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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Sillon
(@Kanamon27) reported
@NostreTweets @playnewworld AFK people is not a problem, is a symptom of the real problem. Kicking them while they are running is ok but cant put the blame on them when you learn your first day that if u disconnect you have to wait hours to log in again. Servers are the real problem. Players are a minor one
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rob asrtyy
(@RAsrtyy) reported
@playnewworld Watch out guys don't criticize Amazon in game or they will ban you! Great customer service amazon!
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BabieePeach
(@laurenwilson243) reported
@playnewworld amrine is bugged out there is a constant dsync of 5 seconds making the boss unplayable. are you guys aware of this issue and is there any course of action being taken
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Arb
(@Arbnvr) reported
@playnewworld can you fix your stupid ******* game or can we request refunds?
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Muse DoubleR
(@Muse_DoubleR) reported
People's New World game with last Gen CPU's & GPU's is freezing midgame for no F reason - Then you have to wait on an endless Queue again and again and again! Fix this @playnewworld PLEAAAAAAAASE!!!
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Tesk
(@iamtesk) reported
@playnewworld Honestly fix your servers first, say there is a war in a hour or two and the que to get back in the server is 4 hours afkin makes sense
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CampbellKingdom
(@CampbellKingdom) reported
I know I've been ignoring you but I got a new girlfriend and her name is @playnewworld I'd have liked to see more updates with the delay we had but all of the performance issues I had in the open beta are gone.
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Charlie James
(@CJisDead) reported
@playnewworld Fix your queues then people won’t abuse AFK, why would someone want to sit in a queue for 13 hours if you can put your headset on your space bar
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اسطورة كرة القدم
(@loyality1992) reported
@playnewworld This too much wtf waiting to play 6 hr and play 1 hr you know what i mean plz fast solve the problem before gamers leave this game
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Azerox
(@Azerox050) reported
@playnewworld Crash at 1230 and still waiting to get in again. Should have some prevention if you login in 15 min you don't have to queue again.
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Thirty
(@ThisIzThirty) reported
@playnewworld Shouldn’t be asked to be patient or to wait for transfers. We paid for a complete game and they knew this was an issue. They had over a million pre-orders and only opened with 183 servers that have a 2k player cap. Do the math. They knew they were short. We’ve gotten no apology
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Hold My Beer
(@forensicMKE) reported
@R6_AueR @playnewworld My dude, server capacity is ******* by individuals evading AFK all day. Even if they increase capacity, these Chads would all log in before work to auto run against a wall until they get home. The man problem is this.
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Gam3smith
(@gam3smith) reported
@playnewworld You cannot punish paying customers who have not violated the terms of service. Fix the reason your Devoted Paying Customers cannot afford to log out.
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Mixalis Ten
(@Darxtarr_Gaming) reported
How Embarrassing is it @playnewworld? besides the Game is not even ready basically , You give us people Queue of 6 Hours and then you Randomly disconnect them giving them another 5-6 hours Que times + you give High viewed Streamers Priority to Play the game and get advantage,clap
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Sebastian
(@sonarkontakt) reported
@playnewworld Better fix New World... Queues are the symptom of your fail... Kicking AFK fakers aint the solution...
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KiLowaste
(@kilowaste) reported
@playnewworld Is there a plan to roll out a hot fix for the Amrine instance? I want to progress that quest line and unfortunately it’s still quite laggy.
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dojade
(@dojade2) reported
@playnewworld The problem here is that even if you wait 4h to join the server, during the joining, game sometimes crashed to Windows without any error and you need to wait 4 hours again in queue. This is ridicules. Already happened 2 times to me. I'm not surprised that people do what they do.
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rob asrtyy
(@RAsrtyy) reported
@playnewworld got banned for 24 hrs? For what? Guess I'll be getting my money back Got banned cause I said 'Amazon fix your ******* game' well we see how you take criticism huh? I will never touch this game again thanks Amazon for ******* up gaming! Literally unplayable
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Gam3smith
(@gam3smith) reported
@playnewworld Stop passing the blame and fix your queueing dilemma
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Nikolaj Nielsen
(@KoRnyRocks) reported
@SinfullySweet83 @playnewworld First of, auto run doesnt work to do that. People use auto clicker, that makes mouse inputs etc. The queues are because people do this. So people rarely log out. So what they do know will fix it
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Eddy Gewalt
(@GewaltEddy) reported
@playnewworld Hey ! Are you aware of the problem of connecting to the server via operator Orange ?
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AdictoALaSarsa
(@AdictoSarsa) reported
@playnewworld We can fix our terrible servers or...
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Aroc
(@arocafella) reported
@playnewworld server overflows would fix everything for everyone. If you don’t know how to do it ask Arenanet for help.
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KANDIS 🍔
(@botkandis) reported
Dear @playnewworld your game is great, but how do you not have DC/Error protection already, queued for over 2 hours, was almost in, to get back into an even longer queue because the queue just dissapeared for no reason…
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Christopher Ament
(@ChrisAment) reported
@playnewworld The solution for all these new issues should not be to overzealously automate banning, and then tell players it takes 3 days to investigate. Auto ban programs are a good way to lose innocent players. Who wants to play a game after that bad impression?
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Jakeee
(@jaketlane) reported
@playnewworld waiting 5 hours in a queue to play with my mates, get down to about 90 in the queue, unable to log into the queue error message comes up and puts me at 1850 in the queue... surly there must be something where it puts you back in the same space if you reconnect..
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Il Gobbo de Zena
(@precok980) reported
@playnewworld I find it absurd that still to play I have to remain in queue after I have changed servers and created a character I can no longer go forward to the queue when you solve this problem? I would like to play the money you took
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Too Long
(@AcheronRP) reported
@playnewworld Fix Timed out while waiting for spawn point, first please.
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zzzzzz
(@VekVok) reported
@playnewworld please..there is no reason for me to get 90 ping from europe to europe.. can you address fixing the server latency issues??
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Reklaw
(@83Reklaw83) reported
@playnewworld Today's new world experience for the last five hours. 1st login attempt, 600th in queue get kicked out at 200. 2nd attempt, 900th in queue, get kick at 400. 3rd attempt 1100 in queue, get kicked at 550. 4th and current attempt 1200th in queue.