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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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James Mayberry
(@JamesMayberry85) reported
@maxrenke @CrazyStiggy @playnewworld The issue is starting a character with only 10 people in front of me in queue after deleting a character that had a queue of 350. I went to a lower populated server. Played for several hours and now.... boom, 1500 in queue.
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NoobonicPlague
(@NoobonicP) reported
@playnewworld FIX YOUR ****> 2 ******* hours waiting in queue Is there a refund process. Clearly you cant even get logged in anymore.
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armando
(@wsxaca) reported
@playnewworld why DE have 24 servers and spain only 3!!!! and all day with queue of 10k peoples its stupid this distribution system!! fix it!!!!
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Raiden Asche
(@AscheJtaylor97) reported
@wakkytabbaky @hunterISgaming @playnewworld I feel that, I do. Frankly it should've been more like "Once queue is >2000 total for all worlds, open new world set." for the first few days. Not a perfect fix but, at least it gives new players somewhere else to go. If it dies down a lot in 2 weeks, then transfers and closures.
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Zweet
(@Zweetwow) reported
Character Creation and Login screen boss is really ******* tough @playnewworld
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TedThePsychoClown
(@TedPsycho) reported
@lErnieberniel @playnewworld Characters should stay with U regardless of what server U connect to imo when the servers are capped this hard. Next server U play at suddenly might get Q issues as well. Now u need to switch and start over again.. not a good solution imo
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iTz_TimboSlice
(@iTz_TimboSlice) reported
@playnewworld Bug at level 8. Cant craft any items, I can refine materials though. Cant continue main quest line. Waited 5 hours to play, just to hit a bug in 15 minutes. Log out and back in. Another 5 hour queue. Fix your game- Closed beta player
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Idontknow3634
(@idontknow3634) reported
@playnewworld The main problem is if we DC we cannot get back in.....the que is not moving or barely at all
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ComradeRichie 🇯🇲
(@ComradeRichie) reported
@playnewworld I want to check this game out but I have a 3090 and don't want to destroy it. Has that issue been addressed?
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TedThePsychoClown
(@TedPsycho) reported
@lErnieberniel @playnewworld You wait for 2weeks and happily get a "free of charge" transfer as they stated. Now that worries me, are they adding a charged service where U pay to be able to switch..
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🦖Rayden
(@Raydenn_) reported
waited in Two different 1200 + Queues and got an error twice. thats upsetting @playnewworld
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Mauricio Garcia
(@MemoryMau) reported
@kuraikari @playnewworld Nope. Stress test at 200k is different than 500k+ trying to login now. Not obvious.
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McGuero
(@_McGuero) reported
hey @playnewworld waited 4 hours in queue to get an error and be placed back in queue at a higher place in line....what gives
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HiroMight
(@HiroMight) reported
@playnewworld Help i cant play the game without major lag. it may do to some error file:///C:/Users/User/AppData/Local/AGS/New World/minSpec Failure.log
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Checkmate Guild
(@CheckmateGuild) reported
@playnewworld hey guys any chance of a restart or a mention of the Annwyn issues?
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Kyle Fairburn
(@Vinvyin) reported
@studingo @playnewworld How are we supposed to get back into the server we are already on? That's the issue.
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wakkytabbaky
(@wakkytabbaky) reported
@AscheJtaylor97 @hunterISgaming @playnewworld yea i get that the random box thing would take time to develop but still them not addressing this problem quickly or even blasting out an hour PR response makes it worse. them adding more servers doesnt help when the demand is outweighing the supply 10x
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GamePro1987
(@gamePR01987) reported
@tonysowndressin @playnewworld I agree...Jeff bezos has the resources to fix at least. Once he sees how wildly popular the game is then I'd only expect him to open up the bank vault to fix the game make it takeoff properly.
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Alef
(@alntorn) reported
@blackbeardcs @playnewworld I still have the conection error to login and queue reset to 1k again.. 10 hours registered (4 playing and the other on queue) LOL
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TooSerious
(@TooCereal) reported
@playnewworld Finally finished my 900 spots in queue and got told joining login queue failed... now im 1357...
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Joe Hassert
(@bigjoeshow) reported
@Zarin3_ @playnewworld i got a connection error and had to re q
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Raiden Asche
(@AscheJtaylor97) reported
@playnewworld NA West is starting to hit the same exact problems, just a little later due to getting out of work later. Should definitely preemptively add some servers to West, even just 4 new ones to pre-emptively entice starting players away from the queues would be good.
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld Even on the lowest population server, the server is lagging way too much.
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DrDeathOS
(@DrDeathOS) reported
@playnewworld What about EU? We going to login in the morning and be screwed again!
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darkphan
(@darkphanlp) reported
There might be a second bonus stream tonight. Waiting in queue for @playnewworld almost back on as long as it doesn't crash. When I get in, I will go live. Meanwhile I am catching up on a few offstream things.
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Just Some Guy
(@PacketRaiin) reported
@MemoryMau @playnewworld Agreed. If they allowed free server transfers the problem would be fixed instead of waiting in queues people would just join the ones with no queue. People dont want too restart so they are forced to wait in queue to join.
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Jon Snaw
(@JonSnaw_1) reported
@oWhiteops @QTFurrylolxd @playnewworld Let me explain to you how it works. Servers can handle X load. The devs knows months prior what the pre-order numbers look like and how strong the servers need to be. They neglected to provide adequate servers in full knowledge of how many people were gonna login.
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Anthony Ellison
(@Bigantsgaming) reported
I waited 4 hours in the @playnewworld que only for my computer to crash right when I got in. SMDH
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StatikShock
(@StatikShockTTV) reported
@mistertrolex @playnewworld Game runs fine for me. Gotta be an issue on your end.
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Alef
(@alntorn) reported
@playnewworld The problem isn't the number of server but the servers itselves, amazing conection error to login reseting position on queue since first beta