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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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graybeard
(@graybea89766559) reported
@playnewworld please fix the Queue this is insane! Over 2 hours and only halfway to getting online 😞
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Shea Bethell
(@SheaBethell1) reported
@DarthRejects @3GoneRouge @playnewworld The problem is not only the 2k cap, its that there is no cap for max players. So a server with a 2k cap can essentially have 16k players characters on it. See the problem there? Why not close servers when they have 3k or 4k toons created. Can always open again in future.. Morons.
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Darkstar Magic
(@Richard48062297) reported
@playnewworld @freeninetynine2 "We take our Code of Conduct seriously." But not, you know, server stability, login queue's or being a competent company.
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Dan Brown
(@DanLBrown_) reported
@playnewworld Whenever I open the game it turns off my connection to twitch, then when I go to turn on the twitch connection, it’s not turning it on. Is there an issue with that at the moment or is it just me?
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Dan Vango
(@DanielVango) reported
@playnewworld Actually don't get people defending them saying issues to be expected. This is a repeat of the last two betas. This should have been resolved. You have metrics, you knew what was coming. I expected it to be this bad yes, that doesn't mean it is acceptable.
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Relic_EU
(@RelicTheQT) reported
@playnewworld I dont now this right, but couldnt you see how many copies of the game you sold. And if your servers are 2k people max. Well you should have the a rough astimate of how many servers are needed right? or is this a login issue ( too many trying to login at the same time)
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Stoff
(@The_Stoff) reported
@playnewworld Out of curiosity, did you not know how many copies you sold? In europe right now, 170k are playing, 340k are in ques. It's not even close. Personally, I've not had the blessing of getting ingame yet. This is not something I am supportive of, you need to fix this now.
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Jorge
(@whitesagecrista) reported
@playnewworld Im more inclined to know if your working on that input lag
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ToxicAlleh
(@ToxicAlleh) reported
@playnewworld Hey! i just sat in queue for 2 hours and got a disconnect when the queue was done and now im back at the end......... Could you help me?
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Infexious💀
(@InfexiousGaming) reported
Yo, wanna test some new 5k capacity servers. I dont see how you guys are gonna fix this. 700k online, 250k can play due to caps, 950k watching ques on twitch. We need sum transparency here. Can you give us some kind of official anouncement of routemap for servers? @playnewworld
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Raian Foran
(@ForanRaian) reported
@NiftyZauper @playnewworld Ah yes, "don't listen to people who are having issues." Because problems being ignored is going to offer solutions to those problems.
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Luke_Harley
(@LukeHarley16) reported
@playnewworld Well i get people being angry, i for one was quiet and didnt say a thing waited for my 4 hour slot to open up and boom Failed to Login. thanks i guess ill play next week when its calmer
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ZephylTheToxic
(@ZephylTheToxic) reported
@TCG2385 @Lyravar1 @playnewworld these are not "some kind of issues" this is every-*******-mmo-release-in-past-20-year issue, where company is flooded with players because they go for post hype infrastructure rather than launch infrastracture
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Bax
(@Bax_cd) reported
Any ETA on server fix '' Atlantis '' South America @playnewworld ?
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Blood
(@Bl69died) reported
@playnewworld PVP bug, people in invincible, 7 day respawns, respawning in tutorial dead. Not able to do anything. This need fix asap
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Rawvvi-
(@rawvvy) reported
@playnewworld Any news about fixing the issues?
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Aleksi Vanha-Similä
(@AleksiVS) reported
@playnewworld About 2 hours ago I got disconnected from the game. Waited 500 person que for about 1,5 hours. After that I got error message "Failed to join login queue" and didn't get in. Pressed play button again and now I'm 1049 in que. Any chance you can help? Sarkhani-Metsola
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Mooha 🇺🇸 🇩🇪 Socially Distanced
(@MoohaTTV) reported
Rip @playnewworld servers. Watched someone in EU queue for nearly 6 hours, only to crash <1hr into game tutorial, and quit after it wanted to re-queue at 3.1K people.
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Condiefly
(@Condieflyy) reported
@IDwasnotfound @playnewworld Server issues were brutal, hopefully you got in eventually
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محمد المري
(@MAlmarri777) reported
@playnewworld please fix the queue please we beg u
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Therealroenn
(@therealroenn) reported
@playnewworld stuck in queues for hours on end and when you finally get in for an hour "lag detected" and you get thrown out. not a succesfull launch IMO
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ReZeDxSLING
(@Heyitssling) reported
@playnewworld my favorite part of the game is getting into the game within 30 minutes of going live playing for an hour then getting errors ever since with out being able to rejoin because your error<3
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Pedro 🇧🇷
(@blightedboy) reported
@playnewworld VOIP is not working, pls fix it
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SwiftSands
(@SwiftSands) reported
@playnewworld OPENING NEW SERVERS DOES NOT SOLVE THE PROBLEM PS YOUR SERVER NAMES ARE CRAP
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BlueLynx
(@Zaknefian) reported
@ny_slacker @playnewworld @brianlitster lol, there's other servers to play that doesn't have ques, you know that right? that's the issue with the player, not new world itself.
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Baconbender
(@Baconbenderr) reported
@ZFSheep @playnewworld @TEAMEVGAUK Damn sorry to hear this, thought they fixed this issue.
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Halo2018
(@Halo9087) reported
@playnewworld You throw more servers at us and hope it fixes the issue, why did you guys overlook the possibility of introducing transferable characters as well as the added servers to at least let everyone play and potentially go to the world where their friends/clan are.
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8976
(@Mrdjay62) reported
@playnewworld massive issues 1 increasing the server population from 2k to something more u are amazon u have the biggest servers world wide not acceptable more worlds aint solving ur problems look at what people are saying 2 make it so people can transfer characters acrossworlds
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ADCArtAttack
(@ADCARTATTACK) reported
@playnewworld @FelixScollen Why did we go through a 2 week beta? Multiple play tests? Alphas.... These issues were known, we believed they would be fixed and ready. It's unexceptional that the game at max right now supports less than a half of those currently ONLINE. And rising.
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Bobo ⚽️🚗💨
(@BxboRL) reported
@FlashForce4000 @playnewworld @Asmongold Ha, I've seen loads of people saying the same thing...problems queueing for a looooong time. Hope you manage to get in dude!