New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
‘Ewa Beach, HI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • YankeeMN Greg (@YankeeMN) reported

    @smokinrbbq @playnewworld That’s (probably?) not against the terms of service. It being a sandbox game the response would likely be to go enjoy some sand somewhere else for a while. Even if it sucks.

  • RAZ8CAR RAZ (@RAZ8CAR) reported

    @playnewworld Why do we even have queues though? I understand wanting to place a 2k player limit on a server but this is ridiculous. Also! Where is a timer allowing you to re log in if you get kicked due to a bug or game logic error.

  • Clarky403 ItsClarky (@Clarky403) reported

    @playnewworld, i have found another game breaking glitch, our characters have zero cheeks once again, i have seen this become a trend in other video games such as @PlayApex, but this one hits extra hard because we can see our characters cheeks at all times. please fix, thank you

  • ResistMonsters 🛡 Tommy J 🌊 (@ResistMonsters) reported

    @playnewworld Hello, can you please direct me to your customer service/GM for a character that can't spawn? Character name is Erik Rackham on US East Utensia

  • Synergise Scott (@Synergise) reported

    @playnewworld Would really enjoy the transparency to suggest you are waiting for the average lvl of most no lifers to increase and then increase the limit per server so that not everyone is in the same spot creating server lag. The game is brilliant but your timing and cap per server is poor

  • ryan_welly Welly (@ryan_welly) reported

    @Richard47004736 @DudeAcheson @playnewworld This doesn't fix the problem though does it... If you think it does you are an idiot

  • NotMihal NotMihal (@NotMihal) reported

    @playnewworld @playnewworld hit the showers guys. Fix the real issue.

  • AlmanaxWinch FlynnWinch (@AlmanaxWinch) reported

    @CtrlAltTaco @playnewworld Untill then many will be ban and Q will be out of the problem.

  • Huntingxkitty Huntingxkitty (@Huntingxkitty) reported

    The new world dungeon lag is so bad it’s like unplayable 😭 @playnewworld

  • Necrotoxic42 Necrotoxic (@Necrotoxic42) reported

    @playnewworld Maybe dont punish Players who wants to play what they paid for and fix your ****. It's not the Players fault that u can't handle the amount u sold. But taking the Money is cool for you.

  • AlmanaxWinch FlynnWinch (@AlmanaxWinch) reported

    @Headstrong55 @playnewworld Dungeon with limitation isnt a problem, its game design, its to worth to be farmed without some difficulty, just make a 5 man group and craft keys.

  • enjoiadrian Adrian (@enjoiadrian) reported

    @playnewworld ** !!! Please put in a logout grace period !!! ** - Getting disconnected (due to crashes or "lag errors") is really not fun, made even more infuriating when we are put to the back of a queue.

  • kagapeme KevinG7 - #BLM Justice for Breonna Taylor (@kagapeme) reported

    Really, @playnewworld Boss mobs that RESET WHILE THEY ARE IN THEIR ROOM?!? Why is this a thing? FIX THIS!

  • MajinRod_RED Hawkins (@MajinRod_RED) reported

    @Ragarath @playnewworld yeah true. in the end its amazons fault for these nonexisting server caps and not giving it a login limit even tho the servers are already way to overpopulated. but i saw it so many times already that people stand there the enitre day and im not joking. the same people.1 corner

  • Zolat_ Zolat (@Zolat_) reported

    @VoltzDr @playnewworld let me know if you find a fix or if you get in because mine has been acting up for 2 hours and its mad annoying

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