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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Problems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (50%)
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Online Play (50%)
Live Outage Map
The most recent New World outage reports came from the following cities:
City | Problem Type | Report Time |
---|---|---|
Hamburg | Online Play | |
Bologna | Sign in | |
Darmstadt | Sign in | |
Sydney | Online Play | |
Saint-Martin-des-Champs | Glitches | |
Villach | Glitches |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Darian Nikookar
(@DarianNikookar) reported
@playnewworld Nice that the game finally launched. Glad it didn't get delayed more, but these queues are insane. I kinda get it for day one, but this is day two. Please give us more information about what you are really doing to fix this. Being aware, isn't really an explanation.
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F IF
(@FIF23728558) reported
@playnewworld 30 plus hours q time I got to 1 in q and the a Error appeard and i got back to 100 q. Sad
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NFAngel
(@AngelEwr6) reported
@playnewworld Please can you fix the eu servers the queues are in the thousands
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Mike
(@myk_plays) reported
@playnewworld Is there a plan to add more servers for the EU? And are you aware of any way to avoid getting the error whilst in the queue?
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jeffargy
(@jeffargy) reported
@DrLupo @playnewworld YouTube is trash. Can't even access your New World stream....ERROR!!!
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Woofer Gaming
(@gaming_woofer) reported
@playnewworld Og you get Queue error just press OK and DONT press PLAY you Will reenter the original Queue again....i Guess they dont bother telling that
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moushn
(@moushn) reported
It was a great first day on @playnewworld Amazing experience, being there on the day one and experiencing the rush. Luckily I didn't have to wait long to log on for the first time, sub 100 people queue. And only a single disconnect through the day.
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Zaphiro
(@Zaphirogaming) reported
@playnewworld When u going solve the problems with the queues? A really embarassing experience...
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Woofer Gaming
(@gaming_woofer) reported
@HearrokOfficial @playnewworld Wow never had that issue
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Robin Engholm
(@schlopack1) reported
@playnewworld So every server in EU has a high que time, when are you going to fix this? alot of ppl are trying to game, working on the day and getting home to a que that is barely moving aint fun.... "/
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Berki Ákos
(@falleons) reported
@geoffkeighley @playnewworld Login errors and ques! Good job amazon , i’ve spend already more than 9 hours just in the que! 🤬🤯
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Jackko
(@Offical_Jackko) reported
@playnewworld currently 9 errors in a row and been trying for almost 4 hours...
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Neal
(@NealDragoon) reported
@playnewworld how frustrating is it to wait for 3h que(and get an error to do it all over again) and u see players running afk in cities in streams.
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Emil Holmsted
(@EmilHolmsted) reported
@playnewworld please kick players that is afk for more Than 15 minutes so other People actually can play the game. Or fix your que, it is the third time i get kicked out of que when i get from 3000 + number in que to number 1000 i get kicked and need to sit in que again
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yanai lipshitz
(@yanail) reported
@playnewworld I wish I could join...... but I'm queuing for almost 4 hours now. getting an error every 1000 people. big JOKE.
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Styno
(@WillekensStijn) reported
@playnewworld Hi there, second day I'm unable to play because of insane queues on EU. I can only play in the evening due to work and I get kicked out of the queue after being in there for 30mins+... I hope you'll have a fix soon or i'm getting a refund.
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Dead6ixx
(@Dead6ixx) reported
@playnewworld @H2ONuSoul Stop trying to play on streamer servers problem solved. Your streamer doesn't give a **** to play with you at all.
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Bobby the Sixpacknot
(@urchyu) reported
@playnewworld 5th queue of >4K ppl, error again. It would be much less frustrating, if we would at least have a normal queue system, when you are not thrown to the very back by common error. I don't even think I will ever reach the end. Solutions for EU - you know the playerbase numbers right
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Michael Meunier
(@TheBigM145) reported
@GoooRoooGaming @HapaFodder @playnewworld Mad isn't quite the word. And I see they created new servers. I was on one of them last night. That didn't fix *my* problem.
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Neijek
(@Neijek) reported
@playnewworld HI second night in a row, get home ... 2.9k people in queue.. can't play... lets get a move on a fix this was a known issue in alpha and beta. unbelievable.
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Mark Drake
(@themarkdrake) reported
Lost my internet connection in @playnewworld and, having only played 4 mins after waiting 2 hours to sign in - @amazon decided my “place in queue” could simply not be saved even for a brief moment - now in a 1,000+ queue. This is a terrible launch. I’m not waiting another 2hrs.
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Nostranska
(@nostranska) reported
@playnewworld @dealer_monkey FIX THE EU QUES
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Dzanan Gvozden
(@Dzanan) reported
@playnewworld You really need to get your EU servers straight. 3k+ queue times and somewhere in the middle you get an error and dropped out of the queue because there are too many requests. It's an MMORPG, not an RPG Amazon!
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HealPleaseHeal
(@GastonSeas) reported
@cmscalvert @playnewworld TBH this is known thing with Anti Cheat in many games. Just annoying with the queue issue
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StratusTheCabboxit
(@StratTheBox) reported
Hey @playnewworld , Really enjoying the game, but please, add a Priority queue for people who crash.
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Johan Sörengård
(@OfficialExil) reported
@playnewworld mm_loginservices internalservererrorexception eu fix please?
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Derrick
(@Delayed_Pause) reported
@playnewworld Now I am regretting buying the game. VERY disappointed in how Amazon (one of the richest companies in the world) can't afford more servers. It's a really nice game as well. Plays very well. But I'm not waiting hours to login.
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Pedro Libório
(@pliborio85) reported
@playnewworld Well, this isn't the launch i was expecting from a company such as Amazon. It is extremely frustating purchasing a game and being unable to login until now, after 17h (of queue). Hopefully you can address the servers overload soon.
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Cybertuetue
(@cybertuetue) reported
@playnewworld For what did I paid for the game and all skins & weapon skins when I can't login in on my server or play. I already logged in yesterday to a very new server. Now I can't play again. You do new servers again now and I play AGAIN AND AGAIN new characters? WHA THE ****
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Corn Wolf
(@Corn_wolf) reported
.@playnewworld I think there are issues with Iroko server at least because I am stuck in the queue at the same number and then keep getting booted out due to an exception.