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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Vise
(@ViseOW) reported
@C9EmZ @playnewworld @TEAMEVGA If that's the case then it seems the same issue is happening from the beta. My suggestion would be if you manage to get it to come back on, make sure you have vsync enabled on new world the next time you play.
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Patrick Howell
(@phowell312) reported
@playnewworld there is absolutely horrible in game lag in instances on the Nolandia server - the intro tutorial and Armine are nearly unplayable
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KKINALI_TV
(@kKinali_TV) reported
@playnewworld We're already 5 friends who stopped playing until you fix your 💩. For a trillion $ company, talking about how important NW is to them, you don't prioritize it enough. We may return if a fix is here soon, otherwise not. Not a threat, just how many feel I'm sure.
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Connor
(@ConnorJGump) reported
Yo @playnewworld can we PLEASE fix the lag in Amrine Expedition. It is literally unplayable and has been for DAYS.
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SuperRob 🦸♂️
(@iBeSuperRob) reported
@playnewworld I don't know if you are aware but it appears the Ice Storm skill from the Ice Gauntlet is bugged. It only does 1 hit of damage to enemies and then does nothing. Several people in my server have been having the same problem. ❄
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Franco Masinello
(@francomas777) reported
@playnewworld imagine having a disconnect timer so ppl wouldnt have to do that stuff smh......... fix your game before banning ppl
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SWE_Motorizer
(@SWE_Motorizer) reported
@BajheeraWoW @playnewworld @LegionAth Just waiting for servers to work honestly. Disconnects & lag detected...
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g59
(@thechubbypizza) reported
@playnewworld gotta love sitting in queue for 5 hours to play for 20 minutes only to crash and go back to the 6 hr queue!!! yall are doing great!
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zorkki
(@TheZorkki) reported
@playnewworld FIX YOUR ******* DUNGEONS
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Paul Furey
(@Master_Furey) reported
@playnewworld Server transfers won't fix this issue server capacity needs to increased because players can't transfer to full servers where all their friends are.
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Xrmike
(@Xrmike1) reported
@playnewworld people are only doing this because we have to wait 3 hours to get in, focus on fixing that rather than afk detection, if you fix the problem people wont feel the need to try and subvert afk detections
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Antonni
(@AntonniMcF) reported
@playnewworld When is there going to be a fix for the lag within expeditions? Currently on day 4 without any hint of improvement?
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HeyoCro
(@HeyoCro) reported
@C9EmZ @playnewworld @TEAMEVGA Did you do the things you were supposed to do to prevent the 30series issues with new world? Limit power draw, cap frames, turn off any over clocks?
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Nathan Peck
(@nathankpeck) reported
@jrhunt @playnewworld @amazongames Yeah our problem was we were three random folks with no tank or healer. I knew it was probably a mistake but figured I'd try it out anyway. Actually cleared up to the first big room, but then decided to call it after that because it was clearly not going well lol
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Ian
(@ItzMillerTimeTV) reported
@playnewworld we just had war last night and a lot of people weren’t able to teleport to the war camp, they were stuck on the loading screen. Is this a known problem and is it being worked on?
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AmerikanInfadel
(@AmerikanInfadel) reported
@playnewworld why do I keep getting an error message after waiting though a queue till it’s my time(position 1) only to never make it into the game and get forced into ANOTHER queue?
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Kennyx
(@Kennyx42282788) reported
@playnewworld you need to fix the fact that if the game crashes it puts you back in a never ending queue...at least give some minutes to those who's game crashes to get back in.. It already crashed 3 times today and I literally played 30 minutes out of 17 hours in the queue.. frustrating
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Ollie
(@Noodle4K) reported
@playnewworld You gonna fix Armine Excavation desync yet? It's been unplayable since Friday on most servers. Impossible to beat without being grossly over levelled
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Scott
(@sjohns6121) reported
@playnewworld First you ask us to go to low pop servers while you fix the queue. Then you lock the servers our friends are on and say nothing to assure us that we will get to play with them. How about reassuring us that we will be able to transfer into those servers later as you implied.
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Jerry
(@JerryAllen1991) reported
@ConnorJGump @playnewworld What lag
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Mr30below
(@mr30below) reported
@Kephrii @playnewworld Crazy...the same issue we were talking about in Closed Alpha and Beta shows its face again. RIP to anyone who didnt know.
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XenoXL
(@BradleyMackill2) reported
@playnewworld I was wonder when you guys are gonna fix the laggy *** expeditions. There to the point where I can't even progress through the story. Fix your game
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reychel ♡
(@r3ychel) reported
@playnewworld hi... so um.. i somehow like lag glitched inside of a rock and relogging didn't work. please help. 🥺
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HoneyDruid
(@Honey_Druid) reported
@playnewworld 419 queue taking over an hour. The problem is server capacity at this point, not AFKers. Get those transfers moving!
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Danny Wimbleton
(@Danny_Wimb) reported
@playnewworld queueing for 4 hours is one thing... But why am I being ******* booted for errors and having to start again after 3 hours of waiting!! What a **** show this ******* this! SORT IT OUT OR REFUND FFS
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ToastedBulbasaur
(@ToastedBulba) reported
@playnewworld Just put people who were ask kicked in the front of the queue for the next 30 mins after they were kicked. It's not a complicated issue. People shouldn't be punished because they have to take a fat **** and don't want to wait 3 hours to keep playing their favorite game.
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Lunar silvercrest
(@LunarGincrest) reported
@playnewworld Nice fix but a little late. How about a character transfer service? Rather go to a low population servers than stay at my server that went from medium to high over the weekend.
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PXL2d
(@pxl2d) reported
@1BigBore @playnewworld It's a warning message you get if you leave the corruption area event, it's supposed to disappear but it appears randomly even when i'm not close to it, relogging fix it temporarly but queues make just rather live with till the next day.
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Brice
(@TheRealMunga) reported
@GUNNAROptiks @playnewworld Too bad my queue has been broken for 2 days.
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HeHateMe Picksix Jr
(@HehatemeJ) reported
@playnewworld fix your bullshit already why is there still a queue almost a week after launch? Either launch new servers on every cluster or ******* open them up already