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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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HaleyBaby✨
(@TheHaleyBaby) reported
@DStheOriginal1 @playnewworld one of my friends found a town FULLLLLLLL of afk people........ Please fix this new world, I waited 3 hrs now.
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Benjamin Lee
(@b3njaminl33) reported
@playnewworld @FelixScollen That you believe adding new servers is the solution demonstrates how tone-deaf you are to the real problem.
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philly_fig
(@fig_philly) reported
@playnewworld any update on the server issues?
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TeamGamingVanguard
(@TGamingVeterans) reported
Time to play New World, ahem, I meant wait to login for 5 to 6 hours for the first time. Funny how all the popular streamers are level 20 already and I was there at 8am just like the rest and can't even get inside. Guess there is such a thing as priority. #playnewworld
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DanG
(@DanG26906462) reported
@playnewworld @playnewworld fix servers! thats so anying ... bugs and waitqueues everywhere. you totaly messed it up!
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Dan Griggs
(@DanGriggs) reported
@playnewworld Have a bug, where my character is in permanent block after swinging sword, or skinning animal. Restart/reinstall did not fix. Happens on all characters.
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Praveen Ram
(@praveenram1983) reported
@playnewworld The SA servers are free, enjoyed the game, will login tomorrow after I finish my work... This week I try to make time but work just piles up, because of this #pandemic
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J S
(@Udiscourse) reported
@playnewworld this login queue for new players is a little brutal
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TheCorwan
(@TheCorwan) reported
@playnewworld You need to fix your spawn rates. Aggro mobs like wolves respawn within 5 seconds, others like sheep take 5 minutes.
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SP
(@SteeveP1) reported
@JeffBezos @playnewworld So rich - but so poor server performance. Sad to see..:( did not get connected yet.. and so is my company waiting for hours, not just me. Please fix Server size not Server numbers..
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Elvis
(@HotChiliCyclop) reported
@playnewworld fix those Lagg Detect kick outs and 1hr queue to get back. I'm spending more time in queue instead of playing.
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Ashborne_
(@Ashborne_) reported
@playnewworld how do we play? the ques are unbelievable, when will thre be a fix?
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mother of possums
(@SailorYas) reported
anyone having issues launching New World?? I get an Error 23 and it just wont launch?? Helppppp @playnewworld
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Garrett 🐃
(@datboi_garrett) reported
@pcgamer @playnewworld Tweet this in 5 hours when people actually can login
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Rhys
(@rhysfig) reported
@playnewworld Fix the queue! I'm tired to being kicked from that ****
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Paul Ring
(@Ringod123) reported
@playnewworld We cannot get back into the game after logging off. When we log back on we get put in a "starting area" queue which never goes down, over an hour and a half in this queue (Asgard EU) and i have not gone down even a single position, clearly broken.
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Cocktails 🌹🚩
(@molot0vx) reported
@playnewworld Yeah because I’m stuck in the login queue
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c-low18
(@c_low18) reported
@playnewworld I have been in queue since 7am CST (was down to 1,500 in queue) and was just booted out! "Failed to join login queue..". Now I am 16k deep in the queue.
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Amber Yust
(@Aiiane) reported
@ijehuey @playnewworld assuming no launch day server issues, which no mmo has ever had ;)
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FluoX
(@xXS1GH7x) reported
@playnewworld I am sitting in the queue for so long only to get kicked out -.- what is this? I hove no problem with waiting on launch day but to be kicked out is dumb......
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ProjectGambit1
(@Gambit_Project) reported
@playnewworld idk if this is an issue but the golden rage skin that I got for viewing your streams I never got like I was so excited now I’m heart broken
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Mohmaed Alhadidy
(@alhadidym) reported
@playnewworld Hi, i would like to play but the game wont let me in. I bought the game been in que for 8hrs still 3330 to go. can you tell me how to fix this bug ? cuz i am sure you guys did not intend to take our money and leave us in que for 24hrs. right ? right ?
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Coenraad
(@Kotze81) reported
@playnewworld and this after i actually said earlier today watching other people play that the launch had much less bugs, dcs, errors. "Luckily the launch is better than Blizzard". Now im starting to wonder. You have all the metrics to ensure you have enough servers available for launch.
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🏳️⚧️🏳️🌈Piggleewiggle🏳️🌈🏳️⚧️
(@piggleewiggle) reported
@playnewworld NO THIS IS A JOKE 8 hours of waiting to still be 5023 in a queue is a joke. Thought you’d of sorted these issues out on beta! Why let us players in a eu server!
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PushMyButton
(@PushMyButton_) reported
I waited 6 hours in dead queue to login in game and see how my E hot key doesn't work and i can do nothing in the game. its worst experience MMORPG last 15 years. All time you don't care about your community and this time is no exception #NewWorldMMO @playnewworld
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Jason Foreman
(@Jasonforeman) reported
@playnewworld Fix the servers that are running before more come online. #betterbusinessplan
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dumb rat
(@bigidiiot) reported
@Kotze81 @playnewworld The problem is once the hype dies down those extra servers will die off or have people just transfer to their main servers after the queues are gone
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JJ Stevenz
(@jjstevenz) reported
@playnewworld STILL CANT CUE, FAILED 3 TIMES FIX IT or I Will refund!
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Nathan Britt
(@Xigg92) reported
@playnewworld 11k in queue good god come on, what we’re all the delays for?! Was the server capacity not a clear issue??
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Unreadymammal
(@unreadymammal) reported
@playnewworld Will there be any kind of compensation for being unable to provide a service to the people who paid for it? You know through sales figures how many people have purchased your game, you’ve done betas and live tests etc, you must have known the demand, yet you still sold it.