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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Hans A
(@hansaxh) reported
@PtotheILSNER @playnewworld @briixxloveee Im in EU and thinking of starting a character on a US server due to the queue problems in EU and then transfer that character to a EU server
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Egor Andreevich
(@Yeegorka) reported
@playnewworld Game has endless queue due to login errors, more people trying to join server then people playing, game has zero protection from people who use key hold to not get kicked while afk, and your only tweet today is about what a successful start you have. This is unbelievable.
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Tanximus_Prime
(@tanximus) reported
@playnewworld I took vacation for this **** game, i have 30h playtime - 50% are queue time. I didn't click on PLAY after the "too many requests" bug, but then i got a lost connection msg-4 TIMES today! And no i don't have connection issues, cause the bad game d2r runs...So you pay my vacation?
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🍪 Cookie Dogo 🍪
(@D3XT3R_DOG) reported
@roxy_vixentails @playnewworld Quite true honestly, but with more servers and pretty much equal queue times ranging from 3-4k with an average of 3-4 hour wait time. Not including if the game for some reason crashes, disconnects, or has errors.
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Benji Rutherford
(@Ben_Rutherford9) reported
@k_czepiec @playnewworld Been waiting an hour, got down to 1000. Then login error, now back to 2600... terrible
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Simon
(@Simon54062628) reported
@playnewworld @FelixScollen Will go in Amazon Game history for a big fail. I have no problem with little problems at a release but enough servers should be there to get everyone playing.
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Zhalo
(@Brunskilazz) reported
@playnewworld How have you guys not said anything about what's happening with EU servers at the moment? This is crazy hours in queues to get error coded out over and over
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Wally
(@WallysOG) reported
@chibblz True facts. @playnewworld is this a thing? When we startup the game, our internet is hit so hard apparently that it slightly ddos ourselves.
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Jamie Armstrong
(@konamad420) reported
@playnewworld STILL waiting to log into EU, haven't managed to log in since release, this is getting beyond a joke! I've been stuck in queues for almost 2 evenings now and still 200th and expecting a crash or error any moment!
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mads lie halvorsen
(@MaHalvorsen) reported
@playnewworld any progress on adding new worlds to EU Central? im abit sad that i cant play :( im sure its like most other people, but i cant wait in a 3k queue, as i dont have that many hours in the evenings to play.. please fix <3
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EyeSeeU
(@EyeSeeU8) reported
Unfortunately while playing the @playnewworld my 3090 GPU Bricked. While I’m trying to deal with this issue I will be away from the stream for obvious reasons. Sorry guys — it’s ridiculous but who’s to blame… the game manufacture or the GPU manufacturer…??
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SosikNTwiztid
(@SosikTwiztid) reported
Second crash today….each time back in queue…..damnit. #NewWorldMMO @playnewworld
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gwnwesley
(@gwnwesley7) reported
@playnewworld fix your servers! Im waiting 3 hours and still didnt play it! If it takes any longer i want a refund!
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Mishka_with_puppies
(@mishkathedh) reported
@playnewworld is there still being work done to fix queue times? I appreciate adding new worlds but that doesn’t help once you have a character created and have to sit in a 4 hour queue to get back into it
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Jesstradamus
(@TheSkillson) reported
@Massvwatches @patrick_dillan @playnewworld Reasons differ, but this was an issue that should have been addressed in beta. No excuse for it to release in the same state.
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Tony Blount
(@TonyBlount11) reported
@playnewworld Have you got a ETA on the server issues ?
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ItsxElectro
(@ItsxElectroTTV) reported
The @playnewworld cycle: Wait in queue for 2 hours -> get to position 99 -> grab food/drink from downstairs -> login error -> restart queue -> position 450/ est. wait time = 2hrs. Please a crumb of gameplay, just a crumb.
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blue
(@think_blueTTV) reported
So I logged on @playnewworld this morning, started using my hatchet and now Berserk is bugged. Hotbutton is greyed out and stays on cooldown through relogging. Can't swap weapons, respec. Anyone else having this issue?
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MILKY
(@Itz_Milkyy) reported
@playnewworld WHEN YOUR GAME CRASHES, PLEASE GIVE US A GRACE PERIOD TO RECONNECT!! HOURS of sitting in queue just to have the game crash and get sent right back to the end of the line!
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E Rossi
(@TwoStepsAway) reported
@playnewworld Have you added more EU servers yet? I have been in the login queue for more than 6 hours today. FYI EU is much larger than US East and West. Maybe have EU East and West.
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Warwickermaan
(@AreWarwick) reported
Smallest queue on EU servers are 2.6k... any update on what's happening? Unless you login at 8am and stay on all day your not playing the game at all. Everytime I wait in the queue I get disconnected and put to the back. I had a better experience in the beta @playnewworld
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Davy Moon
(@Davychu) reported
@playnewworld Seems like EU is a way bigger problem, any news on what you'll be doing yo get rid of 3000 player queues on 2000 capacity servers?
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ArahorPlays
(@ArahorPlays) reported
I've been in the queue since 2pm, It's now 7:30pm Gotten 2 errors so far at around position 100-300 which has tossed me back of the queue both times, once to 1700 and last time to 3500. I'm now on 1200 Will start stream once I'm in, but will be late. @playnewworld #NewWorldMMO
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Eldarioth
(@eldarioth) reported
@s4dsack @playnewworld yesterday, 3 hours in Q. Loads up, get to town.. BANG.. crash to desktop, back in to a 3 hour Q :(
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Oort City
(@oortcity) reported
@playnewworld What about Europe? I can't play the game because there is a 2624 queue, on any server. And than if I stay in queue... I get booted out with an error.
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Lofylin
(@lofylin) reported
@playnewworld @P4wnyhof fix the servers instead of tweeting
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Galantis wählt die Zukunft unserer Kinder 💚💚🟣
(@Galantias1) reported
@playnewworld hey EU Server needs double capability. Waiting 13 hours, error waiting 15 our. Guys are you mentally behind? 400k people waiting for play in queue and just 125k play are you seriös? Hurry or u fck your own game from best to baddest. Look steam review.
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CASTRO
(@iimCastro) reported
ur game is great but my god Queue time is the worst experience everrrrrr plz fix it @playnewworld
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Thierry
(@thierrygriffit2) reported
@playnewworld fix the overseer zane mission he spawns every 10 minutes and you can’t even get a hit because there’s 10+ people here!!!!
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Mprizolakias
(@Mprizolakias) reported
2nd day that can not login to #PlayNewWorld .... :( :( :( ALL Eu-Central servers are High with more than 2.5k :( Too bad i can not play in the mornings cause of work :(