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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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ayd
(@sarmiyor) reported
@playnewworld I've been trying to enter the game on the EU server for exactly 9 hours. It gives an error with 100 people remaining in line. I got day off from work to play the game, but the result is disappointment! A situation that does not suit a big company like Amazon!
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Vibrashun
(@Vibrashun) reported
@Ofishallll @playnewworld Any fix?
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alexandra
(@alexsyte) reported
@playnewworld I know new servers will be full and its gonna be a problem again, then i would just do more servers, but in the end when less people play there would be servers that are empty so this is a neverending problem
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Tom
(@TFTGrenade) reported
@playnewworld It's time to fix servers. Thanks
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lucas
(@matheus110794) reported
@geoffkeighley @playnewworld Please, help Alatyr SA Server, alot of problems and DG dont work!!
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Jay
(@JayMatthis) reported
@playnewworld Can we get a fix for being kicked out of queue? I don't mind waiting, but waiting 3 hours to go from 3000 to 30 and getting kicked for no reason and back to 3000 and another 3h of wait to getting kicked again... Is frustrating...
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Michał M. Witkowski
(@MichaMWitkowsk1) reported
@playnewworld Well i guess there might be an problem.For guys who say to increase cap limit, well I don't think it might be good idea,game might not be balanced to do that, putting more people on one server might actually cause issues with resources running out. And factions and land ownership
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skydron
(@skydrono) reported
@playnewworld kicked from Albraca cause of "Lag detected", now Queue. Rly no save spot for kicks / dc´s ?
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Vitamin D
(@VitaminDbottle) reported
@playnewworld I love sitting in a 6000 player queue for a couple of hours until there is a CONNECTION ERROR and I go back to position 4000 👍🏻
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Dursun
(@d_kaymakci) reported
@playnewworld please fix servers !
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John Smith
(@JohnSmi34327850) reported
@playnewworld While you're doing downtime can you fix it so people can actually log in and get what they paid for?
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Shifty40
(@Shifty_40) reported
@playnewworld Why am I not getting any of my twitch drops? I have everything linked and I have no issues getting it on any other game. I have used all of the support options, twitch options and it is not in my inventory. Help?
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Arnar
(@Arnardaii) reported
@playnewworld I was number one in queue and got some error and went to 965 in queue. Please fix this
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hloadman
(@harryloadman99) reported
@IMr_Rebel @playnewworld When the error appears, close the PopUp and wait. Don't click on Play again, don't edit your Character, don't close the game... After a few minutes you'll get put back into Queue on the same position you just left.
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Peter Metz
(@Fearflam) reported
@overlord_king @playnewworld So the only issue I've heard for raising the cap is that the world isnt designed for that more than that. It would cause some balance problems for the idea of the game. That being said that should have been thought of way before now.
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Mike
(@NoxcuseDE) reported
@geoffkeighley @playnewworld 700k player..and 500k only in the queue waiting 10 hours an more for an login
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_festhead_
(@_festhead_) reported
@playnewworld Pre-ordered still no code. Amazon says wait up to 48 hours due to technical issues. Keep it.... don't even want it now.
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Gabriele Olivo
(@gabrjel90) reported
@playnewworld It's time for what now?? Watch someome who plays 24/7 play cause they are the only ones that can log in. Broken queue that keeps crashing. 10h played on steam and yet been in game for 20 mins. What is this the 5th or so game you fail and close early? Stick to sending stuff..
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MD
(@MD__KV) reported
@playnewworld Wait all day to actually login then your servers DC when sub 100 in Q. Just raise the bloody server caps
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Vibrashun
(@Vibrashun) reported
@ItzmePickles @playnewworld Any fix?
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Vibrashun
(@Vibrashun) reported
@JJBuckby @playnewworld Any fix?
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Troye
(@Troye_______) reported
@playnewworld How will you fix current servers? You let too many people sign up and there will be queues every night if you don’t expand the number of players on each.
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Beardo_Mode
(@BGaming87) reported
@MAlmarri777 @playnewworld Honestly game crashed twice on me and the second time my q was like 600 and just got off. Not sure if it’s server stability or hardware issues
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Vibrashun
(@Vibrashun) reported
@scottwi06185450 @playnewworld Any fix?
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Deadzed
(@Deadzed2011) reported
@DanielB77531505 @Jig_sup @playnewworld Heard slot of them have been banned, kind of bad on Amazon. If they didn't make it so hard to log in people wouldn't have to macro to stay in.. Hardest content new world has right now is the login screen.
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Bloodydave
(@Bloodydave17) reported
@playnewworld Can we fix the issue with people being aloud to run in place to maintain their ability to stay online. I don't think I have to inform you that this increases the wait time for those of us who are kind enough to log off during our down time... How can this be?!
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EpicStyleZ
(@EpicstyleZ_TV) reported
@playnewworld Just Up The Capacity!!! Fix all the issues
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Temaleth
(@Temaleth) reported
@ElectusMusic @playnewworld I had no idea, thank you very much for letting me know. I do wish it would say so in the error message tbh, but thank you!
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Dominik Möller
(@Dominik91643143) reported
@playnewworld I´m 6h in the queue all the time when i reached the 1k- 500 position i get a error for the queue is to full.... and start after this new at position 3k....
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Mrs Bojanglez
(@MrsBojanglez_) reported
@VivaLaMayhem @playnewworld I’ll have to check I can’t remember now, I know it’s East though! I may have to restart if that maintenance didn’t fix my glitch 😕