New World status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

• Sign in (100%)

Live Outage Map

The most recent New World outage reports came from the following cities:

City	Problem Type	Report Time
‘Ewa Beach	Sign in	2 months ago
Nîmes	Sign in	6 months ago
Saintes	Sign in	6 months ago
Porth	Sign in	6 months ago
Aßlar	Sign in	6 months ago
Annaberg-Buchholz	Sign in	6 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brad (@BradtheRad09) reported 1 minute ago

  @Chadesh @playnewworld I mean its not a problem because If I need to throw a pizza in the oven or make some quick 10 minute pasta I shouldn't be kicked.

• 
  setfire2flames (@setfire2flames) reported 13 minutes ago

  @playnewworld Will there be a fix for queue randomly dropping you? Went from 1200s to 400s then queue just stopped. When I queued again I was put at 1900s.

• 
  DarK_DO7 (@Galyos89) reported 15 minutes ago

  @playnewworld The E key not working seems to be fixed by respawning or fast traveling anything that triggers a loading screen it's work for me and a friend whenever it happens

• 
  Daniel Beddow (@DanielBeddow) reported 18 minutes ago

  @playnewworld What's worse than a long queue is getting disconnected form it (not a problem on my end I have fiber) and when I reconnect I've been knocked backwards 700 places.

• 
  Silje Mumford (@SiljeBungum) reported 18 minutes ago

  @Skyliner_1909 @Bludgen @playnewworld This does not work anymore. waited 10mins after closing the error message, still not back in queue. Pressed play and was sent to the very back.

• 
  a Living Being (@aLivingBeing) reported 18 minutes ago

  @playnewworld Doesn't work. I've been on queue for hours now and got this message 3 times in queues numbers #1, #2 and 3 didn't join back after waiting 10mins each time... The 'You are queueing for a starting area' is BROKEN

• 
  Kai parker (@Kaipark15989330) reported 20 minutes ago

  @playnewworld So what are we going to get in terms of compensation? my company has a war in an hour and now non of us can even get in ebcasue of a fatal error crash aswell as a 4k queue? you guys giving us the money back the declare?

• 
  DCG (@1DCG1) reported 20 minutes ago

  @playnewworld queueing for a starting area" FIX IT

• 
  CozminFatul (@FatulCozmin) reported 23 minutes ago

  @playnewworld And if you get failed to connect? As it happened to many players? How you fix that? This game sucks

• 
  Tom (@GrimmyH4) reported 25 minutes ago

  @playnewworld I had a different error after 20 minutes of clicking ok nothing came up so I clicked play and about in 3800 after waiting 4 hours already

• 
  Gra (@Offline_09) reported 25 minutes ago

  @playnewworld Can you at least fix the connection issue where you get kicked from the queue you’ve been in for hours only to rejoin at the back of the queue….

• 
  32Bit Badman (@xmkmx) reported 25 minutes ago

  @playnewworld Fix. Your. Game

• 
  DCG (@1DCG1) reported 30 minutes ago

  @playnewworld "queueing for a starting area" queue is broken. characters not new. fix this.

• 
  James "Yeabo" Yeabsley (@JamesYeabo) reported 31 minutes ago from Guildford, England

  After waiting 3 hours to get to 1500 in the queue for @playnewworld my internet had literally 2 minute disconnect and I've been put back in the queue at 3700. IM DONE WITH THIS GAME ALREADY, GIVE ME A REFUND!!! #NewWorldMMO #MMORPG

• 
  Zavoc (@ZavocOriginal) reported 34 minutes ago

  @playnewworld Doesn't work everytime. After I got that error code like 7 times, it didn't put me in queue again.

• 
  pipsquik (@FabianDOOOM) reported 35 minutes ago

  @MaybeOnMars @playnewworld DO NOT PRESS PLAY if you press OK after the error itl place you back in the quee automaticly

• 
  Bryce (@Flexxatronn) reported 38 minutes ago

  @playnewworld Getting some major movement issues with fire staff/ice gauntlet. Character refuses to dodge, freezes in casting animation, sprints instead of strafing. Also, the cooldown for Ice Pylon refuses to start occasionally.

• 
  Eric Paul (@ericpaul89) reported 39 minutes ago

  @playnewworld Pity it's just not working forever as I and my friends get kicked off the queue by another error even after okaying that message away. We're trying since this morning! I'm sorry, but I wanna play the game I paid 50 bucks for 😕

• 
  Syrentios 🇳🇱 (@Syrentios) reported 41 minutes ago

  @playnewworld I just had "failed to join login queue, please try again" when i was on Position 1 in the queue........

• 
  Brad (@BradtheRad09) reported 42 minutes ago

  @playnewworld @Chadesh I tried to do thst in the beta and would be kicked for inactivity. So I think tge problem solves itself after a few minutes.

• 
  Pedro Graca (@THE_P3D) reported 44 minutes ago

  @playnewworld can't believe you didn't implement a more resilient queueing mechanism? Assuming there's a unique identifier for each session why is that not used to preserve your position in the queue in case say your drivers crash on you and you go from position 103 back to 2619

• 
  Obscure (@TheObscure96) reported 44 minutes ago

  @playnewworld What about the connection error one? I clicked «OK» and waited just like with the other errors, but I never got back into the queue.

• 
  Serf (@Serf_) reported 47 minutes ago

  @playnewworld Also, @playnewworld, is there work being done to help those players that had an unexpected crash? I waited this morning to get in. Once in, I did a round of quests and teleported to my inn. I got a fatal error and dumped to desktop...now I have 3 hour wait to get back in. Ugh.

• 
  Jardog9 (@jardog9) reported 49 minutes ago

  @playnewworld needs to fix my sleep schedule. You'd think it would be the simplest thing but nooo they just sit there and allow me to get 4 hours of sleep while having to work 11 hours the next day.

• 
  oVoxen (@o_voxen) reported 51 minutes ago

  Please offer something for people that have to relog due to in-game problems. So they do not have to join a 3000 person queue Please trend this. @playnewworld #NewWorldMMO #NewWorld

• 
  oVoxen (@o_voxen) reported 52 minutes ago

  @playnewworld So had to relog due to UI mess up on new world and now in a queue of 2900 ? seems like you get penalised for problems in game....

• 
  DCG (@1DCG1) reported 52 minutes ago

  @playnewworld "queueing for a starting area" queue is broken. characters not new. fix this.

• 
  Jeff Santos (@M4TSUMOTOTRIX) reported 54 minutes ago

  @playnewworld I just want to swap servers! It would fix everything if you guys would let people change to a less populated server. I don't wanna START OVER on another server, let me bring my character damn it!

• 
  Cláudio 🇵🇹 (@S00ULREAPER) reported 58 minutes ago

  @playnewworld Thank god, i had that error and I was sent to the back of the line.

• 
  Tehbantha (@tehbantha) reported 59 minutes ago

  I desperately wanted to play @playnewworld but their server issues at launch, long queues for players that last several hours at a time, and the general response to the game has made me reconsider this and I will not be playing.