

    @OnepegMG @playnewworld Ahhhh I see what you mean, that makes sense. I feel like the fatigue of that would catch up eventually but can definitely be an issue.

  • duston75874304 dusty_roads22 (@duston75874304) reported

    @playnewworld Please fix the chat bug. I can’t type in chats besides groups and dms

  • StrongGamers stronggamers (@StrongGamers) reported

    @playnewworld fix global chat not working / faction chat - not being able to loot in dungeons / chests without relog.

  • clark98415640 clark (@clark98415640) reported

    @playnewworld @FiercePC when can your team fix the bug on perk:empowering fire ball,which has no effect on fire ball pls

  • Juswel_P Juswel (@Juswel_P) reported

    @playnewworld Please fix Asia server. Laggy and delay. Server health is red.

  • Mauzie79 Luis Contreras (@Mauzie79) reported

    @FF_XIV_EN I don’t get it people ***** if they release a game with bugs, and people ***** if a release is extended to fix such bugs! I get that it sux, but Which would you prefer? Just look @playnewworld

  • LordBehemoth78 LordBehemoth (@LordBehemoth78) reported

    I keep getting "LAG DETECTION" errors while playing and kicked out. I'm done @playnewworld

  • SommerPlayGames Sommer Plays Games (@SommerPlayGames) reported

    @nubik666 @playnewworld @FiercePC It doesn’t crash.

  • waffle_lulu Lulu The Waffle (@waffle_lulu) reported

    @playnewworld Y'all need to fix your so called "Report" thingy. One faction mass reported our faction to stop us from declaring a war. Dude wtf??

  • Casperite2 Casperite (@Casperite2) reported

    @JasonRocco77 @Lorkadiuz @playnewworld I've played since launch and had no problems with what you are worried about. Just play the game and don't engage in questionable actions.

  • czerobatman Tj (@czerobatman) reported

    @playnewworld why do you have customer support chat when they can't fix anything? 1st server tranfers i got put on the wrong server, all i ever get told is they are going to fix it... still i sit on a dead server

  • nubik666 Арсен (@nubik666) reported

    @PaijeanTV @playnewworld @FiercePC I have an i7 9700k and RTX 2080 ti, there are no problems with the pc, the game has a lot of bugs and freezes

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