New World

New World Outage Map

The map below depicts the most recent cities worldwide where New World users have reported problems and outages. If you are having an issue with New World, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

New World users affected:

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new-world-game Hero Image

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • ScorpioAleck Scorpious_Aleck (@ScorpioAleck) reported

    @playnewworld I sse your updates and I raise you an optimize your code please. I am running an RX6900xt with 128GB of RAM and a Ryzen 9 5950x and wow the lag and hit detection miss in the game is unforgiving. Not to mention the rubber banding or some mobs spazzing out

  • DeBierSjouwer J. M. (@DeBierSjouwer) reported

    @Sidefx06 @playnewworld They most likely ran into issues when implementing the patch. Give them time to fix it. Beside, this patch has a lot of files for the upcoming server transfer feature. So, it's more than just some bug fixes.

  • snal3s snal3s (@snal3s) reported

    @playnewworld Shortened the AFK disconnect from 25mins to 20mins? people running AFK because they cant login again when they go to dinner or something because the damn queue. The first thing u had to fix is the queue that everyone who pay for the game can play when they want. that sucks

  • Onelunglee1 Onelunglee (@Onelunglee1) reported

    @playnewworld Sorry but i need my New World fix, next time i get the chance will be the weekend, please hurry ;-)

  • Bra1ndra1n Jeff (@Bra1ndra1n) reported

    @jmaymay1 @playnewworld I am just fine without a horse I had no problems travelling. fun fact get yourself a house in every map or maps close to one another it will save you azoth and time travelling.

  • Cj66999 Love it (@Cj66999) reported

    @playnewworld Holy like come on deadset gamers a cry babies like give everyone a break. Day 1 problems use cry.. they try and fix it use cry Lag in game and couple problems you cry they fix it use cry Fishing exploits and other exploits use cry they try and fix them use cry....

  • KazielBonn Kaziel Bonn (@KazielBonn) reported

    @Sulsalogan @BoJanglesGaming @playnewworld Can you two elaborate a bit more on the issue, please? Do you mean low frame rates or slow camera turn?

  • Doireann_H 🎃Spoopy Bean🎃 (@Doireann_H) reported

    Anybody else have an issue with #PlayNewWorld where the game crashes upon exiting the Amrine Expedition? I've ran it twice now and the game has crashed on exit both times, thankfully with no queue on restart. Game runs fine otherwise, it's just a bit frustrating.

  • AlmanaxWinch FlynnWinch (@AlmanaxWinch) reported

    @ADCARTATTACK @XcaLi @playnewworld Tbh and precise : i'm along with you that they should do more for thoses servers problems, but no, you do not have paid the game so to get it, you have paid the game in is state.

  • Robin_karlsson3 Robin Karlsson (@Robin_karlsson3) reported

    @playnewworld Putting the servers down at daytime here in EU. gg :(

  • Zero_1263 Jakob Escobar (@Zero_1263) reported

    @playnewworld I’m pretty disappointed that y’all didn’t address the constant and annoying problem with the compass/tracking bug. The fact you have to log every 3-4 hrs or not have any tracking markers including mission markers is more than frustrating.

  • ElMarto03 Martín Darío (@ElMarto03) reported

    @playnewworld Hello, are you aware of that "lag detected" bug? If so, is it a bug or is it just my connection failling? appreciate it

  • Lewuko Lewuko (@Lewuko) reported

    @playnewworld @playnewworld hey team , can you fix the dodge and sometimes not always the attack sent me backward though im playing with 140-160ms , the dodge almost not working as enemy still catch me even tho im not in his direction like lagging . i see that im dodging but it do nothing.

  • Stefan_F0X Stefan_Fox (@Stefan_F0X) reported

    @playnewworld Can you fix the ingame voice chat that keeps bugging out when your at it? Plz <3

  • tripa47 Marc (Tripa)🇦🇺🐶🚀🌙 (@tripa47) reported

    @ClarusMentis @playnewworld Yet they didn't have a prob launching at different times? I have no problem if this is their reasoning, but I really think it's more just the fact they are new to all this and are still learning and will have many more teething issues along the way. Hoping for a better solution

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