New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • FroggyForeal froggo (@FroggyForeal) reported

    @DottyHackTV @playnewworld @OnepegMG I ended up joining a lower pop server. I was in that queue for 3+ hours only to have it hard crash on me and reset my position. When they open up character transfers, I am 100% coming to game with the boys, though!

  • PSfuba PlaystationFuba (@PSfuba) reported

    @playnewworld I got a problem. A friend claimed (secured) a name for me yesterday, but since then it says "the name is in use" even if he deleted the char. So, when will my name be available? Can you provide me information please? Thank you

  • bruner38621250 kabu (@bruner38621250) reported

    @geoffkeighley @playnewworld Before celebration fix the sever crash

  • TheWildWun Wild Stallyn (@TheWildWun) reported

    @geoffkeighley @playnewworld Why didn't they make this exclusive to Amazon Luna? No faith in their own service?

  • MrMonolitas MrMonolitas (@MrMonolitas) reported

    @playnewworld Can you address the issue with restarting queues? Error after error, and then each time you are placed at the back…

  • TrueGenerationZ TrueGenerationZ (@TrueGenerationZ) reported

    @spookysquidd @Exirockx @playnewworld The problem is still there I have played ten hours and nine of those was in queue and after only an hour the game kicked me out for no reason so I had to join the queue which doesn’t move.

  • warpexxx Warpexx (@warpexxx) reported

    @playnewworld Is someone also experiencing alot of lag? Can't play the game like this :(

  • cyborgnine Cyborgnine (@cyborgnine) reported

    @playnewworld Hooray, if only I wasn't on Linux/Proton and unable to play because the EAC error keeps kicking me off...Any plans to fix that?

  • TheLawAU . (@TheLawAU) reported

    @playnewworld adding new servers does not solve the current queue issues, majority of my mates and myself have spent more than 3 hours leveling our characters, we certainly are not doing that all over again. fix. your. ****.

  • ChadwikoTWW Chad Ryan (@ChadwikoTWW) reported

    @playnewworld Hey folks. Know you're swamped. Can you please; A) implement a 20 min afk timer kick B) give a 5 min queue grace period for people who crash/get DC'd C) open up free transfers off the big servers ASAP You've made a great game that is inaccessible right now.

  • Willettgoboom Willett (@Willettgoboom) reported

    @MsAlexi @playnewworld its fun, im playing with a giant community of streamers, so a lot is going on. The only major issue was the 8 hour queue. But hopefully tomorrow or by the weekend, that will not be an issue.

  • spookysquidd SpookySquidd (@spookysquidd) reported

    @TrueGenerationZ @Exirockx @playnewworld That’s rough! Glad I’ve held off buying it until the issues get fixed then! Hopefully you get in to play soon!

  • Washy_J88 James Wash (@Washy_J88) reported

    @playnewworld Are you going to sort the EU servers out? couldnt play yesterday as kept getting error codes whilst queuing, this morning have queued from 500 down to 100, kicked out with error and now 867 in queue. Used my last days holiday to play today.....

  • tommytipper_ Tommytipper_ (@tommytipper_) reported

    @spookysquidd @Exirockx @playnewworld Still a bug issue, I went in this morning was 687 in queue then got the stupid connection loss and then it puts me in a queue of 876 🙄

  • TEAMEVGAUK EVGA UK (@TEAMEVGAUK) reported

    @ZFSheep @playnewworld We are sorry to read that you have issues with your RTX 3090. Did you reach out to our support already?

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