New World status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rodrigo Aces (@AcesRodrigo) reported 7 seconds ago

  @playnewworld im here just to see the car crash

• 
  R41D3NZ (@R41D3NZ) reported 3 minutes ago

  Hey @dev_katyk @playnewworld can you fix the afk kicking in arenas? I can’t even use shooters stance without being kicked for afk. It’s way too aggressive.

• 
  Zaccaiah (@Zaccaiah) reported 3 minutes ago

  @playnewworld Get on the horn with Papa Bezos and work on giving all of us a refund. I'm sure that was the plan since you've removed the game for purchase and are completely shutting the servers down, right? Only right that you do so. Do the right thing, not the profitable one.

• 
  cogolloQuemado (@fideosConTuc0__) reported 5 minutes ago

  @playnewworld Will you release the base code and server configs so the community can host custom and private servers? It would be at least the best move for players who stuck around and kept buying in-game currency even when the game was empty and broken.

• 
  Jas (@jasnightmare1) reported 8 minutes ago

  @playnewworld When will you solve the queue problem on all servers, including SA?

• 
  AdyGreen (@AdiGreen01) reported 9 minutes ago

  @playnewworld im gonna quit your game again. you know why? because it's been days and you are not addressing the queue issue.. same **** all over again. bye

• 
  ZWOGs (@ZWOGsOfficial) reported 12 minutes ago

  @playnewworld Sell it to someone who can actually fix it. Because this game was incredible at launch and it only got worse for no reason. Give it to someone who can do the job. This is such a shame to see.

• 
  YomamaCookGoodFood (@GoodYomama) reported 16 minutes ago

  @g0urra @npcsolananews @playnewworld Ive tried 3 times, only have 7 hours, i understand the 2 hour refund thing for steam but I had ever intention on playing the game more in till they announced the sudden halt in the game development and shutting the servers down in 2026

• 
  Yhanabow (@culturecomplain) reported 17 minutes ago

  @LSXYZ9 @playnewworld Was also one of if not the most buggy game ever released sadly. Absolutely riddled with game breaking issues for a long long long time. Dead on arrival. One of the rare instances where the lay offs are fair given their performance.

• 
  Tame Token (@tametoken) reported 20 minutes ago

  @YaBoiWiilly @amazon @playnewworld 1. Gems don't work 2. Devs accidently left old perks on gear 3. Devs focused on Gay characters in main story quest 4. Economy and crafting butchered from update, mobs instant spawn and drop 4x 730 Gear 5. Catacombs glitched and can't finish run sometimes Game is broken.

• 
  TexasBoyRob (@Robert_Ed1982) reported 21 minutes ago

  Hey @playnewworld I’m having a lag detected and time out issue with the game. I’m not having issues with anything else on my PC. I’ve restarted the router (I’m on Fiber). I’m hard wired. Verified game files. Game is on a current gen SSD. Updates done. Please help.

• 
  Based Millennial (@bsdmillennial) reported 21 minutes ago

  @playnewworld Fix your ******* servers…you are an embarrassment.

• 
  Shultsy 👾 (@ShultsyPlays) reported 22 minutes ago

  @SavvvoGames @JeffBezos @playnewworld This game made zero money in 5 years because of its development team. The game wasn't the issues, the leadership choices were.

• 
  Azrial (@AzrialNeph) reported 23 minutes ago

  @MangoxLocoAU @playnewworld It's a close range build but can be an issue against bow warlords haha.

• 
  FringedWig46 (@FringedWig46) reported 28 minutes ago

  @playnewworld Ngl this hurt me more then the cs2 crash 😭

• 
  imjustkentaro (@im_just_kentaro) reported 28 minutes ago

  Still at a loss for words over what #amazon did to #playnewworld. I thought maybe they would have shut it down years ago but to release this huge new update and make a solid effort to fix a lot of the issues with the game only to rugpull everyone is baffling.

• 
  Azur (@Azur_one1) reported 28 minutes ago

  @realdibuk @NyceGamingYT @playnewworld i mean the problem is right there in the main post, thats what, like, 20 players?

• 
  Sleve McDichael (@mbilyk_) reported 29 minutes ago

  @salvarespo @DidItMyWayYT @playnewworld It’s part of the service. If no one is playing it they can’t provide a server.

• 
  ᛏᚱᛁᛋᛏᚨᚾ 💍 (@tcubd) reported 30 minutes ago

  @Sensiblelogic06 @S_Berry_82 @playnewworld Again. Player retention was not an issue for the game to operate, as Amazon was fine operating the game with an average of 8-10k for 3-4 years. It's not like they were expected to have 1 MILLION players for 5 years.

• 
  NRT (@OfficialMr_NRT) reported 32 minutes ago

  @dev_katyk @playnewworld There appears to be an issue with Easy Anti-Cheat issuing permanent bans without a clear reason. Multiple players have been affected, often receiving a ban message on the main menu after a long period of inactivity. Please Help!

• 
  Cas8spyder (@cas8spyder) reported 35 minutes ago

  @playnewworld East Server Empi is down. Keeps crashing and unable to get on. Sat in queue 3 times with about 500 on average than gets a connection error to start over again.

• 
  Fat Tony (@FatManinavan) reported 40 minutes ago

  @playnewworld Thousands of hours invested in this game. Sad sad days. By far my favorite mmo of all time. Even with the many issues. Played since day 1

• 
  Seebs (@seebsuu) reported 40 minutes ago

  @hammerify @LSXYZ9 @playnewworld All of this is so untrue haha. It’s an MMO, and comparatively, the grind was not bad at all. And if you were in an opposing faction territory…. Just go to one of your own if it’s that bad. I never had an issue of getting killed on repeat.

• 
  SystemFader (@SystemFader) reported 40 minutes ago

  @playnewworld The massive issue with the game right now is NOT the content for once. FOR ONCE there is plenty of new repatable content WITHOUT daily/weekly cooldowns. However people are tying to gear right now, instead of choosing to participate in the new raid, or catacombs, or even gorgon. Instead they are AFK,AoE farming drops around the map. This has impacted me personally, because it's more difficult to even organize a gorgon (Valhalla), or find a 3rd for Catacombs. Also I believe many playes congregating in several places around the map is why my character animations are breaking when I'm playing. Solution: Create crafting resources for lockable perks on gear. I think it would be too strong to allow 2 locked perks, instead maybe 1. Reintroduce timeless shards, and golden/prismatic scarab. NOBODY is going to spend 9,000 gold on an armor matrix for a completely RNG roll. Instead they will just AFK. #MakeCraftingGreatAgain If people can reasonably roll gear, people won't feel the need to stand around for drops because the cost and RNG is too high for crafting. Also many people have the full armor ingredients sets and trophies for crafting and they aren't needed to roll 730? Why? Those pieces should be desirable and required for high end crafting. (Oppinon) THERE IS SO MUCH good and new content in the game for gearing and few are doing it. It makes me sad. Please consider what I have said. I have played your game from peak popularity to 6k pop. I have seen the good, the bad, the ugly, the dumb, experienced every version of the game and you are so close to new world being better than its ever been. Let us roll gear. Nerf world drops a bit. (Not always legendary would probably be enough)

• 
  Kqbleb (@kqbleb) reported 43 minutes ago

  @whaitowo @playnewworld No it isnt. The game already lost a lot of players and they didnt even fix m3s for the people that stayed. Devs not lazy just unaware

• 
  QA das coisas (@Adakaris) reported 48 minutes ago

  @playnewworld It seems we're never going to have the perfect Action MMO RPG. Everyone that comes into the surface fails, one by one. It's a budget problem? Do you guys only hire non-rpg-players? The community always tells what needs to be done and no one is listening, wtf

• 
  big research (@bigresearch99) reported 49 minutes ago

  Amazon is going to pay a long term price for shutting down New World @playnewworld - Not just one game, its a long term broken promise. You take money as people build up their accounts, then abandon them. Forget @playtlgame - People will quit/avoid that too. Forget future games.

• 
  Shultsy 👾 (@ShultsyPlays) reported 52 minutes ago

  @BagginsTV @playnewworld Can we be honest here now that it's over? This was the worst development team on an MMO ARPG I've ever seen. This dev team was garbage the entire time. From delayed updates, DLCs not working for hours after launch, focusing on PvP for an entire year, and 2 DLCs in 5 years.

• 
  Neakoh ☘️ (@Neakohh) reported 59 minutes ago

  @SavvvoGames @JeffBezos @playnewworld This game had so much potential and it was left to die. Years of nothing and a -10k concurrent playerbase on steam isn’t a huge community in anyway…don’t see them giving in to try to fix a game on life support but maybe.

• 
  Hilal Bilal (@HilalBilal) reported 59 minutes ago

  @playnewworld even the Original Blade and Soul server still alive after decade running as a service @bladeandsoul