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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick Schober
(@Firnunir) reported
@playnewworld My friends say they have little problems in EU too😔
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David Ross
(@cdaveross) reported
@Veeren_Jubbal @playnewworld Looks like the US-East-1 Amazon Web Services region in general is having trouble (lots of services being affected), so if you can change region that'll be your only option short of waiting for them to recover/resolve it, I think
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Dave Is Here Right Now Man
(@Dave72770173) reported
@playnewworld New world is having an issue? Well I never. That's just absurd, new world has no issues.
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d'Trinata
(@DistinctTrinata) reported
@playnewworld No word on the login stuff being down?
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ParfaxGaming
(@ParfaxGaming) reported
@playnewworld your login service has been down for awhile now with no information about it. Could we please get some information.
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The Mk Riley
(@twok00l) reported
@playnewworld Login Malfunction when trying to get into the game. Any information on this for the players?
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McCoolr
(@mc_coolr) reported
@playnewworld Any word on how long the login is going to be down?
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KralkenG
(@KralkenG) reported
@playnewworld are servers down? 👎
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Yung Jackson
(@BigMaddTTV) reported
@playnewworld US east deipnias-ImBigMaddTTV. Please tell me the hours on this character aren’t going to be for nothing. Please fix
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Yung Jackson
(@BigMaddTTV) reported
@playnewworld y’all need to address and fix your us east servers. No one can get on and play man. Fix it!
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Dave Is Here Right Now Man
(@Dave72770173) reported
@Ayo_ItzRed @playnewworld Not sure your point as all the patches have caused problems.
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cutegiraffe
(@cutegiraffe6) reported
@inztinked @playnewworld @amazongames On the forums lots of people from us east are saying they got kicked and can’t get back on, AGS servers down or something
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lauren
(@leccese_lauren) reported
@playnewworld hope you guys know my character is gone on US east along with a lot of my companies members while your site still says the server is up. Fix this.
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Inztinked
(@inztinked) reported
@cutegiraffe6 @playnewworld @amazongames A lot of people in my company have it, 1 got stuck in OPR screen and logged and got the issue, it's all over forums, no comment from AGS though, go figure. I went to serverstatus, AGS says online, can't even search on the other sites though.
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EmptyLuckBox aka Rawzi
(@EmptyLuckBox) reported
My characters are gone and the world list do not load, I can't even login into the forums :/ @playnewworld
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Yung Jackson
(@BigMaddTTV) reported
@inztinked @playnewworld @amazongames I’m having the same issue. Seeing tons of players on forums are also having this issue and nothing has come from AGS. This is sad. I just wanted to get on and stream. At first I didn’t understand what was going on and might have even accidentally deleted my main. Way to go AGS!!
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ZEUS
(@KINGxxZEUS) reported
@playnewworld US-East Server down?
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Luis Pagan
(@CaffeineIsBueno) reported
@inztinked @playnewworld @amazongames Having the same issue as well.
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cutegiraffe
(@cutegiraffe6) reported
@inztinked @playnewworld @amazongames I’m also having this issue, currently updating windows on my computer but idk what the issue is, same screen and everything
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Razilym
(@Razilym) reported
@playnewworld Hey, no one can log into US EAST. Fix it.
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Good Intention
(@GoodInt93) reported
@playnewworld servers down?
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jacob braga
(@jacob_brag) reported
@playnewworld the login/authenticator for players to play on US EAST servers in the game is broken. No players can login to any servers on US EAST
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BEZOOOZ
(@bezoooz) reported
@playnewworld My character is gone... and your support chat just gives an error when trying to open a ticket. Such a garb game. And the audacity to claim game of the year is laughable. How do you contact support or find out why your character is just gone??
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Jeremiah Wingo
(@A1cwingo) reported
@playnewworld HWy.. ummm.. US East servers??? Is there an issue? Its asking me to select a world and looks like my character is not even there??? Status update???? Many others are having the same problem.
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AJ
(@aj_boxxer) reported
@playnewworld is there a problem with the US East server Worlds? Apparently it's showing empty characters created even thought had 1 created
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iZemae
(@iZemae) reported
@playnewworld This issue is not just US-East. Same issues on EU! Error on login with no skins and shop tokens wiped to 0.
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Thedudeplayzzz
(@thedudeplayzzz) reported
@bpddot @playnewworld Exact same issue
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Kip
(@KJaggerX) reported
@playnewworld why are US East servers down? No warnings?
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BEZOOOZ
(@bezoooz) reported
@playnewworld Yall are so late to address issues its ******* sad
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Alex Moldt
(@Ace4D) reported
@playnewworld I have the same problem on EU central too