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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Nikovei
(@Nikoveii) reported
@playnewworld **** you, 7 hour queue to be kicked off by an error
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John COYS
(@Jhouseplays) reported
@Arkhaniir @playnewworld i sat in a queue like this for hours to get an error and join the back of the queue help meh lol
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Sean
(@Sylvaas_) reported
@playnewworld I was waiting in queue for new world for almost 4 hours now just to get a login error and kicked out of the queue... can we expect any fixes or help with queue times today or?
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ReV0h
(@ReV0h) reported
@playnewworld fix your login servers. Went from 752 to 655, dc'ed. 1175 to 1152.... back up to 1203.... down to 1105, failed to join login queue, please try again! Get your **** sorted
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Martyn Harmer
(@MartynHarmer89) reported
@playnewworld We've sold 700000 copies of the game so I know we'll let only 170000 be able to login
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PrimalTroxa
(@PrimalTroxa) reported
@playnewworld I would love to play but I got a cannot join queue error after sitting in it for 3 1/2 hours and now I cannot even rejoin the queue. Also I was still in the mid 4000s before the queue dropped.
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Rawvvi-
(@rawvvy) reported
@playnewworld Any news about fixing the issues?
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Shea Bethell
(@SheaBethell1) reported
@NiftyZauper @playnewworld Sure sounds like you got into the game and have either logged for the day or are still playing. Come join the queue for 6 hours then work it down to a few hundred people and then get an error message and boot and see if you still think they doing such a great job
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Mirage
(@1gorillatank) reported
@playnewworld ping is crashing to west coast over and over, if disconnected put into high que, no problem with any other MMO playing east from west.
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BlueLynx
(@Zaknefian) reported
@ny_slacker @playnewworld @brianlitster lol, there's other servers to play that doesn't have ques, you know that right? that's the issue with the player, not new world itself.
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Goald161
(@Goald161) reported
3hour queue and if you have the patience wait you get only error message and if you try again bingpot you have 5 hour queue. Bad start ... @playnewworld
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CJ Lynn
(@CJL_33) reported
@Its_Jakeyyy @playnewworld When you go to Costco and there is 15 lines open. One with one person and one with 20 ppl. Do u get in line of 20 then complain it’s taking too long? How would you like them to fix this? The game isnt made for 25k to be on one server. You’d then complain of lag or lack of mobs.
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Dušan Bisenić
(@AresPantheon) reported
@playnewworld fix ur god damn servers pls
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Charlie
(@CharlieBooker7) reported
@playnewworld This is getting pathetic. I’ve been trying all day to get in a server and then get a Lag Detected issue and was kicked out of the game. Now I’m waiting in a queue of 3464 people. **** this.
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edvinas
(@edvinas26925320) reported
@playnewworld please make characters not server locked for few days so people could play the game until the server problem is fixed
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Lukáš Vondra
(@lukas_vondra) reported
@playnewworld Can you fix enemy of my enemy collect bile from meadow lake ? like spawn is 5min and waiting here 20ppl+ what was that?
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Infexious💀
(@InfexiousGaming) reported
Yo, wanna test some new 5k capacity servers. I dont see how you guys are gonna fix this. 700k online, 250k can play due to caps, 950k watching ques on twitch. We need sum transparency here. Can you give us some kind of official anouncement of routemap for servers? @playnewworld
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Michael Travis Dies
(@mtdies) reported
@Zaknefian @pizcu13 @playnewworld yea the issue is they didnt play properly with enough servers are launch. I played for a few hours, logged out, and now have a 2 hour queue to get back in
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Harkly
(@Harryk086) reported
@sarah_mcw91 @playnewworld It's about 40, and idk I have mine set to high and my pc has no issues I9 2070
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Jeremiah 🍥 The New World Bard
(@24KBrownMagic) reported
Sooooo maybe in #PlayNewWorld we can have a queue fix where if you get disconnected, you get your place back in queue or back into the game if you try and reconnect within a certain amount of time. I just got disconnected, feelsbadman
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ΪΠŠΛИΞ
(@YoAlex0) reported
@playnewworld 6 hours of waiting, to get a connection error and put me back to the beginning...
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Slippyworm
(@ThiccSlippyworm) reported
@Zaknefian @iCrohnen @playnewworld I just waited 6 hours in the queue to get to 5000, then get the dreaded 'connection failed' error and reconnected back at 21,535 - I'd say its a pretty close to the worst launch I've seen.
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Babadykek
(@Miguel06707782) reported
@dVics_ @playnewworld is just a weird situation all around of big guilds at this point , cause many people on the big guilds like mine are super competitive and they don't want to get behind , and is not a case of a "you problem" is just a bad launch all around.
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Caesar
(@CaesarWar) reported
from
Plano, Texas
@therealjshields @playnewworld Bad game… lag… boring.. yeah… got it!! (continues crying in a corner).
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Shea Bethell
(@SheaBethell1) reported
@CrysenTH @Aratoxic_ @playnewworld So then they need to close the servers off from new players once 3k or 4k toons have been created? Otherwise, as is currently evident by queue sizes, you are going to have servers with 15k players on them that only allow 2k players? Do you see the problem here?
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Mirage
(@1gorillatank) reported
@playnewworld east coast is ping of 300 to west coast, and if disconnected 3000+ people wait pleas fix this is bad never had this issue with an mmo
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dojade
(@dojade2) reported
@playnewworld @playnewworld Could you confirm that you know about the issue of players with a different type of queue that is broken and is not moving? Our queue is not working at all. We cannot join! Should we remove our characters and create new one? (happened after the maintenance)
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Baconbender
(@Baconbenderr) reported
@ZFSheep @playnewworld @TEAMEVGAUK Damn sorry to hear this, thought they fixed this issue.
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Scott Cee
(@scchristopher77) reported
@playnewworld is the worst launch I have ever seen, queue times of up to 10 hours to get on a server, then so much lag on the servers you can barely do anything. You would expect better from @AMZNGameStudios #NewWorldMMO
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Parayah
(@TheParayah) reported
@playnewworld spending nearly hours on the login screen -_-