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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Wh1skeey
(@Wh1skeey) reported
@playnewworld I am having an issue. I was patiently waiting in que for 6 hours today. When I finally get in game my mouse and keyboard aren't being detected by the game. Works fine on everything else. happened twice so far. only fix is alt+4 but then I get thrown back in que.
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Adrennes
(@adrenneslol) reported
@playnewworld , how did we end up with a dual monitor mouse issue in the release? The mouse will not stay on the game itself and there seems to be no known fix to it for New World specifically. Did not have this issue in the beta lol. Is it something being worked on?
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RigouleBien
(@RigouleBien) reported
@Snido757 @playnewworld but this is not a reason for players to increase the problem… if everybody when they are not playing disconnect, the queue time would be divided by 4 maybe 7 or 13… this is acceptable to wait 15/30min cause if you disconnect and go back in the queue directly it´ll cover ur afk
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ACJDad
(@ACJGaming89) reported
@mannamedgarbo @playnewworld It’s worked for me. Don’t click play. Just click ok on the error msg and do nothing for 2-3mins
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Praveen Ram
(@praveenram1983) reported
@playnewworld Guys all new gaming industries goes through this phase, hype and response is like a survey. Just login it doesn't matter for the queue, they are just testing to see: 1. Is it worth increasing the resources. 2. Maximum load of server and network. Lastly fixing the bugs if any...
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Ellie
(@elimeretv) reported
@DC_MTT @playnewworld The afk idiots were a huge problem today too. I counted no less than 20 in one town on my server
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_Climate_
(@CyclopticOwl) reported
@playnewworld Please fix the "Can't craft" bug. I have the materials for it. The crafting station is high enough level. No reason I should have to restart and wait in a queue of 1300 players.
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Tdoge2010
(@tdoge2010) reported
@playnewworld I got disconnected for literally 20 seconds and got put back in queue of over 750 players ... how is disconnect protection not built into this already?
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Hughy
(@hughyAU) reported
@playnewworld after this update my pc keeps freezing after 5 minutes of game time, and only way to fix it is to fully restart my pc!!!
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BakedJake
(@BakedJake) reported
I don't mind waiting in a Que, I just don't like that fact after waiting for 2 hours to get in, I get an Error code for joining and put back in the back of the que. Been waiting for 4 hours now because of Error codes, Where's the q priority for people who crashes? @playnewworld
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Iruam Borges
(@IruamBorges) reported
@playnewworld Waiting in the queue for 2-3 hours everyday to get an error and go to the back of the line again.
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Space Butterfly
(@SpaceButterflys) reported
@playnewworld The Handle @Queuenewworld would have been more apt 6 hour queue to crash and download a micro patch to requeue again all inside 5 minutes..
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Copperbeardy
(@copperbeardy) reported
@Greg__Holmes @playnewworld It sucks happened a couple of my ingame Company members had this happen to them. With the queue people are just starting to once the login in, just macroing so they can go afk. To avoid having to queue. Login in tomes are in same one EU server had a average wait time of 70hpurs
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Just Steve
(@ItsDarvaTV) reported
@playnewworld not having crash protection in terms of logging back in within 1-2 minutes is a tragic and awful oversight. someone gets dc'ed mid-dungeon whelp too bad now they're in queue for 3 hours.
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Wh2ezy
(@Wh2ezy) reported
@playnewworld Can we get an expedited queue for people who’s game crash please!
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Silverr
(@Silverr_Games) reported
@playnewworld Can we fix how you can accidentally esc from a que too? I waited for 3 hours, and then got another 3 hour que.
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#1 Corn Salad
(@PlainZombie) reported
@playnewworld Any update on some of the achievement problems? I've verified local game files and that fixes it for a bit but then it breaks again. I'm on NA East. Also some achievements just...aren't unlocking at all. I joined Syndicate and it's marked "Complete" but no titles.
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bmell
(@bmellgren96) reported
@aajones79 @SaltyDarc @playnewworld Just ******* complaining and have nothing else to do. Every game that comes out has server issues. A game that’s trying to have plus 500k at a time and for their first game. Like y’all have no sense, I get it the should’ve done better by having more than 2k at a time -
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cee ♡
(@cecedearest) reported
@playnewworld fix the queues please. My game crashed and I had to sit in queue for 2 hours, I reach 400 and the game disconnected and now im back at 2000 for another 2 hours.
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Draqxz
(@Draqxz1) reported
@playnewworld After updating my game today i am not able to launch application anymore it says error wont even open. I played yesterday fine but now my game wont even launch.
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TheCorwan
(@TheCorwan) reported
@playnewworld This issue can't be resolved by increasing player cap. Scarcity issues will get out of hand. NW needs automated instancing of areas to handle the increased player count.
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C4Rnage
(@c4rnagebr) reported
wtf @playnewworld , i've been wainting for 2 hours at queue and failed to login, so freaking annoying this, happened 4 times already
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Arcady
(@Arcady91969664) reported
@playnewworld I was at #1 in queue, then the game started loading... Then I get kicked back to the login screen. This has happened twice. Not my connection, I am running another MMO also and that one is having 0 issues. Whatever happened to AWS scalability?
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Snido
(@Snido757) reported
@RigouleBien @playnewworld Why ban players for a problem that @playnewworld caused...They are just doing their best to be able to play the game they paid for.
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bmell
(@bmellgren96) reported
@Jona10_0 @SaltyDarc @playnewworld Agreed, I have never encountered any of these errors waiting lol. Then again my sever queue is 25-100 peak hours
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Jr.
(@edxstacy) reported
@playnewworld i just waited in a 2.5 hour queue just for the game to crash and now i have 1800 people in front of me fix it or let me change worlds already
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Arcady
(@Arcady91969664) reported
@playnewworld I was at #1 in the queue, game tried to load... then i got kicked back to login screen, I am now at 1374 place in queue. Is it so hard to add logic for D/C and keep place in queue within 5 minutes of relogin? Come on.
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Priv
(@ProbablyPriv) reported
@Deseptus So much worse lmao we will see when the fix it. People over at @playnewworld say they are working on it and I hope is sooner or latter it’s so much fun soo I can’t blame the que time
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FluffyWolf2_0
(@FluffyWolf8u2) reported
@SynysterPulse I agree with this, @playnewworld needs to fix this, I enjoy the game but I don't want to have to sign on in the morning and use a bot to "move" my mouse every few minutes to keep signed on like I hear people are doing
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Pupii
(@diomar155) reported
@playnewworld pls fix it!, i was on a long quee and dc and now i have to wait 2k again!!!