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New World

New World status: server issues and outage reports

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Full Outage Map

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

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Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • UnderOfAll
    Ringed Paired Knight Greatsword (@UnderOfAll) reported

    @playnewworld That part of steam that we buy a license for the game Works on here more then It shouldnt. I paid for a game that i will not be able to play anymore If i Want to in the Future. And the issue is that its not steam fault. Hope it comes with some lawsuits to this.

  • desauce2
    Harry Palms (@desauce2) reported from Bermuda Dunes, California

    @playnewworld are the servers down? Strange things are going on for me and a buddy. Says no world activity,US West, El Dorado server.

  • xstiitchx
    xstitchx (@xstiitchx) reported

    @playnewworld there’s a issue at brimstone fort. Frames drop soooo low , my ps5 sounds a Boeing 747 taking off. Slim chance but can it be looked at xD

  • Ziang85045937
    Ziang (@Ziang85045937) reported

    @RealLucarioTV @NyceGamingYT @playnewworld Nah not every. FF14 is alive. Gw2 is alive. ESO is alive. Problem is...the game just had too many problems. I played it myself at launch and i bit my *** that my friends kept me over 2 hours so i couldn't refund on steam...it was just not that good...maybe it changed but...well

  • sparker888
    Stephen Parker (@sparker888) reported

    @playnewworld My heartrune is broken 4eva 💔

  • cas8spyder
    Cas8spyder (@cas8spyder) reported

    @playnewworld East Server Empi is down. Keeps crashing and unable to get on. Sat in queue 3 times with about 500 on average than gets a connection error to start over again.

  • Lemmonnnn13
    Lemmonnnn (@Lemmonnnn13) reported

    @playnewworld Right after the release of nighthaven? I mean, what ******** are we to do with gold cursed coconuts? This is actually bullshit because I’ve put thousands of hours into this broken *** game and I’ve stayed by AGS’s side since release, only to be betrayed like, this. Wtf man

  • mseba2004
    Rio (@mseba2004) reported

    @amazongames @playnewworld this raffelbones bug closing extraction in catacombs is infuriating ******* fix it you actually have a good game mode

  • BereketTesfay
    Bereket Tesfay (@BereketTesfay) reported

    @npcsolananews @playnewworld Unfortunately.. it’s in that fine print terms of service that they don’t have to give you a damn thing. but they SHOULD! When Stadia ended Google refunded everyone for every game they bought, every month they were subscribed to the service, AND they even refunded hardware bought

  • MorriSiege
    𝙎𝙄𝙀𝙂𝙀 (@MorriSiege) reported from Thornton, England

    @playnewworld I can handle the fact that there are queues on the server and I think it's great the game is popular again, but what I can't deal with is queuing from 6k+ (3+hrs) down to 1st position, only to be sent to the back of the queue!! Please fix this ****!!!!

  • tametoken
    Tame Token (@tametoken) reported

    @playnewworld More players would complete the raid if you fixed Gems not working in armor.

  • AntyPanciak
    Panciako (@AntyPanciak) reported

    @playnewworld Ok set game to f2p for rest of service

  • ATHEoST
    EXTRA ULTRA MAGA (@ATHEoST) reported

    @NWGameStatus @playnewworld Please fix the gates not opening in the catacombs. : )

  • kqbleb
    Kqbleb (@kqbleb) reported

    @blessedpleasant @playnewworld amazon aint doing live service mmos again. The mmo genre is a money pit unless you monetize like koreans

  • FindTheRikku
    Rikku (@FindTheRikku) reported

    @4ngryBe4ver @playnewworld SG is Singapore. It'll be better for both Aus and Sea players. So ******* annoying to play this game with 150+ ms, meanwhile Aus doesnt have any problem with pings and its soo anoying to play pvp

  • TueseH
    Hom Tuese (@TueseH) reported

    @andrewshark91 @playnewworld You obviously misunderstood the meaning of live service. It's a model to service money out of you while the game's alive (usually for the first 2 weeks)

  • SoloMindWipe
    Mindwipe (@SoloMindWipe) reported

    @playnewworld Absolutely insane. Sure the game had issues and you lost a lot of players with those dumb server queues and the initial bugs, but shutting it down after this very good expansion...stupid.

  • LordoftheCritic
    LordoftheCritics (@LordoftheCritic) reported

    @playnewworld Anti consumer move. It should have left behind an offline mode. Time to sue all these live service companies

  • evanst812
    Tony Montana (@evanst812) reported

    @Kaelon @JoshStrifeHayes @playnewworld Inarguably the best PVP combat in an MMO. Problem is, MMO players generally don't enjoy PVP, and this game was originally made for PvP full loot type gameplay and shifted last minute to theme park. I put around 1k into the game during launch.

  • Karusso03
    Karusso (@Karusso03) reported

    @playnewworld What happened to a 6 month notice before shutting servers down? Oh the player base dipped from 40k to 500 people, crazy how that happened.

  • flappySFC
    Gioˢᶠᶜ (@flappySFC) reported

    @playnewworld Fix QUEUES , do something

  • BagginsTV
    BagginsTV (@BagginsTV) reported

    @ShultsyPlays @playnewworld That's not honest, it's jaded. The engine the devs were forced the use was a mess of spaghetti code (which is what caused a significant number of the bugs and issues) and they had Amazon execs stifling every creative choice they wanted to make in the name of maximising profit. Many, many things were mishandled throughout this game's life, and there is a whole lot of things that could and should've been better, but I'll die on the hill that the core dev team - the creatives, vfx artists, etc and the developers, system/mechanics/combat designers etc, were not the issue.

  • Sawtoothgr1n
    Sawtoothgrin (@Sawtoothgr1n) reported

    @playnewworld Well this will fix the queue problems lol

  • GoodYomama
    YomamaCookGoodFood (@GoodYomama) reported

    @g0urra @npcsolananews @playnewworld Ive tried 3 times, only have 7 hours, i understand the 2 hour refund thing for steam but I had ever intention on playing the game more in till they announced the sudden halt in the game development and shutting the servers down in 2026

  • diakou
    Diakou (@diakou) reported

    @STTP_WILSON @LSXYZ9 @playnewworld skill issue, the actual broken part was the netcode being client authoritative

  • TheFITHOtaku
    TheFITHOtaku (@TheFITHOtaku) reported

    @playnewworld and @amazongames, I believe I speak for every #NewWorld player when I say, ADD MORE SERVERS AND FIX THE QUEUES! US West is a constant 2k queue ALL DAY. Server Queues on US East are RIDICULOUS. Longest one I was in was 8k for US East Valhalla >_>;... @YaBoiWiilly BRO

  • AD1396AD
    AD (@AD1396AD) reported

    @vobic13 @playnewworld Clearly it was already in the works, and almost finished anyway. What's your problem with the devs wanting to honor the customers one last time, despite being laid off? Stop with the clown logic.

  • kaan9621
    Öner (@kaan9621) reported

    @StevenJSharif @amazongames @playnewworld Fix the bugs in your game first.

  • EricFrandemo
    𝕏Demo (@EricFrandemo) reported

    @Aster1_ @itsaugmentedd Please do Elon. Buy @playnewworld too. Fix gaming, save the world.

  • AdiGreen01
    AdyGreen (@AdiGreen01) reported

    @playnewworld im gonna quit your game again. you know why? because it's been days and you are not addressing the queue issue.. same **** all over again. bye