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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Benjamin Wickham
(@Bwickham93) reported
Loving the update for New World but I’m lagging out every 30 minutes or whenever I try and do an elite chest run? #NewWorldMMO @playnewworld
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UgeneCrabs
(@crabs_ugene) reported
@playnewworld Can you maybe fix my fkn character/account? Im not getting any haste buffs from perks or on the road. No regeneration buff after using water. No dmg buff after dodge rolling with Bow with the perk on. This game is unplayable for me.
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Wilhelm Arcturus
(@wilhelm2451) reported
@belghast @playnewworld Heh, flashbacks to EQII attempts to fix crafting with that first production xp bonus.
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Z-NESs
(@Z_NESs_GM) reported
@playnewworld please fix the animations of the elemental gems in the Great Sword, with that new Anubis skin it looks terrible since it doesn't match the skin
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Rob Neurotic
(@RFD42) reported
@playnewworld @JeffBezos I have been trying to appeal an unwarranted permanent ban in New World. I have also emailed you and other Amazon Executives directly on this issue in the hopes someone will address this issue I and others have had with the team responsible. Thank you.
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oakie
(@oakiedokey) reported
@playnewworld Fix your stupid *** bug ridden game. FFS.
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Hoof
(@hoofhearted4) reported
@johneyeboy @playnewworld Nbd. Like I said. No problem waiting. Also I noticed we both have exactly 131 followers haha.
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Tony Tellez
(@tonytellez) reported
@HawkeCR1 @playnewworld wait for a fresh server if you do. However, I have seen that verifying the integrity of the game files can resolve this issue
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Niklas Sten
(@niklas_sten) reported
Tried everything to fix freezing and stuttering. Guess I'm not a returning player :( @playnewworld
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Quazie
(@Quazziiee) reported
@playnewworld What adventure? You mean the 2 hour queue wait I did just to have the game give me an error when the queue was over?
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Bitt3r7weet
(@bitt3r7weet) reported
@playnewworld Hours in queue for see the game crash. You mean that? And... In Barri a company bought the new territory in less than 2 mins after the server was up. HOW THE HELL IS POSSIBLE?
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld I don't play the game anymore until you fix the server lag.
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Jesse Carriere
(@TheDCarriere) reported
@playnewworld Hey I've spent $10k on my computer so that it can play anything and ever since brimstone it keeps crashing. I've been playing New World since both betas. Please fix this.
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Bitt3r7weet
(@bitt3r7weet) reported
@_TiagoBaldaia @playnewworld They messed up with previous merges. You can't play on server with 2.5k ppl in the tiny map like Aethernum. And now we have 2.5k inside and 1.6/2.6k ppl in queue. You must pray for the game doesn't crash.
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ThoraldGM
(@ThoraldGM) reported
@xXSwanyXx @skyicle @playnewworld Forest warden chest, cloth hood. Both were from trading post & are murky water dyed. FW set is lower GS but no problems exploring & farming.
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Mazsik
(@Mazsik) reported
@Game_Dev_Carto @playnewworld when it rains it pours. i got up, mid day. tried to log in. unable to join the server my friends are on due to a glitch. said i was already on orofena but also wouldnt allow me to log into it. so im stuck on a new server the amazon teams added. not the worst cause the bigger
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Matthew Shockley
(@Matthew_Shock) reported
@playnewworld Did you bring back treasure chests to fishing yet? Not coming back until you fix it.
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Berkcan Aydoğdu
(@aydodu_berkcan) reported
@playnewworld I wish you would try to fix some of your players' problems instead of bringing updates. We don't even get proper customer service. We don't care.
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Whats_Your_Name_Again?
(@WYNA_Podcast) reported
@Imn3Wsorry @playnewworld Sounds like a YOU problem. First complain not enough people play, now complain about to many people. You are toxic, we are grateful you uninstalled. You just made lost ark that much better for the rest of us
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Vualiah
(@vualiah) reported
@playnewworld 3 hours in queue. 10 minutes playing. Crash to windows like all last week for no reason. If I have to wait for 15 days to play without waiting = good-bye
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Arol
(@Arol15251093) reported
@playnewworld Such a waste..... can't fix the ingame bugs they have but sure can add content that is bug ridden
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Youri O.
(@Yourlemans) reported
@playnewworld Thank you for the update. I hope there is a way in the future that the game remembers you logged in last 5 minutes. I stood in queue of 4000 yesterday in Nysa and had a crash after waiting for 3 hours to play. Had to activate queue again, immensely frustrating.
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Lesath Gaming
(@GamingLesath) reported
@playnewworld hey guys! Love the game and been playing for a couple thousand hours since day 1. Any chances you guys could invastigate the crash i had (and looks like we could be a few). Got the Character_Persist_Failure crash Yesterday while in a BS portal .. Cant log back in
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Ivo Coenjaerds
(@olaivo) reported
@playnewworld Please fix the storage shed bug. It just doesn't pop up
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Kimisaru
(@Kimisaru) reported
@playnewworld Live it too,but fix the market bug pls! i cant sell in any town at all :( and empty the bank does not work.
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ComicBooksPlus
(@4ColorCrack) reported
@_TiagoBaldaia @playnewworld Same as the last time. If transfers are free ppl will do it in mass basically shifting the problem of high que from one place to another but also now you have ppl mad cause their friends made it but they didn't do it fast enough & are locked out. 1/2
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12ozPapa
(@12OZPapa) reported
@playnewworld any update on fixing the storage issues?
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ThoraldGM
(@ThoraldGM) reported
@bhvDRIFT @playnewworld Forest warden chest, cloth hood. Both were from trading post & are murky water dyed. FW set is lower GS but no problems exploring & farming.
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Hilary Mason
(@itshilarymason) reported
@playnewworld Hi! I love the update - but y'all updated a paid skin and have totally thrown off my glam game... Please fix it? I bought it with real money to look the way the game advertised I'd look... and now I have a weird towel around my waist...
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EDvised 🤙🍻
(@EDvised) reported
@KatContii @playnewworld It really is on every level! @playnewworld you guys completely hit a home run with this. Queue wasn't bad, didn't have any issues playing, no lag, didn't find anything broken. Well done!