New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 12/24/2025 12:55

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (92%)

    Sign in (92%)

  2. Glitches (8%)

    Glitches (8%)

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • b00tech Julian Andreae (@b00tech) reported

    @playnewworld Is there any reason why EU is lower priority than US east. When EU is having higher demand? 420K in EU queues (before login server crash) with 31 additional servers 26% increase 124K in US East queues with 67 additional servers 100% increase

  • ZgParappa ParappaZG (@ZgParappa) reported

    So @playnewworld getting kicked from que every few hours not being able to login once since 12.00 cest...that feels bad really bad :(

  • InnovSurvival InnovSurvivalist (@InnovSurvival) reported

    @TheMissAtomic @playnewworld @Fallout I finished a video while on queue, then when I was like at 200 it gave me an error, back to the end of the line. Maybe I will try to start over in one of the new servers too lol

  • Thanja12 Thanja (@Thanja12) reported

    @playnewworld @playnewworld Once again, very broken hearted and disappointed. Hours after deleting my character that I thought I made in YAMA and clicked YAMA and I was put in ERIDU due to bug or something. You've announced relocation hours too late. This should have been anticipated.

  • dearingx1 Dearing 🏃‍♂️ (@dearingx1) reported

    @playnewworld just fix the fkn servers already. holy ****

  • ilegendz23 Dex (@ilegendz23) reported

    @playnewworld 5680 people in queue pls fix help

  • MavethTheReaper Rickey Williams- Fully Vaccinated, positive vibes! (@MavethTheReaper) reported

    @playnewworld You guys saw the issues from the beta, and queue times there, just seem irregular why you guys did not anticipate you would need servers far larger than 2k, you even delayed, just wondering why there was not more preparation.

  • escape1979uk Deezlar (@escape1979uk) reported

    @EyeSeeU8 @playnewworld Yeah for now I'd do anything you can to limit the power draw and temps.... totally sucks *** I should have been more cautious, but then @AmazonStudios should have fixed the issue...

  • kilian_vieth Kilian Vieth (@kilian_vieth) reported

    @playnewworld I need help, I have the problem that my acc is permanently in pvp and I can no longer disable it because it says 'you have to join a faction'.' I've been doing this for a long time. My name is ingame ́ ́Kilian ́ ́ please help me!!!!!!!

  • holst_89 andreas holst (@holst_89) reported

    @playnewworld you need to fix servers times. is 1500 queue is take forever to game in to game

  • PicksDragon DragonPicks (@PicksDragon) reported

    @playnewworld 8 hours of disconnect from the lowest pop server AMAZON NOT LETTING ANYONE PLAY #NWFail

  • roddy_sanders roddy sanders (@roddy_sanders) reported

    @playnewworld by any chance do you guys plan on increasing the server limit eventually these login ques are going to get annoying

  • PootJM James (@PootJM) reported

    12 hours and Still not in game. Managed to get to 70th before an error message kicked me out back to 650th @playnewworld I want my money back

  • PicksDragon DragonPicks (@PicksDragon) reported

    @playnewworld Still no fix? Amazon?

  • TryingBees TheBeesKnees🐝 (@TryingBees) reported

    @TwitchLozza361 @playnewworld You know what’s more overwhelming? Wait in 30 hours to get into a game, but sure some guy tryna spell the n word with two dollar signs instead of g’s is the problem

  • SoujiroTech Felurian (@SoujiroTech) reported

    @playnewworld Fix your servers

  • escape1979uk Deezlar (@escape1979uk) reported

    @EyeSeeU8 @playnewworld No.. they said it was fixed and by all accounts it wasn't an issue with anything but EVGA cards.... Mine was a Gigabyte OC

  • Thanja12 Thanja (@Thanja12) reported

    @playnewworld Once again, very broken hearted and disappointed. Hours after deleting my character that I thought I made in YAMA and clicked YAMA and I was put in ERIDU due to bug or something. You've announced relocation hours too late. This should have been anticipated.

  • Blackmaiduru BlackMaiden (@Blackmaiduru) reported

    @playnewworld fix SA SERVER PLZ

  • Silversquall88 David (@Silversquall88) reported

    @playnewworld Cash shop giving 408 error on processing transactions. Are they disabled?

  • konamad420 Jamie Armstrong (@konamad420) reported

    @playnewworld Got home from work at 4pm, queued up, 1300 people in queue. Got to 100th in queue, login servers crash. Re-log 30 mins later and I'm 120th in queue, get to <50 'Can't confirm place in queue' error and game quits. I'm then put back to 1200 queue and its now 9pm. Yay

  • TBCkoma Koma (@TBCkoma) reported

    @playnewworld WAITING IN QUEUE LIKE AN IDIOT FOR HOURS THEN GET DISCONNECTED FROM QUEUE FIX YOUR **** BECAUSE IM PAST THE 2 HOUR RETURN WINDOW.

  • MrBigB_ BigB (@MrBigB_) reported

    @playnewworld can y’all please increase your server size or fix the queen issues, and fix the respawn issues I was playing earlier and couldn’t respawn for 7 days…now I’m stuck in que please fix

  • pedroblatt Picolino (@pedroblatt) reported

    @playnewworld After waiting like 30 min on queue, keep having a connection error and have to queue again. Any suggestions?

  • MaxiVoika MaxiVoika (@MaxiVoika) reported

    @playnewworld You will Wipe servers when all that Queue problems ends?Is not fiar when people is leveling and others are waiting all day.

  • Gamerguy1980DH Gamerguy1980 (@Gamerguy1980DH) reported

    @BlackShrubberie @playnewworld @benevolentbowd But Casa imagine paying for a product and then not being able to use it. Paying customers have every right to say whatever they want. They had how many years and still cant get it right. Had no problem taking everyone's money though. And I'm sure the cash shop works fine.

  • That_guy_MCL Michael (@That_guy_MCL) reported

    @playnewworld Why was my character moved from el dorado to Camelot while I was in game? The server started lagging then kicked me to the main screen and that’s when I saw I was now in Camelot.

  • lipeescobar Luís Filipe Escobar (@lipeescobar) reported

    @playnewworld Is this a joke? We are having these issues since preview last year and still not fixed! A big % of people can't still do not log in properly, the queue system is really ****** up.

  • behzat_31 Yerli ve Milli Çaycı (@behzat_31) reported

    @playnewworld So... new issue now... I created a char in Vagon, now my char is gone because Thanos snapped his finger and Vagon vanished so... I LOST my char's name because I can't delete the char and the game is saying that, my name was already taken!

  • ProtoTy37 ProtoTy (@ProtoTy37) reported

    @playnewworld I tried to change my window mode and now my window looks like windows 95. I waited 3.5 hours to just play the game and now I really don't want to restart to fix it. Anything I can do???