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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rickie Handley
(@RickieTwitch) reported
@playnewworld Ignore the idiots. It’s not your fault thousands of people all want to play with their favourite Content creators. Which is the basis of all the que’s. New World has problems, but so far you have shown nothing but professionalism and a hard working attitude.
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Levy Elshoeght
(@elshoeght) reported
@Pakosni1 @playnewworld After reaching number 1, the game loaded it never got me into town before it crashed, could the problem be the town? The queue just doubled, another 760 people before me to find out, stay tuned! >.<
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Steelcryo
(@Steelcryo) reported
@Koth_Remulak @playnewworld Which error are you getting? Are you getting the mm_toomanyrequests while you're queueing? If so, just click OK then leave it, DON'T PRESS PLAY AGAIN. After a 30 seconds or so, it should put you back in the queue at your previous position.
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Ashley
(@TwixLogic) reported
@playnewworld disappointed after queueing for 20+ hours over last few days that I finally decide to pick a new server and get falsely banned after lag detected. Play time is limited as it is, will I ever get to play? :\
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KETOS
(@KETOS63574174) reported
@playnewworld There is horrible lag/ bad connection to the Dungeon Servers on the World Antillia. could you pls look into it.
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Bittie
(@ItsBittie) reported
@Namaslays @playnewworld I really hope they fix it soon. It's actually so annoying T_T; I just want to post a company message of the day.
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White Shamrock
(@Eddie_v3) reported
@playnewworld Credit where credit is due. You guys responded quickly to issues and worked hard to resolve them. That is appreciated.
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Glode
(@Funky_Glode) reported
@beardedfroggy @playnewworld Launch day glitches and issues happen but these queues? Big Oof indeed! The fact it booted me to the back of the queue was enough for me not to bother at all last night. Which sucked.
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RyloMessy
(@MessyRylo) reported
@playnewworld Stop crying… and no I’m not defending Amazon….. I sat in a que the 1st day for 2 hours, then I did some research. I saw they opened up a ton of new servers. So I joined a low pop one and I’ll transfer my character when this all gets figured out No issues here. Wonderful game!
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SmeargleUseSketch
(@CriRacioppo) reported
@playnewworld ******* fix you ******* queues! Is impossible to do 5k queue and when u are at 200 he kick you out is a ******* scam
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Simon * Mental Health 💜 #BLM 👍
(@XaryenMaelstrom) reported
@AGENT47MoMi @playnewworld I know I'm not the people you want to reach. I had this error. I verified my game, fully shut down steam, restarted PC, opened steam verified again, shut down steam fully and restarted steam... it was gone. Not sure what helped but I did all that.
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Gabriel Azevedo
(@azvdg) reported
@LvsyanLoL @playnewworld It is a Known Issue. You can check the Thread on Forums
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Jesse (Shockzzy)
(@Shockzzy_) reported
@Zoveria1 @playnewworld had this the other day literal only fix is to restart the game but it aint worth it, just use your map and manual pin quest spots.
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Tom Sheppard - Prismatic Studios
(@TomShepNZ) reported
@playnewworld The wars on Australia Eridu has broken the whole server. Most of the Covenant (Defending Brightwood) are frozen or teleporting around the map while the Marauders are taking our fort. There is nothing we can do.
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Marcos Vidal
(@PewTio) reported
@Halt_Yipp @playnewworld Double betas same problem.
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Aroc
(@arocafella) reported
@Koth_Remulak @playnewworld Ever think maybe it’s you? A million of us have been fine. Your actually the first comment I’ve seen where errors are involved. Repair it? Reinstall? Ask smart pc ppl? Say what the error codes are?
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Pakosni
(@Pakosni1) reported
@elshoeght @playnewworld Same problem for me, my game just crashed when I tp to town. I came back and it's a que time again. I'm getting frustrated...
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beardedfroggy (OTSS) (JuicyZone)
(@beardedfroggy) reported
@Funky_Glode @playnewworld Wow had the same issues as did most big games.. you would think they would learn from eachother
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Reynbow
(@realreynbow) reported
@playnewworld in a defense war effort right now on eridu and the entire system is completely broken, half the faction stuck in town, people can't move and we lose because of a MASSIVE glitch?
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Steelcryo
(@Steelcryo) reported
@TheMenmaro @Cyael @playnewworld Yup, doing any quests where you have to kill x number of mobs is nuts at the moment with the number of people doing it at the same time. Not to mention finding resources. I feel like upping the player cap abates the queue problem a little, while completely upsetting gameplay.
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Namaslay 🗡️
(@Namaslays) reported
There is a bug where you can't edit the message of the day in your company (it opens the map) is there going to be a fix on this soon? @playnewworld
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MAT5ON
(@MAT5ON) reported
@playnewworld What if 5 mins waiting dont work and problem exists for 1 hour now?
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King Qasmoke
(@qasmokegames) reported
@playnewworld I'm getting the error timed out while waiting for spawn point
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Dattstar
(@DattstarFPS) reported
@playnewworld FIX THE LOG IN QUEUE !!!
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Levy Elshoeght
(@elshoeght) reported
@MiyukiVR_ @playnewworld You can comment all you want, but i'm sitting here in Q after a disconnect. That's the cold hard truth. You're not new world support either, so go have a nice day somewhere your information is correct. Your expierience isnt helping either solve mine or make me feel ok about it.
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Squireson
(@SirArtLovett) reported
@GamerB3njji @Ferdina05338545 @playnewworld Its not really possible to just increase server caps, adding servers is all that can be done, when character transfer is added next week all the server issues will be minimised
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Steve N
(@stevenicholls) reported
@playnewworld Wait you dont have the ability to transfer characters already? that is a basic function of a mmo backend. But anyhow more servers does not fix the issue of making a character and then the next not being able to use it.
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Sergi Madrigal
(@LvsyanLoL) reported
@playnewworld I have a problem. I cannot link twitch in game, I press ON and nothing happens, any help?
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Lucas
(@dedpohl) reported
@playnewworld Maybe you should fix my graphics card your game just grilled 2 days ago. Put that on your priority list.
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SWE_Motorizer
(@SWE_Motorizer) reported
@playnewworld Gets in one time. Lag detected. Kicked. Ques up for about 35 minutes. Gets in for 20 seconds. Lag detected. Kicked. New que 1035.... It's worse than on launch ffs.