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New World

New World status: server issues and outage reports

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

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Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • jasnightmare1
    Jas (@jasnightmare1) reported

    @playnewworld When will you solve the queue problem on all servers, including SA?

  • TueseH
    Hom Tuese (@TueseH) reported

    @andrewshark91 @playnewworld You obviously misunderstood the meaning of live service. It's a model to service money out of you while the game's alive (usually for the first 2 weeks)

  • Bongglemania
    Bongglemania | Ottertuber📿🦦 | VtuberEN (@Bongglemania) reported

    I think with the announcement of @playnewworld shutting down i'm in a place where im done sparing peoples feelings around it. New world had technical problems but in the end its community sentenced it to death. I played 1400 hours as a PvE

  • Volsunga1985
    Vanir Entertainment🎮📽️🎧🏒⚔️🛡️ (@Volsunga1985) reported

    @playnewworld I want a full refund.. how dare you steal out money and shut the servers down next year. This has to be illegal on so many levels.

  • tametoken
    Tame Token (@tametoken) reported

    @YaBoiWiilly @amazon @playnewworld 1. Gems don't work 2. Devs accidently left old perks on gear 3. Devs focused on Gay characters in main story quest 4. Economy and crafting butchered from update, mobs instant spawn and drop 4x 730 Gear 5. Catacombs glitched and can't finish run sometimes Game is broken.

  • tcubd
    ᛏᚱᛁᛋᛏᚨᚾ 💍 (@tcubd) reported

    @S_Berry_82 @playnewworld You're not understanding that even if they had 10x more players, Amazon would have pulled it anyways. This is not a "game bad" problem.

  • tcubd
    ᛏᚱᛁᛋᛏᚨᚾ 💍 (@tcubd) reported

    @Sensiblelogic06 @S_Berry_82 @playnewworld Again. Player retention was not an issue for the game to operate, as Amazon was fine operating the game with an average of 8-10k for 3-4 years. It's not like they were expected to have 1 MILLION players for 5 years.

  • TheFITHOtaku
    TheFITHOtaku (@TheFITHOtaku) reported

    @playnewworld and @amazongames, I believe I speak for every #NewWorld player when I say, ADD MORE SERVERS AND FIX THE QUEUES! US West is a constant 2k queue ALL DAY. Server Queues on US East are RIDICULOUS. Longest one I was in was 8k for US East Valhalla >_>;... @YaBoiWiilly BRO

  • ShultsyPlays
    Shultsy 👾 (@ShultsyPlays) reported

    @SavvvoGames @JeffBezos @playnewworld This game made zero money in 5 years because of its development team. The game wasn't the issues, the leadership choices were.

  • Verliswolf
    Verlis (@Verliswolf) reported

    @LSXYZ9 @playnewworld Its secretly been the best MMO out there. It hit 1M concurrents on launch but was a mess with way too many problems and devs being too slow to fix things so everyone quit and never talked about it again. Recent upates made the game PEAK

  • PeterCrumblin
    Peter Crumblin (@PeterCrumblin) reported

    @NWGameStatus @playnewworld Please fix logging in queues,i like everyone else would like to play the game we bought without having to sit in que for a hour, then praying ot doesnt crash pitting us to the back of the que again

  • kamonke22
    Kamil Wójcik (@kamonke22) reported

    @DidItMyWayYT @playnewworld bro discovered game as a service xD Should have read the terms of agreement before accepting.

  • CptShooter
    CptShooter (@CptShooter) reported

    @playnewworld The game had its moments. But the persistent failure to acknowledge the game's major systemic issues and the reluctance to fix them killed it. The constant creation and merging of servers instead of system overhauls was just one of the things that turned me off.

  • UnderOfAll
    Ringed Paired Knight Greatsword (@UnderOfAll) reported

    @playnewworld That part of steam that we buy a license for the game Works on here more then It shouldnt. I paid for a game that i will not be able to play anymore If i Want to in the Future. And the issue is that its not steam fault. Hope it comes with some lawsuits to this.

  • doctordestix
    Doctor Destix (@doctordestix) reported

    @SometimesClutch @ShultsyPlays @playnewworld Not correct. Guild Wars 2 doesn’t have a sub and is still running. There are other games that function this way as well. The problem is that they botched the launch and damaged their image. Which I may add is the most important problem.

  • MTNJaeger
    WhitePhosphor 🇺🇸 (@MTNJaeger) reported

    @playnewworld @amazon never using your service again and sure as hell won’t be touching an AGS game moving forward. Shady business practice with this choice. You guys really suck!

  • XRespawn1
    RespawnX (@XRespawn1) reported

    @playnewworld For us aussies Under Australian Consumer Law (ACL), digital games must be of acceptable quality, fit for purpose, and match their description/promises (e.g., ongoing live-service MMO).If a shutdown makes it unfit/unplayable contrary to what was promised, it's a potential major failure → entitling refund/replacement (overrides "no refund" policies).

  • bsdmillennial
    Based Millennial (@bsdmillennial) reported

    @playnewworld Fix your ******* servers…you are an embarrassment.

  • Spamsum
    Spam (@Spamsum) reported

    @LSXYZ9 @playnewworld combat and social elements were great (but lots of drama) but honestly it was clear that the devs didn't play their own game. many systems didnt work, things would break patch to patch and then be left broken for months at a time. VERY frustrating for the playerbase

  • desauce2
    Harry Palms (@desauce2) reported from Bermuda Dunes, California

    @playnewworld are the servers down? Strange things are going on for me and a buddy. Says no world activity,US West, El Dorado server.

  • lolJayMo2
    lolJayMo2 (@lolJayMo2) reported

    @LSXYZ9 @playnewworld I’d say the problem was that SO MANY people saw it during release. It was dull on release and nobody came back. I begged my friends but they absolutely refused.

  • flappySFC
    Gioˢᶠᶜ (@flappySFC) reported

    @playnewworld Fix QUEUES , do something

  • jackred90
    Jackred90☕ (@jackred90) reported

    I am gutted, deeply sad and in a state of grief. It feels like after 1.7k hours like i've lost a friend. i met amazing people, forged friendships and had many laughter. I assume a live service game does not work anymore, Much like most MMOs. @playnewworld

  • rogerbarretto
    Roger Barreto (@rogerbarretto) reported

    @playnewworld Saddened. After many MMOs, this one really clicked and was very balanced. But 5k DAU won't cover the microtransactions model. Pity it can't sustain; I'd sub for stability. At least the COGS should suffice to keep the service online with some margin.

  • BerserkFPS
    BerserkFPS (@BerserkFPS) reported

    @NWGameStatus No fix for Jester not coming down after a reset/wipe. And you have to leave the raid and restart the instance, and you have to kill the beginning adds again. I'm not sure if you all know, but the fix you guys did was not working at all. Needs to be fixed! @playnewworld

  • rdj4014
    MMO_Bean (@rdj4014) reported

    @StanKnight0077 @Robovader123 @playnewworld I imagine those players weren’t actually loyal to the game only to trying go engagement farming when they were talking shite about the game. The game had its issues, but for me personally it was a perfect blend of everything I enjoy about an MMO and was really laid back. I’ve never been a min/maxed or hardcore PvP player though and I noticed most people that I saw complaining were hardcore PvP driven and the type to rush through content and then complain there wasn’t any.

  • FemboyShuta
    Shute (@FemboyShuta) reported

    @DidItMyWayYT @playnewworld problem is no you didnt "buy the game" you bought a "license to play the game" and it would have said until services are taken down

  • culturecomplain
    Yhanabow (@culturecomplain) reported

    @LSXYZ9 @playnewworld Was also one of if not the most buggy game ever released sadly. Absolutely riddled with game breaking issues for a long long long time. Dead on arrival. One of the rare instances where the lay offs are fair given their performance.

  • TheMightyBaloon
    TheMightyBaloon (@TheMightyBaloon) reported

    @LSXYZ9 @playnewworld also the issue with the game have lost visibility isn't because no hype but because it was ******* mismanaged and buggy as ****

  • AcesRodrigo
    Rodrigo Aces (@AcesRodrigo) reported

    @playnewworld im here just to see the car crash