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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rogoth01TheMasterWiz
(@Rogoth01Wiz) reported
@playnewworld today for the first time since the launch i experienced a client crash, i close program and restart, get to character select screen and nothing loads, takes ~10 minutes for my character to show up again, i log back in and within 2 minutes of being back in game >
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AwareWolf On Wheels
(@JesusSk8s) reported
@playnewworld Fix the crashes, I just loaded in and went to my house to check my storage and BAM... PC crashed, AGAIN! I am holding you liable if it causes damage!
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MunchxGuppy
(@MunchxGuppy) reported
@playnewworld Unable to turn in a quest by a shrine in Cutlass Keys due to an area being restricted.... Is that suppose to happen during an invasion or is it a glitch?
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Sergeant GirlDad
(@SirCoomes22) reported
@Peraxxis @playnewworld I’m at a loss honestly, I have tried everything listed by the dev team to “get it to work” which is funny because **** should work just fine considering every other damn game I run has zero issues on ultra settings.
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AwareWolf On Wheels
(@JesusSk8s) reported
@playnewworld fix your game crashing my PC constantly or you'll be liable to buy me a new PC, it can't be good for it!
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Luděk Otta
(@LudekOtta) reported
@playnewworld lol, funny how u are all moaning about some changes, the game is fundamentaly broken, beyond repair by those amateurs..gg, waste of money and time, i regret ive ever agreed with playing this game with my friends..
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UgeneCrabs
(@crabs_ugene) reported
@CfhHitman @playnewworld Its still not working properly. Ice Storm doesnt do any damage sometimes.
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SmithyRs666
(@RsSmith28) reported
@playnewworld i think your game is broken , just crashed twice in 2 mins and now no worlds loading or characters ?
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Will Wonk
(@FeyAndRey) reported
@playnewworld Then what exactly were you doing during OBT/CBT? Almost all the issues were discovered and reported way before game launched.
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Rostyslav Tykhyi
(@xVillanx) reported
@playnewworld My house still gone and support say "we have many messages about this problem and this bug is our high priority", almost 2 week i'm without house and it's awesome problem in traveling,gathering and other things... You even do not give some compensation for this problems...
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Jason Richard
(@JasnRichard) reported
@playnewworld All I see in negative. Alot of you never played WoW on launch and if you have you would understand it took them years to fix the game. This group is doing what they can to fix each situation. We all want what we want but we all can't get that right now.
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KickSnareHighHat
(@KickSnareHH) reported
@SenpaiRu @playnewworld Same. There is a page in the forums where apparently they are handling it on case by case basis. Thousands of people bugged and cant play, they probably fix one account per 6 hours
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Darren Dawson
(@Darren_Dawson) reported
@Gothalion @playnewworld So I got locked out of gold transfers just now (paying into the company coffers). Say’s I need to have an account older than 72hrs or lvl 10. Lvl 60, played since launch…all I did was pay in 1800 and then looked to add in another 200…I really hope this is just a glitch.
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cory
(@coryeuw) reported
@L_A_C_E_S @N_EmmonsFTW @playnewworld Get 3 houses, do some outpost rushs and literally never have issues traveling? It might be rough at early game but def. not at midgame/endgame
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Sergeant GirlDad
(@SirCoomes22) reported
@_TerrorInc @playnewworld I’m at a loss honestly, I have tried everything listed by the dev team to “get it to work” which is funny because **** should work just fine considering every other damn game I run has zero issues on ultra settings.
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Just Teye
(@_Donezo) reported
@playnewworld Fix the legendary War Hammer quest, Shining Crystal. The boss does not spawn. Fix the Empowered Counterbalance item, it cannot drop. Both of these bugs have existed since launch.
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AllTheBitsChaos
(@allthebitschaos) reported
@playnewworld Now we just need to wait on the many reported issues of the UI not working properly in the Company 'Message of the Day'. Can't wait for that to work properly so those of us who run companies can actually put a message of the day for the people of the company.
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Nostrabar
(@nostrabar) reported
Hey @playnewworld, whatever "cheating detection" you're doing is totally broken, because it's detecting re-rolls (in order to get the desired appearance and starting area) as cheating and handing out permanent bans.
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Jaina
(@Revnaught) reported
@playnewworld honestly, you guys flubbed this up pretty bad. you sold a game in beta and I if I could get a refund at this point for the money I spent it still would never make up for all the time I wasted invested in a game that was too broken to play at launch.
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ColeSlawKelly
(@dhurtyyy) reported
@playnewworld your game is ******* BROKEN. We wait until an invasion ends and run up influence and they get invaded in under 15 minutes after the previous invasion??!!!! Bro
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PrimeRib_94TTV
(@RibTtv) reported
@SirCoomes22 @Peraxxis @playnewworld I also have 250+ hrs never had this issue
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Zoidm8
(@Zoidm8) reported
@HayzStreams @playnewworld Whatever they claim to fix, they break 5 other things doing it
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𝙃𝙖𝙮𝙯
(@HayzStreams) reported
@Zoidm8 @playnewworld Hatchet was fine today. Where are you seeing this? What have they broken with the patch? Is there a source?
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999-999
(@TheCleverChild) reported
@playnewworld plz fix mass reporting and your automatic ban system
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pepe chill
(@pepechill2) reported
@playnewworld don't fix the game fix the players such a shame you made broken game and now blame the players that used it. the name one the game is bug world right?
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Millenium Zoomer
(@sunbrews) reported
Honestly? Don’t play @playnewworld right now. Game’s broken on so many levels and people are getting banned for no reason or because other people mass reported them. Play it when it gets fixed. If it doesn’t, you just dodged a bullet.
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Daddy_DD
(@XiaoWenZi007) reported
@playnewworld When launch the world transfer service in store?
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Sinn_Cam
(@camdrag) reported
@bradlee83100513 @playnewworld Only another issue I've had would be when I was leveling my crafting. But like most said you can get it back rather quickly so it wasn't too inconvenient.
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PastelCorpse
(@PastelCorpsetv) reported
This game is ******* fried, been playing all day with no issues then suddenly it’s freezing up and I get booted for suspicious activity.. all I’ve been doing is grinding out trade skills. @playnewworld 🙄
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Sinn_Cam
(@camdrag) reported
@Demonic__Reign @MihaiApalaghie @playnewworld So as someone who has spent decades debugging it takes alot to replicate issues let alone find the tiny slice of code inside of the script that is causing this. Then rewriting it to work without breaking other aspects is even harder. Sry for your luck but be patient.