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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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pogU
(@Cazeyy_) reported
YO wtf is lag detected? @playnewworld
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Wildside/Im Doggy
(@WildsideMB) reported
@playnewworld Just fix this man. You have 500k people trying to play your game with at least 60-70% of them in queues... You had the pre order numbers, you knew this was going to happen. Why let it happen in the first place? Cmon New World... Do better.
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Griff
(@GriffethGaming) reported
@playnewworld Whats to stop you guys from locking servers out at some point? Going to end up running into the same issue.
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Skimatik
(@Skimatik_Gaming) reported
@playnewworld So far I’m really enjoying this game but the lag and FPS drops in towns has been pretty rough
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Xiten
(@XitenTV) reported
@th3crush3r @DanitsiaTLP @playnewworld Oh yes, lets not address the issue and just ignore it. Pick a new server, even though my entire guild is on Valhalla, I will go play by myself on some random new server. Yep, that's the answer!
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Adem
(@AdemRM_) reported
2 hours in queue just for the game to tell me there was a problem please try again when i was 7th in queue… nice game. Steam counts 2 hours playing time which was 2 hours in queue #PlayNewWorld
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Kozrek
(@Kozrek) reported
@OhSwaze @playnewworld Have fun. Big problems in EU, very long queues, but I play since 10 hours now, almost level 20. :)
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Mihai Batea
(@batea_mihai) reported
@CrazyStiggy @playnewworld I got to 67 in queue and guess what? Error pops up...Failed to join login queue....please try again ... now back in the queue...look like I'll spend another 3 hours...just to get disconnected again...
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The Common Shaman
(@TheCommonShaman) reported
@playnewworld I can’t turn in my faction missions anyone else having this issue??
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Tamara
(@Tomatara_) reported
@playnewworld fix only that more than 2k player can login on a server and all are happy - but dont ask the community
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Pheanomme
(@pheanomme) reported
@playnewworld This is crazy. I got down to 25 on the new player login and the ln got a connection error. I was in the queue for 4 hours now when I got back in I am at 3749. You guys need to fix these issues as soon as possible or you are gonna hate the feedback your gonna get!!!
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GoodGuyChris1
(@GoodGuyChris1) reported
@playnewworld this is bull **** having a bug where i cannot craft anything in town after making it to lv 13 and having to relog and sitting here for 2 hrs watching paint dry waiting for 550 que to SLOWLY reduce. but at least its not a 10k que i guess FIX UR GAME
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owlternative
(@owlternative1) reported
@playnewworld Offer an opportunity to switch servers.. So you're rewarding everyone swarming to EU servers to play instead of region-locking your servers for a staggered launch. Neato. Also, I waited in queue for 6 hours, only for it to tell me "Failed to join login queue." Superb launch!
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RyBoy
(@RyBoy87) reported
@th3crush3r @DanitsiaTLP @playnewworld I did this, then my new server became high pop and went right back to this issue. It's day one, kinda to be expected.
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Glitch09UK
(@Glitch09UK) reported
@playnewworld It is totally unacceptable a company like Amazon Games have this server issues after all the beta tests and supposed server tests! I appreciate the efforts of the team but the big man that does the decisions is unfit for purpose! Not impressed at all!
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Lightor
(@The_Lightor) reported
@MindofX1 @philou225 @playnewworld This isn't a normal launch. Amazon owns and operates the AWS servers. Incase you didn't know, servers are the things that cause problems like this. Stop just bending over and taking it from billion dollar companies while defending them. Pathetic.
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✨✨ Inside 4ndroid ✨✨
(@Inside_4ndroid) reported
@playnewworld so i finally get into a server start playing for an hour then it errors and says login unavailable and even deleted my character WTF.. did i just buy your game today to waste my time and money?????????
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Diabolus84
(@diabolus84) reported
@eptddd @JCronnico @playnewworld they own AWS and the beta tests had this issue it's something that could off been avoided
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Hossam Mohamed
(@HossamM82672257) reported
@playnewworld Can u please fix the queue? It’s annoying. I like have to wait 24000 people to play. Please fix it.
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Redas
(@SrRedas) reported
@playnewworld 5k queue 1min after launch, next try 13k before going work. Back at home got an error while in queue (wtf??) and now 20k. GG best launch ever
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Max Renke 🐱💻
(@maxrenke) reported
@Eddie_v3 @CrazyStiggy @playnewworld this is a simple computer science problem. you need an order of magnitude more servers to handle launch day. then in 3 weeks time, you have a bunch of servers doing nothing every. single. launch. has. queues. it's not economical to solve
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iuris
(@serfing_) reported
@playnewworld Fix the ******* servers instead of hiding replies about it
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Lyriq Page
(@Lyriq44) reported
@playnewworld There's a Big problem with controllers and trying to use the mouse for inventory and menu options. As soon as we touch the mouse the bindings automatically change and you are stuck that way. It doesn't register both controller and mouse and keyboard like it did in beta and alpha
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Thiago R
(@rioscthiago) reported
@playnewworld The game is crashing in some computers since the open beta! DAMN FIX THIS The game crashes and i can hear normally the discord sound, but i need to shutdown the pc by the power button. SINCE OPEN BETA. I saw a lot of posts in forum about the same issue...
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F4orOned
(@F4orOned) reported
@playnewworld After 2 Beta, and all pre-order.....there aren't any issue for the launching day xD
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MrnoxbonaNL
(@MrNoxBonaNL) reported
@playnewworld i was in spot 1. game says error joining the quee.. disconnected me.. now im back at 161... thanks devs thanks
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Nippo
(@NippoR6) reported
@playnewworld Games are made to be play not to wait... If you have problems turn it off and solve it faster
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Sureshot Design
(@SureshotDesign) reported
@CrazyStiggy @playnewworld Surprised it didn't crash, nothing better than queuing for 3 hours and it crashing after already queuing and then e not working
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Atomzwieback
(@Atomzwieback) reported
@playnewworld In the next two weeks is way to long the fix should be live until friday not later or you will not recover the player count
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Nicolas
(@NicolasBT277) reported
@playnewworld I already made a character and have put like 5 hours of progress into them, do I just have to start all over and not even get to play with my friends? Just because of a crash?