New World status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bereket Tesfay (@BereketTesfay) reported 25 seconds ago

  @npcsolananews @playnewworld Unfortunately.. it’s in that fine print terms of service that they don’t have to give you a damn thing. but they SHOULD! When Stadia ended Google refunded everyone for every game they bought, every month they were subscribed to the service, AND they even refunded hardware bought

• 
  Andrewshark (@andrewshark91) reported 2 minutes ago

  @playnewworld What’s the point of live service games if they just keep shutting down..

• 
  Yhanabow (@culturecomplain) reported 4 minutes ago

  @LSXYZ9 @playnewworld Was also one of if not the most buggy game ever released sadly. Absolutely riddled with game breaking issues for a long long long time. Dead on arrival. One of the rare instances where the lay offs are fair given their performance.

• 
  Koen Hendriks (@koen_dev) reported 7 minutes ago

  @playnewworld could you add a grace period for users that crash after waiting an hour in the queue. Even if it is just for 5 minutes.

• 
  KK (@KammyBuckets) reported 10 minutes ago

  @NWGameStatus @playnewworld Can you guys please fix the servers please 1000+ people in a queue

• 
  Shultsy 👾 (@ShultsyPlays) reported 10 minutes ago

  @BagginsTV @playnewworld What profit? The game made zero money in 5 years? I'd pull the plug too. This was the same dev team the entire life cycle. Same leadership except homeboy left. They had 5 years of free reign from Amazon and failed. That's a development problem that led to a corporate problem.

• 
  Vanir Entertainment🎮📽️🎧🏒⚔️🛡️ (@Volsunga1985) reported 10 minutes ago

  @playnewworld I want a full refund.. how dare you steal out money and shut the servers down next year. This has to be illegal on so many levels.

• 
  Unknown (@ImaBeAfk) reported 15 minutes ago

  @playnewworld can yall ffs fix ur game like for real … itd be nice to play without random crashes and disconnects to sit in a 40 min queue to play for 90 mins to repeat the process

• 
  Tebow (@MinEffortLive) reported 16 minutes ago

  @playnewworld >500 Twitch employees laid off >Amazon's first game has support ended Are they ready to admit they're in trouble yet?

• 
  Charley Pangus (@CharleyPangusX) reported 20 minutes ago

  @NWGameStatus @playnewworld 2nd night trying to play and the queue times ruined it for me. Players don’t want to wait 3 hours or longer to play. You guys have to fix this. Why spend so much time and energy developing new DLC just to let something as basic as server capacity ruin your hard work?

• 
  Rodrigo Aces (@AcesRodrigo) reported 27 minutes ago

  @playnewworld im here just to see the car crash

• 
  Noblekrister (@noble168no2) reported 29 minutes ago

  @NWGameStatus @playnewworld Fix the issue that’s causing me to crash every time I fast travel!!

• 
  R41D3NZ (@R41D3NZ) reported 38 minutes ago

  Hey @dev_katyk @playnewworld can you fix the afk kicking in arenas? I can’t even use shooters stance without being kicked for afk. It’s way too aggressive.

• 
  ZWOGs (@ZWOGsOfficial) reported 38 minutes ago

  @playnewworld Sell it to someone who can actually fix it. Because this game was incredible at launch and it only got worse for no reason. Give it to someone who can do the job. This is such a shame to see.

• 
  Jenn 🐙 🔜 TwitchCon SD🌴 (@jenntacles_) reported 40 minutes ago

  Devastated over this💔 From the player count & hype I really thought @playnewworld was back, my brain can't process this news My heart is broken for the NW team, they really did an amazing job on Nighthaven & didn't deserve this. Layoffs before the holidays are so diabolical

• 
  Ringed Paired Knight Greatsword (@UnderOfAll) reported 41 minutes ago

  @playnewworld That part of steam that we buy a license for the game Works on here more then It shouldnt. I paid for a game that i will not be able to play anymore If i Want to in the Future. And the issue is that its not steam fault. Hope it comes with some lawsuits to this.

• 
  I Did It My Way (@DidItMyWayYT) reported 43 minutes ago

  @RenewedAurora @playnewworld It's not about the money, it's about sending a message. Either they give the community the ability to host their own servers or they give their money back, just accepting that companies can take **** off you whenever they run into financial trouble is insane.

• 
  𖤍 BlessedUPleasant 𖤍 (@blessedpleasant) reported 44 minutes ago

  @playnewworld lmfao, hit lvl 70 yesterday… just bought an extra gear set. apparently, the hopes were high, this game had the most potential it ever has….. i was having so much fun. what ******** is this news, genuinely. who will ever play a live service AGS game again

• 
  cogolloQuemado (@fideosConTuc0__) reported 45 minutes ago

  @playnewworld Will you release the base code and server configs so the community can run custom/private servers? It’d be the best move for players who kept buying currency when the game was empty and broken. It’s in your hands; if you can’t maintain it, the community can.

• 
  Shield_PR_Gaming (@ShieldPR_real) reported 46 minutes ago

  @playnewworld you gotta fix your freakin game!!! Just tried to log in, the game put me in a waiting line, booted me out, forced me to another server and i lost my whole friends list and company! Tried to look for Hudsonland and was not on server list! So pissed right now!

• 
  Neakoh ☘️ (@Neakohh) reported 47 minutes ago

  @SavvvoGames @JeffBezos @playnewworld This game had so much potential and it was left to die. Years of nothing and a -10k concurrent playerbase on steam isn’t a huge community in anyway…don’t see them giving in to try to fix a game on life support but maybe.

• 
  QA das coisas (@Adakaris) reported 47 minutes ago

  @playnewworld It seems we're never going to have the perfect Action MMO RPG. Everyone that comes into the surface fails, one by one. It's a budget problem? Do you guys only hire non-rpg-players? The community always tells what needs to be done and no one is listening, wtf

• 
  Motcoeur (@Motcoeuriz) reported 54 minutes ago

  @playnewworld @dev_katyk When fix boltcaster artifact ignore all résistance elemental ! And pvp balanced its didnt work too .

• 
  💵Collect & Serve💵 (@_SleuthSlayer_) reported 55 minutes ago

  @playnewworld I enjoyed this game, but the issue was 1000 player servers at launch.

• 
  Ori Node (@Ori_Node) reported 55 minutes ago

  @playnewworld Trying to contact support about an ingame issue but frankly finding out HOW to contact support is impossible

• 
  Rio (@mseba2004) reported 56 minutes ago

  @amazongames @playnewworld this raffelbones bug closing extraction in catacombs is infuriating ******* fix it you actually have a good game mode

• 
  Bob1234x (@Bob1551x) reported 56 minutes ago

  @playnewworld I would love to play but there is always 1 hour waits to log in to my characters. you will lose me if you dont fix this crap

• 
  J (@Jesse__Kelley) reported 59 minutes ago

  @NWGameStatus @playnewworld Fix the ******* queue every time at 5 it’s goes past 1,000 & sit and wait for 45 min to get in to having your game crash when I fast travel & sit in queue again. Insane how you don’t realize it . Embarrassing!

• 
  FringedWig46 (@FringedWig46) reported 59 minutes ago

  @playnewworld Ngl this hurt me more then the cs2 crash 😭

• 
  EXTRA ULTRA MAGA (@ATHEoST) reported 59 minutes ago

  @NWGameStatus @playnewworld Please fix the gates not opening in the catacombs. : )