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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (22%)
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Game Crash (11%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Saint Paul |
Sign in | |
 Albolote |
Online Play | |
 Santa Cristina Valgardena |
Online Play | |
 Parchim |
Sign in | |
| Senftenberg |
Sign in | |
| Berglen |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Sky 🧡💙
(@skysenseivb) reported
@SonicSoFast @RisukaMisai @playnewworld But it's not rediculous.... They didn't anticipate this many people playing. They said that. It's not "change a number" to boost servers. That's not how it works. They have to run a bunch of tests to increase this capacity otherwise they will just crash and no one gets to play.
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Pyvos
(@PyvosGaming) reported
@playnewworld Please consider having a disconnect grace period that allows a character to rejoin without queue (when not being kicked for AFK), whether that's 5 or 10min. It is frustrating to not just deal with queue times, but then lose out on the opportunity to play due to a crash.
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Politics
(@DemocracyIsGone) reported
@Mentaticus @playnewworld How do you “fix” queue times.
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IgorKugan
(@IgorKugan) reported
@playnewworld what about fixing the issue and increase server capacity?
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Entity Mumu
(@Entity_Mumu) reported
@playnewworld may be worth looking into that company message of the day boards are broken. You can’t type at all because if a single letter that is assigned as a hot key gets entered, it kicks you out and swaps your menu.
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Jani Koivunen
(@sukankuluttaja) reported
@playnewworld When you fix the game? These are not solutions.
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John
(@sneaky2255) reported
@playnewworld Why are you prioritizing this functionality instead of getting us transfers? If we could transfer it would solve this problem...
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Jerry Williams
(@Jerrybean02) reported
@playnewworld please help. In logging on as 1st in queue when server info suggest 1400 should be in queue. Will I get into the game eventually or is this a known bug with a fix?
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Oliver Crooks
(@OliverCrooks) reported
@playnewworld Nice but you have other huge issues to fix. Like crashing then having to sit in another long as queue.
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Adam
(@ImAdamAM) reported
@playnewworld Punishing people for trying to play a game they paid for LOL I’m not a fan of people AFKing but fix the queue times not this, you have it backwards.
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SpinalCrush ♿
(@CommsBreak) reported
@GastonSeas @playnewworld Still a few too many issues in it for me, combined with the lack of accessibility (unless they decided to add "Toggle" options since the Beta ?), I'll be giving it a miss for a while, the thought of it frying my 3070 is enough to keep me away on its own TBF 😳
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🔥 Senichiro 🔥
(@Senichiro_LP) reported
@playnewworld If you would Fix your 2k Rust server number would help the game better but im out
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That Country Dad
(@AMBRSurreth) reported
@playnewworld Great works folks. A lot of people complaining as usual. Some people just don’t understand the technicality and pressure you folks are in. I thought a little patch to disable auto-run would be a quick fix but I guess there’s always a way 👍
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ForresterPT
(@Forrester_Pt) reported
@LtBuzzLitebeer @playnewworld I didn't ask for a refund For the div2 with all its problems and now this show for what! Lololol
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Dennis Kaldyk
(@daddeldaddy) reported
@playnewworld Sorry but this is not gonna make the queues magically disappear. It will have no effect whatsoever. Maybe you should have launched worldwide at the same time, counted pre-orders against server-capacity, or just limited character-creation, maybe fix the problem not the Symptoms.
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Sveylzer
(@Sveylzer) reported
@playnewworld I bought your game for 60 euros. EVERY single french/eng server is FULL. If I want to play your game I HAVE TO play it with people who don't speak my language. Do you think it's fair? EVERY single server my friends are playing on, I cannot join. Fix your damn game.
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James Jarvis
(@JamesJa82842666) reported
@playnewworld Anyone else having problems connecting to the server, i get unable to establish a connection with the server???????
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Pandaabear
(@PandaabearA) reported
@ryan_welly @NostreTweets @playnewworld 400-700 that are avoiding the natural Leave and Join cycle. The afk:ers IS the biggest problem right now. It's a huge % that don't get cycled.
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Owchy 💉
(@sirowchy) reported
@playnewworld What's up the Amrine lag? The mobs hit 2 full seconds before they move and do the attack animations.
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Dennis
(@daddeldaddy) reported
@playnewworld Sorry but this is not gonna make the queues magically disappear. It will have no effect whatsoever. Maybe you should have launched worldwide at the same time, counted pre-orders against server-capacity, or just limited character-creation, maybe fix the problem not the Symptoms.
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Woof
(@error_CRC) reported
@Sodapoppintv @KingVigors @playnewworld I want to go back to a world where the poison of streamers isn’t a thing, you mostly all suck and are 90% of all problems regular gamers experience
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Salty
(@Hi_Its_Salty) reported
@playnewworld What about fixing t he "Lag Detected" issue? legit got no other programs open and still getting that message, and no its not cause my internet sucks....
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z0ddic
(@z0ddic) reported
@Glitch09UK @playnewworld If smoking takes you 15 minutes, you have another problem than the fact that the game will kick you.
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KusoTrevor
(@KusoTrevor) reported
@cosmiclord7 @playnewworld I think the risk to that is it may introduce server response lag ultimately souring the overall experience for all the people on the servers. All of the requests to hit and resolve those interactions costs server compute time. I still want more capacity tbh. :)
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𝙏𝙧𝙞𝙩𝙤𝙣 ヅ
(@TritonVIIIX) reported
@animefaceboy @WhoaFlyingChair @playnewworld i never said just fix sever cap.. where are u getting this?
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Some Feller Named Tim
(@Spacemantimmeh) reported
@lvlGhostlylvl @playnewworld I've had no issue with resources if you are then ypu need to leave the main towns ppl spawn in, thats the result of ppl spawning in those areas so like ofc theyll be hard to gather early game. The small cap increase is much needed and youre right itll probably line up w/ transfer
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Splat
(@Splat_86) reported
@juststu_ @cosmiclord7 @playnewworld player cap increase per server is removed and then new issues come in, like increased lag and so on i really hope that people don't spam Amazon saying that their fault because they increased player cap per server. That will just show how a lot of people are hypocritical and dumb.
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Litvan
(@Litvan) reported
@playnewworld Simple fix, INCREASE THE SERVER POPULATION CAPS!!! Then people won't have to resort to trying to avoid the afk timer. I get kicked for being afk = I'm done playing for the day, cause I know that I'll spend the next 6-8 hrs in a queue (and no, I'm NOT server transfering!)
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Pupii
(@diomar155) reported
@playnewworld Do this and you will be killing ur game.. is just a ridiculs update cuz you cant fix ur fking game..
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Jem | shutterjunkie
(@Jemakestuff) reported
@TrentR1983 @playnewworld I gave up after 3.5hrs last night.. I was still in the 800s, so estimated it being over 5 hours to login.