New World status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R41D3NZ (@R41D3NZ) reported 6 minutes ago

  Hey @dev_katyk @playnewworld can you fix the afk kicking in arenas? I can’t even use shooters stance without being kicked for afk. It’s way too aggressive.

• 
  Mithraic_Path_of_Dharma (@MithraicDharma) reported 6 minutes ago

  @playnewworld Honestly you had a great game, could have kept it going if you adjusted the monetization model. Live service games always have me worried about bug companies just walking away.

• 
  Fora di Contexto 🗣️ (@ForaDiContexto) reported 6 minutes ago

  @playnewworld The game is unplayable right now. I've been playing since the new content was released, and in about two hours today I've crashed eight times without making any changes to my computer or game settings. FIX YOUR GAME!

• 
  akito (@akitoshaoku) reported 7 minutes ago

  @towelthetank @lDkayyl @playnewworld The "problem" is that you and others are going ham on "This shouldn't have happened, the game doesn't deserve this" but then you do nothing to help it beyond the petition equivalent of "I'm rooting for you!" Very disingenuous

• 
  Aivovna (@aivovna) reported 10 minutes ago

  @playnewworld Game was fun at launch (like most mmos), but a copypasted PvP game quickly flipped into a more PvE focused experience ended poorly Last time I logged in, the end game was: Lag from chest to chest in the desert and run the same 3 mythic+ lite dungeons over and over again Also p2w

• 
  Rodrigo Aces (@AcesRodrigo) reported 13 minutes ago

  @playnewworld im here just to see the car crash

• 
  Gioˢᶠᶜ (@flappySFC) reported 13 minutes ago

  @playnewworld Fix QUEUES , do something

• 
  TexasBoyRob (@Robert_Ed1982) reported 14 minutes ago

  Hey @playnewworld I’m having a lag detected and time out issue with the game. I’m not having issues with anything else on my PC. I’ve restarted the router (I’m on Fiber). I’m hard wired. Verified game files. Game is on a current gen SSD. Updates done. Please help.

• 
  KK (@KammyBuckets) reported 15 minutes ago

  @NWGameStatus @playnewworld Can you guys please fix the servers please 1000+ people in a queue

• 
  Mike (@MoneySnXpes) reported 17 minutes ago

  @playnewworld Fix ur first encounter plz. I shouldn’t have to restart the raid every single time bc it bugs out

• 
  Bongglemania | Ottertuber📿🦦 | VtuberEN (@Bongglemania) reported 18 minutes ago

  I think with the announcement of @playnewworld shutting down i'm in a place where im done sparing peoples feelings around it. New world had technical problems but in the end its community sentenced it to death. I played 1400 hours as a PvE

• 
  💵Collect & Serve💵 (@_SleuthSlayer_) reported 19 minutes ago

  @playnewworld I enjoyed this game, but the issue was 1000 player servers at launch.

• 
  MamutManiek(🇵🇱) (@JamJakubon) reported 19 minutes ago

  @BrynnBumfuzzle @playnewworld I had a huge problem with it until I put the jewels everywhere, after that I did it in the first approach after putting the jewels

• 
  sixty7gt500 (@Rupinski) reported 21 minutes ago

  @playnewworld Minor Error found: Peacocks can't give eggs. Consider changing the birds name to Peafowl

• 
  Azur (@Azur_one1) reported 23 minutes ago

  @realdibuk @NyceGamingYT @playnewworld i mean the problem is right there in the main post, thats what, like, 20 players?

• 
  Muhammad faisal hadi (@isalhadii) reported 25 minutes ago

  @BrynnBumfuzzle @playnewworld I’ve been playing this game for ages, almost 7k hrs During Season 10, I was a bit late exploring the world because of queue issues. Didn’t even get to try all the content yet, and then out of nowhere AGS goes, “Surprise! This is the final season!” 😑

• 
  Maor Dervis (@maordervis) reported 25 minutes ago

  @playnewworld Another live service bites the dust

• 
  Hilal Bilal (@HilalBilal) reported 27 minutes ago

  @playnewworld even the Original Blade and Soul server still alive after decade running as a service @bladeandsoul

• 
  Captain Killjoy (@earsinajar) reported 32 minutes ago

  @YaBoiWiilly @playnewworld We no lifed the game for weeks until it became clear they couldn't fix the unplayable lag in endgame. Never made sense to me that the World PvP was so good but then it's all decided in an INSTANCED zone that didn't work.

• 
  Nyseetem (@nyseetem) reported 34 minutes ago

  @DarkPancakes @TheFizzyMind @playnewworld Have you tried putting your friend in a bag full or rice ? He seems broken :') Ahah

• 
  DarkBiCin (@DarkBiCin) reported 38 minutes ago

  @playnewworld either needs to ban the people playing music in farming spots or disable music at POI's holy cow fix this. your community has been crying

• 
  Propi (@Propii69) reported 44 minutes ago

  @GrumpyPawsTV @zzzSkadi @playnewworld The first year wasn’t **** either, the game was buggy and had a lot of issues but they were pumping out solid content updates while fixing everything at a solid pace, main one being the brimstone patch

• 
  NO1 (@NO1Kn0wsss) reported 46 minutes ago

  @BagginsTV @ShultsyPlays @playnewworld bug issues isn't what he's referring to, its the lack of content for the past 2 years besides the last month of content, the game has had close to zero hits in terms of updates other than the revamped structures to zones.

• 
  Jas (@jasnightmare1) reported 46 minutes ago

  @playnewworld When will you solve the queue problem on all servers, including SA?

• 
  Steven The Heathen (@StevenHeathen) reported 46 minutes ago

  @RinoTheBouncer @playnewworld And I hope Amazon sells it to someone who can take it over. It had its issues, and there were things I really wanted to see change, but NW has flashes of greatness and there's no reason why this game should go down.

• 
  Rayleightt (@rayleightt) reported 47 minutes ago

  @playnewworld We spent real money on New World. Amazon released a major update just 1 month before shutting the game down. That’s not service ending that’s misleading players into spending more. This deserves refunds or compensation. #NewWorld #AmazonGame

• 
  Öner (@kaan9621) reported 54 minutes ago

  @StevenJSharif @amazongames @playnewworld Fix the bugs in your game first.

• 
  RespawnX (@XRespawn1) reported 57 minutes ago

  @playnewworld For us aussies Under Australian Consumer Law (ACL), digital games must be of acceptable quality, fit for purpose, and match their description/promises (e.g., ongoing live-service MMO).If a shutdown makes it unfit/unplayable contrary to what was promised, it's a potential major failure → entitling refund/replacement (overrides "no refund" policies).

• 
  cogolloQuemado (@fideosConTuc0__) reported 1 hour ago

  @playnewworld Will you release the base code and server configs so the community can run custom/private servers? It’d be the best move for players who kept buying currency when the game was empty and broken. It’s in your hands; if you can’t maintain it, the community can.

• 
  Adam Mackenzie (@ForceUk) reported 1 hour ago

  come on @playnewworld please can you sort the servers only 1 taking character creation in EU and it has a que of 2400 no creation in the others and still queues. Please fix this