New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Tylorw Tylor Blaine (@Tylorw) reported

    @playnewworld Two things you should fix .... If you accidentally hit ESC while on the queue screen ... you shouldn't leave queue with just a tap of the button ... IF you get DCed... you should have a grace period to get back in the game ... literally stupid.

  • ClarkDelke Delke Clark (@ClarkDelke) reported

    @playnewworld Maybe fix Tapalorka server, we can't do dungeons and pvp

  • ClassiGetsSassi ClassiGetsSassi (@ClassiGetsSassi) reported

    @AladdinLTD @playnewworld From what I've heard, if you crash, it puts you into a different queue than the normal first time player base, but that might just be a rumor?

  • Adman43536 Adam Kwiatkowski (@Adman43536) reported

    @JonSnaw_1 @playnewworld Again… sounds like poor planing… They had issues with long queues in the beta… seems they didn’t address that very well.

  • DOPESTSOLDIER DOPESTSOLDIER (@DOPESTSOLDIER) reported

    @playnewworld UPDATE: I press "OK" and waited 20 seconds and it put me back into Queue right around where I was when I got the error.

  • RStarphoenix Robert Starphoenix (@RStarphoenix) reported

    Hey @playnewworld I know y'all have addressed this but for real.... 3 hours of queue for an existing character. Makes it hard to stream the game yo :( I been in queue simulator my whole stream. Oh and @greghenninger this is from @Arclegger ... "fix your game Greg" haha. #oldjokes

  • QSRIchi1 Ricardo Alavez (@QSRIchi1) reported

    @playnewworld Fix US-East Silha 1600+ in queue

  • Adman43536 Adam Kwiatkowski (@Adman43536) reported

    @playnewworld Maybe fix the queues for NA… I’ve been in queue for an hour and only moved 10 spots.

  • HaHarisson Hzinn (@HaHarisson) reported

    @playnewworld PLEAAASEEEE Fix NARAKA (SA) DG Amrine's not working

  • ElTony1620 FangoFett (@ElTony1620) reported

    @InvittoMane @CtrlAltTaco @playnewworld Because more players = Unstable server, maybe server lag who knows what kind of problem servers would have if they increase the capacity by alot.

  • rekevicius Mindaugas Rekevicius (@rekevicius) reported

    @playnewworld Why couln't you have worked on those issues when they first appeard tho months ago in closed beta? The only thing that has changed since then is: wait timer is no longer shown and only the possition in the queue.

  • giftzwergg gifty (@giftzwergg) reported

    @JonSnaw_1 @Adman43536 @playnewworld good luck not getting a connection error!

  • Antiprojektz Anti (@Antiprojektz) reported

    The most frustating part of @playnewworld is being in Q for 3 hours then getting a "Cannot join login queue". Guess I'll play another game tonight AGAIN

  • Panch_20 Pancho Andrade C (@Panch_20) reported

    @playnewworld Guys cmon… waiting 4 hours to enter, playing for 20 minutes get disconnected due to “lag detected” when I have a perfectly good internet connection, then having to wait another 4-5 hours to enter again… been with you since alpha this is not nice

  • HamondMark M7MD 🇸🇦❤️ (@HamondMark) reported

    @primegaming @playnewworld @Fextralife Got all the items from the drops and still haven't even played the game stuck at lvl12 thanks to your queues ... please fix it, this is outrageous. 11 hours in queue and still 3900 in queue GREAT LAUNCH BTW

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