New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Danumis_ Danumis (@Danumis_) reported

    @F1N4LL7 @playnewworld They are giving out free world transfers to fix that issue.

  • ruwowkek Кек (@ruwowkek) reported

    @playnewworld I don't care about queues — it's not a problem to wait while doing something or start the game via remote desktop. But do something with timeouts and queues drops — this is the main issue and pain in the ***.

  • Danumis_ Danumis (@Danumis_) reported

    @Isshinkurosaki6 @F1N4LL7 @playnewworld That was the load their servers could obviously handle. Other reasons would be economy, resource density and other issues that would happen if you add more people.

  • Pieter_AdriaanW Pieter-Adriaan van der Walt (@Pieter_AdriaanW) reported

    @MyAirMyles @spenjenfan @playnewworld And if everyone pays for priority queue then we just end up with the same issue of everyone queueing, but now also paying extra. Server capacity and server meshing is what is needed here.

  • Jeffery96388954 Jeffery (@Jeffery96388954) reported

    @playnewworld Just waited 3+ hours in a queue just to get an error resetting my queue from 600 to 2200.

  • _hexanon Hex (@_hexanon) reported

    @TheRoxieParadox @playnewworld That's how they fix the queues. Noone can refund and thousands will rage quit. They have the money and then server capacity..

  • lianxuki Lian (@lianxuki) reported

    @playnewworld Some SA servers have a serious desynchronization issue in the lvl 25 dungeon, making it impossible to continue the main quest line, and making players invulnerable in pvp

  • thetapersona Thetapersona (@thetapersona) reported

    @Danumis_ @F1N4LL7 @playnewworld That doesn't fix the issue NOW nor the reality that new servers WILL be dead in about a month anyway.

  • oWhiteops oWhiteops (@oWhiteops) reported

    @zeebski @playnewworld ?? Why would you think that's the issue lol. Its because their login portal is being hit with way too many requests. If you hit the OK button and wait between 30-60 seconds it will place you back in the queue in the position you were in.

  • JamieCodes Jamie 🐸🦆 (@JamieCodes) reported

    If you get an error when queueing into #PlayNewWorld... Click the OK button... but... DO NOT click the PLAY button when the error has disappeared. It will automatically add you back into the queue at your position if you just leave it.

  • Tempus7Cav Filipe Afonso (@Tempus7Cav) reported

    @playnewworld Server capacity will need to be increased anyway because we will end up with the same issue when the transfers go live.

  • Bloodydave17 Bloodydave (@Bloodydave17) reported

    @playnewworld also fix the disconnecting from ques? I know the last suggestion has been taken into consideration

  • ArpitMundraftw Arpit Mundra (@ArpitMundraftw) reported

    @playnewworld Please help me on fixing the error "Unable to establish connection with server" tried VPN, game/pc restart, amazon troubleshoot instructions, everything. Still not working for me.

  • sakariniittymaa Sakari Niittymaa (@sakariniittymaa) reported

    @playnewworld Finally we have a game publisher who gives news about problems in a timely manner and tries to solve problems asap. It feels like a new era is about to begin or could I say I feel like I live in the New World.

  • OmgImWild Mikkel Thiel (@OmgImWild) reported

    @playnewworld Appriciate the updates. Will you please also take into consideration, that if game crashes/pc crashes etc. that you atleast have a reserved spot for 5 min etc. I've dc'ed twice due to "Fatal Crash" from the game, and its NOT fun to rejoin the queue with 3k infront of you...

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