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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Zam
(@HuntressZamaza) reported
@playnewworld Hey I've had your reps end a support chat on me TWICE without attempting to resolve my issue. Where can I let someone know about that unhelpful and rude behavior?
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Tenletters 📷 🎮
(@Ten_Letters10) reported
Waited two hours to log into playing @playnewworld got "lag detected" to go right back into queue to reconnect and have to wait another few hours. During the day, had absolutely no issues.
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Gabriel Martins
(@gabrielm_a_) reported
@playnewworld dungeons with a lot of lag in the Aspu world. SA server. please have a look
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Rachel Reich-Bowyer
(@Reechii) reported
@playnewworld Amrine Excavation is bigger on Kibu Australia server. Taking peoples tuning orbs but not opening for players. Can you fix?
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Tim Woodruff
(@TheTimWoodruff) reported
@heyambrosia @playnewworld The short sighted part is that they capped each world at 2k total registered characters, even after they had the same issue in the beta. So instead of devoting sufficient resources to each server, they just lock you out of them. ಠ_ಠ
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Biodelik
(@biodelik) reported
@playnewworld How about first rolling out a fix against instant spawning exploit and banning the ones that have been gaining a ton of exp from that for days?
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BOGZ
(@Its_Bogz) reported
@cosmiclord7 @playnewworld that’s what I’m saying. Adding another 500 spots to the world would be good but wouldn’t fix the queue issue right now lol. They would basically need to expand to 5k a world for it to be close to leveling out and yes then resources (animals, goods, etc.) would be quite scarce.
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Mora High
(@HighMora) reported
@playnewworld was in the middle of amrine then got a lag detected message and got dced. now I'm in a over 300 person queue. I was the tank. Cant wait to get ******* out by my team. Thanks new world. As you can see my internet is fine.
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FlynnWinch
(@AlmanaxWinch) reported
@theshockcable @HartPaco @playnewworld Yes, but by doing this, you are pushing the problem further, and its giong to harm other people. No one should be "cheating the system" for "Personal solutions" and the fact many afkers i found today where hiding outside cities is a clue.
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Kaz
(@Spectrumlg) reported
@playnewworld Look, I don’t understand this. I used to wait in que, but then, my map would stop tracking quest, and I would relog, 600 que, then my map will stop tracking ores relog , 1k que. I think you should focus on the issue at hand, and people will stop doing this. Use your time wisely.
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RefresherGaming
(@RefresherGaming) reported
@playnewworld u gotta fix lodestone lair the bears keeps respawing and lagging up the server
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Kaz
(@Spectrumlg) reported
@playnewworld What you have to realize it this game could be a flop or a massive hit. And everyone is looking how you handle situations. Your devoting your time to stopping afk, but not ALL towards fixing the issue, bugs in game, and new content. That’s where we need your attention.
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Nug
(@Nuggggggy) reported
@playnewworld Maybe fix the servers then lmao flops
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D
(@PeopleRDumbAF) reported
@playnewworld I just Spent 2 hours in queue just for my game to crash within 2 mins of logging in. When are server xfers coming?
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UndercoverPotato
(@Grundzer) reported
@playnewworld Fix the lag in excavations
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Rachel Reich-Bowyer
(@Reechii) reported
@playnewworld Amrine Excavation is bugged on Kibu Australia server. Taking peoples tuning orbs but not opening for players. Can you fix?
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𝔾𝕒𝕧𝕚𝕟
(@BlueBattleHawk) reported
@ChaymberGaming @playnewworld I didn't say I had an issue with the game, but you see someone with a bloody nose, you don't go "I don't have a bloody nose, you probably don't either, stop whining, my nose works great!"
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Correy Havlin
(@TheKillaMaNilla) reported
@WhoaFlyingChair @playnewworld I have no issues getting into a medium pop server. Should have went for that and not a high pop one to try and play with a streamer.
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Ken Ko
(@KenKo34805293) reported
@playnewworld Uh, So how are we suppose to play with our friends if they are in a different world. I am not making a new charter as I already spent a week on it. Half the reason I got this game was to play with my friends and I don't see a way to do that. FIX THIS, or give me my money back!
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Epic_Finds
(@Epic_Finds) reported
@playnewworld Please fix the War. Half of our defending team got stuck in eternal loading screens and couldn't participate at all. It was essentially a 30v50 battle due to half of the defenders not even being able to load into the war. Huge bummer. Was really looking forward to the War.
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Dalton C.
(@thedclaxton) reported
waited in @playnewworld queue for 3 hours just for the game to crash within 5 minutes of getting in the game, and now I am back in queue. sigh.
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Tim Woodruff
(@TheTimWoodruff) reported
@heyambrosia @playnewworld Oh, and they're hiding replies from anyone who takes issue with that to prevent public discourse about their short-sightedness. >_>
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Alex
(@DemonRZ) reported
@playnewworld Can you please fix the login issues? 5 times I failed on queue 1, waiting for 30+ mins 5x to get in is RIDICULOUS!
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Santi Maulu 🏹
(@Santimaulu) reported
Ok. I need to talk about this. We have some community leaders banned for massive false reporting. Please fix your ban bot @playnewworld. I am playing on SA servers with a large Brazilian community. For reasons of hatred, they manipulate the ban system with many reports.
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Devo ⚡️
(@Devocrave) reported
@playnewworld fix the excavation it’s just so unplayable right now with all this lag
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kyakarot
(@Kyakarot) reported
@playnewworld **** this feature , do an emergency maintenance and fix the ******* LAG/ DUNGEONS ARE BUGGED /BROKEN I know you know because it's all over the internet since yesterday WTF MAN..
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richard moore
(@MoorePfsatlanta) reported
@playnewworld wow waited hour and forty mins to get in the queue and not even two minutes “lag detected” and got booted. Now back in the queue at 480. It did this 4 times this morning. Buying this game at launch has been a waste of time and disappointment !
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Gabriel Martins
(@gabrielm_a_) reported
@playnewworld dungeons with a lot of lag in the Aspu world. SA server. please have a look
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Wyll
(@wyll000) reported
@NWCompendium @playnewworld I think maybe we should wait tell there is an actual problem before we try and solve it. You have no idea how or what they are going to do and if any of the issues your worried about will ever even happen. They should do it well and not poorly but it needs to be done now.
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Conner Mejia
(@Conner_mejia) reported
@playnewworld i love when i wait for 2 hours in a queue but when i get in my game crashes and then im back at square one! please fix these stupid server issues and disconnection issues