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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Luke emery
(@emery2402) reported
@playnewworld @Treadog Does that include the issue where people are permanently dead or stuck unable to do anything because that's been going on for nearly a week now affecting 100's of people with little to no response on the forums.
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SacrificedYou
(@SacrificedYou) reported
@playnewworld need to fix local voice chat
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OffCordTV
(@OffCordTV1) reported
@playnewworld please fix your wireless headset problems, i have been expeirncing very choppy crackling sound only in your game, i have brand new lg733 headset, and every other program does not have this problem. I have to resulted to playing audiothrough the speaker.
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Homar Mendoza
(@MartZcod) reported
@Treadog @playnewworld is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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Soto
(@Jesus_R_Soto) reported
@playnewworld is new world still having issues breaking with NVidia GPU? I just wanna before i decide to buy it and play it.
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jakobG/nervousknife
(@Jakob_nervous) reported
@playnewworld We need dungeons fixed with the lag please! you guys are breaking my heart! loving this dam game but this is killing it
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Ousmane
(@Oudajo) reported
@playnewworld how about fixing ur servers lol... if ques werent 45-1.5hrs... this wouldnt be an issue
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cthulhu
(@rdevil44) reported
@JeffBangsTV @playnewworld Just make sure to cap your power supply at 90% and cap your fps if youre running on a high end gpu such as myself. They didnt fix the issue from the beta at all.
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SacrificedYou
(@SacrificedYou) reported
@KatContii @playnewworld i wish they would fix local voice chat
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Raff
(@Raff52151271) reported
@playnewworld @Mevolent_ Another troll from customer service not surprised, actual troll company banned me for a day for no reason and when I made an appeal they spam copy pasted me wait for your ban to be lifted 3 times with a smily face and left chat. Sad I payed my money to this company.
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Homar Mendoza
(@MartZcod) reported
@playnewworld @SyrothTV is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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theshockcable
(@theshockcable) reported
@DrSpacemanGames @playnewworld You're wrong. Another person horrible with math. The cause is the population cap of the server is smaller than the number of users attempting to login thus creating a login que. So the remedy is to expand the server capacity in which Amazon is fully capable.
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Shark On Games
(@SharkOnGames) reported
@playnewworld Is there a fix for the massive chat lag? Tonight chat is lagging more than 1 full minute behind for me.
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iMarshTV 👽
(@iMarshTV) reported
@playnewworld Any news on a amrine fix? Wasted 3 or 4 orbs to it not letting us in and getting stuck in a group
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Ash
(@opAshlii) reported
Welp, I can’t play @playnewworld due to an issue with the game and the 30 series graphics cards. In the last 24hrs, pc screens went black, fans went 100% then pc restarted while I was playing, twice. Then saw @JayzTwoCents video and swore off the game until this is fixed. Yikes.
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Prof FlatTop
(@ProfFlatTop) reported
@playnewworld I would really like for you all to address all of the servers facing war declaration issues. Will credits be returned to players and their companies? Will this be fixed before the server launch? Are smaller factions doomed to be stuck?? Help
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Dreamxlint
(@Nathaniel_dream) reported
@playnewworld i have an issue with newworld with lag detected, i have tried every "fix" people have told me and i still cannot play on that character, every other character is fine, i can load in look around use chat but cant move or fast travel.
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Kevin
(@Kevin47907376) reported
@playnewworld Please, fix the Amrine Expedition, it doesn’t work on Emathia, but it take the sphere anyway. So we are stucked with the primary missions and we can’t keep going
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theshockcable
(@theshockcable) reported
@Spectrumlg @playnewworld Sorry to hear that. This is been a bug since beta and has been reported to them but nothing has happened, to remedy. The only way to fix this in game is to log out which you are correct on that then wait for 1k+ que. Its sad.
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stronhammer
(@stronhammer) reported
@playnewworld Any news on Amrine glitch? Burned two tuning orbs...and still cannot progress my story quest. No update on the forums from help desk yet.
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tamsinwood
(@tamsinwood92) reported
@MissKandy_83 @playnewworld Aintpro has the same issue 🥲
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SacrificedYou
(@SacrificedYou) reported
@Fextralife @playnewworld they need to fix local voice chat
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Ryan O'Donnell
(@ryanfromaz) reported
@playnewworld When are you going to fix the unplayable lag in Amrine? We can't hit anything and we get hit by things we can't even see?
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Homar Mendoza
(@MartZcod) reported
@playnewworld is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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Syn
(@SynicleJester) reported
@playnewworld haven't been able to play the last 5 hrs cause it keeps telling me "Timed out while spawning Character." So how do I fix this issue so I can finally play
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Undead Lords
(@undead_lords) reported
We heard there was some sort of Facebook and Instagram outage today. However, we didn’t notice because we are all busy claiming souls for Myrkul in @playnewworld #PVP #NewWorldMMO #facebookcrash
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Homar Mendoza
(@MartZcod) reported
@playnewworld @WheaT0ast is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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Mr.Brewed
(@MrBrewed) reported
@playnewworld Lag Detected kick is a bug on your guys end. Because if I get the social "your offline" bug happening...I no longer get lag detected, nor afk kicked. Which means...your game is literally kicking me on purpose every 30 mins because it knows im online... Plz fix.
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L
(@llllllIllIIllll) reported
@playnewworld Hey guys having horrible desync issues in the expeditions on all the new servers. Big boss isn’t registering correctly! Making the main quest line almost impossible to progress through with out quite a bit of luck or extreme over healing and time consumption.
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Katpurnicus 🐱 ENVtuber
(@Katpurnicus) reported
@playnewworld PLEASE fix the Amrine glitch. It's happening on Eupana and we have lost 2 orbs already for no reason. Try to enter, it never puts us in. It's preventing me from story content I want to do ;_;