New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:


New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noisy-le-Grand, Île-de-France 1
Versailles, MO 1
Viersen, NRW 1
Lehigh Acres, FL 1
Hoyo de Manzanares, Comunidad de Madrid 1
Lubbock, TX 1
Toulouse, Occitanie 1
Starnberg, Bavaria 1
Paris, Île-de-France 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • peachey🌴 (@Peacheyloll) reported

    @DLeoP92 @Afterhours101_ @playnewworld If you’re taking off for a game, you have a problem and need to fix that buddy. Its a game, not real life deal with it and go to work the game will not be going anywhere.

  • вяσωηιє (@TehBrownie) reported

    @PaulRizzo504 @playnewworld This was SOO Dumb delaying it 4 weeks will do nothing to fix server performance or the major bugs they should have delayed it 6 months or not at all. Ya know like 90% of their playerbase took time off. This will cause a mass of refunds

  • xlShoe (@xlShoe) reported

    @NoahRop8771 @Mglurt1 @playnewworld Your opinion on the game doesn't matter, it's your opinion on how people live their lives, that's the problem

  • BlindHornet (@tnhornet) reported

    @DaZFPS_ @playnewworld The reason why is so the devs can have their weekends. Just like us, they are they to support initial influx and server issues during week and have the weekends still with family

  • xlShoe (@xlShoe) reported

    @NoahRop8771 @Mglurt1 @playnewworld Whats the issue with wanting am entire day off to play something instead of only 1 -2 hours? It doesn't matter whether I vhose to take a day off to play a game, or took my only day off to do it. Either way it's not your time being wasted. Why does it matter?

  • Obi_WanJabroni (@ObiWanJabroniTV) reported

    @playnewworld All the people bitching would also ***** if they released it early and the game had major problems. Stop trying hard to find something to complain about. You'll all be playing on release once your little temper tantrum is over.

  • Alex Adams (@_AlexAdams_) reported

    @playnewworld Sucks for people who had vacation scheduled and now can’t get off! Thanks! Fix one thing and mess up another like you’re good at!

  • Kevin Pettigrew (@kevpettigrew) reported

    @playnewworld Great letter. And anyone complaining has never played a real MMO. Worst thing ever for this kind of game. Is huge issues when this goes gold. Some never recover. Even though I've expressed my issues with the game. Have to give them props for this.

  • Joshua Walden (@QuantmPhysixJW) reported

    @playnewworld I would rather play your broken beta than wait again. You can keep the money.

  • Jason Haase (@Hammer2k4) reported

    @playnewworld Gotta love these replies: "omg, I have to wait another month?! I want it NOW!!" vs. if they release it unfinished "OMG your game is so broken, why didn't you delay this mess?! We could've waited another month!!"

  • Topher (@Topher_TTV) reported

    @Mayyyyybehfunny @MsTeamKK @playnewworld This issue was confirmed to not be the game causing the issue. Which is why EVGA was offering replacements and not Amazon.

  • Dan (@Dan48932540) reported

    @playnewworld Great job taking the responsibility to the paying people to fix and address issues. Waiting isn't an issue if it works . People are going to rush the game and the last thing you want is it to come crashing down. First impressions are important.

  • Raphael Merino (@RaphaelMerino1) reported

    @JustinStacy91 @playnewworld Beta has a lot of major problems. This game has no freak player retention. There is a gameplay loop, yet at lv 15 you have all you skills meaning the only increase on dificulty is via mobs. Crafting has major problems. But I'm sure you know better than the thousands of feedback.

  • vincent turgeon (@TurgeonVincent) reported

    @playnewworld Diablo 2 resurrected sept 21st… and Lost Ark dec 31st. They should release in open beta and patch as they fix things. They could release new content to show their community that it’s better to stay around than move to Lost Ark.

  • ThickyP (@ThickypNSFW) reported

    @playnewworld If they don't just open the game and let us play the what they call broken game. I'm just going to refund and be playing diablo in September

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