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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Maximode
(@Maximode1) reported
@playnewworld So punish the players for the developers inability to solve the server problems. Way to lose your player base because you can't do your job
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TheR700
(@Chrys_Everbidge) reported
@playnewworld Why does my game keep crashing please fix this problem, i do every fix online i see and play on all lowest settings, and have well above the games requirements.
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Xspokengalaxy
(@woodzy64) reported
@playnewworld i can't even play the game because it keeps crashing. i have tried everything to try and fix it and nothing has worked and support won't even reply/contact me to help me fix it. ty amazon for that. Gl with your game.
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The New World Compendium | A New World MMO Podcast
(@NWCompendium) reported
Some folks really miss the point of what I am saying regarding the AFK Avoidance Detection that @playnewworld will be implementing. It SHOULD be done. However if not done properly and communicated properly it can be error prone and kick people who are NOT avoiding afk timer. ~Ark
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JustARandomAccount
(@JustARa63312556) reported
@TheRealJDPerry @playnewworld I had to step away for 20 mins last night, server kicked me coz afk and i waited for 4 hours in queue... I decided i will wait until they fix the queues and just not bother to play for now. They don't see themselves being st fault here..
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KingRaliant 👑
(@kingraliant) reported
@MoxsyOG @playnewworld Portal freeze crash?
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Zantes
(@iZantess) reported
@WhoaFlyingChair @playnewworld I ordered this game in Dec. 2019 , i played 3-4h at 1am in the weekend… cant login at all at daytime, for what did i wait? And why the fck did they postpone it?? For a good release?? The fck is this release ??? Noone an login scrubs of devs
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Tobi
(@Tobi_Wasser) reported
@Twitch @playnewworld Please fix game freezes
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Sir Doenny
(@sir_doenny) reported
NewUpdate!War parties! Going deep into game mechanics of #ThisLandIsMyLand @TLIML_Official and after maybe some #NewWorldMMO That queue is insane - 6 hours waiting into crash and all over again #despair @playnewworld
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⬆️UPDOG⬆️
(@cryptotho) reported
@KingVigors @playnewworld Seriously , one disconnect and I'm in a 6 hour queue
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Delphhiem
(@delphhiem) reported
@playnewworld Tbh if you would just fix ur server cap there wouldn’t be a problem lol
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The Daily Trotter
(@trotter_the) reported
@playnewworld Really! I had to relog aT 11am due to a housing bug. Decided not to relog due to queue so went out. Been queueing since 5pm only now for the game to say log in error at like 150 in the queue. Beyond a joke now Makes me not want to continue to try & play in future
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DISSIDENT
(@ADM4IK38) reported
@playnewworld REBOOT ZERZURA server in the dungeons and in the world, everyone has a problem, server and client synchronization is down, monster animations are delayed, and damage comes before animation, as a result, it is impossible to play. restart the server
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mike
(@mistermfmike) reported
@jaymhits @AnthonyKongphan @playnewworld Any idea if there was a hotfix or anhthing for the pylon not going on CD when it should? I wanted to use the IG but figured if any part of it was broken i wasnt gonna chance it.
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Harley/MystressMo/InsaneGameENT
(@BlaqHarleyQue) reported
@playnewworld tbf i dont agree with banning people for a problem created by the company. A single parent who had to tend to the kids and it took more than 20 minutes either has to sit in queue 5+ hours or afk dodge to play the game. I can understand 45 minutes or so. But 20 ? No. Bad choice
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Lif3l3ss
(@Lifelessgaming) reported
@303Apples @playnewworld funny thing is this has been a issue since closed beta and they swear its not automated but it 100% is. And soon as i mention this on the forums during closed beta they locked it. me and my brother during beta 2v6 this group and killed them multiple times next thing we banned.
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Tony
(@TonyFisher83) reported
@Twitch @playnewworld When I can login from the 1000 or so queue I'll let you know
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Joshua Testerman
(@JoshuaTesterma8) reported
@playnewworld you guys have to fix the Desync on the star excavation ravager in amrine, not sure if it’s like that in the other expeditions as well but it’s game breaking. Dudes smack you before they even begin their animation
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LegoToadeto
(@LegoToadeto) reported
@playnewworld This is an extremely stupid solution that doesn’t do anything to address the actual issue. It only addresses a symptom of the larger issue while further pitting players against each other. This will have no impact on queue times.
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Monkey Moobs
(@MoobsMonkey) reported
@playnewworld i am receiving the message 'you are queuing for a starting area' on my level 29 character. When i get to #1 in queue it stops and never joins. Can you please clarify a way to fix this. Many thanks. World is Eurytheia. Name is 'Lord Moobius'
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Gage
(@BawzRs) reported
@playnewworld why have you guys still not addressed the problem with your game and GPUs crashing? There is a 400 page thread on the forum of people with NVIDIA 1060s to RTX 3090s producing the same error code and nobody can play. This is an AMAZON problem.. not US .. fix it
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HYDRATE 🇺🇸
(@Clicks_42) reported
@playnewworld 1. this isnt the first mmo to ever exist. take note of other mmo's to get a feel for who would play this game. 2. servers arent the issue. the issue is that you decided to limit how the player can play the game. if im in Oceana then want to switch to Morrow, i should be able to
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Christian Benjamin
(@KinkalowLambkin) reported
@playnewworld You got a lot to do... Fix in game bug. I used 2 amrine tuning orb, and i can't enter the dungeon. I lose my tuning orb for nothing. And sometime i can't fast travel, see my ongoing mission, can't leave group, etc. I really need to restart my game everytime this happened to me.
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Antonio vasquez
(@BALLISTICTANK) reported
@playnewworld So I'm stuck in game can't move unstuck doesn't work called my isp everything fine also alot of people are having this problem any tips help
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Anthony Joseph
(@Anthony38662821) reported
@playnewworld man this game is something else! Just waited 2 hours in a queue then I get to number 1 spot and it crashes. Restart game now I’m 500 behind. Guess I won’t be playing. This game scuffed. Fix your ****.
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Stenvar
(@golgotah91) reported
@NWCompendium @playnewworld I Hope they fix it soon;)
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Otori
(@OtoriSenpai) reported
@playnewworld 4h in Q. When finally loged in - server not response and game crash. I'm pissed off!
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The New World Compendium | A New World MMO Podcast
(@NWCompendium) reported
@golgotah91 @playnewworld That's a whole different problem anyway. There are more people in the queues than the server capacity can alllow in. So even if you kicked everyone in the game, you'd still be in the queue. That is why they are working on increasing server capacity & add new servers. ~Ark
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Harry
(@Harryriley975) reported
@playnewworld @olivier541 Hi, Do you have any information on the issues with Graphics card failing on New World? (Am I safe to play?)
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DankestBears
(@DankestBears) reported
@playnewworld Please any update on the horrible expedition lag? enemies hit 3s before they actually move and it's making captain thorpe in dephs impossible.