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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 ‘Ewa Beach |
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 Nîmes |
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| Saintes |
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 Porth |
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 Aßlar |
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| Annaberg-Buchholz |
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Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rhysera
(@RhysEraGaming) reported
@playnewworld AFK Prevention when if I wanna make a sandwich I have to wait over 3hrs to get back in? Amazon, this is not a customer friendly approach when your servers have been the issue since day 1. Now you punish player who desperately want to play the game?
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Crimson Decoded
(@CrimsonDecoded) reported
@playnewworld So US East Dindymon has this weird bug where almost anyone who tries to enter Amrine Excavation gets their Tuning Orb eaten, but never actually gets pulled into the expedition, and has been for a couple days. Is this issue known and is there an ETA to a fix?
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JustWiggles
(@WigglesJust) reported
@CringeyDad @playnewworld Is this a problem with the card manufacturers? The EVGA issue was only an issue due to a design defect on the card. I imagine this is the case again just more people have access to the game now than they did for the beta.
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Vasil Angelov
(@Vaskata94) reported
@playnewworld Please fix the life staff lumberyard crash
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Peachy🍑
(@vipeachy) reported
Huge shout out to @Alexander_Locke for sitting down with me and showing me how to fix my stream!! Zander is so freaking genuinely kind and HELPFUL. LIKE DAMN. thank you 🥺 Turns out I don’t need a new graphics card or ANYTHING SUCKERS!!! @playnewworld streams coming SOOOON
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Symptomz
(@TheSymptomz) reported
I seriously have a problem.... I can't stop play @playnewworld....
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Drackjo
(@ShadowGods1) reported
@playnewworld I guess they will also fix the fact that the people massively report from people of other guilds to get banned senselessly?
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Epik
(@Epikh3llo) reported
@yozsh_ @playnewworld Yeah, was hoping they would throw out another patch like they did in the beta to fix 30series GPUs from bricking like my 3080ti did on Saturday
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Kimisaru
(@Kimisaru) reported
@playnewworld Next pls fix the MOTD for teh company! We still cant edit one because it still opens up all the menu's
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CJ
(@christopherJrg4) reported
@playnewworld Will you be doing any fixes for the latency issues with in dungeons on eu?
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Anon
(@Anon97702769) reported
@playnewworld that was the update? better fix this ultra annoying Pop up for up coming wars wtf
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Collin Murray
(@collinmurray999) reported
@playnewworld Why has there been no news on the video card breaking issues with your game still going on? Clearly was not fixed and it’s more than just evga 3090s. Many of us posting on your forums and contacting the support team and still no answers or acknowledgment. Help?
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THE KING OF GAMES💯✊
(@KingCedGaming) reported
@playnewworld Can we fix the compass bug lol i have gotten it multiple times where my resources and quest markers won't appear😐
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ethanpnk
(@Ethanpanne) reported
@playnewworld The fact that when you crash, you have a place in the queue for a few minutes would be very cool, because it's really annoying when our game crashes and you have to retype several hours of waiting.
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xdeede
(@djexperia) reported
@playnewworld 4 days of expeditions being completely unplayable on EU's Duat server due to some big expedition related lag....
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Ravezaar
(@Ravezaar) reported
@playnewworld I dont see a fix for the game-breaking "Abandoning Event" -bug or iam blind ? tought this would be priority 1
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Quarantin0
(@40ozPhantom) reported
@Nametakensucks @playnewworld Amrine is still taking orbs and not letting anyone in on US-East Caeno, entire server is stuck at that part of the story. Fix your damn game.
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Bolek Jura
(@BOLOYOO1) reported
@playnewworld You know what we are waiting for, so focus on that, cause it's your fault you even need to create it. So just fix your mistake, and let us transfer character asap.
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CringeStealer
(@K1llStealer) reported
@playnewworld Ice Gauntlet AoE damage not working properly, another existing bug since the beta when you leave a dungeon and your compass stops working, character randomly being stuck in a weird position while moving, trees not properly disappearing... How did these things go unnoticed?
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Collin Murray
(@collinmurray999) reported
@playnewworld Seems like you failed to address the largest issue in this patch. Bricking people’s gpus. Please try again.
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SpoopyJC🎃
(@TheAsianJC) reported
I was excited to do the Amrine expedition, but ran into a bug... It took my quest item and wouldn't let me in. Hope @playnewworld can fix it soon.
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Khorne
(@Fallen_Justicar) reported
@playnewworld Been having issues with the market not giving my gold, already lost over 10k worth of gold from the market not working
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Q
(@n3v3rsummer) reported
@nicotwitchh @playnewworld Gross... sounds like some bad creep from a Programmer's nightmare. Hopefully it's an easy fix for ya.
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nE | Munkey
(@evilmunkey42) reported
@KryptechKnight @playnewworld Lol yeah I could see that being an issue. But I imagine if I'm playing at work, I'd be doing stuff close to towns and just grinding easy mats or something lol
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Einfachich
(@ZovKx) reported
@playnewworld RTX Cards Fixed from your Render Engine or still activ this Problem ? @playnewworld
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MrPenguin
(@MrPengu16868301) reported
@playnewworld Why am I concerned about that they only stated „free“ transfer at the very first post after launch and now talking about shop …. What was it again. Creating a problem artificial to offer the player a paid solution…
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AlejandroCP
(@AlejandroCP23) reported
@playnewworld Hi! Great job guys, but did you fix the transation bug? At least in spanish version we are not able to ser perks percentages. It is quite anoyying. Thank you. Go on making Aetereum even better!!
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Aardvark
(@Saint_Pootis) reported
@playnewworld The bug fixes and AFK prevention is good, however there is no QOL (Quality of life) changes, at all, in the patch notes. Please at least fix the tagging of enemy bosses not counting. Infuriating with outdoor bosses hitting and tanking but no credit of kill for xp, loot or quest.
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TheHappyPittie
(@TheHappyPittie) reported
@theshockcable @playnewworld Afkers hog up space that actual players could use. That is a huge issue…
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Revan619
(@revan619) reported
@playnewworld Just waiting for a fix on firestaff/ice gauntlet abilities often casting on self rather than where you aim it