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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rekinu
(@rekinutv) reported
@playnewworld When I try to create a support ticket or live chat amazon states to link my steam account again like its lost the connection I reenter my info and hit link and it comes back with a error 500. What Gives.
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Romi
(@Pocarooo) reported
@playnewworld CANT LOGIN NEW WORLD FORUM, MY NEW WORLD, LOGIN MALFUNCTION WTF IS GOING ON?
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David Knudsen
(@DavidKn52303232) reported
@playnewworld How about an update? Five hours is a little long to wait for a current status on this interruption of service.
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Taxation is theft
(@jralph86) reported
@playnewworld @playnewworld can you please provide an update on when you expect the problem fixed if possible?
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David and John (BiA)
(@Bubsy_Brimor) reported
@Kingkrendo @playnewworld I'm not trying get one up on you just saying that there seems to be a problem now which new world have not addressed yet on the EU servers. You know just to like let us know like they did with the NA East servers. Not gonna cry how long they are off, just want to know they know👍
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Fee
(@LowkeyFee_) reported
@Hoover6480 @playnewworld 1. Amazon has way more money behind this than other MMO’s had. 2. It was pushed back before release A LOT. 3. When they fix one thing, they **** 5 things up. 4. If people stop playing and stop complaining, do you think they will put more effort? Or less effort into the game?
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Jasons Legacy
(@JasonsLegacy5) reported
@playnewworld It is 5:49PM EST and this was tweeted @ 12PM EST. I am concerned with the future of the game. The fact it is taking almost 6 hours to fix East servers blows my mind......
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Inztinked
(@inztinked) reported
I hope @playnewworld refunding the people that had wars tonight, this is insane. Epic fixed their issue so fast, meanwhile your servers are awful. Refunds be dope.
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John Riendeau
(@xeswxdeath1) reported
@playnewworld The dev team can't fix this issue its not in their hands to fix. Its in the AWS networking teams to fix, all they can do is wait and ask internally via tickets with tech support when they think it will be back up. Same as any other company using their services.
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Michael Kevin Spencer
(@MichaelKevinSp2) reported
@playnewworld With a service? It's called AWS
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Jordan O'Shea
(@juju90oshea) reported
@WaffleMcG @playnewworld you should still give them a try... if aws didnt screw the whole game. Because this issue is aworldwide issue not the new world issue
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Asterix
(@Asterix_AU) reported
@playnewworld Experiencing an issue :O I guess there's a first!
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John Riendeau
(@xeswxdeath1) reported
@playnewworld Man all the tweets on here are so negative and most seem to not understand that this isn't the New World dev team issue. It's an amazon AWS issue this isn't the only game effected by this, any game or web service using AWS with US-EAST based servers is having issues.
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Fantadu
(@Fantadu2) reported
@playnewworld @thegameawards fix your ****! before you are not worth to get a vote!!!
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krendo
(@Kingkrendo) reported
@Bubsy_Brimor @playnewworld Got a feeling this is going to be a very prolonged issue.. for all of us. :(
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DZM
(@DZMorris) reported
@playnewworld Still no fix!?!
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James Vaughn
(@Nogamerfound) reported
@XxJustinPearlxX @playnewworld it error out after awhile. then you can close it
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AmazingPancakes
(@AmazingPancake5) reported
@mangyswain @TechToyTinker @playnewworld I don't constantly ***** about the game lol. It's people like you too blind on what the game could be giving companies that make the game worse praise. Yes they are doing an OK job fixing things, but they break more then they fix. You enjoy the game great but I don't anymore.
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Stephen Wilhelm
(@WilhelmScream89) reported
@ncjbnc @playnewworld jfc, you've had literally HOURS to read even just a little bit about this and/or a lot of the tweet responses and yet you still just spout "AGS AND DEVS NO CARE FIX YOUR GAME". The stupidity of 80% of these responses just blows my mind.
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Stephen Wilhelm
(@WilhelmScream89) reported
@ncjbnc @playnewworld I have no issue with Amazon. Haven't given me a reason to dislike them. But please, continue to ignore the point and add to this ridiculous AGS rhetoric.
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JohnnyNovember
(@NovemberJohnny) reported
@Hoover6480 @playnewworld Agreed.. Totally.. Just wish we are given just more updates. I know new games will always have issues and expect issues when they are planning upcoming large updates and server merges. Just give the people more info and updates whats going on. I think thats why most people upset
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Bolo
(@BoloBigsby) reported
@playnewworld yall gunna fix this **** or what its been over 5 hours
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Davrim
(@DavrimTV) reported
No stream tonight. Unfortunately AWS is having issues and @playnewworld NA East servers are down.
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David Havarford
(@DHavarford) reported
@playnewworld This game has wasted our time and money but even in its broken state there are shills out here defending it
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Clayton Pollnow
(@CoTinyPP) reported
@playnewworld any word on a fix for US EAST servers?
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David and John (BiA)
(@Bubsy_Brimor) reported
@Kingkrendo @playnewworld I hope not and I hope your servers are back up for you soon👍 All the money Amazon has and we have too many issues with crappy servers.
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Myst D7
(@D7_illusions) reported
@playnewworld can you please fix your servers i can't do my main mission now cause my account got kicked out cause is was unable to authenticate my client, and my cosmetics are gone so is a lot of others, do a reset or something when it's fixed...
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GCK
(@NYC2MTL) reported
@TheRealMopar @Slappy202TV @playnewworld Yeah this isn't a New World problem. It's much larger than that and affecting services significantly more important. That said, the game does go down frequently for "scheduled maintenance" that is either announced 30 mins prior, or sometimes not at all.
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LifetSavert911
(@LifetSavert911) reported
@playnewworld Yeah. It said log in error or something and I clicked continue and I had no character. Like, c'mon man! I get problems but not even being able to get in is crazy. I'm glad it isn't sub based right now or I'd be really mad.
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Johansence
(@johansence) reported
@playnewworld We are multiple people on EU central servers that have lost our bought skins. IRL money spent and now our skins are gone and store tokens?! Anyone else have this issue?