New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/05/2026 04:20

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (92%)

    Sign in (92%)

  2. Glitches (8%)

    Glitches (8%)

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • ProstakPlays Pr0st4k (@ProstakPlays) reported

    @playnewworld ye, if u wont login just in the morning, u wont login at all...

  • Squeamish_Vamp TheSqueamishVampire (@Squeamish_Vamp) reported

    @playnewworld Any ETA for login patches? Not for long queue but for those who can't get in post queue. "ConnectedMsg" issues techs say are server side?

  • Josh1P theescombiens (@Josh1P) reported

    @GameRant @playnewworld Free server transfer is not going to fix the problem

  • alfa_gamaa Alfa Gama 🍁🎃 (@alfa_gamaa) reported

    @playnewworld Playing your game is a literal privilege since it's fkin impossible to get in with the queue errors... Could only play at 7:30am what the actual ****, this is an Amazon game not an indie company.

  • Kalbukooo Seba (@Kalbukooo) reported

    @playnewworld when u fix queue time ?

  • Ofishallll Ofishall (@Ofishallll) reported

    @playnewworld Is there any fix for being stuck in the Starting Area queue? Logged out on the beach after doing a quest and now I've not moved position for about 2 hours.

  • OniaxTv OniaxTV (@OniaxTv) reported

    @playnewworld PLEEEEASE fix this game. Fix queues, fix everything. Are really ready for releasing the game? Normal people have no chance to play the game. We are in queues for 6 hrs everyday. Is this the next gaming fail of Amazon Game Studios? I have 12hrs playtime, 0 seconds ingame, fckin GG

  • Mnunzi Nunzi (@Mnunzi) reported

    I just finished a 26 hour stream playing @playnewworld Honestly outside of people having issues with long queues this was the smoothest launch of any game I've ever played. Zero issues on the servers, never disconnected once over the entire time I streamed other than maintenance.

  • Vanicality_ Vanicality (@Vanicality_) reported

    @playnewworld what is with these q times u gonna fix them soon?

  • GeorgeGoGaming George (@GeorgeGoGaming) reported

    @CuckiTheDucki @playnewworld Requeued, got put to 1200, got down to 150 odd, then connection issue again, now at a 3k queue, for the past hour and a half. So been stuck in queue since about 10. At least with WoW Classic etc, you didn't need to worry about a queue timing out, and you had a grace period.

  • i_PunisheR_ MehDi 🇮🇷 (@i_PunisheR_) reported

    @playnewworld When we get new worlds for EU server ? They're all on 1000 Queue and take over 3h to login !

  • JBierzynska Joanna Bierzynska (@JBierzynska) reported

    @playnewworld Any news? Still have to wait in 1200 people queue and get error one the half way...

  • Dave_of_devon Dave_of_devon (@Dave_of_devon) reported

    @playnewworld @dealer_monkey It's not even playable on PC in EU. 1000+ queues for EVERY server and the queue bugs out and throws a random error up to put you to the back... ADD MORE EU SERVERS OR RAISE CAP

  • Naggih Niko (@Naggih) reported

    Was at 400 queue, got connection failed error and then back at 1900 queue. Great game @playnewworld

  • ManLeePig Leeplay (@ManLeePig) reported

    @playnewworld Yesterday I sat 6 hours in que.. Today I que'ed 12 o'clock, now it's 4 and gotten the "connection lost" 7 times, and atm in 3000 que position.. Fix your servers.. This is launch, refund much?

  • chalsinton Chalsinton 🎲🌗 (@chalsinton) reported

    @playnewworld That the big issue with an Amazon game is the lack of servers, when its one of the core business of Amazon, the joke it tells itself

  • Unfort0ld Daniel Silva (@Unfort0ld) reported

    @playnewworld wth is wrong with queue constantly losing the connection to your servers? and the big ping? im from portugal and every game hosted in general Europe gets a ping of 40 - 50 tops... playing NW i get 70 - 80... today i get 80 - 95... and now... cant even play because of the login DC

  • VivixLive 🎮 ViviX 📺 (@VivixLive) reported

    @playnewworld started the queue at 1pm and be 2260. at 3:30 pm I'm 46 in the queue and the game crash (too many connections) and I return 3485 ... what suffering 😭

  • DLFK96 DLFK (@DLFK96) reported

    @playnewworld Need to ask, EU has got more people queuing than any other region, is there any chance servers could be added to them sooner than others, Australia and NA are fine, EU is the one in trouble right now and is there an estimate to when they will be applied into the EU server list?

  • CruzKun_ Jo' (@CruzKun_) reported

    hey @playnewworld can you fix queue and upgrade servers slots?? still the same problems since all beta... queues crashes with an error message , the game is up since 24h and you still dont care of the problems...

  • The_Ongree Steven Zurbrüggen (@The_Ongree) reported

    @IronEarth5 @playnewworld i am already pissed off by that. queueing since 11am CET and got 6 login errors in queue. two of them within the position <100 :D

  • GeorgeGoGaming George (@GeorgeGoGaming) reported

    @CuckiTheDucki @playnewworld At least if they added a grace period, even if its of only 5 minutes, then it would make it a lot more fair for everyone who are experiencing issues.

  • javga2001 Javi :) (@javga2001) reported

    @playnewworld Ive been trying to enter for 5hours, it failed like 4 times, giving me too many request error, resetting my queue at 5000 everytime.

  • pkelleher152 Reckez (@pkelleher152) reported

    @playnewworld Jesus, can you fix your living servers please, 3 hours only to get to sub 20 in the air to then be kicked out of the air and start all over again. This game will die, not because it’s bad but because no one can play

  • CR4FT_YT CRAFT 🇸🇪🇸🇾 (@CR4FT_YT) reported

    @playnewworld I keep getting lag dedicated. but my internet is so good

  • maineb42 〽️onkey D. Berry (@maineb42) reported

    @oleHBW @playnewworld Having the same problem

  • GeorgeGoGaming George (@GeorgeGoGaming) reported

    @CuckiTheDucki @playnewworld Then you are extremely lucky. I am on Asgard, EU. This morning was fine, got in at about 7ish, Had first crash at around 9, got back in within about a 30 min queue, dc'd from server due to lag detected, got put in a 600 person queue, got to 200, connection issues...

  • whyman whyman (@whyman) reported

    @playnewworld I need to que 2 hours plus to play with my guild. Fix this BS asap please.

  • Josh1P theescombiens (@Josh1P) reported

    @playnewworld Can we please get some feedback on the queues!!!!! adding new servers is not working Im ready for a refund twice I have waited for over 3 hours just to be kicked out of the queue

  • Slate09385579 Slate (@Slate09385579) reported

    @playnewworld Fix the Queue I've been in Queue for 2 hours got to 540 in Q then got booted out w/ some dumb too many requests error and now I'm sitting at 1002..