New World status: server issues and outage reports
No problems detected
If you are having issues, please submit a report below.
New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Problems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
-
RespawnX (@XRespawn1) reported@playnewworld For us aussies Under Australian Consumer Law (ACL), digital games must be of acceptable quality, fit for purpose, and match their description/promises (e.g., ongoing live-service MMO).If a shutdown makes it unfit/unplayable contrary to what was promised, it's a potential major failure → entitling refund/replacement (overrides "no refund" policies).
-
Harry Palms (@desauce2) reported from Bermuda Dunes, California@playnewworld are the servers down? Strange things are going on for me and a buddy. Says no world activity,US West, El Dorado server.
-
ChrisK (@chrrisk_) reported@andski @playnewworld it says they’re not ending service for new world anymore
-
Kamil Wójcik (@kamonke22) reported@DidItMyWayYT @playnewworld bro discovered game as a service xD Should have read the terms of agreement before accepting.
-
Denzel (@DenzelTwitch) reported@playnewworld You really should do atleast half the amount of $ refunded back. I bought this game once and refunded when you watered it down and changed design plans. Bought it again to see if you would fix it even bought it for someone else.
-
Jack (@JACK85H_) reported@playnewworld the latest queues to login have made the game unplayable - I don't want to have to wait minimum 10 to 15 minutes just to start.
-
Neakoh ☘️ (@Neakohh) reported@SavvvoGames @JeffBezos @playnewworld This game had so much potential and it was left to die. Years of nothing and a -10k concurrent playerbase on steam isn’t a huge community in anyway…don’t see them giving in to try to fix a game on life support but maybe.
-
Propi (@Propii69) reported@GrumpyPawsTV @zzzSkadi @playnewworld The first year wasn’t **** either, the game was buggy and had a lot of issues but they were pumping out solid content updates while fixing everything at a solid pace, main one being the brimstone patch
-
𝕏Demo (@EricFrandemo) reported@Aster1_ @itsaugmentedd Please do Elon. Buy @playnewworld too. Fix gaming, save the world.
-
Jenn 🐙 🔜 TwitchCon SD🌴 (@jenntacles_) reportedDevastated over this💔 From the player count & hype I really thought @playnewworld was back, my brain can't process this news My heart is broken for the NW team, they really did an amazing job on Nighthaven & didn't deserve this. Layoffs before the holidays are so diabolical
-
Osiris.BCN (@OsirisBCN) reported@playnewworld I still remember when they wanted to sell the game and promised ten years of service...
-
Spencer (@iSpencerEdwards) reported@playnewworld I think the subscription model is the way forward for MMOs. The way this game was monetized was very fair to the consumer, but not sustainable in the eyes of money hungry amazon. Creating and maintaining a live service MMO is a money pit and new world wasn’t bring in the $$$.
-
Sawtoothgrin (@Sawtoothgr1n) reported@playnewworld Well this will fix the queue problems lol
-
DarkBiCin (@DarkBiCin) reported@playnewworld needs to fix gear. its wild that every single gear piece you get from the Halloween event has Fire Harnessing basically meaning all the gear we get is useless for most players.
-
I Did It My Way (@DidItMyWayYT) reported@RenewedAurora @playnewworld It's not about the money, it's about sending a message. Either they give the community the ability to host their own servers or they give their money back, just accepting that companies can take **** off you whenever they run into financial trouble is insane.
-
𝙎𝙄𝙀𝙂𝙀 (@MorriSiege) reported from Thornton, England@playnewworld I can handle the fact that there are queues on the server and I think it's great the game is popular again, but what I can't deal with is queuing from 6k+ (3+hrs) down to 1st position, only to be sent to the back of the queue!! Please fix this ****!!!!
-
Based Millennial (@bsdmillennial) reported@playnewworld Fix your ******* servers…you are an embarrassment.
-
Spam (@Spamsum) reported@LSXYZ9 @playnewworld combat and social elements were great (but lots of drama) but honestly it was clear that the devs didn't play their own game. many systems didnt work, things would break patch to patch and then be left broken for months at a time. VERY frustrating for the playerbase
-
Bob1234x (@Bob1551x) reported@playnewworld I would love to play but there is always 1 hour waits to log in to my characters. you will lose me if you dont fix this crap
-
Stephen Fuller (@_Anluan_) reported@playnewworld Pathetic. Even EQ still has live servers that dedicated players are able to still play on. We now know we can never trust any future products of Amazon Games or their cloud gaming service “Luna”
-
Maor Dervis (@maordervis) reported@playnewworld Another live service bites the dust
-
Nyseetem (@nyseetem) reported@DarkPancakes @TheFizzyMind @playnewworld Have you tried putting your friend in a bag full or rice ? He seems broken :') Ahah
-
Fellow Platypus (@Fellow_Platypus) reported@playnewworld Guys c’mon. The dialogue skipping still hasn’t been fixed. What ******** guys. Please fix this ****, I can’t listen to a conversation without skipping dialogue when I press the next button.
-
Ori Node (@Ori_Node) reported@playnewworld Trying to contact support about an ingame issue but frankly finding out HOW to contact support is impossible
-
Seebs (@seebsuu) reported@hammerify @LSXYZ9 @playnewworld All of this is so untrue haha. It’s an MMO, and comparatively, the grind was not bad at all. And if you were in an opposing faction territory…. Just go to one of your own if it’s that bad. I never had an issue of getting killed on repeat.
-
Roger Barreto (@rogerbarretto) reported@playnewworld Saddened. After many MMOs, this one really clicked and was very balanced. But 5k DAU won't cover the microtransactions model. Pity it can't sustain; I'd sub for stability. At least the COGS should suffice to keep the service online with some margin.
-
Verlis (@Verliswolf) reported@StevenJSharif @amazongames @playnewworld New World is my favorite MMO of all time. After the first major updates a lot of launch problems were fixed and it became the best MMO that kept getting better but wasn't given a second chance
-
Matheus “Cursed” Almeida (@TheusAlmeidaa) reported@playnewworld Fix the servers! 5k people on SA servers, i just cant play at night.
-
Frankie (@smartassfrank) reported@playnewworld Sad we won’t have the drop of 500 Umbral after the fix. Quickly joining Outpost Rush for next 2 days. ;)
-
Shultsy 👾 (@ShultsyPlays) reported@BagginsTV @playnewworld What profit? The game made zero money in 5 years? I'd pull the plug too. This was the same dev team the entire life cycle. Same leadership except homeboy left. They had 5 years of free reign from Amazon and failed. That's a development problem that led to a corporate problem.