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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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H Petersen
(@Rendar_Hest) reported
@playnewworld Cant you at least open transfers for people on full servers now... 10 hours of queues isnt good enough. We have many people on our discord, that hasn't even been able to login yet!
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Peter Metz
(@Fearflam) reported
@overlord_king @playnewworld So the only issue I've heard for raising the cap is that the world isnt designed for that more than that. It would cause some balance problems for the idea of the game. That being said that should have been thought of way before now.
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Jay
(@JayMatthis) reported
@playnewworld Can we get a fix for being kicked out of queue? I don't mind waiting, but waiting 3 hours to go from 3000 to 30 and getting kicked for no reason and back to 3000 and another 3h of wait to getting kicked again... Is frustrating...
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hloadman
(@harryloadman99) reported
@IMr_Rebel @playnewworld When the error appears, close the PopUp and wait. Don't click on Play again, don't edit your Character, don't close the game... After a few minutes you'll get put back into Queue on the same position you just left.
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Mike
(@NoxcuseDE) reported
@geoffkeighley @playnewworld 700k player..and 500k only in the queue waiting 10 hours an more for an login
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Nikola Nestorovski
(@nevzlol) reported
@playnewworld im waiting a queue for 4 hours and when im on position in queue 1 i get an login failed ARE YOU ******* SERIOUS?? in 2 days i have played 15 minutes total... FIX UR **** OR GIVE ME BACK MY MONEY
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Quinlan
(@KingQuinlan) reported
@playnewworld Been waiting 5 hours to get into a server gets down to 1 in queue then get error message get put back to 100 sort it out. Its like you have no faith in your product so didn't prepare for this amount of people.
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lucas
(@matheus110794) reported
@geoffkeighley @playnewworld Please, help Alatyr SA Server, alot of problems and DG dont work!!
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Vibrashun
(@Vibrashun) reported
@ItzmePickles @playnewworld Any fix?
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Bloodydave
(@Bloodydave17) reported
@playnewworld Can we fix the issue with people being aloud to run in place to maintain their ability to stay online. I don't think I have to inform you that this increases the wait time for those of us who are kind enough to log off during our down time... How can this be?!
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Beardo_Mode
(@BGaming87) reported
@JonSnaw_1 @ZantyDesigns @playnewworld I waited on a 400 Q just picking the lowest pop server and then played for about a hour and game crashed and at in a 600 Q got in and played 20 minutes to have it crash again. I hope it’s better today as well
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Beardo_Mode
(@BGaming87) reported
@MAlmarri777 @playnewworld Honestly game crashed twice on me and the second time my q was like 600 and just got off. Not sure if it’s server stability or hardware issues
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Evaggelos Argyros
(@evargyros) reported
@playnewworld Is queue login issues a reason to refund?
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Vibrashun
(@Vibrashun) reported
@scottwi06185450 @playnewworld Any fix?
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Michał M. Witkowski
(@MichaMWitkowsk1) reported
@playnewworld Well i guess there might be an problem.For guys who say to increase cap limit, well I don't think it might be good idea,game might not be balanced to do that, putting more people on one server might actually cause issues with resources running out. And factions and land ownership
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Vitamin D
(@VitaminDbottle) reported
@playnewworld also there was a massive audio bug when I was playing yesterday. Audio cutting out every 10 seconds, made it almost unplayable. How do you fix this? - After I wait another 2 hours to get in, I don’t wanna be listening to choppy audio 🥲
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Vibrashun
(@Vibrashun) reported
@Ofishallll @playnewworld Any fix?
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_festhead_
(@_festhead_) reported
@playnewworld Pre-ordered still no code. Amazon says wait up to 48 hours due to technical issues. Keep it.... don't even want it now.
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Vibrashun
(@Vibrashun) reported
@JJBuckby @playnewworld Any fix?
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s1m0n
(@s1m0nWasTaken) reported
Proximity does not work, Please fix 🙏 @playnewworld
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Deadzed
(@Deadzed2011) reported
@Casperite2 @ImKableGaming @playnewworld I can't see that balancing things out. Entire companies would have to take the progress hit and move. The 2k limit is the problem, 3 factions 2 full companies per faction and your already at 1200 ppl.
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Kyltos
(@kyltos) reported
@NovakiV2 @playnewworld soooo true.. and fix this sh*t with login error after im 4 hrs in the que !!
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Gabriele Olivo
(@gabrjel90) reported
@playnewworld It's time for what now?? Watch someome who plays 24/7 play cause they are the only ones that can log in. Broken queue that keeps crashing. 10h played on steam and yet been in game for 20 mins. What is this the 5th or so game you fail and close early? Stick to sending stuff..
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ayd
(@sarmiyor) reported
@playnewworld I've been trying to enter the game on the EU server for exactly 9 hours. It gives an error with 100 people remaining in line. I got day off from work to play the game, but the result is disappointment! A situation that does not suit a big company like Amazon!
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MD
(@MD__KV) reported
@playnewworld Wait all day to actually login then your servers DC when sub 100 in Q. Just raise the bloody server caps
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Tom
(@TFTGrenade) reported
@playnewworld It's time to fix servers. Thanks
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welfek
(@Welfek) reported
@playnewworld sooo i just want to ask how you can do something for the 3000 que it's really for busnins thinks or just you want to say fu..... players why steel 2 day gone and we can't login on the game just can you explain some how or what ??
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Vitamin D
(@VitaminDbottle) reported
@playnewworld I love sitting in a 6000 player queue for a couple of hours until there is a CONNECTION ERROR and I go back to position 4000 👍🏻
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jonski
(@BADASSBANDIT_) reported
queue 3123 to 287 then "error:unable to join login queue" <3 #NewWorldMMO #PlayNewWorld 10/que would queue again
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Temaleth
(@Temaleth) reported
@ElectusMusic @playnewworld I had no idea, thank you very much for letting me know. I do wish it would say so in the error message tbh, but thank you!