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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Rabbett
(@RabbettGaming) reported
Joined Que at 8:30am, got in at 11:30, joined on the Lag Detected screen and booted. Servers went down at 11:33 for one hour and then when tried to join i was put at 214.. going to work in 2 hours. How should i feel?.. Sad. @playnewworld #NewWorldMMO #waitingworld #waitingsim
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ian
(@ianSnapFire) reported
@playnewworld This is what happens when you have a single dedicated server for asia pacific. Imagine whole asia trying to login in Australia. LOL india and Sea region alone will cause huge traffic
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Berylliant
(@Berylliant1) reported
So after a long *** day, multiple accounts, and a tab of acid, I still can't get @playnewworld to work. Keep getting the same issue after purchasing the game on multiple accounts. After searching through forums, I can't find anyone with the same issue. ******* Bullshit.
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Brandon Wells
(@BrandonWells01) reported
@playnewworld I feel like I am asking for others that are having the same worry/issue.
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lochie moloney
(@loxrox123) reported
@playnewworld will this fix the issue of not being able to hand in faction quests?
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Flookie
(@FlookieLukey) reported
@playnewworld STOP ADDING SERVERS THATS NOT THE PROBLEM JUST RAISE THE 2K CAP ON SERVERS
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Jaydon Hatfield
(@Jaydonhat) reported
@playnewworld this is a joke. I would think with the backing of one of the largest companies. You would be able to create mega servers to host the players who want to play. Who wants to wait 2+hrs to play this game. Please fix this. Adding 20 new servers ain’t cutting it.
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Webbz
(@IamWebbz) reported
@playnewworld My Qs broken, its been on 1899 for like 30minutes lol
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Mickey Mullins
(@MickeyMullins58) reported
Been waiting all day to get on and play @playnewworld with my friends just to sit in que for hours!! Made it to about 40th in que then hit escape thinking I was on another task and booted me right out of que. Now the long wait happens again... @amazon fix your ****.
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’·..;*``⁹🕊️⁹``*;..·’
(@sym1e) reported
@playnewworld why is there no login/logout grace period or anyway to refresh the graphical engine? it's pathetic that i've already waited 3+ hours to queue and then suddenly my entire screen is in another dimension. my night is ruined, thanks for that one.
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Crazy Luke
(@crazyluke67) reported
@playnewworld How about you fix the queues so you don't get disconnected after 3 hours wait.
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N00biwan Kenobi
(@donwalty87) reported
@playnewworld adding new servers doesnt help the issue i dont want to start over every time my current server gets too full....
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Mizuria
(@iMizuria) reported
.@playnewworld Haven't really been able to play on my chosen server today been booted out of Heliopolis queue 3 times with a "mm_loginservices_InternalServerErrorException" But luckily it hasnt broken my spirit been just chilling waiting to get in for just around 13-14 hours now.
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Jonathon Hawk
(@jonathon_hawk) reported
@playnewworld I keep getting a lag disconnect on my server Iardanes and booted out of the game as soon as I connect. I have been waiting in queues all day to play just to get 10 minutes and kicked right back to the back of the queue. Can I please xfer my toon to another server?
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Flimbleflam
(@flimbleflam) reported
@playnewworld After the update I was thrown into a different server and now my company is disbanded. Is this just a temp issue until I get back into my main server?
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H2O Nu Soul™
(@H2ONuSoul) reported
@iiDende @ChodyBromo @playnewworld So u know how to make companies fix problems? Seems u don’t threaten them that they will lose money and player base and they make moves. Be a D rider like most these replies and get nowhere.
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Jess
(@cer_ceru) reported
@playnewworld When you waited from 110 to 10 for about four hours in the open queue, and then get kicked due to an error and have to re-queue again at 118 it is a kick in the teeth. Can there please be a five minute grace period? I'm ready to cry right now. #why #supersucks
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Icheatzz
(@icheatzz) reported
Prepped for @playnewworld launch for months, had insane 1-60 sub 50hour runs on betas/alphas with 0 crashes. Cant get in during official launch cause of Q's and when i get in i crash almost instantly with no error message even after 16hours of troubleshooting. im done ggs
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Webbz
(@IamWebbz) reported
@playnewworld Are the Qs broken or something?
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John Riendeau
(@xeswxdeath1) reported
@playnewworld So am I going to be able to play on the character i have been playing on all day for 12 hours? I will not start over and i'm not going to wait queues that crash and could take hours.
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Justin D
(@jduijkers1) reported
@playnewworld I think my queue is broken i have been 3rd in Yama for an hour now.
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WRF
(@Silhouette35) reported
@playnewworld Any idea when you are going to fix or support your users? I just sat in queue for 4 hours, up to 50ish in queue from 1400...only to have a 'Network Error'. Oddly enough, my wife beside me who also waited 4+ hours got in.
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Paper Grenade 🖌 Commissions Open
(@PaperGrenade) reported
@playnewworld Ok, but what about the people who have already leveled characters on a certain server and are now stuck in login queue? This would be the 2nd time I'd have to pick a new server. Please just increase current capacity...
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astynax777
(@astynax777) reported
@playnewworld This queue system is simply maddening. If you're in game and lag-detected for a few seconds - it queues you to rejoin! Imagine waiting hours to join, only to disconnect and get thrown to the back of the line. Two friends got to the front and were disconnected before joining.
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Sean
(@BlomquistSean) reported
@playnewworld Servers are so badly broken timers when you recall are glitched if you die there is a chance you cant respawn anywhere then you have to wait in queue Also armine dungeon is just broken it lags so bad in the dungeon then when you leave your abilities are on cooldown for 360k sec
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Rakrurug
(@Rakrurug) reported
@CheeseSawce @playnewworld @GetUnorthofox Do you want them to try to fix/alleviate the problems or not? Just wait geez... They did say approximately...
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Verathian
(@OfficialVerath) reported
@playnewworld Waited in queue for 2 hours, got to position 450 in queue from 1500. Got an error and immediately attempted to reconnect. Back to queue position 1072 :)
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ArahorPlays
(@ArahorPlays) reported
I wish that there was some kind of error/crash protection, like if you do get an error or client crash, your place is reserved for 5 min in-game or in the queue so you have time to re-connect, not fun ending up back of the queue after just getting in. @playnewworld #NewWorldMMO
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N0valith
(@n0valith) reported
First day in @playnewworld a huge success for me! Woke up early to beat the login queue and got to level 20! Time to set an alarm and do it all again tomorrow!! #covenantal #crushtheheretics
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld The number of servers isn't going to help when even the lowest pop servers are lagging for players with 5k ms ping.