New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • EricBLieberman EBLieb (@EricBLieberman) reported

    @trucido614 @BlizzardCS I am pretty sure it has something to do with the amount of concurrent requests to the authentication server to generate games, which is a coding/developer issue. Funny how @playnewworld is able to manage more users than Blizzard.

  • wmtFROG WheresMyTalkingFrog (@wmtFROG) reported

    @playnewworld How do you do an update without addressing the Faction Point Cap glitch? I can buy Commander armor after finishing the quest but no weapons or breastplate because I'm stuck at 25k point Cap. This is a MAJOR setback. I wanted to hit 60 with lvl 60 weapons.

  • GoobleGaming GoobleGaming (@GoobleGaming) reported

    I am considering a break from @playnewworld. I have limited time due to work and when I am doing quests, I often die and have to run back to a quest objective over and over. The mobs spawn a few seconds after being killed and it gets tedious real quick. This needs a fix imo.

  • itzToonGaming ToonGaming (@itzToonGaming) reported

    “ LAG DETECTED ” @playnewworld please explain what has happen since last patch !!

  • GraulichS Graulich Salinas (@GraulichS) reported

    @playnewworld Eliminate the expulsion for inactivity, now you can not fish quietly and neither see articles on the market, you spend 15 minutes and they expel you, really !!!, fix it and eliminate this, find another solution for those who remain inactive, do not destroy the game.

  • Vyvian07 Vyvian07 (@Vyvian07) reported

    @ForbiddenRelic @playnewworld There were a few cases and the issue was with a run from the first batch of cards.

  • yademonboi saint💫 (@yademonboi) reported

    @playnewworld PLEASE FIX YOUR BAN SYSTEM I GOT BANNED FOR NO REASON???

  • lethianna1 Zombianna (@lethianna1) reported

    @Tzeriel @playnewworld I fully understand. I honestly miss being so immersed in a game. Now everything tries to make us "not need to login every day" WHY? haha Well, don't be WoW to crush our hopes and dreams with bad rng but i personally LOVE games who DO make me login every day :(

  • IBleedReality_ Nate (@IBleedReality_) reported

    @wirwlos @xiJonzo @playnewworld Supposed to be hard to kill a healer. The issue for most people is how tanky they are with their heals while doing that much damage still. They need to 100% nerf the damage the lifestaff does. You shouldn’t be able to heal like that while doing that much damage still. It’s broken

  • robotkirby robotkirby (@robotkirby) reported

    @playnewworld I'm having the game crash and freeze up alot after the update yesterday, seeing alot of others with the same issue.

  • lethianna1 Zombianna (@lethianna1) reported

    @Tzeriel @playnewworld I still see people having fun with it and people like "...it must be broken like everything in this ****** game" Boring lvling so the xp boosts will save humanity later lmao. Honestly, too polarizing of a game and i wasn't convinced to spend on it despite regretting a bit

  • DStructUK DStruct (@DStructUK) reported

    @playnewworld Hi. EU here. Currently unable to find any worlds at all but noticed you haven't tweeted about any ongoing issues recently?

  • ciribicorobo Ciri Nick (@ciribicorobo) reported

    @playnewworld could you please fix the important things like Dinasty boss fight crashing the game 3 times in a row instead of fixing stupid things like tier 3 fishing treasure chest not fighting back when fishing, thanks. #newworldisstillinbeta #NewWorld #NewWorldGame

  • austenknepper Knep (@austenknepper) reported

    @playnewworld buggiest end game out of any game I’ve ever played. Can’t grab chests, missions either not working or showing in wrong spot, horrible hit box, laggy servers, enemies duplicating in entire areas or retreating and resetting health after not moving at all. Very sad.

  • Zershiro Zershiro (@Zershiro) reported

    @playnewworld - Has server downtime all day yesterday Also them: Oh yeah, It's prime time EU, let's take the servers down again 🙃

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