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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (85%)
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Glitches (8%)
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Game Crash (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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ayd
(@sarmiyor) reported
@playnewworld Please fix "Failed to configure" problem. I'm tried to try login!
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Glynn Borg
(@GlynnBorg) reported
@playnewworld Nope didn’t work went from 800 to 2.4K. Please fix this it’s getting ridiculous. I come from work have to wait for 3 hrs to log in, I get did and I have to wait another 3 hours.
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Scott Chicken
(@scerstt) reported
@playnewworld "See if it fixes the issue" that's actually hilarious
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Gary Hunter
(@Mentalmackem) reported
@playnewworld So let me get this right, you are saying we need to sit and look at the screen for your 3+ hour long queues on the chance it may disconnect us or basically join the queue from the back again if im not looking at the screen the minute it dc's? Are you high?
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Whippets 🏴 🇪🇺 #FBSI
(@ArghWhippets) reported
Where the hell are your servers @playnewworld ? Mars? Ping is so bad it's unplayable. In EU on EU server. No problems with other MMOs.
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Probably TierZer0💚🏴🚩🇵🇸
(@Tier_Zer0_) reported
@playnewworld I've tried that multiple times and it has never worked (I left it for 40mins earlier). I must have seen that error 20 to 30 times and have always lost at least 500 spots in the queue.
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Tom
(@GrimmyH4) reported
@playnewworld I had a different error after 20 minutes of clicking ok nothing came up so I clicked play and about in 3800 after waiting 4 hours already
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The Bearded Moto
(@MotoBearded) reported
@playnewworld I have now been kicked 4 times & clicking OK & nothing else is not working! I sat & waited over 15 mins & never rejoins, it's a different error I think also!
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Chababo
(@ElChababo) reported
@playnewworld This is not working at all. I was queue position 1. got the error. clicked ok. queue position 2000...pls kill me now... i dont mind RNG in MMORP's but in the queue? Oh mighty RNJesus, pls let me join the game and dont kick me out of the queue again🙏🙏🙏🙏🙏🙏🙏🙏
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Maxim Uteshev
(@uteha2013) reported
@playnewworld Why is the Alastor server not working
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Egehan Özçelik
(@madagger) reported
@Celtics_fan78 @playnewworld I don' know man i am done paying the price of the problems i dont cause in game in 2021 if the servers won't get fixed by the end of the weekend i will see if i can hook up with people that has similar problems to get a community sue against amazon games. What a joke
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DCG
(@1DCG1) reported
@playnewworld "queueing for a starting area" queue is broken. characters not new. fix this.
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Gareth
(@strawhatnub) reported
@playnewworld Hi, I'm having other issues. Today of a sudden, I am getting crashes to desktop. Wasn't happening the pervious 2 days, what is causing this?
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Eric Paul
(@ericpaul89) reported
@playnewworld Pity it's just not working forever as I and my friends get kicked off the queue by another error even after okaying that message away. We're trying since this morning! I'm sorry, but I wanna play the game I paid 50 bucks for 😕
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TroubleMagnet #BlackLivesMatter
(@TroubleMagn3t) reported
@playnewworld Also, does the wait trick work for all drops from the queue or ONLY this EXACT error message? I've gotten a login timeout after getting through the queue, and a different dropped from queue message. And that is just this morning. Didn't have these issues until today either.
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eljefe
(@eljefe80024037) reported
@playnewworld I refunded the game last night. The game crashes my whole PC randomly. I tried every solution I could find. It's not a hardware problem.
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lee staley
(@Vapingnoob) reported
@playnewworld How about not letting new players make new characters on servers you know are way past there full point, You are just adding to the problem. Me and others move from 1 server to a low pop and next day its back to 3k Q as your letting the server go way over cap.
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Syrentios 🇳🇱
(@Syrentios) reported
@playnewworld I just had "failed to join login queue, please try again" when i was on Position 1 in the queue........
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DCG
(@1DCG1) reported
@playnewworld "queueing for a starting area" queue is broken. characters not new. fix this.
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DarK_DO7
(@Galyos89) reported
@playnewworld The E key not working seems to be fixed by respawning or fast traveling anything that triggers a loading screen it's work for me and a friend whenever it happens
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bicer
(@Southrum) reported
@playnewworld Fix your game
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Serf
(@Serf_) reported
@mccvrty @playnewworld I understand but I can't. Our company has been playing since closed alpha. We're all on that world. Hundreds. I hope it gets better. I didn't have any issues the first two days.
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Radrez
(@przemro9) reported
@playnewworld What's with Lag Detected on EU servers? I am stuck in place :(
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Matteo Core
(@MatteoCore) reported
@playnewworld What about players freezing with the error in game "Lag Detected" and finding the character rolled back in the menu?
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ChanceC
(@chancec_ttv) reported
@playnewworld Was just 20th in queue, got 'Failed to join login queue. Please try again.' and am now at position 1340. Pain
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Josh
(@JOSH_DALEK) reported
@playnewworld Could you make the login screen less busy on the GPU so when I'm sat waiting for 3 hours my GPU isn't costing a fortune and heating my office up to the temperatures of Mt.Doom? pls + thanks
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Jason Brown
(@Jay_McB) reported
@playnewworld still having problems with getting on. Being in a queue is one thing but being kicked and having to go back to a higher position. #MoreServers @amazongames #NewWorldMMO
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bicer
(@Southrum) reported
@playnewworld 2 hour queue. Failed to join login queue. Please try again. Back to 2700 on EU. Are you ******* kidding me?!
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Brad
(@BradtheRad09) reported
@playnewworld @Chadesh I tried to do thst in the beta and would be kicked for inactivity. So I think tge problem solves itself after a few minutes.
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Zavoc
(@ZavocOriginal) reported
@playnewworld Legit is the game even worth it, when you will have to wait the half of the day to get in, and you can't even leave because then you will get kicked for inactivity? I bought this game to have something to chill with, and your issues really draining me for my motivation.