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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Sunnymoon96
(@Sunnymoon96) reported
@playnewworld Fix the german servers! 5 hours in queue!!! 🤬🤬🤬
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Sssshhhh - AR57 💚
(@SssshhhhTv) reported
@playnewworld I'm so confused. If you already pre-ordered the game on Amazon, how do you download it? Steam is asking me to buy it again. Amazon site does the same thing. Do I have to wait for a login key in my email? How does this work?
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MikeCheckGaming
(@mikecheckgaming) reported
@Lucifer6six6 @downloadkct @playnewworld No, cancer is a genuine problem that we as humanity can work towards eliminating over the course of time. This idiot is forgettable and likely wanted this type of response.
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Ennjay
(@EivindSNjrheim) reported
@playnewworld KICKED OUT FROM LAG DETECTED AGAIN AND NOW IM 1281 IN QUEUE?!??!?!!
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WhisperOfEternal ||COMMISSIONS OPEN||
(@WhisperOEternal) reported
Anyone else having issues with the twitch drops for @playnewworld ??? Mine says linked but then it's not? qnq I just want the pretty things whilst supporting peeps
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Glen
(@yorkeyglen) reported
@_HomeGrownCutie @playnewworld not going any where apart for looking at the login screens lol
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baoyousucks
(@baoyousucks) reported
@playnewworld no more login into game! lol waiting for queue's for 5 hours keep getting error and people already got azoth staff while im still trying to login and my position in queue is currently 3180 which means i probably need to wait for another 3-4hrs approx. nice launch day amazon ;/
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Dante Valletta
(@DanteValletta) reported
@playnewworld Do we still have to cap the framerate or are the RTX issues fixed? Would really like to know so I can get into the game.
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Jay
(@Jayp124) reported
@getvindictive @playnewworld I want to play @playnewworld but I have to go to work 😑I need my tree chopping fix.
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Nikovei
(@Nikoveii) reported
@playnewworld Midgard players cant login, been stuck 1.5 hours in the same position. Restart the server or something, we cant play...
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Xspokengalaxy
(@woodzy64) reported
@playnewworld i think there's a problem with the servers :)
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Tchelow
(@Tchelow) reported
All streamers screaming now with the login queue for @playnewworld Failed launch?
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Peter Cottontail
(@4Most_gg) reported
@playnewworld Everyone in this thread complaining when none of you realize how much monitoring needs to be done and there’s bound to be issues. Can’t wait to play once I get off work. :)
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Gustavo Vila
(@Gustavo33932496) reported
@playnewworld I'm having an error when i open the game, it says: "Unrecoverable error: Unexpected steam_appid.txt file found." Any suggestions on how i can fix this?
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Alex
(@lampe_x) reported
@playnewworld fix your servers already. i already got kicked out of que several times. 8k que is a joke. youre not an indie company.
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Maxx Harrison
(@Ulfhednar98) reported
@anniefuchsia @playnewworld Sadly, streaming content only went as far as wow tbc classic raids and been keen to find another game to sink some hours into and play with friends but with financial issues ( ex uni student ) I can't get the game :( Sadly my guild disbanded during the law case within blizz :(
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Mario Montalvo
(@mariomontalvo93) reported
@playnewworld All mighty Amazon can’t launch a game without problems, what a failure 2 hours in queue to get kicked off, disgusting.
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Jostin Rosario
(@Xerberus99) reported
@playnewworld Finally getting into the Game after a long queue, played for 5 mins then "lag detected" thrown out of the Server and again a long queue yo wait, fun EU servers
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GOAT
(@BeyondC15) reported
@Emre_TRAD @playnewworld yeap, after waiting 2-3 hrs error :D
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Nikovei
(@Nikoveii) reported
@playnewworld I have to play pleaaase fix midgard queue
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Umut Aksu
(@uskatumu) reported
@playnewworld I can't login for 5 hours. Thanks.
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Charlie
(@FlickCharlieYaY) reported
@playnewworld expected more from such hype since beta. I downloaded the game and tried since 8:30 am to play on a Niflheim server with friends and always got 2500+queue or the server crashed. I am still in queue with no change to my position and waiting for another crash.
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𝚊𝚕𝚟𝚊𝚛𝚘
(@TheAbsyde) reported
@playnewworld Fix the queues on EU please 😭
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Andrew C
(@CryptoStraya) reported
@playnewworld Yeah I was 23 in queue and then got an error about "spawn point full" and then got booted, now i'm over 3,500 in queue.. PLEASE EXPLAIN
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Ackerman
(@MirAckerman) reported
@playnewworld Fix European servers, this is getting ridiculous. There's an endless queue
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Lachri
(@Lachrii) reported
@playnewworld pls fix Hellheim, been waiting for 3 hours now
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sogi
(@tothemoonlit) reported
@playnewworld You better fix queue times cant login all day
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Gsendor
(@gsendor) reported
@playnewworld Fix EU first, holymoly, can somone kick off every non EU Player from our Servers? Thanks to the Restart i can't get into the game now for 3 hours
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-juke
(@jukeeNZ) reported
@playnewworld kinda sucks being 18 in the queue on wipe then getting booted out with an error saying "no respawn points available" now 13,000 in queue and no chance of playing wipe
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Chris
(@Chris08901068) reported
@MorganAJms @playnewworld same issue in Europe... since 8 am I'm in queue... well done...