New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • althalusian althalusian (@althalusian) reported

    @almeidagu599 @playnewworld Well, at least you get that far. I just get 'connection failed' errors even before title screen. Would play my US East chars if I'd get the possibility to change region but no...

  • Happycoin1 Happycoin (@Happycoin1) reported

    @playnewworld Why am i left here thinking that they shut all servers down, Then proceeds to take one server at a time, hence The way the servers are ready again. Maybe work on it at The same time?

  • RichardMelvill7 Richard Melville (@RichardMelvill7) reported

    @playnewworld you really need to get a grip before your game joins the heap of other failed mmos, you have a great foundation but poor customer service and patches are going to kill this game.

  • alexmulder1973 Alex Mulder (@alexmulder1973) reported

    @playnewworld Since I also work in the IT industry (data center), I can understand that something gets out of hand. That it takes longer is not the problem. But we have a target for this kind of problems. To inform the customers about the current status every 30 minutes.

  • ultimurta Ultimurta (@ultimurta) reported

    @philliplamb36 @playnewworld I book my car in for a service at a time that suits me, the garage just don't come and take it away lol wtf are you talking about? Worst comparison EVER

  • Sir_Rolling_Pan Dan Ohlsson (@Sir_Rolling_Pan) reported

    @ImperiusCz @playnewworld And yett this dident even fix the Staff bug where we cant do portal above lvl 45! cant wait for that fix prob a 48 houre fix

  • Devt361 Devt (@Devt361) reported

    @playnewworld YOU STUPID DELEVOPERS I HATE YOU!!!!!!!! I WANT TO PLAYYYYYYYYYYYYYYYYYYYY NEW WOOOORLD BUT I CANTNTI=WEMJSGDSFJKLÖGJNHSF SO PLEASE FIX FASTER!!!!!!!!!!!!!!!!!!!!!!!!!

  • messiah_2397 12312323 (@messiah_2397) reported

    @playnewworld funny how you take 9 hours to put a patch up but u still cant fix outpost rush and azoth staff

  • Rhydz96 Rhydz (@Rhydz96) reported

    @playnewworld *************** a bit now .. fix your servers!

  • IllIIIIIl عسآف (@IllIIIIIl) reported

    @playnewworld Such a failure Had the same issue last week , should’ve expected the same this week And the maintenance should be compatible with the time zone of each region , LIKE OTHER MMOs !!

  • Jedaye83 Jed Peachey-Pace (@Jedaye83) reported

    @JulianaTheJaded @FudgeOnPC @playnewworld I don't think it's necessarily that the US servers where prioritised just more problem are occurring on the EU ones

  • SoderliJensa Burnout (@SoderliJensa) reported

    @TLK95_ @Mav010 @playnewworld 9 Hour downtime to fix some bugs, and look at you defending this. Go **** yourself

  • burakkizilkan Burak Kızılkan (@burakkizilkan) reported

    @playnewworld Why bother updating! U messed it up and ppl are already furious about the untimely, long, and failed maintenances u've been performing. just fix it and don't repeat pls; it'd be a lose-lose situation if u turn off both current and expected ppl b/c of poor maintenance practices.

  • Vulfen2015 Vulfen (@Vulfen2015) reported

    @Mercy___l @playnewworld Content patches same time releases is one thing, but fix patches should be done on a differnt schedule.

  • ufkclkwastaken ufkclk (@ufkclkwastaken) reported

    @playnewworld i got 3 hours per day in workdays and i came frm work 2 hours ago servers down, i have to go to sleep in a hour and servers still down. next time start this **** at 06:00 so if u need 4-5 hours more to fix u still finish your work at 18:00 to 19:00 so we can play

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