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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Albert Prats
(@10albert10) reported
@playnewworld probably you have the best MMO in history but please fix the problem with the queues and the servers as soon as possible
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Piglet Squid
(@thepigletsquid) reported
@playnewworld Do you expect average player ping to be reduced as issues with server loads are resolved? Seems quite volatile currently.
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emphotoz
(@em_photoz) reported
Is there a problem with the @Twitch Drops? @playnewworld Can't find them ingame and everything is linked. But the Twitch icon in main menu up right isn't there anymore, yesterday it was. Have to turn Twitch "on" in options every start of the game. #NewWorld #NewWorldMMO
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Dvrsgaming
(@dvrsgaming) reported
@playnewworld Shouldn’t only be a 1min fix
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Braidz
(@BraidzMCau) reported
Don't worry guys, @playnewworld will help us, they've added 16 more AMERICAN (now 75) servers. Don't even think about HALF OF THE WORLDS POPULATION sharing 19 servers. I don't see any issue here whatsoever. This is how you make sure ya game fails @amazongames #QueWorld
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brandon
(@brandon12946) reported
@playnewworld How to fix "Timed out while waiting for server to spawn the player" error when trying to login? Has been around 30min and still cant get in
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chris
(@chris91820336) reported
@playnewworld We need some servers closer to Africa please. Don't exclude the africa gaming peeps like the rest of the world. Playing your action game with these mechanics on a 220+ ping. With lag and rubber banding is horrible. We can bearly play your pve content. How are we going to play pvp
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Fawn
(@xRaenboe) reported
When you wake up early on day 2 of @playnewworld to avoid the login queues and the game goes into 90 min maintenance. 🥲
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DanRichGames #ex-forces
(@DRichgames) reported
@playnewworld how long are the Eu servers down for maintenance please?
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Detigue
(@TheDetigue) reported
@wibblesniff01 @playnewworld One big issue with the launch was that all players flooded EU servers to get name saves because we opened first so ultimately we kinda suffered the most :( I did queue for 5+ hours and got in to play for an hour, which kinda sucked but I'm hoping it'll all even out in a few days
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tyler dantlinger
(@dantlinger) reported
@playnewworld eu servers down for how long??
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OcularOG
(@TheOcularOG) reported
Great day grinding once finally got into server on @playnewworld Thankfully @AnthonyKongphan and everyone was kinda able to get in pretty quick this time and #covenant got dune land baby lol. Much better then beta. Just don't log or crash. Hit almost lvl 19 and had to call it.
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BlackFlameYe
(@BlackFlameYe1) reported
@D3XT3R_DOG @playnewworld imo the problem yesterday was, that due to the sequential opening other regions were joining the already open plus the asian have no server for their region which causes them to flood in the other servers. The amount and capacity may be enough, if they all had their own server
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Duistalri (They/Them)
(@Duistalri) reported
@anniefuchsia @playnewworld Brand new streamer, trans chef gamer who really just wants to grow a community of gamers to play with. i really want the game, but due to money issues cant pick it up for a bit.
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Michał Staruch
(@MichalStaruch) reported
@geoffkeighley @playnewworld Please define "concurrent player". Does it include people waiting hours in the login queue, and then asking for a refund, because they were unable to see the game? Seriously - how you could launch an MMO in 2021 without capacity scaling working in runtime? With Amazon logo on it.
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Slurpyyy.
(@Slurpyyyboi) reported
@hashflagsio @playnewworld Not working :/
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Gloriousb0wser
(@B0wserrr) reported
@playnewworld if they could all login lol
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Fastas
(@Fastas_Ginnunga) reported
Trying really hard to spend money in the Store but Error Code 408 every time 😩 @playnewworld
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Scream
(@Screamyo95) reported
@playnewworld died to breath whilst not being underwater. fix?
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PolloLoco
(@Craig13664180) reported
@playnewworld More servers will not fix the problem. People want to play on Utopia because thats where their companies from BETA are. They've agreed that is where they'd start the whole process. Increase the server cap... ?!
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Matt Henley
(@MattHenley14) reported
@playnewworld I really hope a function is added to allow characters to change worlds. Because otherwise the sitting in queues for half an hour is going to get really old really fast. Also people will just stay logged in even when not playing, which is an issue
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Eviltwigster
(@Eviltwigster) reported
Just waited 800 positions in queue for 4 HOURS only to have some login issue and get booted right back to position 3140, what is going on @playnewworld ?? Already sunk hours into this character so I'm not prepared to just start a new one on a different server to migrate...
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BOGZ
(@Its_Bogz) reported
@geoffkeighley @playnewworld Hey uhhh… swimming, please fix? And ugh when you try to type in the *daily message* for your company it just starts using the inputs for your keybinds and won’t let you actually type a message. I love this game and can’t wait for the moves it makes 👏👏👏
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YFNSpider
(@YFNSpider) reported
@playnewworld This doesn't even qualify as a band-aid fix unless you happen to be someone just firing up the game for the first time. Whose idea was it to limit the number of available servers to this low of a total, when your concurrent player cap was 2000?
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SC_PadreZ
(@PadrezSc) reported
@playnewworld Excuse me but I bought the game AND Im working the day. No time to wait 10k+ waiting list. Please fix
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mort
(@DaymonSwon) reported
Im in love with your game and have had hours of fun playing. But I have one problem. My internet disconnects a lot as I live rural so I have to wait in a queue again multiple times a session. Surely consider adding a grace period if you are kicked for bad internet? @playnewworld
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Warfyre
(@Warfyre86) reported
@playnewworld More worlds for NA West when? I chose a world with no queue this morning, when the most popular NA West worlds had 8-10k queues, and trying to login tonight I got in a queue of 400+. Been queued 20 minutes and I'm only at 160.
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GuitarGod761
(@GGod761) reported
@playnewworld The Amrine Excavation is completely broken on Hanan Pacha, unplayable due to the enemies, and their hitboxes not lining up, you are literally fighting Ghosts. Looking for guidance on that fix and how is another Tuning Orb Acquired after the one was spent?
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TheWhiteStripe
(@white_stripe) reported
@playnewworld I just waited in queue for NA East world Eden for 3 hours just to get errored an re-queue again. Will there be a fix?
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KemurDuhLemur
(@KemurDuhLemur) reported
@playnewworld Respectfully, I didn't wait 2 years to wait 3 hours to play a game with thousands of people waiting in queue. You did so many tests and betas you have no excuse, fix your ****** servers, you're better than this. Extremely disappointed.